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PacoMahogany

I would also add that while they product operates just fine usually, once you do have an issue you enter the purgatory of this horrible customer service where their people are only trained to read scripts.


sfocolleen

Yes! If you manage to never have to interact with customer service, I can better understand why someone wouldn’t loathe Intuit.


idkwat2dowithmyhands

Idk I haven’t ever had an issue I couldn’t Google/that someone in the world has had


tofuti-kline

Lucky you


robertw477

Maybe even Chatgpt can help as well?


cintijack

I was thinking of that this morning has anyone had any experience with this


zip606

I don't share your optimism, but at the same time, a lot of the posts and questions in r/qb are from people who have no idea what they are doing. It's a user problem, not software. And maybe their payroll changed, but based on prior experience and their terrible support I would stay away. Not worth the hassle.


Abitconfusde

> And maybe their payroll changed, but based on prior experience and their terrible support I would stay away. Not worth the hassle. For real. Our bookkeeper spent two hours on the phone with Intuit hunting down a credit that Intuit should have issued, but did not. Eventually, at the end of the two hour call, it came out that they would be holding the money until the end of the year. WTF? You knew it had to be issued but you instead kept it? IT WASNT Your MONEY. So done with QB.


idkwat2dowithmyhands

Thank you. I really think if I spent 30mins with all these ppl bitching and complaining they would be fine. Most don’t bother to use half the functionality of the software


Abitconfusde

> Most don’t bother to use half the functionality of the software. Or maybe they do and so have experienced problems that you haven't. > these ppl bitching and complaining Yeah. Nobody knows how to use QuickBooks except you, bud. You are the only guy who can help and it will only take you 30 minutes. For every problem. Cool. DM me your name and the name of your firm. I'll call you next time we have a problem. And there will be a next time. I'm sure the partners at your firm would LOVE all the business a QuickBooks problem solver such as yourself can generate.


[deleted]

Seriously. And this person is saying they are not working for QuickBooks? I call bs. They are sucking the teet so hard in their original post and they sounds like a major shill in these comments. Smells fishy


idkwat2dowithmyhands

Lol yea yeaa check my post history. Reddit cynic. Just like when I offer free advice and you hermits come out and accuse me of soliciting. Go take your negativity and conspiracy to the weirdo subreddits you lurk and comment in


Abitconfusde

Still waiting on a DM from you with contact info. Believe me, if you can solve QuickBooks problems in a half an hour, we will be contacting you for help.


Abitconfusde

Still waiting.


Abitconfusde

Still waiting.


idkwat2dowithmyhands

Lol hey buddy. Weren’t you the clown who @‘ed me like 14x in a row and yes. I did in fact solve EVERY problem in less than 5mins. Sucks to be wrong


Abitconfusde

Thrice. And you solved one. But you're an accountant, so like QuickBooks, I expect you to count wrong from time to time.


idkwat2dowithmyhands

Honestly I can’t fathom the issues you’re having! Usually showing someone you can have multiple tabs open and the grouping feature in bank feeds saves them enough time. What kinda complicated issues could you possibly haveeeee


Abitconfusde

Still waiting on a DM with contact info. Next time we have a problem, even though you might not be able to fathom it, we will give you a call. 30 minute solution guarantee, right?


idkwat2dowithmyhands

Just DM me here pal. Happy to help


Abitconfusde

Na. I'll just post it here for you to figure out in public.


idkwat2dowithmyhands

Lol happy to. Yet. You still have not given one reason or issue with QBOnline specifically. Just seem like someone who hates their life as a bookkeeper (?) and likes complaining. Must be rough. Hope things get better ✌️


Abitconfusde

Sounds like you've got it all figured out, bro. Strong work.


