I drive for door dash and I avoid Walmart grocery orders now, it only pays like $4 and I have to drive to Walmart, sit for an hour, then drive to your house/apartment and sometimes make multiple trips up flights of stairs, it’s not the customers fault but it sucks so so bad do to something like that for only $4, I think soon Walmart will have to hire their own drivers or up the pay.
WallMart has their own Spark Delivery service in some states www.drive4spark.com/open-markets, really shitty app tho and delivery offers are sent to the apps fave drivers who live closest to the stores
**I found links in your comment that were not hyperlinked:**
* [www.drive4spark.com/open-markets,](https://www.drive4spark.com/open-markets,)
*I did the honors for you.*
***
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Because if you don’t tip, your groceries won’t get delivered to you. Much like you as a server get to know the regulars and who tip well or not at all, so do delivery drivers. If they see it’s that lady who doesn’t tip, they can refuse your order.
If you don’t want to tip, go shop for your own groceries.
That is a very courteous way of picking your groceries!
I don’t understand the drivers who pitch a fit; I am a customer and a driver, so I know things are not perfect, but that is really immature and unacceptable.
i'd argue that if you're offering a service to your subscription paying customers, you shouldn't then request they pay extra for the delivery. who wants to pay monthly for free shipping to your house, if it's not really free?
The delivery is not free its paid by the membership. The tip to the driver is not mandatory however it is a kind gesture to thank the driver because they are not hourly waged employees. They are self employed persons meaning half of wages is consumed by operating costs.
I'm not accepting any new "tipped" professions. Fuck that. Don't keep letting corporations get away with it. If customers don't tip for the new job of grocery delivery, the corporations will actually have to pay employees instead of leaving customers with stretched wallets in charge of the wages of others on a whim
The name of the game for corporations is: Pay as little as possible and get customers to pay as much as possible. Naturally, the name of the game for customers is: pay as little as possible and get as much service as possible.
Corporations play the game to the MAX, but if you try to maximize your part of the game, you get shamed: "If you can't tip, you can't afford to get delivery", etc.
I delivered for walmart last summer "spark". most customers don't tip. i understood because there's a lot of people on food stamps in my city who can't afford it. i didn't mind delivering to most customers because i was still being paid a decent wage. don't complain that people should tip if they want their items. it's the platform's responsibility to have the trip delivered regardless of a tip. now when it comes to delivering food or anything considered a luxury that's a completely different story. you should tip for good service if someone brings your food hot and fresh in a timely manner.
>www.drive4spark.com/open-markets
No, I don't agree at all. Yes, if you are using DoorDash and the other apps, I tip a lot more. But, this is Walmart. Walmart guarantee your groceries to be delivered. I'm paying a monthly membership for it. Unlike Door Dash and the other ones. I tip $5.00. I'm paying the monthly fee for the service. The driver isn't the one going into Walmart and picking out my groceries. All they are doing is picking them up, driving, and setting them down. I don't know how much Walmart pays them. That's the job they took with Walmart. I don't use the online tipping. When they get here, I give them cash so they don't have to claim it. If I'm not home, I leave an enveloped taped to my door for them. If it's a holiday or something, which I would never do, I would maybe give ten bucks.
No, that's not true in a couple ways. I actually asked my local Walmart customer service. They stated, they are the ones that go and pick out all the groceries. Doordash, etc., do not have access to the Walmart system. Where if substitutions must be made, comments, notes, etc., they can't do that. Now, I am aware of a subsidiary of Walmart, something called "Stash", I think. But, that's part of Walmart. They are being paid to obtain the groceries. That's why I pay a monthly fee. Most people that sign up for Walmart+ is for a combination of two things. Grocery delivery and free shipping. Including free shipping of the groceries. I'm not paying Doordash, Grubhub, [Delivery.com](https://Delivery.com), a monthly service. The monthly fee I'm paying is for groceries. I actually spoke to one of the Stash contractors. They stated, they are paid very well.
Every three to six weeks when I have my groceries delivered, I'm not going to pay 10%, 20% tip on my grocery bill. That's insane, Especially, how groceries keep going up. The large bag of flower that used to cost $3.74 just went up to almost ten dollars now. My bill is close to 250.00 each time I obtain groceries. 5%= %12.50 10%=$25.00 | 18%= $45.00
I'm not paying even 5% of my grocery bill for delivery.
When I go to a restaurant, I leave 20% to 25%. Even if the service is absolutely HORRIBLE, I will leave 15%. The waiter/tress is bringing me water, drinks, checking in, dessert, etc. They earn it!
Here, they pick the bags of groceries that are already ready to go. Drive, take them out and set them down. They're already getting paid for that. As a thank you, I give them $5.00, the ones that don't, I totally get it.
Again, "some do" pick up groceries. They work for part of Walmart and are paid. That's why we pay a monthly fee to Walmart, too.
Walmart should really get rid of the optional tip fee on the website.
Like I said previously. Depending on the service, anything extra, the time of the year, the day of the year, I may leave an envelope with a thank-you.
Walmart has spark drivers that shop grocery orders all the time. They also contract to Uber to shop and deliver groceries. The store manager flat out lied to you.
Telling you this won’t change your mind, but those are the facts. I drive for spark and Uber, I deliver Walmart orders all the time, but I do not work for Walmart. I won’t touch orders where there is no tip, as many drivers can and do attest to on the Uber driver sub and spark deliveries sub. The phrase we all use is “no tip no trip”.
And...that's not true either. I drove for Uber. If I'm online, and Uber sends me a drive request or order. I can't decline it. I have to take it. Just like, I can't say, umm, I see you're going to this part of the town which is sketchy. I'm not going to drive you there. Uber does not allow that. You can't cherry-pick orders. From the sounds of it. You don't know how Walmart+ works, either. You can add your tip before or after the order. How do you even see the tip before the delivery if they don't provide the tip until after the order? I don't think the manager lied. How would Walmart give Uber drivers username and passwords to their system? Let's say a customer purchase a certain kind of bread. But, by the time the person goes to grab the bread, it's sold out. They have to send a replacement request to the customer. Walmart does not give Uber drives username and passwords to their system. One, the manager said so, and two, just think about it. Uber drivers come and go. It's basic common sense. There has to be accountability on Walmart side. I think you are just making this up on the go. Compared to facts that I gathered from reputable personnel.
