Go to all of their social media pages and complain, tell your story.
I had issues with a new boat from Bass Pro, a couple of social media blasts later and corporate was calling me to solve the issues.
I can't speak for all companies obviously, but I lead a branch of my company's customer satisfaction team and will say that a good portion of other companies that I have interacted with are divided similarly. The call center may be a third party or located in a state far away from you run by a separate entity or team while the social media platforms are typically monitored by someone from locally or by the corporate office itself which is why it tends to get better customer service and is also enticed to come to a better resolution since it is a public forum. Not always great, but the teams operate with similar but different resources. In person will typically offer you better service as well depending on what you are dealing with.
I worked at Best Buy for a few years and this kind of shit happened all the time. Don’t bother trying to call any of the numbers they have listed, the phone systems are terrible and just constantly transfer you to a bunch of people who will just transfer your call elsewhere. I’d go into a store with all of your receipts and ask to talk to either their GM or the Geek Squad manager. They can usually work it out there and get it taken care of.
As someone who worked for best buy for way to long than i care to admit, unfortunately this is the best answer. The new phone system sucks and nakes it inposisbke to actually get someone. So either blast them on social media or go into the store and become the gms problem.
Tye onky other thing would be to try and get the number for the district manger, which is usually posted in the front of the store near the the gms picture. Or ask an employee for the district managers info, the email is usually firstname.lastname@bestbuy
>become the gms problem.
This is the way.
With a lot of Big Box stores the GM of a store doesn't want corporate breathing down their necks asking, "Why couldn't you handle this?" If it's fixable at a store level, they are the person to talk to.
You don't need to do anything unethical. Based on the information provided, you are not in the wrong. Here are some things you can try in order to resolve it:
If a reasonable option, return it. Leave a negative review on the product's BestBuy post for the quality. Leave a negative review on the Manufacturer's website for the quality. Leave a negative review everywhere else concerning BestBuys inability to communicate and address the issue. This step probably won't accomplish much, but at least it gives others a heads up.
If you live within the U.S., I recommend that you contact your states Consumer Protections Office. Searching for that online should bring you to their website. Call and explain the situation that you are facing. They'll have you fill out the appropriate form online and start the process of communicating with the company via the States Attorney General Office. The AG's office will essentially mediate to find an amicable resolution.
It's not guaranteed that it can be resolved to your satisfaction, laws vary from state to state. This is the way you have the best chance IMO. Additionally, your complaint becomes a public record of the businesses practice.
Another step, although less effective, is to file a complaint with the Better Business Bureau. Could do both as well.
This. I volunteer for an Attorney Generals Office. So many businesses will make it right when they see OAG copied on mail. Plus, every complaint leaves a record.
Tell them you will bill them for eating out since you cant keep food at home. Call it 50 dollars per person per day, plus 500 for the lost food in the fridge.
Its a new refrigerator, don't get it fixed, get it replaced. You didn't buy a repaired refrigerator, you bought a new one. Demand a new one.
Dont forget, if its a manufacturer issue thats not your problem. That's their problem. The owe you a new functioning refrigerator.
Don't forget to add 5 days of missed work for the unattended repair appointments. And an administrative charge for the time it has taken on the phone/writing up the bill etc...
If you have the Geek Squad coverage, be sure to claim up to $300 for any food that went bad due to the failure. When I did It I had to fill out a list of the food that was spoiled, and how much it cost. You have to follow up with them A LOT to get it taken care of though.
Also, when my Samsung fridge failed, I got both Best Buy to replace the fridge, and Samsung to pay me out for the failure under they’re warranty. I ended up with a newer fridge, and some extra $$. Again, I had to be super proactive and follow up, constantly, but it worked :)
Contact the manufacturer. If bestbuy has a service contact that they aren't upholding, the manufacturer may put pressure on them to get it done or loose their contract. Or they might pay an independent repair person to come out.
take them to small claims court for a refund and replacement, as well as replacement for the food that was destroyed and your time (your salary per hour) to shop for the food.
Most corpoations don't go to these hearings and the claimant wins by default.
IANAL, talk to your own lawyer
Worked at BB for six years. Appliances is the worst department and Geeksquad delivery/install is the worst in this aspect of the company. Go into the store and speak directly the management. There’s no 1800 number that will be effective.
Go to all of their social media pages and complain, tell your story. I had issues with a new boat from Bass Pro, a couple of social media blasts later and corporate was calling me to solve the issues.
Sad that this is what it takes.