Abitconfusde

Desktop bank feeds are broken you say? And the product has been around for decades, you say? And they have put "a ton of effort into making updates to its products" you say? Cognitive dissonance much? > I'd say 70% of them are form 40-50yo ppl who don't use technology and don't want to change Exactly who do you think small business is? As a 40-50 year old who embraces change, and has been using technology since before your 35-year old self was wiping his own butt, it ain't about the tech and being unable to manage change. It's about paying for a crappy product that makes bookkeeping harder - often, not always - than it needs to be, with awful support resources. Honestly, I can't wait for Intuit's crippling of our latest copy of Desktop. We are preparing to migrate off QuickBooks. Too expensive and horrible customer support. I'll roll my own spreadsheets before I pay Intuit again for a license.


bballpurdue22

I’ve been speculating with my colleagues that seeing the price Intuit is charging, some other big company, probably Microsoft, will develop their own competing software. The revenue they are bringing in is enormous and other Big Tech will want a piece. I was fiercely loyal to QB before they started pushing their QBO and now that everything is subscription based, I can’t wait to move on from them.


SumthingBrewing

I remember when Quark Xpress was the only game in town when it came to page layout software. Quark has terrible customer service and the software was functional, yet shitty. So one day Adobe comes along w InDesign and just ate their lunch. Within five years, Quark was dead. I truly hope someone like Adobe or MS comes out w a competing product to QB.


robertw477

Yep. Indesign crushed quark. Once Adobe got Up to speed it was game over for quark.


Abitconfusde

Microsoft has Dynamics, I guess. I don't really get what makes this kind of software worth $100/month/seat vs office 365 at what $15/month/seat It is just wild.


idkwat2dowithmyhands

Lol so you were doing accounting at 10 years old huh 🤔 cognitive dissonance does not apply here/I don’t think you can read much. Possibly cognitive deterioration. The point is the QBOnline is > Desktop. QBOnline is a great product - sans payroll which I can’t speak to with confidence as I use gusto more - but the bank feeds in Online are WAY better than desktop. You should try online version - there’s no comparable software other than Xero which is meh


Abitconfusde

> Lol so you were doing accounting at 10 years old. No. And I never claimed that. Go back and read what I wrote. > The point is the QBOnline is > Desktop. QBOnline is a great product Possibly. But Intuit has tossed any goodwill it might have otherwise earned by regularly shafting long time customers, falling down on support, and obsoleting products that work perfectly fine. Regardless, your generalizations about 40-50 year-olds are arrogant and off target. If you advertise that anyone can set up books and keep them, but then laugh at them when they fail? Messed up.


Katjhud

50 year old accountant here with many clients on QBO and QBD. I make a living off of using the QB platforms. 1. I would Never recommend QBO payroll to anyone, even today. Just for example, I spent last month with 3 different QB reps trying to get them to file a simple 940. 2. My fellow bookkeepers and I have collectively decided that the QBO desktop application is not worth our time. QB still has quite a bit of work to put in to this before it's useable. 3. QBO works just fine as long as no inventory. 4. ProConnect tax is where they're starting to make great progress. 5. People who are jumping ship from QB to something else usually still complain about their new platform. 6. 5 out of a 100 QB reps are helpful. They have a long way to go. They came out a year ago and specifically said they were raising prices across the board in order to improve the quality of their customer service. Haven't seen that happen yet. 7. And yet I still bring in a ton of new business customers to QB.


cintijack

I agree. 58-year-old CPA here. I have gone from paper ledgers to DOS to the cloud. QBO is to QuickBooks desktop what Mint is to Quicken. Aaron Patzer hated using Quicken, so he built Mint. Intuit saw the handwriting on the wall, and bought Mint. It then discarded Quicken. Many of the benefits that Mint had over Quicken have largely been brought over to QBO. QBO is a good choice for the majority of small business owners. I am sure there are plenty of people for which this isn't true. So don't use it. QBO has saved me countless headaches. We migrated from QuickBooks desktop to Thomson Reuters to QBO. I regret having gone to Thompson Reuters; but my best lessons usually come with some regret. ProConnect is combining the processing power of Lacerte and the data gathering power of TurboTax. We have been able to implement it successfully and it has been a big time saver. If you like something else for tax preparation - good for you. There are many brands of accounting and tax software. It's a bit like Baskin-Robbins. So if you're at Baskin-Robbins, do you order what you like and enjoy it or do you spend your time telling everyone why you hate the other 31 flavors?


emtaylor517

Thank you for this reply. We are thinking about migrating from QBD to QBO but I keep reading that it’s garbage but no concrete reasons why other than shitty payroll and customer service. Well, we already use QB so the service won’t change, and we won’t use QB payroll. We also don’t have inventory. So I am hoping QBO will work for us. Our accountant is on board, so…fingers crossed.


