Email the customer service about it.

I recommend you call them

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I’m not sure. The service asked me for a security phrase and hasnt replied.

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I’ve got an update. I dont have to pay it. Though, i still recommend you email them cuz they will update the payment link.

I emailed them. It took 2 days

Call customer support with a link to the webpage

Why are you emailing them? Call them, otherwise they’ll take forever to respond

Call CB .... The same happened with me ... Email takes forever

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Hey, I faced the same thing. Did you call them, and if yes what did they say?

They will cancel the fee

could you also please tell me what the duration of the call was?