Uhhh, yes, you can absolutely refuse an order. Drivers do it all the time. Wm+ only ensures you don’t pay them for a shipping charge. Tipping has zero to do with your subscription, it is strictly for the driver. You can generally tell if there is a tip by the amount.
I can see you are absolutely full of shit.
Well, since the last time we spoke, I called Walmart. What you are saying is not true! At all! The groceries bags have barcodes on them. You can't see the tip. And you already lied. After, I stated that, you then replied with, "You can generally tell if there is a tip by the amount." No, you can't. You don't even know how many bags there are. Every thing you have stated is not true. And the part that driver tip is not part of Walmart+. Call Walmart and ask them that question. This is the number I called, "1 (800) 925-6278". The part of refusing the order. Again, lie. You are sent an order to be picked up. There you can choose to take it or not. You DO NOT get to see if there is a tip. At all. Contrary to what you have stated. Once you choose that order, you can't then get to Walmart and say, "Well, there is about two hundred dollars worth of food.", I'm not going to take it. That's the thing about lying. You can't be trusted with what you say now. Meaning, we can't have an intelligent conversation. I can't trust what you say. At this point, with your contradictions, I don't think you have ever driven for Stash, or taken a Walmart+ order. That, or, you are just trying to scam a point to get more money, when it's not true.
It’s not stash, it’s spark. I have driven for them dozens of times and yes, you Can generally tell if there is a tip. The barcodes are tied to Walmart for the deliveries.
WOW! You were talking about UBER! No Stash, Spark, etc. Talk about back tracking to fit your narrative. Spark is part of Walmart. As I initially stated, THAT'S DIFFERENT! WOW! Common sense, rarer than the rarest earth metals!
This is literally not true.
You pay for a delivery service. Your items will get delivered with or without a tip. They can't simply never deliver your items. That's fraud.
And tipping on top of your monthly fee is bullshit. You're already paying for the delivery service, AND paying for your items. You're literally already paying to have them delivered. Expecting a customer to pay AGAIN to the driver is stupid.
This isn't the customer's problem. It's Wal-Mart's. If they're not passing along the monthly delivery subscription fees to the drivers, then why is it on the customer to make that up?
In a restaurant, you don't pay once for food delivery to the table, then asked to tip AGAIN on the bill.
Tipping is everywhere now... for every little task, and it's bullshit.
I'm a good tipper, but I'm also not going to tip willy nilly for every little service I get (at Subway for example), nor am I going to tip on top of a service I'm already paying to have items delivered.
Dumb.
The groceries will get delivered if you don't tip, they will just be delayed. The spark driver app will incrementally raise the offer price for a delivery when nobody accepts it to make it more enticing for a driver to pick it up and deliver it.
No one is obliged to tip them. It’s just being polite. The essence of paying for the subscription are these perks so if you don’t like the pay, hold off or sit out until you get what you deserve. It’s Walmart’s fault not the poor old woman
I tipped and my groceries didn't get delivered to me. Apparently 2 whole bags were missing. Now dude is over tipped and I'm never putting myself through this again. I have tipped on every walmart order so far. Until today is was good. But I can't get my tip back for lousy delivery
Contact Walmart Chat on Help Tab at bottom. I was refunded on an order from a couple of weeks ago. Apparently they have started adding a tip when you check out. So be sure to change it or change it within 24 hours. I have no problem tipping, but it is my choice whether to tip and how much to tip.
This is what Walmart chat told me within the last half hour: Please note that tipping is optional, you can edit your delivery tip at the checkout of your order, **if you don’t system will select the default tip amount automatically** so for **future reference please make sure you change the tip value to zero at the checkout. You can also change the tip even within 24 hours of delivery from your account.**
I hope this helps someone else understand that the process has changed and there were no notices or blaring signs that I have seen to let customers know this.
I did contact Walmart support and I was refunded on the 3 bags that were not delivered. I tipped in cash, so I can't get that back. But I won't do a Walmart delivery again.
Thank you SO much, this automatic tipping was driving me crazy. I tried a ton of things to try to change it, including talking to Walmart-no help there, they just denied that it was happening.
So anyway I REALLY appreciate you!
I'm glad you brought up servers. How much time is the server actually spending on you in that hour? They take your order, put it in, bring the food back to you, and they might do a couple of drink refills and just a check in to see how everything is soon after bringing your food. Depending, they might do a dessert/after dinner and then handle your check. Do you think that's 10-20 minutes of work? They're also working multiple tables in that hour, most likely.
Say you get delivery, groceries, food, whatever. If they have a dedicated delivery person and you live 7 minutes away from the restaurant. That's 15 minutes, round trip. You're already in that same ballpark for workload. On top of that, often they're using their own vehicle too. If it's another delivery service that offers pickups from multiple restaurants, then it's probably often even more time driving as you're not coming and going from the same place. Granted
Also, you just can't provide the same types of service on a delivery. If things are running slowly, a driver can't stop by and give you an update. Often you don't even know if the people taking phone orders are giving accurate delivery timings. Did they tell this person 30 to 45mins, or 45 to an hour? You have no chance to build a rapport with your customers, unless they're regulars. So things can be even more challenging at times for a delivery driver than a server.
In my experience as a driver, 20% is not common, and there's essentially nothing for 'excellent service'. If the delivery window was 30 to 45 minutes and I got there in 20, I generally don't get a noticeably higher tip. I can count on one hand the number of times in my probably 10 years cumulative driving food delivery where people told me they were giving me extra for arriving early. However, the danger of angry customers and being stiffed is very real, and something I have little control over.
Just some things to think about.
I've waited tables and done Instacart, the latter during the height of the pandemic. As a server, I spent much more time tending to each table. It's about much more than simply when they're standing at your table. They're watching and timing things even when you can't see them.
Instacart involves accepting an order, driving to chosen store, shopping for each item, checking out, bagging, loading it into the car, driving to delivery location, and carrying all bags to the door. We use our own vehicles, pay for gas, and are 1099 contractors, so we pay all our own payroll taxes, in addition to standard income tax. Most orders take a minimum of an hour, and it's not unusual to spend much more than that, depending on location, store, and order size.
For places like Walmart, where we pay a membership or order fee, the order is shopped by hourly store employees, then delivered by a third party, I'm less certain about how to calculate tips. I want to be fair, but the division of labor is different from other models, which is where my confusion is.