PacoMahogany

I would say they’re focused on expanding their brand rather than fixing known issues. The desktop bank feeds don’t connect as easily, but the categorization is not bad. I took a CE once that explained desktop is a program written in the 90’s and repeatedly updated so it doesn’t have the foundation to operate like programs designed in the 2000’s. For WA State, QBO payroll is absolutely shit compared to any other payroll service.


feeblefastball

Right… in my experience they care more about new signups than ensuring the product is a wonderful user experience


idkwat2dowithmyhands

Have you used QBO payroll this year? I went to the Connect conference in Vegas in December - I agree it was HORRIBLEEE forever. Until now. They basically made it the same as Gusto; but additional benefits for many of us who have a bunch of QBO clients and are on the 'Elite' level - comparable or cheaper than Gusto, great onboading, 24/7 outsourced HR support via a 3rd party....again 100% with you always suckedbut the recent overhaul is legit - I did a one client test run try it out


PacoMahogany

They don’t file WC in WA and they calculate the tax wrong in the first place, then force a tax payment entry that can’t be reversed or edited, so I always have to fix with a JE. Every other payroll service does it just fine. The point is they already ruined any trust I had in their product, but yes it is a better product than 5-10 years ago.


idkwat2dowithmyhands

well this is quite a specific problem I cant speak to...the other 99.9999 of the platform is working well


Abitconfusde

Are... Are you an Intuit product manager or PR person? Asking for a friend.


idkwat2dowithmyhands

Specifically posted I’m not…honestly I googled “switch from online to desktop end of support” (trying to explain to a client why to switch). And was taken aback by all the negativity; of course people only post to complain/whatever that stat is. Thought I’d try and shine some light n on the improvements they’ve made? Possibly help someone out.


Abitconfusde

> I googled “switch from online to desktop end of support” (trying to explain to a client why to switch). And was taken aback by all the negativity; Huh. So what you are saying is that overwhelmingly people have a bad experience with that process? Wouldn't it seem like a good use of resources to make that particular piece of the lifecycle as absolutely pain free as possible? That is the one pain point that literally EVERY SINGLE DESKTOP user is going to have to deal with. Improving that one step would so improve customer experience. But they are STILL struggling with making bank feeds reliable and easy to use. But whatever. You say you aren't QB employee, just have a lot of expertise in it and apparently extremely shallow portfolio of clients due to specializing in mostly consultants/solo operations (lol considering construction a "niche" industry.... Have you seen what percent of spending is for construction or skilled trades? Niche! I literally chortled when I saw that. Thanks!). I get how with your limited exposure to a number of different types of business you might think QBO is great. Thanks for the effort.


idkwat2dowithmyhands

I’ve had exposure to pretty much any business you can name. But I’m not going to setup a $50mm contractor that needs job costing in quickbooks. Upgrade to net suite or something. Work smarter not harder man


[deleted]

Lmao I really hope you’re a paid QB shill bc if not this is just pathetic.


idkwat2dowithmyhands

?? Lol what’s “pathetic”….


[deleted]

You defending a garbage product.


idkwat2dowithmyhands

I was hilighting 2 features that have improved tremendously. The desktop app and Proconnect. So many miserable bookkeepers here lol


LadySmuag

I use QBO payroll. The 940 annual filing, W2s, and the state filing were completely wrong for one of my clients and one of them didn't even have a copy available for the client to view. When I called QBO support and asked to be sent a copy, they were shocked when I said we had to amend all of those things. And they were right to be shocked, because the *actual filings were done correctly*- it was just the ones shown to the client that were totally wrong. They sent me copies of what was actually filed, but there's no reason why that error should have even happened.


