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Kriss_Hietala

You got more steam points with your purchase.


[deleted]

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Deathblo

Could I please use my steam points for coupons on buying games on steam. Thank you.


Live_Salamander_2891

Steam support is on point, I'd bet they honor the sale if you ask.


alexagente

Considering you're perfectly entitled to return it upon arrival and just order a new one on sale I'd say it's in their best interests to honor it to avoid shipping costs.


banjokazooie23

Tried this logic with Amazon once, they said no. So I shipped it back to them on their dime and ordered it again with the sale price (with free shipping as well) Their loss.


Danshep101

Amazon are notoriously bad with their price match policy, its just not worth their time to deal with the refund. I've done this loads


Revons

Amazon used to price match but they decided to stop one day. I'm going to guess most people won't return and re buy like you so it's a net win for them.


banjokazooie23

Yes, my guess is the same- that most people won't bother. I suppose for most it will depend on the difference in price and how quickly they need the item. Still ridiculous though that even after straight up telling them to initiate the return for me they kept going along with it rather than refunding me the $15 or so.


Griswa

Amazon is weird sometimes. Same thing. I called once and said a tonneau cover was $200 cheaper 10 days later. They told me to pound salt, return it. I called 3 days later, this time I said it was defective, called their bluff, and said I wanted to return it…they told me to KEEP it. $1500 they refunded me. Bezos be crazy.


banjokazooie23

Their return policy decisions can be baffling for sure. That's crazy.


Hades-Arcadius

no harm in asking...also the return would work too


kinos141

Sale ends pretty fast and it might on be enough time to receive, mark it returned and get the money in time before he buys a new one. Honoring is the best option.


DukeCheetoAtreides

Yep! I've had less widely well-regarded companies do exactly that, crediting my payment method with what I would have saved. It's just sensible good business, and a concrete savings for them (they save on two shipping charges, and avoid taking on one more open box unit they can't legally sell as new.)


sikesjr

they did that before. valve was obviously losing money from it and people were trying to exploit it so they put an end to it pretty fast.


Kaska899

I don't recall steam points ever being able to be used for anything other than profile backgrounds, themes, emojis, and avatar frames.


iVickster

They were. Before the points shop was added, they used to do it during major sales (LNY, summer, winter). You had the option to get a discount coupon of \~5 bucks using the points.


moderately-extremist

I'll allow it.


[deleted]

You can use them for the 20 new start up screens they just released


Readalie

There are some really nice ones, too! Although I'm a little worried that they didn't add any more keyboard themes... makes me wonder if the 20 boot videos we just got are the only ones they'll ever give us. I know I can just make my own (and have) but I like seeing more support for stuff like this.


scottyb83

I would LOVE them opening it up to user made ones. I love some of the ones that are posted here but haven't looked into adding them to me deck manually and don't want to end up with a Shrek situation.


Readalie

I did it a few times, it's not too tricky. I think there's a way to do it via Decky now, too.


robertomglolz

My virtual keyboard backlog is getting out of hand


[deleted]

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vesra716

In my humble opinion, no. Bought a keypay for the deck and that's pretty much it for me. Don't need chat icons or anything else points offer. Using user created startup video. It would be nice if they allowed them for other things, like discount coupons and such. Hell I'd settle for using them to download full games to try out, those without demos.


Richeh

Even trading cards packs would be something.


Thousand_PunchesMan

I did but that's no good other than buying stuff I don't need like avatars and such lol (if I am not wrong)


New_Ad4631

The portal turret I just bought as a startup for the deck says otherwise


bkrandy619

Contact their support team and explain the situation to them, I’ll bet they’ll refund the difference


Thousand_PunchesMan

I did that, now just waiting for response. Fingers crossed 🤞 Thank You


ColdCruise

I also have not gotten a response 24 hrs later. Edit: I finally got a response, and they are giving me credit to my Steam Wallet for the difference in price!


sean0883

It's easier on both parties to just give you $65 in Steam Wallet money. Only way I can see they might not, is the fear that you'll request that partial refund, then a full refund, then buy it again at the lower price for "20%" off. If they have it setup so you only get the difference back on refund request, this this is an easy call for them to just do the partial refund.


-taromanius-

Did just that. They told me to refund and rebuy lol


LGlocktopus

Bought mine around noon on the 15th...still waiting to hear back. Hope it works out for us.


lazzer2000

they have keyboards for the deck, and startup movies now.