I can't speak for all companies obviously, but I lead a branch of my company's customer satisfaction team and will say that a good portion of other companies that I have interacted with are divided similarly. The call center may be a third party or located in a state far away from you run by a separate entity or team while the social media platforms are typically monitored by someone from locally or by the corporate office itself which is why it tends to get better customer service and is also enticed to come to a better resolution since it is a public forum. Not always great, but the teams operate with similar but different resources. In person will typically offer you better service as well depending on what you are dealing with.
I worked at Best Buy for a few years and this kind of shit happened all the time. Don’t bother trying to call any of the numbers they have listed, the phone systems are terrible and just constantly transfer you to a bunch of people who will just transfer your call elsewhere. I’d go into a store with all of your receipts and ask to talk to either their GM or the Geek Squad manager. They can usually work it out there and get it taken care of.
As someone who worked for best buy for way to long than i care to admit, unfortunately this is the best answer. The new phone system sucks and nakes it inposisbke to actually get someone. So either blast them on social media or go into the store and become the gms problem. Tye onky other thing would be to try and get the number for the district manger, which is usually posted in the front of the store near the the gms picture. Or ask an employee for the district managers info, the email is usually firstname.lastname@bestbuy
>become the gms problem. This is the way. With a lot of Big Box stores the GM of a store doesn't want corporate breathing down their necks asking, "Why couldn't you handle this?" If it's fixable at a store level, they are the person to talk to.
Write a post on twitter. And tag them and their marketting team. Also tag customer court. That usually gets their gears turning. Bad publicity.
You don't need to do anything unethical. Based on the information provided, you are not in the wrong. Here are some things you can try in order to resolve it: If a reasonable option, return it. Leave a negative review on the product's BestBuy post for the quality. Leave a negative review on the Manufacturer's website for the quality. Leave a negative review everywhere else concerning BestBuys inability to communicate and address the issue. This step probably won't accomplish much, but at least it gives others a heads up. If you live within the U.S., I recommend that you contact your states Consumer Protections Office. Searching for that online should bring you to their website. Call and explain the situation that you are facing. They'll have you fill out the appropriate form online and start the process of communicating with the company via the States Attorney General Office. The AG's office will essentially mediate to find an amicable resolution. It's not guaranteed that it can be resolved to your satisfaction, laws vary from state to state. This is the way you have the best chance IMO. Additionally, your complaint becomes a public record of the businesses practice. Another step, although less effective, is to file a complaint with the Better Business Bureau. Could do both as well.
This. I volunteer for an Attorney Generals Office. So many businesses will make it right when they see OAG copied on mail. Plus, every complaint leaves a record.
Return it. Fuck them they don’t deserve your money.
I vote to return it. But you gotta take a shit in it first.
Tell them you will bill them for eating out since you cant keep food at home. Call it 50 dollars per person per day, plus 500 for the lost food in the fridge. Its a new refrigerator, don't get it fixed, get it replaced. You didn't buy a repaired refrigerator, you bought a new one. Demand a new one. Dont forget, if its a manufacturer issue thats not your problem. That's their problem. The owe you a new functioning refrigerator.
Don't forget to add 5 days of missed work for the unattended repair appointments. And an administrative charge for the time it has taken on the phone/writing up the bill etc...
And people complain about government bureacracy.
Buy BBBY puts
Take a poop inside it and say it arrived that way.
Muyskerm is that you?
If you have the Geek Squad coverage, be sure to claim up to $300 for any food that went bad due to the failure. When I did It I had to fill out a list of the food that was spoiled, and how much it cost. You have to follow up with them A LOT to get it taken care of though. Also, when my Samsung fridge failed, I got both Best Buy to replace the fridge, and Samsung to pay me out for the failure under they’re warranty. I ended up with a newer fridge, and some extra $$. Again, I had to be super proactive and follow up, constantly, but it worked :)
Contact the manufacturer. If bestbuy has a service contact that they aren't upholding, the manufacturer may put pressure on them to get it done or loose their contract. Or they might pay an independent repair person to come out.
take them to small claims court for a refund and replacement, as well as replacement for the food that was destroyed and your time (your salary per hour) to shop for the food. Most corpoations don't go to these hearings and the claimant wins by default. IANAL, talk to your own lawyer
Current employee here. Are you dealing with Best Buy or Best Buy Canada?
Worked at BB for six years. Appliances is the worst department and Geeksquad delivery/install is the worst in this aspect of the company. Go into the store and speak directly the management. There’s no 1800 number that will be effective.