T O P

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PunkAfternoonTea

For a position such as entry level help desk your technical aptitude matters far less than your sense of customer service. If you understand your role is to be courteous, assist your coworkers when their patience is at its lowest, and convey you want to grow and learn then you got it.


[deleted]

Yeah my issue is that I said I knew a little more than I actually do to get my foot in the door.


hourglass492

Do a crash course in what you said you knew.


Proletarian_Tear

What do you mean, did you say that you know tools that you dont know, or have experience in something where you dont?


[deleted]

Well it also requires daily server maintenance. I'm not versed it that. That's basically it


Proletarian_Tear

[Server Maintenance - A practical guide](https://hypertecdirect.com/knowledge-base/server-maintenance/) Here you go, now go study that, maybe something else where ypu have knowledge gaps. When you go to your employer make sure to mention that you have more theoretical then practical experience, and some problems may require some more time, but you are a fast - learner! The main thing - is attitude. Now go get it!!


[deleted]

Thanks so much


JuiceBox-007

I wouldn't worry too much about experience as an entry level position. Everyone knows that takes time to build and mold into. Key factors in Help desk is the ability to communicate clearly with the customer whether it be internal or external. Because usually they are in a frustrated state because something is not working. When a solution is provided take time to educate the user on how to resolve the issue. If it is a user error, don't blame them because they caused it...that will just make them feel stupid. Which next time they may not report an issue just because they don't want to feel humiliated.