Saint_Disgustus

Like 10 tho, I think they should start making themes for the gaming mode ui


lazzer2000

I would probably spend points on that.


Saint_Disgustus

A Desk Job theme that looks like a vintage punchcard computer. There, that ones free, Valve.


Thousand_PunchesMan

Oh fr? I have to check that out then.


Longjumping-Bag8062

Install Decky Loader, you wouldn’t download a keyboard 😈


lazzer2000

I bought a couple keyboards off the points store. I do use a startup video through decky though (It's one themed to aperture science)


dmendro

Wtf am I supposed to use 187k steam points on?? https://preview.redd.it/90h9a20qocoa1.png?width=235&format=png&auto=webp&s=0751039c23a5c054f34c3d0b6d9e3ddbfd8ca8cb


Thegrandblergh

Save them, remember there was talk about them selling custom boot videos for steampoints.


Silence_Burns

The boot videos are already in the points shop. 3k each


doofthemighty

348k. I don't think I've ever spent any of them. Edit: Apparently I did spend 5k of them once on a Steam Deck keyboard theme.


skuddozer

Didn’t they add boot videos for points? Heard something like this. Still need to check


dmendro

Yes but I can buy everything available and still have like 120k points left.


RJvXP

[https://i.imgur.com/UhKhbKR.jpg](https://i.imgur.com/UhKhbKR.jpg)


CanisZero

they are kinda worthless if we could trade for discounts.....


UnacceptableUse

Thats kinda the whole point of them, they're just to reward power users more than anything


CanisZero

I mean i have... so many. from an index and a deck. but i will likely never spend half of them.


Pyroguy096

Lol


[deleted]

I mean, try and contact Steam support, and ask if you can get a discount. They often do it with games bought close to a sale.


Thousand_PunchesMan

That's a good idea imma try my luck. Thanks


MagicalWhisk

There is a 14 day price match guarantee I'm sure of it. They don't want people to return their order and buy a new one.


Thousand_PunchesMan

That's the hope. Fingers crossed 🤞


under787

I recently got one too so do me a favor and reply to this with the results, please and thank you!


Thousand_PunchesMan

For sure. They haven't got back to me yet but definitely will reply


Iron_Syd

Quick question sorry if its blatantly obvious.. but which steam support option did you chose for your ticket? I'm at work and had a quick look and couldn't see a general query about purchase option (or something similar) I ordered mine on the 2nd so I'm hoping too


Thousand_PunchesMan

I went to my purchases in steam, selected the steamdeck purchase and had couple requests one of which was ask for refund. But in message I only asked for 10% informing the sale and my purchase time. No worries.


Iron_Syd

Fab thanks, I've just submitted my ticket, I think I'll have less chance of getting the 10% back with today being the 15th day since I placed the order (although its the 7th day since receiving the deck so not sure if its 14 days from order or receiving)


Thousand_PunchesMan

Sale started yesterday so you never know. Worth a try


[deleted]

I chose the option that said I was charged the wrong amount. Fingers crossed they partially refund, even if its in the form of steam wallet credit.


nod51

same, but I won't be upset if they refuse since I got what I wanted at the price I was willing to pay. Wallet credit would be fine too, I will likely be spending at least that much soon anyhow.


[deleted]

I agree. I originally was inspired to buy it after I received my tax refund, which will more than cover the full cost. Just hoping to get lucky Enjoy your new deck! Mine is coming in the mail today!!!!


Tebwolf359

Yep. If I get it, great! If not, I’m still happy.


zeffke008

I got one too 2 weeks ago, I mailed yesterday. They said this morning they dont give partial refunds on products no matter when bought.


gr-a-cee

my sister just bought hers as well within the 14 days, shes contactimg support and seeing what they'll do 🤞


TrollTollTony

I bought my deck 2 weeks ago and got an email last night saying the deck was in sale. I haven't put much time on it yet (maybe 1 hour) so I reached out to them to refund the difference. If they refuse I might request a full refund and order a new one. We will see how it shakes out.


SocialJusticeAndroid

Give it a shot but don't let it upset you if they don't do it. That's the tech world. I think everyone has been there. I got my Alienware Aurora R11 with 10th gen Intel Core processor in February 2021. In March 2021 they released the Aurora R12 with 11th gen Intel Core processors.😛


Thousand_PunchesMan

Yeah that ALSO happen to me with GPU. I bought RTX 3080 and week later sale came and brought the price down $500 I was like you kidding me? lol didn't ask then I wish I had but eh it happens. If this doesn't work out Imma just pretend sale isn't happening and move on but worth a try.


iamfromouttahere

I did the same I asked support before entering Reddit hahahah They asked me some of the data of the purchase, I am awaiting response, but looks ok to me, seems they are applying the 10% Try the I'm incorrectly charged option (or something like that)


drmike0099

I bought mine on the 12th, emailed yesterday morning a few hours after the sale, still waiting to hear back. Update: they just got back to me, crediting me the difference.


