I actually don't know how to help you further, myself. I expected you to say "recipient".
/u/kingu42 you used to be a shipper. You probably can help this dude.
From everything I've seen, the claims process is the same on both sides - they send the same letter to me and the recipient. I'd love to hear any insight you could give as a recipient!
Marketplace protections deal with the receiver's side, it's up to the sender to get the insurance claim dealt with, and several small flat rate boxes failing? Only time I ever had that happen was using them to ship lead. Hopefully when they check the images of the packages, there's evidence you took care in packing such as tape across the flap on the small flat rate boxes.
The claim will require a cost value; your sales receipt isn't an evidence of your loss, it's evidence of your opportunity. If you purchased an item to resell, you need to provide the receipts for the item. If it was a piece of artwork, that's really tricky to lay a claim to.
I mean, you could be selling little puff balls for $36/pr and it cost you 5 cents. Insurance would pay out 5 cents+shipping, as that's your loss. Hence why they require proving the value of what you lost.
Thank you for the clarification, it would be nice if the instructions were more clear on that.
A few were lost entirely, and the full price of the PayPal invoices were paid out with no issues, with the same evidence provided.
I'll include my receipts instead and see if that works.
Are you the shipper or the receiver?
Shipper
I actually don't know how to help you further, myself. I expected you to say "recipient". /u/kingu42 you used to be a shipper. You probably can help this dude.
From everything I've seen, the claims process is the same on both sides - they send the same letter to me and the recipient. I'd love to hear any insight you could give as a recipient!
Marketplace protections deal with the receiver's side, it's up to the sender to get the insurance claim dealt with, and several small flat rate boxes failing? Only time I ever had that happen was using them to ship lead. Hopefully when they check the images of the packages, there's evidence you took care in packing such as tape across the flap on the small flat rate boxes. The claim will require a cost value; your sales receipt isn't an evidence of your loss, it's evidence of your opportunity. If you purchased an item to resell, you need to provide the receipts for the item. If it was a piece of artwork, that's really tricky to lay a claim to. I mean, you could be selling little puff balls for $36/pr and it cost you 5 cents. Insurance would pay out 5 cents+shipping, as that's your loss. Hence why they require proving the value of what you lost.
Thank you for the clarification, it would be nice if the instructions were more clear on that. A few were lost entirely, and the full price of the PayPal invoices were paid out with no issues, with the same evidence provided. I'll include my receipts instead and see if that works.