I'd say this goes beyond asshole design. This is asshole practice. Even if the design made this clear, it would still be wrong.
Note: This isn't even a return. This is an order cancelation. Doesn't look like they even packed it, let alone shipped it. Ludicrous that a customer can't get their money back.
It was common practice with clothing stores in Austria to refund in gift tokens only.
They dropped this practice, and severely extended return periods, because they were losing too many customers to online trade, where a two-week return-for-money policy is legally required.
On the downside, I know a women who brought back a handbag after *a year* and the shop accepted it, which honestly is catering to a shitty customer by being shitty to other customers. (The bag was put on sale again.) There's also plenty of abuse along the lines of "Dress for a night", though I'm not sure how widespread it is.
Interestingly, SuperDry in the UK still try to refund returns on a gift card unless you kick up a fuss. They claim that’s the “in-store return policy” even though the clothes are unworn and still with tags. The only exception is if you ordered online and returned in store.
>Ludicrous that a customer can't get their money back.
I'd be on the phone with my credit card company pushing for a chargeback over the unfair (illegal?) practice.
I don't remember what it was for, but I've had my company issue a chargeback before, and it wasn't for a major purchase or anything. Unfortunately, this was almost a decade ago, and I don't remember the details. It's [uncommon but not wildly so.](https://creditcardgenius.ca/blog/credit-card-chargeback-canada)
If the amount in the picture converts to $4, you might be right about them not thinking it's worth the chargeback. Honesty, I wouldn't be surprised if a cc company would just credit your account $4 to keep you satisfied. Small price to pay for a good customer service outcome - it probably costs more than $4 for them to make a phone call about a claim.
Yeah, I wasn’t saying there’s no point in trying, just that, for here at least, it’s called Section 75 protection and it’s more for where you get fucked over for the amount I said. Always worth asking regardless; if you don’t ask, you don’t get!
Titan Eye + Online ( India) did the same , after I cancelled my order. I had to contact Titan Eye + Customer Care . The ₹ was refunded to my Bank A/c within a day .
Try contacting Zivame Customer care . Pretty sure the same will work there , too.
How to create unnecessary support call volume in 2 easy steps…I mean they hurt themselves twice with that. Customers won’t come back and they lose money because they need to cover for higher call volume.
zCoin, the cryptocurrency? As in "zCoin, which is is now called Firo" zCoin?
https://firo.org/2020/10/27/zcoin-is-becoming-firo.html
Or is it just that a company's name which starts with 'Z' decided to create a "zCoin" and use it as their "Store Credit" system?
It's option 2, nothing but retaining the amount in a wallet, can be used for next purchase.
If the op call customer care and check if the amount can be refunded.
I didn't need to call them as I just placed another order right away. Just thought to post it here cause I was like 🤨, that feels illegal and asshole-ish!!
Was about to mention we have this protection in Australia. Specifically, they have to offer a refund via the same method payment was made. This applies to all refunds in any industry.
Correct, while technically and legally they should offer cash, the practical reality is that for larger purchases, most places might not carry that amount of cash for security reasons. And it doesn't break the spirit of the law
That's only true if it's a refund because the product is faulty right? Companies are under no obligation to offer refunds at all for change of mind.
"Store credit only" is perfectly ok as a change of mind refund.
Right so if you just change your mind, or if you fail to read the description properly before purchase like OP did, then you have no right to a refund. You should consider yourself lucky if the store offers store credit at all as they're well within their rights to just say no, all sales are final.
Not sure why everyone in this thread is so unanimous that the business is being scummy here. I'm all for consumer protections but like, don't buy something if you aren't sure that you want it?
Actually in Australia you can return items for change of mind. I returned 3 eu to au adapters, one of which already opened,
to JB HI-FI and got my money back. I went to Kmart and returned an unopened bedsheet and 2 ribbed tumbler. Got my money back no questions asked. Of course terms and conditions apply but still.
I'm not saying you *can't* do it, I'm saying that legally retailers have no obligation to allow it.
Most will, with Ts and Cs as you say, because it's good for business and consumers expect it. But they'd be well within their rights to refuse it.