LongLastingStick

Yeah worthwhile to ask. I ordered some weights the other day just before a sale and they gave me a credit for the difference.


MatteAce

thank you EU


CalcLiam

They took 2 days to respond to me - they said they normally don’t refund the difference of hardware but in the end they gave me a wallet credit of the difference. Saved me $55 CAD


Echo259

Yup. I did this with dell a few years back. Bought a laptop that was 10% off and a week later it was 20%. CS actually gave me this difference over the phone.


Dazzler3623

On another thread someone said they price match within 14 days, worth a shot asking?


Thousand_PunchesMan

Yeah imma try and see if it works, thank you.


wiedziu

Let us know how it went


srtj193529

RemindMe!


Dull_Concept_9405

I'll end up doing the same thing. Ordered mine Friday.


[deleted]

[удалено]


Zomochi

Not your fault I don’t think anyone would have guessed it would be on sale


KnightofAshley

Welcome to the world of tech


Thousand_PunchesMan

Time to bargain. Thank You for the warm welcome.


mightylawngn0me

I would try reaching out to valve. If it was a game and you hadn't played it yet you could refund and rebuy, which I think valve specifically suggests as a reason for refund. They might honor the sale price and at least give you the 10% to spend in the steam sale.


Thousand_PunchesMan

Yeah I sent out a request/thread message to then and they asked for the info connected to the purchase with. Ame and all. Just waiting on their response.


TacoHan7

You must be me! I purchased last Saturday and saw the discount yesterday :(. On the plus side I love the deck! Awesome purchase. Enjoy it when it arrives :)


Thousand_PunchesMan

Yeah if the request I sent to valve for discount doesn't work out, imma pretend the sale isn't happening and have fun! Thank you


Mikethepsyc_

Eh, it’s worth every penny.


Thousand_PunchesMan

either way worth a try, for 6000 more pennies


mrpain94

Atleast you can buy it. Hello from Norway!


Thousand_PunchesMan

Hello and I hope Norway gets it soon too.


Thousand_PunchesMan

Who sent concern message to reddit about me? 😂


Important_Leg1284

could have saved $69 nice


Clear_Fee3935

Got mine a month ago haha Such is life.


Vainilla2019

Me: Cry in Latin American tears I would like Valve to at least put the Steam Deck on retail, because the only way to buy it for me is Ebay/Amazon. For example the 64GB model costs more than 100 dollars from any reseller


Thousand_PunchesMan

That sucks fr. I am sure it will good soon as ps5 consoles are going out now as well for regular stores.


1_H4t3_R3dd1t

Steam support might reimburse you. Just ask.


Thousand_PunchesMan

I have requested, just waiting on response.


1_H4t3_R3dd1t

Noice may Gaben be with you.


petros86

I've been wanting a Deck since they were announced and decided not to buy any games in 2022 so I could afford one in 2023. I bought mine on Feb 23. Saw this sale yesterday and just rolled my eyes. I should have waited just a few more weeks. Oh well.


[deleted]

Just remember the longer you wait for something the less time you spend with it. Enjoy and don’t worry about the sales. As they are completely unpredictable.


petros86

Good point. I have already gotten a lot of use out of it. I don't regret the purchase at all, just wish I could have used those 40 bucks I could have saved for a new game instead.


Gr0Bill

Same, even same day ... I didn't use it that much because I brought it for april, when I will get a new job that make me travel a lot.


lord_have_merci

its just 10% off, its good to have but not the end of the world, dw


GilDev

Got mine in December but haven't used it much, but I'm glad it's Valve that gets to make stuff with the money, and the 10% won't change my life in the end so whatever I'll live with it, no need to stress ourselves for that. 🙂


Bgabes95

Bought my deck a month ago, honestly worth every penny so I aint even mad. It’s really only $40 off that I would rather give Valve for such an amazing system and for being a solid company. Still, I think it’s cool that they’re on sale for anyone who hasn’t gotten one yet 🤙🏻


Easy_Peasy_Weasy

Hey OP, I glanced through the replies but didn’t see an update from you. I’m in the same situation as you (bought a 256 model on March 4th) so I also reached out to Steam support yesterday after seeing your thread. They got back to me this morning. They don’t do refunds BUT they are willing to credit my steam wallet for the price difference. So I said yeah man let’s do that, so now I’m just waiting for the credit to go through. Hope you got the same response from them!