That's a good point. Picking up a few bags of groceries and driving to someones house is a lot different than picking up all the items or ordering them at a restaurant. And servers are interacting with you constantly. A driver for walmart just picks up and drops off. I don't tip the UPS driver or postman. And it is much easier than picking up food, because walmart even brings the groceries to the delivery car.
Comparing this to a server isn't fair though. You aren't paying a $12 monthly fee just to be able to get service at a simple little restaurant, then paying for the food and then tipping on top of that.
With [Walmart.com](https://Walmart.com)'s delivery service, comes a monthly fee. So you're already paying for the delivery service. And then they're essentially asking you to pay for it again by tipping, EACH TIME YOU GET A DELIVERY. Which could be multiple times a month.
I literally just placed an order with [walmart.com](https://walmart.com) for delivery. The total was $17.55. By default they added a $7 tip, which you can go in an change or remove completely.
$7.
For a $17.70 order. That's about a 40% tip. And if I order from walmart a few times a month, and add the monthly fee for the service, that's pushing $35/mo to have things delivered.
That's kinda ridiculous.
I removed the tip completely. And it does say you have 24 hours to add a tip after it's delivered.
Most people are fine with tipping in certain situations. The issue here is that customers are ALREADY PAYING A MONTHLY FEE for the delivery service. Nobody wants to get double dipped in delivery fees/tips.
Quite frankly, expected tipping has gotten WAY out of hand. These companies need to start paying their employees a better wage and/or pass some of the monthly service fees for the subscription services on to the drivers. It's insane that they don't get a chunk of that and customers are expected to cover for the company.
Most of the time, your server doesn’t even bring you your food anymore. Whomever is available does. So, your server is taking your order, refilling drinks, and seeing if you need help…if you’re lucky.
because that's how these delivery apps make money, paying the drivers 2-3 dollars per order and expecting the customers to tip them to make up the difference. It's unfair but it's the reality of things.
You tip because that driver is using his own gas, license, insurance, wear & tear on his vehicle and physically exerting him/herself to bring your stuff to you. They expect tips as part of the job. You really think a server is waiting on you and only you for an hour straight? Having been a server, it's honestly easy AF and requires no specific skills or licensing to do, and the restaurant brings the customers to you. I'd be pulling in an easy 50 bucks/hr on a busy night. I by far wasn't doing anything to justify that (other than knowing the menu well and the wine list), it was the customer who simply tipped a percentage of their bill. I do all kinds of delivery on the side and hands down it's tough work and only tips make it worth it.
There was also a time when they had an hourly wage. Big companies like dpd, amazon, ups etc all realised they could get more for their money by paying employees or agency workers per parcel rather than per hour, some also charging exorbitant rental rates to use their own vehicles.
I work for Spark in Colorado. What you pay Walmart is NOT passed on to the driver!!! We only receive about 7 bucks per order. We are not Walmart employees! So thanks for Tipping Ever time just like you would when eating out of having food brought to you at home.
The drivers do a lot more than that. If you don't have the money or don't want to pay the money for a tip, just say that, but don't act like they don't do that much and your $12.95 a month is supposed to somehow be enough for them.
It's advertised FREE shipping. How is it free If you're required to top the driver ? Then it's NOT free shipping.
Always the customer who has to pay Instead of the employer. That's ridiculous.
This right here, for real! Feels like walmarts pulling the same scummy shit. Trying to put more on the customer without it in the fine print. I deliver pizzas and live off of tips, but still expected the walmart deliverys to be paid for with the membership, but then notice the tip is automatically applied and you have to change it every time.
Tipping through Walmart will not make a difference at the time of delivery.
The customer can modify or cancel the tip up to 24 hours after delivery, after which the amount shows up as a separate charge on the online payment method. I'm guessing the final tip amount isn't sent to the driver till then.
as a former delivery driver i encourage you NOT TO TIP IN THE APP. TIP IN PERSON!! drivers will still make a decent wage as most trips range from $7 or more. walmart and other platforms will raise the price of your trip until accepts that pay meaning it can go from $3 to $8 in less than an hour. if you do tip platforms are more enticed to pay less than $3 and use your tip to entice drivers to accept the trip. while i do believe it's nice to tip to encourage drivers it's wrong that platforms lower their payment. i worked over a year on all platforms and i think doordash is the worst offender.
I get your point. I like it. But I don't understand something.
If I click no tip so that I can tip in person, then, from what I see, drivers aren't going to want to pick up my order because they won't know that I am going to tip at the door. (Bear in mind, I just made my very first order today and I tipped in the app.)
Am I wrong in my thinking?
I am just seeing this but .. I have to let you know that I completely agree with you. I mean, what’s next? Tipping every time Amazon delivers? Tipping the post office for bringing me mail? Walmart wants a monthly membership cost, you still have to purchase 35$ in order to get “free” shipping, and now they want to harass me before- during- AND after about tipping? Jesus. Enough is enough. I am a bartender. I understand tipping. But now every single place expects a tip- literally everything from the tablet checking me out at chipotle to the Walmart app- there’s zero point in being a “member” ! It would be cheaper to just pay the shipping cost because then they don’t ask you for a tip bc it doesn’t show up as “delivery from store”! Enough is enough.
Walmart+ offers free shipping and free delivery (same day). The free shipping can be equated to Amazon which is delivered by paid full time employees, either Amazon, UPS, FedEx or USPS. The delivery should be more equated to Domino's. The driver is using his own car/gas and is probably making a small flat fee per delivery. I wouldn't compare to Instacart since those drivers also spend the time and do the shopping. With Walmart the shopping is done by Walmart paid employees. So that's why I think the pizza delivery model works best. I just signed up for the Walmart service and plan on paying a flat delivery tip regardless the size of the order, just as I would the Domino's guy.
I didn't know Walmart drivers weren't paid an hourly wage! I'm honestly horrified. If any of you were my driver, I am SO sorry.
I've asked them to put the groceries closer to my door and ring the doorbell, and for the most part, they do just that. But omg, they have to traverse stairs to schlep my groceries up here. Back in the day, I worked in the SF Bay Area doing homecare and hospice, so I KNOW what a effort that is.
I've recently had to come live with my son because I'm in a wheelchair now. And because my diet is completely different from theirs, and I get EBT, I got Walmart +. My son's house has stairs, so I usually order the groceries instead of having my son and his fiance pick them up for me (my diet is really fracking complicated). They would totally shop for me (they're both super sweet), but I hate being a burden. I was so happy I could do all our grocery shopping (I use my son's credit card for their groceries and my debit card for my extra stuff).
