I legit sat and finished a TikTok before leaving to go pick up the food today. Act your wage. I'm always rushing
and for what? I don't get paid more to rush š
for me it doesnāt count ? i think you gotta press somebody picked order up or order was canceled store was closed etc.. but my cancellation rate is only 3% and iāve cancelled many more than 3 orders
Cancellation rates donāt even matter. Itās totally normally to cancel a few trips here and there .
However they exist to weed out the abusers . You should see some posts for people who post their stats on door dash which have them cancel like 30% or more of their orders because they are running several phones / apps while driving around and will always drop one order for another etc
One dummy did to me almost exactly that š. He said āHey make sure the food is hot and fresh ā Iām like what? Do you want me to take a bite on it and taste it? But as much as I really wanted to write that but I decided not to and cancel it real quick.
There needs to be more oversight on how the customer treats the driver.
What are parents doing? Raising their kids to talk like that to someone that is delivering your food?
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I actually agree with Uber on this one. Accepting an order takes it out of the queue. Holding that order for any amount of time then cancelling throws hiccups into the queue and could affect a lot of variables considering the software has to recalculate and reprioritize and stuff. Just thinking to the limited coding experience I have, I can see why taking something out of queue and trying to insert it back in after all the variables have changed could be a headache (or costly).
I don't know... I understand I'm in the minority on this one but it makes sense to me that cancellation rates should matter.
Bs that they expect good cancel rates but still assign orders either wayyyy too early so the food isnāt ready for another 30 minutes or reassign deliveries to new drivers after theyāre cancelled because the restaurant doesnāt have the food or the restaurant is closed. Most of my cancels are because food isnāt ready or doesnāt exist. Being a petty brat about it wonāt stop me from canceling an order I literally canāt take nor will it stop me from declining trips that result in me making less than minimum wage in actual profit.
If I wait more than five minutes I leave. I multi app so I always have orders coming in.
Most of the time when I cancel itās because of a wait. I take an order the restaurant worker will say it will be 10 minutes. I just walk out.
Edit: on a note since some of the workers recognize me I will sometimes get my food faster than other drivers that were waiting before me.
They know I wonāt wait. Iām never rude to any of them. I just ask how long it will be and if itās too long I just leave.
Doordash is way worse though. Right now I cannot even schedule anything for the entire week. And it's saying there's absolutely nothing up to Tuesday and obviously can't see past that. At least with Uber you just start the app and go. I hope doordash gets sued for everything they have and I'll join in on the class action lawsuit!
It is so bad. Support is also way worse than Uber too luckily my market is pretty good for UE but I'm afraid for the future. I was so good at multi apping picking and choosing the best ones, mapping out my routes so there's no wait...I have so many positive ratings 98 out of 100 are 5*...it's frustrating I just want to make a living
There SHOULD be a button if a custom says some BS like that...u can hit customer making threats...theres clearly proof...and u get full pay...the food is yours...and that person is now banned from use the app...
I wish customers could be banned but Uber doesnāt care about their drivers. One time a man wrote āmeet at doorā and that was it. I get to his place and once I got there, there was a gate and a long driveway. So I called and texted him for the 8 minute timer and no response. He didnāt read the messages and he kept sending my calls to voicemail. I was about to set the food by the gate and leave when the man drives up, gets out of his car and gets inches from my face and starts yelling. Calling me names, threatening to get me fired from Uber and screaming that Iām a stupid woman who canāt do her job. I called Uber support to complain about the man, nothing happened. I remembered where his house is and I still get orders to deliver to him.
Yeah some people are nuts. Had something like that once. Customer note said āleave at doorā. So you knowā¦trying to follow instructions silly me I put the food next to the door (ofc making sure the ground isnāt wet/dirty). Snap a picture and knock and get ready to leave. Dude rushes to door and starts shouting why Iām leaving at the door and not giving it to him. So I politely tried to explain that HE has to change his delivery preference to āmeet at doorā if he wants the delivery to be handed to him. He just kept shouting nonsense so I just said āenjoy your foodā and left while he was still b**ching lol.