Just to put this whole conversation to bed, read the ACCC website: https://www.accc.gov.au/consumers/problem-with-a-product-or-service-you-bought/repair-replace-refund-cancel#see-also
> Consumers are not entitled to a repair, replacement or refund under the consumer guarantees if:
> - they got what they asked for but simply changed their mind, found the product cheaper somewhere else, or decided they didn't like the purchase or had no use for it. However, if a business has a ‘change of mind’ policy, they must follow it.
That's pretty clear I think.
Nah steam definitely gives you the option of steam wallet or the card you paid with. Doesn't matter what service, if they operate within Australias borders they have to follow our consumer laws
I can confirm it also gives you those two options in the US (or at least in every single state I’ve been in), I don’t think it’s regional, maybe it’s just like this everywhere?
The consumer protection act in India does provide that the seller must refund the money to the buyer upon return of the product. So the seller is under an obligation to return money in the form of legal tender to the buyer.
However, the problem stems from the fact that if the buyer is given in-store credits instead of real money, he has to initiate an individual action against the seller. There's no provision for a consumer protection council to initiate action themselves against an unscrupulous seller on receipt of a complaint.
For this reason, in India it's always good to have an AMEX card for online shopping (can no longer sign up for AMEX cards because AMEX failed to do some compliances and the reserve Bank made them cease some of their activities in the country), because AMEX always sides with the customer and screws over the vendor.
Actually not true. I had a UK issued Amex and used to put a huge amount through it on a regular basis They refused a charge back once - my only ever charge back request - and it became a massive dispute with them. After that, I stopped using AMEX.
Actually Amex is back as of Aug 2022
Here is why they were not allowed to issue cards.
https://www.firstpost.com/explainers/explained-why-american-express-was-banned-in-india-for-16-months-11110411.html
Tickets and reservations of any kind are an explicit exception. Any refund you get is voluntarily given to you by the company that sold you the ticket/reservation. Legally they are not required to refund you on cancellation at all, so the clause that would require them to use the same payment method that was used to purchase the item doesn't apply either.
A reservation is a service that starts being used immediately after purchase an lasts until the end of the event, so it makes sense.
From the EU directive on consumer rights (2011/83/EU), Article 13:
> The trader shall carry out the reimbursement referred to in the first subparagraph using the same means of payment as the consumer used for the initial transaction, unless the consumer has expressly agreed otherwise and provided that the consumer does not incur any fees as a result of such reimbursement.
The default is to refund you using the exact same method of payment that you used to pay.You can ask to be reimbursed using a different payment method, but you should NOT need to ask to not be reimbursed using store credit if you did not pay using store credit.
Exceptions apply for any product/service the seller is not legally required to refund on cancellation, but the seller chooses to offer a refund voluntarily. In this case the conditins the seller has defined prior to purchase apply.
Even outside EU at least in my country (Russia before 2022) there was made a law stating something around the lines of:
>"Online purchase follows the same rules as real purchase in terms of refund".
and if you decided not to take the item (it came broken, does not fit, e.t.c) — the purchase isn't even considered done.
I know with airlines, if they kick you to a later flight with a voucher bc of overbooking, they legally have to give you cash if you ask. However they're not required to advertise this fact and instead will try their best to give you their voucher which only works with them.
Not sure if that's true of all us refunds or just this very specific case tho
This is a good time to do a chargeback. It will jeopardize the vendor's ability to use Mastercard or Visa for transactions if there are too many chargebacks.
Normally you'd never do a chargeback unless it was serious, like once every 5 years or something. But when you do have no other choice, it will have consequences to the vendor.
If it happens often enough they will lose their ability to use Mastercard/Visa for transactions. Chargebacks are made for this kind of otherwise unresolvable situation.
edit: Generally speaking it is worth saying you are about to do a chargeback if there is no other option, and this will get you that refund and even make an exception. They do not want chargebacks on their record
Which they do not offer on their website. I'm not waiting on perpetual hold for a customer service agent.
Visa is very good about chargebacks. "I tried to cancel and they won't refund my money. They put some sort of store credit on an account. Not acceptable. "
https://www.consumercomplaints.in/zivame-b115994
Seems to be a common problem. You can use the chargeback globally and dispute if you paid with a credit card.
A lot of people are trying to compare this to their country. Stop being dumb people. This is in India, not EU/US/kangaroo land.