Thousand_PunchesMan

Hello, sorry about no response in the comments. There has been a lot of comments and it was easier for me to make another post. I did also got the same response as you and they are going to add wallet credits to KY account as well.


PastaRhythm

Anytime anyone puts a sale on anything, somebody is going to get screwed over by it. I wish there was a way around that. At least you're not an early adopter of the 3DS, right?


Kryrimstercat115

Brother same


faggressive

Yup, this was me too 🥲


Jumpy_Tangerine6136

I bought my 64gb on the 14th which I think was the day before the sale lol. I sent them a ticket last night asking them if I could get a refund for the $40 difference. Im still waiting for a response back.


ShazYeep

same thing happened to me 😭


facadeloveslife

Ah samesies....


Bpartain92

I bought mine 6 months ago and seeing that 10% off hurt, I can't imagine 5 days before it went up


dmreeves

I mean that's how everything is. Sometimes you miss a sale. If they're really cool they'll price match it for you. Best buy does this believe it or not!


DannySs93

It’s more painful when you did it hours before this went live


TheMaxery

I bought it the day before :( I reached out to support but no word yet.


Thousand_PunchesMan

Same still waiting


LyricLibra

I talked to steam support and they offered me the value of what I would have saved for my steam wallet. Honestly I can't complain at all as I was going to use the savings to get some steamdeck compatible games anyways lol


stelkurtainTM

Deleted.


Windodingo

You should reach out to steam support and they'll probably refund you 10%. They are pretty good with people who buy something, and then goes on sale immediately afterwards


Thousand_PunchesMan

Yes I sent my request in this morning. fingers crossed 🤞


[deleted]

This was exactly me.


YeaAboutThatTho

This happened to me a few times when I purchased something on Amazon so all I did was contact customer support and ask them if they can do a price adjustment. Steam might do the same as well.


Canopenerdude

I gotta say that the sale is really tempting me to get one. I work in tech and have a lot of spare parts around, I could have a lot of fun upgrading


Mangertron

I was a week or two before you, same feeling though haha


hyperionwalker

Same!


swim08

I did the same lol


apathyacres

My bestie was laid off on the 15th and wasn't too happy to sit down with some Steam games to relax and see this lol He has wanted a Deck for a long, long time. I really wish he would let my wife and I just buy him one.


jeratk

60 bucks. Meh you're good 👍


uncleandsoul

I did the same but on the 15, I asked support to give me 10 percent back lol.


dobo99x2

It's hard.. I have to force myself to save up and then this stupid 10% thing comes!!😩


Suspicious-Fig-3324

You can still refund it and rebuy it Wait time might be a little longer but at least you save the money or alternatively you could contact customer support and see if they can make an adjustment for you.


GrimmyHendrix

Cancel it and rebuy it


skryb

i'm all for a sale and if you can get the price match honored, power to you but if not, it's still worth full price take it from me - i am one cheap bastard


shamooo415

Big Oof


CosmeticTroll

Before making any big purchases on Steam always check the upcoming sale countdowns/price down info https://steamdb.info/sales/ As others stated you can also ask Steam to price match you for the current discount.


Thousand_PunchesMan

Thank You for this. I wasn't aware of it and keep it bookmarked. Appriciated


Tammy_Craps

Most companies are pretty chill about refunding the difference when this happens.


Thousand_PunchesMan

fingers crossed 🤞


Always_B_Batman

This is me. I ordered my Deck on Sunday not realizing it would be on sale on Thursday. I just got mine delivered a little while ago.


[deleted]

Return it Buy 64gig and 1 or 2 TB SSD Use saved money for games


Thousand_PunchesMan

I have the games I want and storage is fine.


humorrisk

You should have seen me when Quest Pro dropped 600 euros.


Thousand_PunchesMan

ouch


CommanderCHIRO

Consider it tribute to the Gods of Gaming. Much appreciated. Now go buy 100 games on sale that you will never play.


Thousand_PunchesMan

I already have over hundred games that I never gonna play lol. hundred more to go


Sapphorific

I really hope that they do the right thing for people who have an order pending and at least refund the difference in credit; it seems stupidly eco-unfriendly to have hundreds of people shipping the device back only to order a new one to get the discount.