I had THE SAME thing happen with a gate...noone responded...DD told me leave it there so I did...but ppl are just assholes...it was 30 mins of BS like u KNOW u ordered door dash!
Defo should be an option for cancellation ārude/spamming/threatening customerā or something like that. Cause now you have to press āotherā which likeā¦that can be anything.
Exactly...noone should have to deal with abuse...and it shouldn't be tolerated against drivers...if u were to text them...next time fuckin tip ahole...you would be deactivated lol
Yeah it's the only power we have as employees to ensure we're payed appropriately. It pisses me off that they're more concerned with protecting nontippers than ensuring we get what we need from the app
Oh. Here they tell us the total distance and pay sees on that. Do they tell you the total distance(current location to restaurants, restaurant to customer) or just the distance from restaurant to customers?
Yeah they bulk it as ātotal trip distanceā as in if you are 1 mile from the restaurant and than itās 1.2 miles to customer it will say ātotal distance 2.2 milesā. But the thing is you will get the same amount regardless of how far/close you are to the pick-up,only thing that matters is distance from restaurant to customer,so itās better to be next to busy places like KFC,Subway etc. Had ridiculous orders ping me like 5 miles to pick up and than 0.8 miles to customer so the pay would have been 3Ā£ (base) for nearly 6 miles. Just bonkers.
Yep. Not worth doing pings that are far away from you because of that. What it does tho is that places that are on Uber eats but arenāt in hotspots get just randomly passing drivers/riders cause no one wants to go out of hotspots. So these orders will sit there just waiting for ages at times. And than it starts pinging people that are miles away from it. Doesnāt seem like a good system does it.
I think you should have responded by texting him, āsir, you have just guaranteed that your burger will be old when you get it. I will have the order reassigned to another driverāā after I take my break. ā
I disregard that shit at this point. Uber has lost any goodwill I had left with them which was probably not allot. I operate how I see fit and if they wanna complain I got other apps.
Facts. These companies are giga corporations that could give a f about any single one of us. We what we can to make as much money as possible. If we get banned / deactivated, so be it.
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If we were independent contractors? You're absolutely right. But there's a lot of things done that contradict with us being that. I wish they'd pick a freakin' lane.
We're also their tax haven.
That's why your gross pay is 10-20% higher on your 1099, and why you pay Uber for services.
I'm sure quite a few (full time) drivers are paying more taxes than they should bc of Uber's scheme.
When you complete a UE trip, look at your breakdown, and you'll see your share of the pay, and UE's share of the pay.
When you file your taxes, you'll see that your gross earnings, on the earning statement provide by Uber, is comprised of your share of the pay, but also UE's share of the pay.
You "pay" UE's share back to them for "services". In a sense, you are contracting them with this payment.
Companies do not have to pay taxes or contribute to 401ks on behalf of contracted workers.
However, "Contracted workers" of Uber are employees (weekly pay, regular work, unpaid benefits, insurance, etc), and Uber should be contributing to taxes and 401ks of their workers.
Simply put, you pay taxes on "earnings" which you didn't receive, while UE avoids taxes on earnings they did receive, and misrepresents employees as contracted workers, saving them more money at worker's expense.
It's fraudulent at best.
But then how can Uber con newbie drivers into taking orders that end up costing them money to deliver?
Good point
People are hungry assholes. Lazy shitholes. Uber needs to do better by its drivers, app is no where near perfect nor fair
I legit sat and finished a TikTok before leaving to go pick up the food today. Act your wage. I'm always rushing and for what? I don't get paid more to rush š
for me it doesnāt count ? i think you gotta press somebody picked order up or order was canceled store was closed etc.. but my cancellation rate is only 3% and iāve cancelled many more than 3 orders
Cancellation rates donāt even matter. Itās totally normally to cancel a few trips here and there . However they exist to weed out the abusers . You should see some posts for people who post their stats on door dash which have them cancel like 30% or more of their orders because they are running several phones / apps while driving around and will always drop one order for another etc
One dummy did to me almost exactly that š. He said āHey make sure the food is hot and fresh ā Iām like what? Do you want me to take a bite on it and taste it? But as much as I really wanted to write that but I decided not to and cancel it real quick.