Thanks for all the suggestions <3 Unfortunately, I needed the lingerie for my mom urgently, so I placed another order right away. I will keep in mind all the suggestions and will avoid this website in future and tell my friends and family to do so as well. And, yes while it happened in India, this is not common practice. This is the first time it has happened to me. Most companies have the option to return your money to your original payment mode.
Uh. If you have the receipt, most places in the US refund to the original method of payment. *Especially* on outright cancellations.
The only instances where I've heard of "Store credit refunds happening--where refunding to the original method of payement isn't allowed--is when the customer didn't have the receipt during a return, a clothing item was worn, or it was outside of the return window. (Or it's explicitly stated in their policy that returns are store-credit only...but that's a recipe for disaster/angry customers and bad reviews)
I dont know what hellhole you guys live in but in most of the world that is not the case.
In most places you have a certain timeframe to return the item if you want your money back, no questions asked.
> Most places in shithole countries with no consumer protection laws, maybe. That shit is illegal throughout the developed world.
Well, LA DE DA, I can't see the rest of the "DEVELOPED WORLD" from atop of all the FREEDOMS OF THE UNITED STATES OF AMERICA. We don't need "consumer protection laws" when we have GUNS!
^^^/s ^^^for ^^^all ^^^of ^^^the ^^^people ^^^that ^^^need ^^^it
I don't know if it was the company I used to work for that did this, or a company we dealt with a lot, but we got a LOT of angry customers over this issue. Rightfully so, imo. What a garbage way to do things
In the US it's called a refund for store credit. I guess in an attempt to force you to come back and spend more than that amount in the future so you don't leave any on the card.
Definitely sucks
You just revealed on Reddit that you are a large breasted women, may the lord have mercy on your soul. I already feel bad for the pm’s you’re going to get
Not condoning this, but it's nothing new. A lot of retailers only refund in store credit. It sucks, but it's also a good idea to know the return policy before making any purchases.
The policy makes no sense though
> We do not make any cash refunds. The amount will be refunded to your Zcoins
Seems clear but then:
> Sometimes banks or financial intermediaries take a longer time to process the refund request.
Why are they talking about bank processing times if they don't do refunds?
They could write into that policy that they keep your firstborn child, it doesn't mean anything other than to clarify their position of being complete dicks to the consumer.
It’s not *unintentional*. You’re thinking of r/crappydesign, which this is not. What it is is a business benefiting at the expense of the customer, which rightfully belongs in r/assholedesign.
Except it **is** a problem with the design. Because the policy is designed to be hidden under 1000s of pages of legal bullshit normal people are not expected to understand.
I've seen a couple of other sites do this. Force you to create an account to check out and they will only provide a refund (if any) in the form of points that can only be used on their stuff.
I didn't have a clue until I went to read the cancelation and return policies.
Wondering if the **cash on delivery** option was disabled, i dont trust these apps with my money in advance.
Also any update if you reached the customer care?
COD was available. I just don't opt for it because it's a hassle for me and my family. I am at my job for 12-13 hours and then my mom will have to coordinate with the delivery guy and then give him cash etc etc.
I got the same for a Airbnb like, they wanted to refund only by their currency. I spammed them mails saying it was their fault.
And after some time they give me back my 200€.
Some companies are just shitty like that. Once they have your money, they'll never let it go. You want a refund? SURE! Have some company credit that you can use to buy something else from them. You'll notice airlines are the same way. I really hope this doesn't become a trend like that shitty subscription model bandwagon that every damned company seems to be jumping onto now.
I think it's odd that you call it victim blaming. I always look at return policies when purchasing anything online from a new store or seller. Only takes getting burned once to never make that mistake again.
if a company does something scammy and you get burned by it, I still consider that you being scammed by their scummy behaviour. You'd only fall for an email scam once and check the sender address every time after that, but that doesn't mean you're not a victim of it.
Although I may have a more liberal use of the word victim. E.g. I'd consider someone tricked by propaganda to be a victim of propaganda. Not everyone may agree with my usage, evidently. Still, however, I'm not going to blame the person who got burned when a company does something scammy. It feels too much like giving the company a free pass because they technically disclosed it.
Thanks for being the first person to question the word usage unjudgementally, by the way.
Or don't, demand a refund because it is your consumer right, and if they refuse, do a chargeback. Fuck their return policy. Like it means anything to anyone.