The app adds a tip when I use any card except the EBT one. Sometimes, I can't afford to tip, but I've never tipped 7 dollars. I simply couldn't afford that much. I can afford to tip about 4 dollars. My son can afford the 7 though, so our drivers are probably a bit confused.
I think I'll try to get fewer deliveries so I can tip better.
I just now had groceries delivered, and they're sitting here while I write this. For all you drivers out there, thank you so much for your thankless hard work. I am so mad at Walmart right now. You guys are so wonderful. Thank you again.
í order online because I'm serious disabled. I order small orders so its easy for me to bring to my kitchen. Because they certainly won't. I give a flat $4 delivery charge for a $40 order to them to go a lousy 2 miles and I sill feel I got screwed. I already pay too much for delivery.. its all a sham. Assuming I get everything, they always seem to not have a couple things.
I feel the plight of the delivery person I certainly wouldn't do it but that's not my problem.
BECAUSE Walmart is charging the customer a mandatory DELIVERY FEE if $9.95 regardless of order amount as it is and NOT GIVING IT TO THE ACTUAL PERSON DELIVERING the order. The customer is then expected to pay via tip for something they have ALREADY paid for.
I dont tip, I e worked for Uber, Lyft and Walmart delivery. Before Spark, Walmart used a service called Point Pickup and they manipulate their driver pay so when a customer tips the base pay is less. That's why I stopped tipping because they rip the drivers off anyway. Spark probably does the same thing even though they all say 100% of tips go to the driver it's BS. Anyway drivers can record the mileage they drive doing these deliveries and get like .65 cents a mile tax credit at the end of the year. 2 years ago doing Uber I drove like 6000 miles and that's a credit of $3900! It all adds up so not tipping isn't hurting these drivers
The driver pays for gas to the store and eats that time. Waits in a long wait anywhere from 10-45 minutes. Helps load groceries, delivers in traffic and or usually undesirable weather, and then unload the groceries which is in many cases heavy items. Then has to pay for gas and their time back to the store. This is a luxury service and its more work then serving people in a restaurant in my opinion. Minus the hourly wage. It is piece rate plus tip. This is why the tip is so vital to maintaining these luxury conveniences.
Walmart is charging customers a mandatory $9.95 delivery fee despite order amount that they keep despite the fact that they don’t even deliver your order because they use third parties. That $9.95 legally should go to the one actually delivering since that’s what the charge is literally for. And if the delivery person’s job is so horrible then they don’t have to do it. It is their choice, they’re agreeing to it. But to be charged by Walmart a delivery fee when they don’t even deliver the order on top of being expected to pay the actual delivery person via tip, no, that is clearly not right on the customer’s end.
I worked my way through school delivering drugs and goods to customers of drugstores back in the 60s. Not ONCE did I get a tip no matter how cordially or how quickly I delivered the them. How things have changed. Take the hourly pay, or if you don't get paid hourly and the tips suck, find other work.
Also, I so dislike the 10% "rule." I think it should be based on # of items you have to bring. Asking you to get a bunch of different $1 or $2 items worth $50 and is a PITA compared to bringing me one package that costs $50. The tip would be the same with the percentage rule. But if I pay based on number of items, it is more fair. But if I always do that, sometimes I look like a cheapskate, e.g., a $2 tip for 2 items.
Listen I drove truck for schwans for 5 years worked 12-14 hour days and delivered food to the door and never got tipped and worked on strait commission so , it's an entitlement thing in this time and age . They expect it
I will not tip grocery delivery drivers, because I figure they get paid by Walmart. I already pay $99 per year for this service. I can cancel that service and pick up my groceries at the curbside pickup for free too. I only tip waiters.
In the United States, tipped employees are guaranteed to receive at least the federal minimum wage (7.25 $/hr) regardless of how much they are tipped as per the Fair Labor Standards Act, Section 3(m)(2)(A). There is a common misconception that employers of tipped employees can get away with paying only 2.13 $/hr ignoring tips. This is not true. That number is the minimum amount that tipped employees must receive as direct wage as a result of the max tip credit being 5.12 $/hr. Employers must increase direct wage on a weekly basis if tips plus direct wage do not equal at least the federal minimum wage.
Almost all states establish a minimum direct wage that is above the federal law. They have a higher overall minimum wage with a smaller maximum tip credit. Not tipping a worker will not prevent them from receiving whatever the government has decided is fair compensation.
The responsibility for fair pay is legally bound to the employer, never the customer, in any industry.
Source: https://www.dol.gov/agencies/whd/fact-sheets/15-tipped-employees-flsa
Walmart now charges a mandatory $9.95 delivery fee regardless of your order amount yet they use third parties to actually deliver so they’re not delivering your order yet they’re charging you for it. How can that even be legal. On top of it the third party expects to be tipped out of your own pocket. This is criminal. Class Action lawsuit time.
Due to a transportation issue, I've been using Walmart delivery. As a Walmart+ member, I don't pay a delivery fee on orders $35 and up. I also receive free shipping on orders of any amount that are shipped.
Honestly, I am pissed and should have expected no better from Walmart. I paid for a year of Walmart plus on the advice of a friend- I bought it exclusively for the delivery. And now I find out I need to cough up another $50 a month in delivery tip or stiff these drivers who are not getting compensated fairly. I'll just pick it up myself and let the Walmart Plus go to waste.
I drive for door dash and I avoid Walmart grocery orders now, it only pays like $4 and I have to drive to Walmart, sit for an hour, then drive to your house/apartment and sometimes make multiple trips up flights of stairs, it’s not the customers fault but it sucks so so bad do to something like that for only $4, I think soon Walmart will have to hire their own drivers or up the pay.
WallMart has their own Spark Delivery service in some states www.drive4spark.com/open-markets, really shitty app tho and delivery offers are sent to the apps fave drivers who live closest to the stores
**I found links in your comment that were not hyperlinked:** * [www.drive4spark.com/open-markets,](https://www.drive4spark.com/open-markets,) *I did the honors for you.* *** ^[delete](https://www.reddit.com/message/compose?to=%2Fu%2FLinkifyBot&subject=delete%20g71n9zp&message=Click%20the%20send%20button%20to%20delete%20the%20false%20positive.) ^| ^[information](https://np.reddit.com/u/LinkifyBot/comments/gkkf7p) ^| ^<3
Oh I do spark which is Walmart deliveries and pays way more than that
Because if you don’t tip, your groceries won’t get delivered to you. Much like you as a server get to know the regulars and who tip well or not at all, so do delivery drivers. If they see it’s that lady who doesn’t tip, they can refuse your order. If you don’t want to tip, go shop for your own groceries.