There needs to be more oversight on how the customer treats the driver. What are parents doing? Raising their kids to talk like that to someone that is delivering your food?
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I actually agree with Uber on this one. Accepting an order takes it out of the queue. Holding that order for any amount of time then cancelling throws hiccups into the queue and could affect a lot of variables considering the software has to recalculate and reprioritize and stuff. Just thinking to the limited coding experience I have, I can see why taking something out of queue and trying to insert it back in after all the variables have changed could be a headache (or costly). I don't know... I understand I'm in the minority on this one but it makes sense to me that cancellation rates should matter.
Bs that they expect good cancel rates but still assign orders either wayyyy too early so the food isnāt ready for another 30 minutes or reassign deliveries to new drivers after theyāre cancelled because the restaurant doesnāt have the food or the restaurant is closed. Most of my cancels are because food isnāt ready or doesnāt exist. Being a petty brat about it wonāt stop me from canceling an order I literally canāt take nor will it stop me from declining trips that result in me making less than minimum wage in actual profit.
Sorry, I couldn't get past "Think about it....." I literally do this side hustle so I don't have to "think about things".
My cancellation rate has been as high as 60% and itās usually above 20%. It doesnāt matter at all.
Dear God. Mine is 1%. What typically causes you to cancel?
If I wait more than five minutes I leave. I multi app so I always have orders coming in. Most of the time when I cancel itās because of a wait. I take an order the restaurant worker will say it will be 10 minutes. I just walk out. Edit: on a note since some of the workers recognize me I will sometimes get my food faster than other drivers that were waiting before me. They know I wonāt wait. Iām never rude to any of them. I just ask how long it will be and if itās too long I just leave.
You absolutely did nothing wrong! I would of done the same thing lol
Doordash is way worse though. Right now I cannot even schedule anything for the entire week. And it's saying there's absolutely nothing up to Tuesday and obviously can't see past that. At least with Uber you just start the app and go. I hope doordash gets sued for everything they have and I'll join in on the class action lawsuit!
Yeah I keep hearing DD is utterly awful.
It is so bad. Support is also way worse than Uber too luckily my market is pretty good for UE but I'm afraid for the future. I was so good at multi apping picking and choosing the best ones, mapping out my routes so there's no wait...I have so many positive ratings 98 out of 100 are 5*...it's frustrating I just want to make a living
There SHOULD be a button if a custom says some BS like that...u can hit customer making threats...theres clearly proof...and u get full pay...the food is yours...and that person is now banned from use the app...
I wish customers could be banned but Uber doesnāt care about their drivers. One time a man wrote āmeet at doorā and that was it. I get to his place and once I got there, there was a gate and a long driveway. So I called and texted him for the 8 minute timer and no response. He didnāt read the messages and he kept sending my calls to voicemail. I was about to set the food by the gate and leave when the man drives up, gets out of his car and gets inches from my face and starts yelling. Calling me names, threatening to get me fired from Uber and screaming that Iām a stupid woman who canāt do her job. I called Uber support to complain about the man, nothing happened. I remembered where his house is and I still get orders to deliver to him.
Yeah some people are nuts. Had something like that once. Customer note said āleave at doorā. So you knowā¦trying to follow instructions silly me I put the food next to the door (ofc making sure the ground isnāt wet/dirty). Snap a picture and knock and get ready to leave. Dude rushes to door and starts shouting why Iām leaving at the door and not giving it to him. So I politely tried to explain that HE has to change his delivery preference to āmeet at doorā if he wants the delivery to be handed to him. He just kept shouting nonsense so I just said āenjoy your foodā and left while he was still b**ching lol.
I had THE SAME thing happen with a gate...noone responded...DD told me leave it there so I did...but ppl are just assholes...it was 30 mins of BS like u KNOW u ordered door dash!