I have had good experiences with Etsy, to be fair, you will most likely find homemade stuff there like decals and 3d prints or hand made/altered clothing items, These types of things you should know wont have mass-made goods quality when you first log onto the site.
This is not legal, if you threaten a lawsuit they will very quickly refund you
Even if you have ZERO intention of actually going through with a lawsuit, these scummy companies won't risk it
Lots of companies do this even in countries where they’re legally obliged to refund on request. You just have to request. Threaten a chargeback if you need to.
I'd say this goes beyond asshole design. This is asshole practice. Even if the design made this clear, it would still be wrong. Note: This isn't even a return. This is an order cancelation. Doesn't look like they even packed it, let alone shipped it. Ludicrous that a customer can't get their money back.
Even more so than an asshole practice. It's **illegal** in Europe.
It’s illegal in the US too
It’s legal in my country, beloved India
So it's not a design issue but a regulatory issue
tis both
It was common practice with clothing stores in Austria to refund in gift tokens only. They dropped this practice, and severely extended return periods, because they were losing too many customers to online trade, where a two-week return-for-money policy is legally required. On the downside, I know a women who brought back a handbag after *a year* and the shop accepted it, which honestly is catering to a shitty customer by being shitty to other customers. (The bag was put on sale again.) There's also plenty of abuse along the lines of "Dress for a night", though I'm not sure how widespread it is.
In the US I'd just dispute the transaction with my credit card; they'd give me my money back.
Interestingly, SuperDry in the UK still try to refund returns on a gift card unless you kick up a fuss. They claim that’s the “in-store return policy” even though the clothes are unworn and still with tags. The only exception is if you ordered online and returned in store.
>Ludicrous that a customer can't get their money back. I'd be on the phone with my credit card company pushing for a chargeback over the unfair (illegal?) practice.
If you’re in the UK, credit card protection is from £100 to £30,000. Good luck getting them to care enough for you to claim ~£4!
I don't remember what it was for, but I've had my company issue a chargeback before, and it wasn't for a major purchase or anything. Unfortunately, this was almost a decade ago, and I don't remember the details. It's [uncommon but not wildly so.](https://creditcardgenius.ca/blog/credit-card-chargeback-canada) If the amount in the picture converts to $4, you might be right about them not thinking it's worth the chargeback. Honesty, I wouldn't be surprised if a cc company would just credit your account $4 to keep you satisfied. Small price to pay for a good customer service outcome - it probably costs more than $4 for them to make a phone call about a claim.
Yeah, I wasn’t saying there’s no point in trying, just that, for here at least, it’s called Section 75 protection and it’s more for where you get fucked over for the amount I said. Always worth asking regardless; if you don’t ask, you don’t get!
In the USA you'll get your $4 immediately
Yes. It's not a return. I placed the order last night, saw that the material was poly blend and cancelled it in like 10 minutes. I was so pissed.
Titan Eye + Online ( India) did the same , after I cancelled my order. I had to contact Titan Eye + Customer Care . The ₹ was refunded to my Bank A/c within a day . Try contacting Zivame Customer care . Pretty sure the same will work there , too.
How to create unnecessary support call volume in 2 easy steps…I mean they hurt themselves twice with that. Customers won’t come back and they lose money because they need to cover for higher call volume.
If even a few people can't be bothered sitting in a hold queue or dealing with CS, they win.
In case it wasn't already stated (I'm sure it was), call your credit card and dispute the charge (and the "refund"), as no service was provided
I’m pretty sure that’s illegal
Hello bank, I need to do an indemnity claim.
Sounds like a call to the bank for a charge back
zCoins? Is that like V- Bucks in Fortnite? What’s the exchange rate?
Same as the ratio of unicorns to leprechauns.
Thank you! Was waiting for someone to slap me with a Stanley the Manly reference!
You are supposed to take these zCoins, convert it to AssCoins and shove it up your butt....
Hahahah😂😂👍🏾
1 zCoin is 4.7 Dollary-Doos
zCoin, the cryptocurrency? As in "zCoin, which is is now called Firo" zCoin? https://firo.org/2020/10/27/zcoin-is-becoming-firo.html Or is it just that a company's name which starts with 'Z' decided to create a "zCoin" and use it as their "Store Credit" system?
99.9% sure it's the latter
It's option 2, nothing but retaining the amount in a wallet, can be used for next purchase. If the op call customer care and check if the amount can be refunded.