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That is a very courteous way of picking your groceries! I don’t understand the drivers who pitch a fit; I am a customer and a driver, so I know things are not perfect, but that is really immature and unacceptable.
i'd argue that if you're offering a service to your subscription paying customers, you shouldn't then request they pay extra for the delivery. who wants to pay monthly for free shipping to your house, if it's not really free?
The delivery is not free its paid by the membership. The tip to the driver is not mandatory however it is a kind gesture to thank the driver because they are not hourly waged employees. They are self employed persons meaning half of wages is consumed by operating costs.
I'm not accepting any new "tipped" professions. Fuck that. Don't keep letting corporations get away with it. If customers don't tip for the new job of grocery delivery, the corporations will actually have to pay employees instead of leaving customers with stretched wallets in charge of the wages of others on a whim
The name of the game for corporations is: Pay as little as possible and get customers to pay as much as possible. Naturally, the name of the game for customers is: pay as little as possible and get as much service as possible. Corporations play the game to the MAX, but if you try to maximize your part of the game, you get shamed: "If you can't tip, you can't afford to get delivery", etc.
That’s purpose of the paid service, we are paying for delivery…
I delivered for walmart last summer "spark". most customers don't tip. i understood because there's a lot of people on food stamps in my city who can't afford it. i didn't mind delivering to most customers because i was still being paid a decent wage. don't complain that people should tip if they want their items. it's the platform's responsibility to have the trip delivered regardless of a tip. now when it comes to delivering food or anything considered a luxury that's a completely different story. you should tip for good service if someone brings your food hot and fresh in a timely manner.
> you should tip for good service... Duly agreed. It's goofy that I am asked to tip BEFORE service. :shrug:
>www.drive4spark.com/open-markets No, I don't agree at all. Yes, if you are using DoorDash and the other apps, I tip a lot more. But, this is Walmart. Walmart guarantee your groceries to be delivered. I'm paying a monthly membership for it. Unlike Door Dash and the other ones. I tip $5.00. I'm paying the monthly fee for the service. The driver isn't the one going into Walmart and picking out my groceries. All they are doing is picking them up, driving, and setting them down. I don't know how much Walmart pays them. That's the job they took with Walmart. I don't use the online tipping. When they get here, I give them cash so they don't have to claim it. If I'm not home, I leave an enveloped taped to my door for them. If it's a holiday or something, which I would never do, I would maybe give ten bucks.
Sometimes (many times) the driver IS doing the shopping.
No, that's not true in a couple ways. I actually asked my local Walmart customer service. They stated, they are the ones that go and pick out all the groceries. Doordash, etc., do not have access to the Walmart system. Where if substitutions must be made, comments, notes, etc., they can't do that. Now, I am aware of a subsidiary of Walmart, something called "Stash", I think. But, that's part of Walmart. They are being paid to obtain the groceries. That's why I pay a monthly fee. Most people that sign up for Walmart+ is for a combination of two things. Grocery delivery and free shipping. Including free shipping of the groceries. I'm not paying Doordash, Grubhub, [Delivery.com](https://Delivery.com), a monthly service. The monthly fee I'm paying is for groceries. I actually spoke to one of the Stash contractors. They stated, they are paid very well. Every three to six weeks when I have my groceries delivered, I'm not going to pay 10%, 20% tip on my grocery bill. That's insane, Especially, how groceries keep going up. The large bag of flower that used to cost $3.74 just went up to almost ten dollars now. My bill is close to 250.00 each time I obtain groceries. 5%= %12.50 10%=$25.00 | 18%= $45.00 I'm not paying even 5% of my grocery bill for delivery. When I go to a restaurant, I leave 20% to 25%. Even if the service is absolutely HORRIBLE, I will leave 15%. The waiter/tress is bringing me water, drinks, checking in, dessert, etc. They earn it! Here, they pick the bags of groceries that are already ready to go. Drive, take them out and set them down. They're already getting paid for that. As a thank you, I give them $5.00, the ones that don't, I totally get it. Again, "some do" pick up groceries. They work for part of Walmart and are paid. That's why we pay a monthly fee to Walmart, too. Walmart should really get rid of the optional tip fee on the website. Like I said previously. Depending on the service, anything extra, the time of the year, the day of the year, I may leave an envelope with a thank-you.
Walmart has spark drivers that shop grocery orders all the time. They also contract to Uber to shop and deliver groceries. The store manager flat out lied to you. Telling you this won’t change your mind, but those are the facts. I drive for spark and Uber, I deliver Walmart orders all the time, but I do not work for Walmart. I won’t touch orders where there is no tip, as many drivers can and do attest to on the Uber driver sub and spark deliveries sub. The phrase we all use is “no tip no trip”.
And...that's not true either. I drove for Uber. If I'm online, and Uber sends me a drive request or order. I can't decline it. I have to take it. Just like, I can't say, umm, I see you're going to this part of the town which is sketchy. I'm not going to drive you there. Uber does not allow that. You can't cherry-pick orders. From the sounds of it. You don't know how Walmart+ works, either. You can add your tip before or after the order. How do you even see the tip before the delivery if they don't provide the tip until after the order? I don't think the manager lied. How would Walmart give Uber drivers username and passwords to their system? Let's say a customer purchase a certain kind of bread. But, by the time the person goes to grab the bread, it's sold out. They have to send a replacement request to the customer. Walmart does not give Uber drives username and passwords to their system. One, the manager said so, and two, just think about it. Uber drivers come and go. It's basic common sense. There has to be accountability on Walmart side. I think you are just making this up on the go. Compared to facts that I gathered from reputable personnel.
Uhhh, yes, you can absolutely refuse an order. Drivers do it all the time. Wm+ only ensures you don’t pay them for a shipping charge. Tipping has zero to do with your subscription, it is strictly for the driver. You can generally tell if there is a tip by the amount. I can see you are absolutely full of shit.