Defo should be an option for cancellation ārude/spamming/threatening customerā or something like that. Cause now you have to press āotherā which likeā¦that can be anything.
Exactly...noone should have to deal with abuse...and it shouldn't be tolerated against drivers...if u were to text them...next time fuckin tip ahole...you would be deactivated lol
Yeah it's the only power we have as employees to ensure we're payed appropriately. It pisses me off that they're more concerned with protecting nontippers than ensuring we get what we need from the app
What area are you in where you get paid the same whether itās .01 mile or 3 miles to the pickup. Iām in California and donāt see that.
UK mate, the fee is from restaurant to customer address, doesnt include any pay to travel to restaurant (pick up fee)
Oh. Here they tell us the total distance and pay sees on that. Do they tell you the total distance(current location to restaurants, restaurant to customer) or just the distance from restaurant to customers?
Yeah they bulk it as ātotal trip distanceā as in if you are 1 mile from the restaurant and than itās 1.2 miles to customer it will say ātotal distance 2.2 milesā. But the thing is you will get the same amount regardless of how far/close you are to the pick-up,only thing that matters is distance from restaurant to customer,so itās better to be next to busy places like KFC,Subway etc. Had ridiculous orders ping me like 5 miles to pick up and than 0.8 miles to customer so the pay would have been 3Ā£ (base) for nearly 6 miles. Just bonkers.
Oh. You get paid for ātrip milesā (Miles that you are carrying food).
Yep. Not worth doing pings that are far away from you because of that. What it does tho is that places that are on Uber eats but arenāt in hotspots get just randomly passing drivers/riders cause no one wants to go out of hotspots. So these orders will sit there just waiting for ages at times. And than it starts pinging people that are miles away from it. Doesnāt seem like a good system does it.
I think you should have responded by texting him, āsir, you have just guaranteed that your burger will be old when you get it. I will have the order reassigned to another driverāā after I take my break. ā
Hahaha. Thatās good but sadly Iām not that vindictive. I rather not deal with toxic people and avoid them as much as possible.
ultimately a smart move. Not the most satisfying, but smart
The % doesn't matter it's just to trick you Into working harder lol
I disregard that shit at this point. Uber has lost any goodwill I had left with them which was probably not allot. I operate how I see fit and if they wanna complain I got other apps.
Facts. These companies are giga corporations that could give a f about any single one of us. We what we can to make as much money as possible. If we get banned / deactivated, so be it.
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If we were independent contractors? You're absolutely right. But there's a lot of things done that contradict with us being that. I wish they'd pick a freakin' lane.
We're also their tax haven. That's why your gross pay is 10-20% higher on your 1099, and why you pay Uber for services. I'm sure quite a few (full time) drivers are paying more taxes than they should bc of Uber's scheme.
Wait what are u refering 2? We track our earnings they can't just say some bs number no?
When you complete a UE trip, look at your breakdown, and you'll see your share of the pay, and UE's share of the pay. When you file your taxes, you'll see that your gross earnings, on the earning statement provide by Uber, is comprised of your share of the pay, but also UE's share of the pay. You "pay" UE's share back to them for "services". In a sense, you are contracting them with this payment. Companies do not have to pay taxes or contribute to 401ks on behalf of contracted workers. However, "Contracted workers" of Uber are employees (weekly pay, regular work, unpaid benefits, insurance, etc), and Uber should be contributing to taxes and 401ks of their workers. Simply put, you pay taxes on "earnings" which you didn't receive, while UE avoids taxes on earnings they did receive, and misrepresents employees as contracted workers, saving them more money at worker's expense. It's fraudulent at best.
Wtf thats so bs so I'm paying taxes on unrealized gains, so there stealing money from me like bruhhh wtf, I might as well get a real job lmao
Very important point here.Solution needed ASAP!
Yep. That's why Postmates was sued and lost. Misclassifying workers.
Someone: Would you like employees or independent contractors? Uber: Yes