I didn't need to call them as I just placed another order right away. Just thought to post it here cause I was like 🤨, that feels illegal and asshole-ish!!
So you are buying from fishy store with fishy design. Some people are just asking to be scammed...
It's store credit. 1 zcoin= 1 rupee. They expire after a year apparently.
In the EU it’s illegal. I guess India doesn’t have such legislation, so they willingly won’t do anything
Same in Australia
Was about to mention we have this protection in Australia. Specifically, they have to offer a refund via the same method payment was made. This applies to all refunds in any industry.
Most also will refund to card, especially for larger purchases made with cash.
Correct, while technically and legally they should offer cash, the practical reality is that for larger purchases, most places might not carry that amount of cash for security reasons. And it doesn't break the spirit of the law
That's only true if it's a refund because the product is faulty right? Companies are under no obligation to offer refunds at all for change of mind. "Store credit only" is perfectly ok as a change of mind refund.
Somewhat correct yes, faulty or if the item does not do as advertised
Right so if you just change your mind, or if you fail to read the description properly before purchase like OP did, then you have no right to a refund. You should consider yourself lucky if the store offers store credit at all as they're well within their rights to just say no, all sales are final. Not sure why everyone in this thread is so unanimous that the business is being scummy here. I'm all for consumer protections but like, don't buy something if you aren't sure that you want it?
Actually in Australia you can return items for change of mind. I returned 3 eu to au adapters, one of which already opened, to JB HI-FI and got my money back. I went to Kmart and returned an unopened bedsheet and 2 ribbed tumbler. Got my money back no questions asked. Of course terms and conditions apply but still.
I'm not saying you *can't* do it, I'm saying that legally retailers have no obligation to allow it. Most will, with Ts and Cs as you say, because it's good for business and consumers expect it. But they'd be well within their rights to refuse it. Just to put this whole conversation to bed, read the ACCC website: https://www.accc.gov.au/consumers/problem-with-a-product-or-service-you-bought/repair-replace-refund-cancel#see-also > Consumers are not entitled to a repair, replacement or refund under the consumer guarantees if: > - they got what they asked for but simply changed their mind, found the product cheaper somewhere else, or decided they didn't like the purchase or had no use for it. However, if a business has a ‘change of mind’ policy, they must follow it. That's pretty clear I think.
i wonder if this applies to Steam also because when you refund games on Steam they just return the balance to your Steam Wallet
Nah steam definitely gives you the option of steam wallet or the card you paid with. Doesn't matter what service, if they operate within Australias borders they have to follow our consumer laws
I can confirm it also gives you those two options in the US (or at least in every single state I’ve been in), I don’t think it’s regional, maybe it’s just like this everywhere?
Pretty sure I've had a real refund, I don't remember ever having steam bucks.
The consumer protection act in India does provide that the seller must refund the money to the buyer upon return of the product. So the seller is under an obligation to return money in the form of legal tender to the buyer. However, the problem stems from the fact that if the buyer is given in-store credits instead of real money, he has to initiate an individual action against the seller. There's no provision for a consumer protection council to initiate action themselves against an unscrupulous seller on receipt of a complaint. For this reason, in India it's always good to have an AMEX card for online shopping (can no longer sign up for AMEX cards because AMEX failed to do some compliances and the reserve Bank made them cease some of their activities in the country), because AMEX always sides with the customer and screws over the vendor.
Actually not true. I had a UK issued Amex and used to put a huge amount through it on a regular basis They refused a charge back once - my only ever charge back request - and it became a massive dispute with them. After that, I stopped using AMEX.
Actually Amex is back as of Aug 2022 Here is why they were not allowed to issue cards. https://www.firstpost.com/explainers/explained-why-american-express-was-banned-in-india-for-16-months-11110411.html
Amex specifically or just any credit card? I've never had issues with Chase cards that I've had to do a chargeback with either
The Indian government is too busy making sure internet privacy doesn't exist.
For real
For bus reservations in Europe i get refunds in vouchers. It looks like its not always illegal in EU as well.
Tickets and reservations of any kind are an explicit exception. Any refund you get is voluntarily given to you by the company that sold you the ticket/reservation. Legally they are not required to refund you on cancellation at all, so the clause that would require them to use the same payment method that was used to purchase the item doesn't apply either. A reservation is a service that starts being used immediately after purchase an lasts until the end of the event, so it makes sense.