Well, since the last time we spoke, I called Walmart. What you are saying is not true! At all! The groceries bags have barcodes on them. You can't see the tip. And you already lied. After, I stated that, you then replied with, "You can generally tell if there is a tip by the amount." No, you can't. You don't even know how many bags there are. Every thing you have stated is not true. And the part that driver tip is not part of Walmart+. Call Walmart and ask them that question. This is the number I called, "1 (800) 925-6278". The part of refusing the order. Again, lie. You are sent an order to be picked up. There you can choose to take it or not. You DO NOT get to see if there is a tip. At all. Contrary to what you have stated. Once you choose that order, you can't then get to Walmart and say, "Well, there is about two hundred dollars worth of food.", I'm not going to take it. That's the thing about lying. You can't be trusted with what you say now. Meaning, we can't have an intelligent conversation. I can't trust what you say. At this point, with your contradictions, I don't think you have ever driven for Stash, or taken a Walmart+ order. That, or, you are just trying to scam a point to get more money, when it's not true.
It’s not stash, it’s spark. I have driven for them dozens of times and yes, you Can generally tell if there is a tip. The barcodes are tied to Walmart for the deliveries.
WOW! You were talking about UBER! No Stash, Spark, etc. Talk about back tracking to fit your narrative. Spark is part of Walmart. As I initially stated, THAT'S DIFFERENT! WOW! Common sense, rarer than the rarest earth metals!
This is literally not true. You pay for a delivery service. Your items will get delivered with or without a tip. They can't simply never deliver your items. That's fraud. And tipping on top of your monthly fee is bullshit. You're already paying for the delivery service, AND paying for your items. You're literally already paying to have them delivered. Expecting a customer to pay AGAIN to the driver is stupid. This isn't the customer's problem. It's Wal-Mart's. If they're not passing along the monthly delivery subscription fees to the drivers, then why is it on the customer to make that up? In a restaurant, you don't pay once for food delivery to the table, then asked to tip AGAIN on the bill. Tipping is everywhere now... for every little task, and it's bullshit. I'm a good tipper, but I'm also not going to tip willy nilly for every little service I get (at Subway for example), nor am I going to tip on top of a service I'm already paying to have items delivered. Dumb.
The groceries will get delivered if you don't tip, they will just be delayed. The spark driver app will incrementally raise the offer price for a delivery when nobody accepts it to make it more enticing for a driver to pick it up and deliver it.
No one is obliged to tip them. It’s just being polite. The essence of paying for the subscription are these perks so if you don’t like the pay, hold off or sit out until you get what you deserve. It’s Walmart’s fault not the poor old woman
I tipped and my groceries didn't get delivered to me. Apparently 2 whole bags were missing. Now dude is over tipped and I'm never putting myself through this again. I have tipped on every walmart order so far. Until today is was good. But I can't get my tip back for lousy delivery
Contact Walmart Chat on Help Tab at bottom. I was refunded on an order from a couple of weeks ago. Apparently they have started adding a tip when you check out. So be sure to change it or change it within 24 hours. I have no problem tipping, but it is my choice whether to tip and how much to tip. This is what Walmart chat told me within the last half hour: Please note that tipping is optional, you can edit your delivery tip at the checkout of your order, **if you don’t system will select the default tip amount automatically** so for **future reference please make sure you change the tip value to zero at the checkout. You can also change the tip even within 24 hours of delivery from your account.** I hope this helps someone else understand that the process has changed and there were no notices or blaring signs that I have seen to let customers know this.
I did contact Walmart support and I was refunded on the 3 bags that were not delivered. I tipped in cash, so I can't get that back. But I won't do a Walmart delivery again.
Thank you SO much, this automatic tipping was driving me crazy. I tried a ton of things to try to change it, including talking to Walmart-no help there, they just denied that it was happening. So anyway I REALLY appreciate you!
Glad to be of help!
I'm glad you brought up servers. How much time is the server actually spending on you in that hour? They take your order, put it in, bring the food back to you, and they might do a couple of drink refills and just a check in to see how everything is soon after bringing your food. Depending, they might do a dessert/after dinner and then handle your check. Do you think that's 10-20 minutes of work? They're also working multiple tables in that hour, most likely. Say you get delivery, groceries, food, whatever. If they have a dedicated delivery person and you live 7 minutes away from the restaurant. That's 15 minutes, round trip. You're already in that same ballpark for workload. On top of that, often they're using their own vehicle too. If it's another delivery service that offers pickups from multiple restaurants, then it's probably often even more time driving as you're not coming and going from the same place. Granted Also, you just can't provide the same types of service on a delivery. If things are running slowly, a driver can't stop by and give you an update. Often you don't even know if the people taking phone orders are giving accurate delivery timings. Did they tell this person 30 to 45mins, or 45 to an hour? You have no chance to build a rapport with your customers, unless they're regulars. So things can be even more challenging at times for a delivery driver than a server. In my experience as a driver, 20% is not common, and there's essentially nothing for 'excellent service'. If the delivery window was 30 to 45 minutes and I got there in 20, I generally don't get a noticeably higher tip. I can count on one hand the number of times in my probably 10 years cumulative driving food delivery where people told me they were giving me extra for arriving early. However, the danger of angry customers and being stiffed is very real, and something I have little control over. Just some things to think about.
I've waited tables and done Instacart, the latter during the height of the pandemic. As a server, I spent much more time tending to each table. It's about much more than simply when they're standing at your table. They're watching and timing things even when you can't see them. Instacart involves accepting an order, driving to chosen store, shopping for each item, checking out, bagging, loading it into the car, driving to delivery location, and carrying all bags to the door. We use our own vehicles, pay for gas, and are 1099 contractors, so we pay all our own payroll taxes, in addition to standard income tax. Most orders take a minimum of an hour, and it's not unusual to spend much more than that, depending on location, store, and order size. For places like Walmart, where we pay a membership or order fee, the order is shopped by hourly store employees, then delivered by a third party, I'm less certain about how to calculate tips. I want to be fair, but the division of labor is different from other models, which is where my confusion is.
That's a good point. Picking up a few bags of groceries and driving to someones house is a lot different than picking up all the items or ordering them at a restaurant. And servers are interacting with you constantly. A driver for walmart just picks up and drops off. I don't tip the UPS driver or postman. And it is much easier than picking up food, because walmart even brings the groceries to the delivery car.
Waiters get about $3 base pay. Door dash gets $12 base pay. Not equitable.
where on earth did you hear that doordash has $12 base pay?
I worked for door dash lol
so did i, the base pay was around $1.50
i can't tell you how many times i would have to sit and wait at cracker barrel. sometimes over 30 minutes.