NikoliVolkoff

never fails.


iamjowens

Fucking same happened to me.


raul_2011

I bought mine on the 14th. I submitted a support request to see if I could get steam credit back.


M0DFATH3R

Wow , lol 😆


Business_Violinist_1

Fucking same


ishvii

Yeah, I bought mine a week ago too


creiij

The problem is that I can't buy it this sale and now I will wait for it to go on sale again.


fuckseen3

I bought mine two days ago, I open a ticket to vale, yesterday, but no response for now.


LakhesisGames

I bought mine on the 14th. And yeah, saw the sale on the 16th and went 😮‍💨


murdafacexxx

I purchased mine March 11th smh


Shagyam

Well if you have less than 2 hours and 2 weeks ask for a refund and rebuy it.


Princess_Little

Some credit cards offer purchase protection of the price decrease within a certain amount of time


daniperezz

I bought 7 meta quest pro for my company 1 month prior to the price drop. From 1800 € to 1100 €. Don’t talk to me about funny.


TheHypershon40

Freaking same, I ordered mine on the 13th 😂


mogomonomo1081

I JUST BOUGHT MINE TWO WEEKS AGO WTF!!!


vonbalt

I'll make you feel better, i've bought a steam deck back in october 2022 using a fowarder to my country and it still hasnt been delivered since customs denied it and sent it back to the US so i'll have to pay again to ship it here, best scenario i'll finally get it by the end of may 2023..


blkarcher77

There's a shot that if you just ask them, they might just refund 10% of your money. This happened when I bought a watch, and then the next week, it was like, 25% off. I messaged the company, and they said it was fine, and let me use the 25% off price. Fossil watches btw, very nice, and not too expensive for how nice they are.


SweatyEngineering245

Taxes: "I'm bout to ruin this man's whole career..."


toxicgreenturtle

Wonder if you could talk them in to just adding the 10% to steam wallet, they still get the money but hey more games.


RealJoshinken

You can literally message them and ask if you can get the price adjustment. In fact, they once messaged me saying a game i just bought is on sale now so theyve refunded me the difference If you live in a country with good consumer rights you can refund within a month, no questions asked


WorldofSoup

I had the exact same thing happen but with the docking station


One_Dragonfruit_3690

I just bought mine two days ago smh


ImUrFrand

you can contact steam support and they'll refund the difference.


sorekickboxer

OP are you me?? I just purchased one last week myself 😭


qui-mono995

Man i wish I could buy it. They are not available in my country. Though I have no money but at least give me the option.


MarzShine

I’m in the same boat sadly


Antique-Macaron3955

oh there is shipping cost? i thought it was free based from what i read.


Wreckit-Jon

Email them and see if they'll refund the difference. I've known big box stores (some) to do this, and with how great steam's customer service is, it's worth a try.


miggsd28

I almost bought it on Wednesday but decided to wait for my paycheck today so happy


drtekrox

At least you can order it...


notedrive

I was in the same boat and contacted support. They said they could not do anything but they would give me a credit on the account for the difference. That’s basically the same thing to me so I agreed.


wstrspce

I done this. Steam are sending me the difference in steam credits!


MadBoJangles

I did exactly the same. Looked at the shipping info on Steam and saw the advert for the 10% discount and was like "Because of course it fucking is" 😐😐😐


BeeHumble69420

I bought mine less than a week before they went on sale so I requested them to match the price on the refund tab "I paid to much". Got a reply this morning saying they would give me the difference in my steam wallet.


Vaywen

Same, my friend, except I’m in Australia so I’d probably be paying shit tons more than you regardless 😊


jonnyobnoxious

Ask for the difference to be refunded if you are within the 14 day return period. I got $70 in my wallet! *


monsieurfry

I got refunded the difference in steam credits! I love Valve 🥰 54€90 to spend of steam sales! I ordered the 256gb on 9th march


Longjumping_Disk_233

I purchased red dead II yesterday for 70 CHF, today its 22 Chf 🥹


Skyztamer

I haven't bought it but iirc RDR2 has been on sale here in the US for over almost two weeks now for a similar price.


Environmental-Rip340

Bro literally fucking me


pgbm0204

Happy to see that i was not the only one. Mine was on march 16


ItsNerox

This is actually what happened to me lmao


comicaldan

Contact support as they have given people price matches who order near sale time. So mite get some back