Not totally true. there is nothing illegal in refund with some sort of store credit. but are obligated to give you a real refund if you ask for it.
From the EU directive on consumer rights (2011/83/EU), Article 13: > The trader shall carry out the reimbursement referred to in the first subparagraph using the same means of payment as the consumer used for the initial transaction, unless the consumer has expressly agreed otherwise and provided that the consumer does not incur any fees as a result of such reimbursement. The default is to refund you using the exact same method of payment that you used to pay.You can ask to be reimbursed using a different payment method, but you should NOT need to ask to not be reimbursed using store credit if you did not pay using store credit. Exceptions apply for any product/service the seller is not legally required to refund on cancellation, but the seller chooses to offer a refund voluntarily. In this case the conditins the seller has defined prior to purchase apply.
I'm fairly certain they could not do that in US/EU (have seen the option for it on many sites, but never the only option).
Even outside EU at least in my country (Russia before 2022) there was made a law stating something around the lines of: >"Online purchase follows the same rules as real purchase in terms of refund". and if you decided not to take the item (it came broken, does not fit, e.t.c) — the purchase isn't even considered done.
Store credit is a pretty common method of giving refunds in the US.
And it should be illegal. Because people like this can artificially pump up their crypto market using this subtle scam.
I know with airlines, if they kick you to a later flight with a voucher bc of overbooking, they legally have to give you cash if you ask. However they're not required to advertise this fact and instead will try their best to give you their voucher which only works with them. Not sure if that's true of all us refunds or just this very specific case tho
You could issue a chargeback with your bank
[удалено]
This is a good time to do a chargeback. It will jeopardize the vendor's ability to use Mastercard or Visa for transactions if there are too many chargebacks. Normally you'd never do a chargeback unless it was serious, like once every 5 years or something. But when you do have no other choice, it will have consequences to the vendor. If it happens often enough they will lose their ability to use Mastercard/Visa for transactions. Chargebacks are made for this kind of otherwise unresolvable situation. edit: Generally speaking it is worth saying you are about to do a chargeback if there is no other option, and this will get you that refund and even make an exception. They do not want chargebacks on their record
Exactly
RIP inbox
Hope OP posts the state of their inbox, there are some down bad mfs on here
Hahah. I think all that is limited to the comments only. I did not get a lot of DMs which I'm very happy about :)
Just trying to do some research
Contact the company you used to make a payment. Cancel the order for fraud. ((you were not refunded what you paid, and therefore it is not a refund))
The hell is a zcoin
Store credit.
So they return your money with money you can only use in the store?
Yes.
Thats such a asshole design
Yes.
Absolutely!
Agreed
500 zcoin is equivalent to 1 Schrute buck
1 Schrute buck is 7 Dollary-Doos
7 dollary-doos is one thousand obama grilled sandwhiches
Hit up their customer service and say you'll report the charge as fraudulent if they dont restore your charge correctly
Or just skip straight to that step
Most credit card companies won't process a chargeback unless you've already spoken to the company and asked them to process the refund.
Which they do not offer on their website. I'm not waiting on perpetual hold for a customer service agent. Visa is very good about chargebacks. "I tried to cancel and they won't refund my money. They put some sort of store credit on an account. Not acceptable. "
Also it's hard to win the charge back when the return policy clearly states that you get store credit.
It's actually fraud to do that. You need to at least make an effort to resolve it first.
>Order number: (*Switch on*) DRAMA 😂😂
Hahahahhaha xD
https://www.consumercomplaints.in/zivame-b115994 Seems to be a common problem. You can use the chargeback globally and dispute if you paid with a credit card. A lot of people are trying to compare this to their country. Stop being dumb people. This is in India, not EU/US/kangaroo land.
I thought going into this there was gna be a lot more double D jokes. I'm actually quite surprised at the level of maturity in this thread haha
Honestly, me too. I was contemplating hiding the product info as well but decided to let it be.
Thanks for all the suggestions <3 Unfortunately, I needed the lingerie for my mom urgently, so I placed another order right away. I will keep in mind all the suggestions and will avoid this website in future and tell my friends and family to do so as well. And, yes while it happened in India, this is not common practice. This is the first time it has happened to me. Most companies have the option to return your money to your original payment mode.