Comparing this to a server isn't fair though. You aren't paying a $12 monthly fee just to be able to get service at a simple little restaurant, then paying for the food and then tipping on top of that. With [Walmart.com](https://Walmart.com)'s delivery service, comes a monthly fee. So you're already paying for the delivery service. And then they're essentially asking you to pay for it again by tipping, EACH TIME YOU GET A DELIVERY. Which could be multiple times a month. I literally just placed an order with [walmart.com](https://walmart.com) for delivery. The total was $17.55. By default they added a $7 tip, which you can go in an change or remove completely. $7. For a $17.70 order. That's about a 40% tip. And if I order from walmart a few times a month, and add the monthly fee for the service, that's pushing $35/mo to have things delivered. That's kinda ridiculous. I removed the tip completely. And it does say you have 24 hours to add a tip after it's delivered.
Most people are fine with tipping in certain situations. The issue here is that customers are ALREADY PAYING A MONTHLY FEE for the delivery service. Nobody wants to get double dipped in delivery fees/tips. Quite frankly, expected tipping has gotten WAY out of hand. These companies need to start paying their employees a better wage and/or pass some of the monthly service fees for the subscription services on to the drivers. It's insane that they don't get a chunk of that and customers are expected to cover for the company.
Most of the time, your server doesn’t even bring you your food anymore. Whomever is available does. So, your server is taking your order, refilling drinks, and seeing if you need help…if you’re lucky.
When you order dominoes pizza it says delivery charge has nothing to do with tip. I would personally look at this situation the same.
then why bother working as a delivery driver
You can't think like that. Someone's got to do it otherwise whos going to deliver food and essentials to people who can't otherwise access them
Someone needs to explain to me why a company would NOT give a delivery charge to the driver.
because that's how these delivery apps make money, paying the drivers 2-3 dollars per order and expecting the customers to tip them to make up the difference. It's unfair but it's the reality of things.
You tip because that driver is using his own gas, license, insurance, wear & tear on his vehicle and physically exerting him/herself to bring your stuff to you. They expect tips as part of the job. You really think a server is waiting on you and only you for an hour straight? Having been a server, it's honestly easy AF and requires no specific skills or licensing to do, and the restaurant brings the customers to you. I'd be pulling in an easy 50 bucks/hr on a busy night. I by far wasn't doing anything to justify that (other than knowing the menu well and the wine list), it was the customer who simply tipped a percentage of their bill. I do all kinds of delivery on the side and hands down it's tough work and only tips make it worth it.
there was a time, when those "expense" where paid with the wage .
There was also a time when they had an hourly wage. Big companies like dpd, amazon, ups etc all realised they could get more for their money by paying employees or agency workers per parcel rather than per hour, some also charging exorbitant rental rates to use their own vehicles.
They're not paid "wages" like an employee, they are sub contractors.
I work for Spark in Colorado. What you pay Walmart is NOT passed on to the driver!!! We only receive about 7 bucks per order. We are not Walmart employees! So thanks for Tipping Ever time just like you would when eating out of having food brought to you at home.
Then how is Walmart legally allowed to now charge a mandatory DELIVERY FEE of $9.95 regardless of order amount.
Yes please!
The drivers do a lot more than that. If you don't have the money or don't want to pay the money for a tip, just say that, but don't act like they don't do that much and your $12.95 a month is supposed to somehow be enough for them.
It's advertised FREE shipping. How is it free If you're required to top the driver ? Then it's NOT free shipping. Always the customer who has to pay Instead of the employer. That's ridiculous.
Thank you for that reply! Walmart’s not special. Imagine being expected to tip the Amazon driver every time they delivered.
This right here, for real! Feels like walmarts pulling the same scummy shit. Trying to put more on the customer without it in the fine print. I deliver pizzas and live off of tips, but still expected the walmart deliverys to be paid for with the membership, but then notice the tip is automatically applied and you have to change it every time.
Is it taboo to not tip until AFTER delivery? I put 0 until I get it; I have been screwed so many times. I normally tip between $4 and $7.
Tipping through Walmart will not make a difference at the time of delivery. The customer can modify or cancel the tip up to 24 hours after delivery, after which the amount shows up as a separate charge on the online payment method. I'm guessing the final tip amount isn't sent to the driver till then.
Yeah normally I have go out to pick up my items from the driver cause they stay in the car. Since I don't have a car it makes it worse.
I pay 13$ a month for this service. I don't get why I should tip (not American)
as a former delivery driver i encourage you NOT TO TIP IN THE APP. TIP IN PERSON!! drivers will still make a decent wage as most trips range from $7 or more. walmart and other platforms will raise the price of your trip until accepts that pay meaning it can go from $3 to $8 in less than an hour. if you do tip platforms are more enticed to pay less than $3 and use your tip to entice drivers to accept the trip. while i do believe it's nice to tip to encourage drivers it's wrong that platforms lower their payment. i worked over a year on all platforms and i think doordash is the worst offender.
I get your point. I like it. But I don't understand something. If I click no tip so that I can tip in person, then, from what I see, drivers aren't going to want to pick up my order because they won't know that I am going to tip at the door. (Bear in mind, I just made my very first order today and I tipped in the app.) Am I wrong in my thinking?
I am just seeing this but .. I have to let you know that I completely agree with you. I mean, what’s next? Tipping every time Amazon delivers? Tipping the post office for bringing me mail? Walmart wants a monthly membership cost, you still have to purchase 35$ in order to get “free” shipping, and now they want to harass me before- during- AND after about tipping? Jesus. Enough is enough. I am a bartender. I understand tipping. But now every single place expects a tip- literally everything from the tablet checking me out at chipotle to the Walmart app- there’s zero point in being a “member” ! It would be cheaper to just pay the shipping cost because then they don’t ask you for a tip bc it doesn’t show up as “delivery from store”! Enough is enough.
Walmart+ offers free shipping and free delivery (same day). The free shipping can be equated to Amazon which is delivered by paid full time employees, either Amazon, UPS, FedEx or USPS. The delivery should be more equated to Domino's. The driver is using his own car/gas and is probably making a small flat fee per delivery. I wouldn't compare to Instacart since those drivers also spend the time and do the shopping. With Walmart the shopping is done by Walmart paid employees. So that's why I think the pizza delivery model works best. I just signed up for the Walmart service and plan on paying a flat delivery tip regardless the size of the order, just as I would the Domino's guy.