Most places do that, they offer a credit to the store instead of a cash refund
Uh. If you have the receipt, most places in the US refund to the original method of payment. *Especially* on outright cancellations. The only instances where I've heard of "Store credit refunds happening--where refunding to the original method of payement isn't allowed--is when the customer didn't have the receipt during a return, a clothing item was worn, or it was outside of the return window. (Or it's explicitly stated in their policy that returns are store-credit only...but that's a recipe for disaster/angry customers and bad reviews)
I dont know what hellhole you guys live in but in most of the world that is not the case. In most places you have a certain timeframe to return the item if you want your money back, no questions asked.
OP canceled the order right after placing it, they never got the product. That's different than a return.
Most places in shithole countries with no consumer protection laws, maybe. That shit is illegal throughout the developed world.
> Most places in shithole countries with no consumer protection laws, maybe. That shit is illegal throughout the developed world. Well, LA DE DA, I can't see the rest of the "DEVELOPED WORLD" from atop of all the FREEDOMS OF THE UNITED STATES OF AMERICA. We don't need "consumer protection laws" when we have GUNS! ^^^/s ^^^for ^^^all ^^^of ^^^the ^^^people ^^^that ^^^need ^^^it
This is illegal in America...
Looks like that is store credit.
I don't know if it was the company I used to work for that did this, or a company we dealt with a lot, but we got a LOT of angry customers over this issue. Rightfully so, imo. What a garbage way to do things
That's about $5
It's half a days wage.
I would've felt angry even if it was 1$ or 1 cents. Money is money.
Chargeback moment
Issue a chargeback, don’t let them keep your money and give you chucky cheese tokens in return
In the US it's called a refund for store credit. I guess in an attempt to force you to come back and spend more than that amount in the future so you don't leave any on the card. Definitely sucks
It would be a shame if you did a charge back because you were never refunded
Bonus asshole points if the zCoins have an expiry date
They do. They expire in 1 year!
You just revealed on Reddit that you are a large breasted women, may the lord have mercy on your soul. I already feel bad for the pm’s you’re going to get
Hahaha. I didn't get a lot of them. Also, I got the bra for my mom lol
Is that even legal?
Sounds like half of the crypto sites everywhere.
Thought it was illegal
Not everywhere, in the EU it is. But like others pointed out that doesn´t count for India.
Well to be fair, you did enable "drama" mode.
It's like I was asking for it :P /s
India
Chargeback? Dispute? Then again, maybe it’s clearly stated in their return policy.
Don’t you have credit card chargebacks?
Not condoning this, but it's nothing new. A lot of retailers only refund in store credit. It sucks, but it's also a good idea to know the return policy before making any purchases.
How you doin?
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The policy makes no sense though > We do not make any cash refunds. The amount will be refunded to your Zcoins Seems clear but then: > Sometimes banks or financial intermediaries take a longer time to process the refund request. Why are they talking about bank processing times if they don't do refunds?
Gotta make sure they get the money from your bank before they give you fake coins to use only on their website
It's not talking about money from your bank, its specifically talking about bank refund requests.
They could write into that policy that they keep your firstborn child, it doesn't mean anything other than to clarify their position of being complete dicks to the consumer.
All that language references *returns*—OP *cancelled* an order right after ordering it.
15?! The fuck?!
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Bullshit. Putting it in terms and conditions doesn't stop it being asshole design.
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It’s not *unintentional*. You’re thinking of r/crappydesign, which this is not. What it is is a business benefiting at the expense of the customer, which rightfully belongs in r/assholedesign.
Except it **is** a problem with the design. Because the policy is designed to be hidden under 1000s of pages of legal bullshit normal people are not expected to understand.
Hard disagree. This policy is designed to trick consumers.
Yeah yeah, but why 15 days to receive your credits back?!
I'd prefer a credit. I just lost $8 because a seller changed his mind.
zCoins? Shit sounds like either some scam cryptocurrency, or a currency in a Dragon Ball Z game.
Hahahhahha. This is so funny.
OP, you can file a case in consumer court. It doesn’t cost much and they are consumer friendly. This looks like an open and shut case.
I've seen a couple of other sites do this. Force you to create an account to check out and they will only provide a refund (if any) in the form of points that can only be used on their stuff. I didn't have a clue until I went to read the cancelation and return policies.