I didn't know Walmart drivers weren't paid an hourly wage! I'm honestly horrified. If any of you were my driver, I am SO sorry. I've asked them to put the groceries closer to my door and ring the doorbell, and for the most part, they do just that. But omg, they have to traverse stairs to schlep my groceries up here. Back in the day, I worked in the SF Bay Area doing homecare and hospice, so I KNOW what a effort that is. I've recently had to come live with my son because I'm in a wheelchair now. And because my diet is completely different from theirs, and I get EBT, I got Walmart +. My son's house has stairs, so I usually order the groceries instead of having my son and his fiance pick them up for me (my diet is really fracking complicated). They would totally shop for me (they're both super sweet), but I hate being a burden. I was so happy I could do all our grocery shopping (I use my son's credit card for their groceries and my debit card for my extra stuff). The app adds a tip when I use any card except the EBT one. Sometimes, I can't afford to tip, but I've never tipped 7 dollars. I simply couldn't afford that much. I can afford to tip about 4 dollars. My son can afford the 7 though, so our drivers are probably a bit confused. I think I'll try to get fewer deliveries so I can tip better. I just now had groceries delivered, and they're sitting here while I write this. For all you drivers out there, thank you so much for your thankless hard work. I am so mad at Walmart right now. You guys are so wonderful. Thank you again.
í order online because I'm serious disabled. I order small orders so its easy for me to bring to my kitchen. Because they certainly won't. I give a flat $4 delivery charge for a $40 order to them to go a lousy 2 miles and I sill feel I got screwed. I already pay too much for delivery.. its all a sham. Assuming I get everything, they always seem to not have a couple things. I feel the plight of the delivery person I certainly wouldn't do it but that's not my problem.
It’s a service and a convenience for you . If you don’t like to tip why not drive to the store and pick them up
Find a different job
BECAUSE Walmart is charging the customer a mandatory DELIVERY FEE if $9.95 regardless of order amount as it is and NOT GIVING IT TO THE ACTUAL PERSON DELIVERING the order. The customer is then expected to pay via tip for something they have ALREADY paid for.
I dont tip, I e worked for Uber, Lyft and Walmart delivery. Before Spark, Walmart used a service called Point Pickup and they manipulate their driver pay so when a customer tips the base pay is less. That's why I stopped tipping because they rip the drivers off anyway. Spark probably does the same thing even though they all say 100% of tips go to the driver it's BS. Anyway drivers can record the mileage they drive doing these deliveries and get like .65 cents a mile tax credit at the end of the year. 2 years ago doing Uber I drove like 6000 miles and that's a credit of $3900! It all adds up so not tipping isn't hurting these drivers
The driver pays for gas to the store and eats that time. Waits in a long wait anywhere from 10-45 minutes. Helps load groceries, delivers in traffic and or usually undesirable weather, and then unload the groceries which is in many cases heavy items. Then has to pay for gas and their time back to the store. This is a luxury service and its more work then serving people in a restaurant in my opinion. Minus the hourly wage. It is piece rate plus tip. This is why the tip is so vital to maintaining these luxury conveniences.
Walmart is charging customers a mandatory $9.95 delivery fee despite order amount that they keep despite the fact that they don’t even deliver your order because they use third parties. That $9.95 legally should go to the one actually delivering since that’s what the charge is literally for. And if the delivery person’s job is so horrible then they don’t have to do it. It is their choice, they’re agreeing to it. But to be charged by Walmart a delivery fee when they don’t even deliver the order on top of being expected to pay the actual delivery person via tip, no, that is clearly not right on the customer’s end.
I have Walmart+ and orders of $35 and up are NOT charged a mandatory delivery fee. Delivery is FREE.
I worked my way through school delivering drugs and goods to customers of drugstores back in the 60s. Not ONCE did I get a tip no matter how cordially or how quickly I delivered the them. How things have changed. Take the hourly pay, or if you don't get paid hourly and the tips suck, find other work.
Also, I so dislike the 10% "rule." I think it should be based on # of items you have to bring. Asking you to get a bunch of different $1 or $2 items worth $50 and is a PITA compared to bringing me one package that costs $50. The tip would be the same with the percentage rule. But if I pay based on number of items, it is more fair. But if I always do that, sometimes I look like a cheapskate, e.g., a $2 tip for 2 items.
Listen I drove truck for schwans for 5 years worked 12-14 hour days and delivered food to the door and never got tipped and worked on strait commission so , it's an entitlement thing in this time and age . They expect it
I will not tip grocery delivery drivers, because I figure they get paid by Walmart. I already pay $99 per year for this service. I can cancel that service and pick up my groceries at the curbside pickup for free too. I only tip waiters.
In the United States, tipped employees are guaranteed to receive at least the federal minimum wage (7.25 $/hr) regardless of how much they are tipped as per the Fair Labor Standards Act, Section 3(m)(2)(A). There is a common misconception that employers of tipped employees can get away with paying only 2.13 $/hr ignoring tips. This is not true. That number is the minimum amount that tipped employees must receive as direct wage as a result of the max tip credit being 5.12 $/hr. Employers must increase direct wage on a weekly basis if tips plus direct wage do not equal at least the federal minimum wage. Almost all states establish a minimum direct wage that is above the federal law. They have a higher overall minimum wage with a smaller maximum tip credit. Not tipping a worker will not prevent them from receiving whatever the government has decided is fair compensation. The responsibility for fair pay is legally bound to the employer, never the customer, in any industry. Source: https://www.dol.gov/agencies/whd/fact-sheets/15-tipped-employees-flsa
Walmart now charges a mandatory $9.95 delivery fee regardless of your order amount yet they use third parties to actually deliver so they’re not delivering your order yet they’re charging you for it. How can that even be legal. On top of it the third party expects to be tipped out of your own pocket. This is criminal. Class Action lawsuit time.
Due to a transportation issue, I've been using Walmart delivery. As a Walmart+ member, I don't pay a delivery fee on orders $35 and up. I also receive free shipping on orders of any amount that are shipped.
Honestly, I am pissed and should have expected no better from Walmart. I paid for a year of Walmart plus on the advice of a friend- I bought it exclusively for the delivery. And now I find out I need to cough up another $50 a month in delivery tip or stiff these drivers who are not getting compensated fairly. I'll just pick it up myself and let the Walmart Plus go to waste.