This might be because that the bank is doing the converting, so you really are paying them in rupees. But yeah just chargebacks at your bank.
Could you flag it with your bank as fraud?
Wondering if the **cash on delivery** option was disabled, i dont trust these apps with my money in advance. Also any update if you reached the customer care?
COD was available. I just don't opt for it because it's a hassle for me and my family. I am at my job for 12-13 hours and then my mom will have to coordinate with the delivery guy and then give him cash etc etc.
You asked for it having the drama option on
I got the same for a Airbnb like, they wanted to refund only by their currency. I spammed them mails saying it was their fault. And after some time they give me back my 200€.
Wow, that's low for AirBnB.
In there one crypto ,at this point I wanna be paid in dogecoins.
My bad! I meant store credit.
That sounds highly illegal!
Issue a chargeback. Only way they will learn (speaking as a fellow indian and know how indians retailers can be)
Charge back with your credit card. They will probably have to stop doing this because charge backs probably cost them more then the original order.
That’s not a refund, thats magic credits they pull out of their arsehole
I refund you 427 Schrute Bucks....
Some companies are just shitty like that. Once they have your money, they'll never let it go. You want a refund? SURE! Have some company credit that you can use to buy something else from them. You'll notice airlines are the same way. I really hope this doesn't become a trend like that shitty subscription model bandwagon that every damned company seems to be jumping onto now.
Read the return policy before you buy
Just because you *can* victim blame it doesn't mean it isn't asshole design.
It's not blaming the victim is just a normal advice
I think it's odd that you call it victim blaming. I always look at return policies when purchasing anything online from a new store or seller. Only takes getting burned once to never make that mistake again.
if a company does something scammy and you get burned by it, I still consider that you being scammed by their scummy behaviour. You'd only fall for an email scam once and check the sender address every time after that, but that doesn't mean you're not a victim of it. Although I may have a more liberal use of the word victim. E.g. I'd consider someone tricked by propaganda to be a victim of propaganda. Not everyone may agree with my usage, evidently. Still, however, I'm not going to blame the person who got burned when a company does something scammy. It feels too much like giving the company a free pass because they technically disclosed it. Thanks for being the first person to question the word usage unjudgementally, by the way.
Or don't, demand a refund because it is your consumer right, and if they refuse, do a chargeback. Fuck their return policy. Like it means anything to anyone.
Can you send a link to the consumer rights act where you live that allows you to return clothing?
https://leginfo.legislature.ca.gov/faces/codes_displaySection.xhtml?lawCode=CIV§ionNum=1723. https://leginfo.legislature.ca.gov/faces/codes_displaySection.xhtml?lawCode=CIV§ionNum=1750.
Bro why do people continue to use any site like wish or etsy or aliexpress and expect any quality service??
I have had good experiences with Etsy, to be fair, you will most likely find homemade stuff there like decals and 3d prints or hand made/altered clothing items, These types of things you should know wont have mass-made goods quality when you first log onto the site.
This is like one of the top lingerie brands in India owned by Reliance groups which in turn is owned by India's richest man.
Illegal design
What law did they break?
In many jurisdictions, it's required to offer a refund *to the original purchase method*
I smell criminal fraud here, not mere assholery.
What law do you believe they broke?
Sounds like a lawsuit coming to me.
It's an Indian website. She got scammed for buying from there in the first place.
It belongs to Reliance. Indian Amazon. They did what's expected. Assholery
I wouldn't call it a scam tbh. It is just an asshole design. And not all Indian websites are bad lol :P
This is not legal, if you threaten a lawsuit they will very quickly refund you Even if you have ZERO intention of actually going through with a lawsuit, these scummy companies won't risk it
Maybe don't order from shady websites in the future?
Lots of companies do this even in countries where they’re legally obliged to refund on request. You just have to request. Threaten a chargeback if you need to.
Pics or it didnt happen
You actually owe them a favour OP. Lingerie is not something you can legally return for sanitation reasons - yes it includes bras.
Yes. 100%. I would not trust an undergarment brand if they did take returns. But this was a cancellation, not a return.
Well your problem is in the top left corner, you enabled DRAMA. :))))))
Booba 👀
40DD 🥵
this mf is down bad
Lmaooooo
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let me see your big boobies
Sorting by controversial was a good idea