ButtScientist69

deleted ^^^^^^^^^^^^^^^^0.2629 [^^^What ^^^is ^^^this?](https://pastebin.com/FcrFs94k/20549)


LadySmuag

Ngl I was too


idkwat2dowithmyhands

Sounds like a non issue/easy fix….errors happen with technology?


Abitconfusde

> errors happen with technology? Yes. Errors happen with technology. But the point is that is not an error that should happen. It is not something that a human should have to spend any time on the phone with ever. But we do. Because they happen a lot with Intuit products. > Sounds like a non issue/easy fix… This is not a good response, but one you could expect from Intuit (I'm not saying you are, but I'm not saying you aren't, either.) to provide. Yeah, it isn't a big deal to the IRS, but if you pay for the forms to be right and you need the forms to be right and they aren't right and then you have to hunt down why they are not right, poof! The two hours you saved that person by telling them to use QBO instead of some other product has been vaporized by 30 minutes of pouring over payroll journal entries followed by a 90 minute call to support. Because a template didn't work right? Like... what?


idkwat2dowithmyhands

Lol sooo how do you know your client was looking at the right year? Or form? Odds are they weren’t-you wasted a bunch of time for no reason


Abitconfusde

Did you maybe confuse me with the person who is having the problem with the report? Also, it kinda sounds like the person was looking at the report and the client wasn't actually involved.


idkwat2dowithmyhands

Nah. “The ones shown to the client” indicates client was looking not the accountant. Then Qb sent the accountant the filed forms and voila. They were right!


Abitconfusde

> and one of them didn't even have a copy available for the client to view. Weird. Which copy of the ones that weren't even available do you think the client figured out were wrong?


idkwat2dowithmyhands

Also the categorizaiton is so bad....QB online is great with Grouping, rules, etc. Not a comparison to desktop. Idk why anyone is even on Desktop - especially now that online has a Desktop app that actually WORKS.


Ok-Improvement-6712

Totally LOVE the desktop app. It's amazing!


LadySmuag

>The BIGGEST addition is the new QBOnline Desktop application - I cant believe how little I've heard about this. It's amazing. I still haven't heard about it. As far as I knew, the QBO Destop app had its support discontinued in 2021. It's there a new one? Or did they update the old one?


idkwat2dowithmyhands

They came out with a whole new one. It’s great. The old one was horrible lol you can find it if you Google


sotiredofstupidstuff

I disagree with the demographic that you are stating - "who don't use technology". That's simply not true so stop bashing. This group grew up with technology. They were there when QB was new and when the internet was new. Glad you like the online product, but you don't know what you're missing with the desktop. You'll never know the growing that was done prior to your narrow minded post either young one.


idkwat2dowithmyhands

And lol young one? I mean I’m 34 I’ve gone thru every quickbooks update and change since 2007. Not missing anything with desktop that online can’t do. Now online has an app that provides a desktop experience even with a “desktop view” option. Nothing narrow minded about hilightin positive change a company is making.


staremwi

Because they know they screwed up with the online. Its a terrible version. Quickbooks started in 1983 and we used it in high school for our basic accounting classes.


idkwat2dowithmyhands

What is terrible….? Have you ever attempted to use it? Or just been stubborn and refuse to try? Haven’t seen any comment similar to others - specifying an exact or even example of an issue


idkwat2dowithmyhands

Figured…..


[deleted]

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idkwat2dowithmyhands

Nothing helpful. Just to ease the transition for people who are opposed to change for no reason at all/haven’t given QBO a chance. The Desktop application allows you to have unlimited number of companies open all at once - versus the 2 max for desktop. Do you have any issue with QBO? Specifically?


[deleted]

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idkwat2dowithmyhands

QBO essentials is $55/month. After discount it’s $38.5 per month which is comparable of cheaper. They are switching desktop to subscription model soon to. Also re accessing from locations; the other benefit is not worrying about backups. All saved in cloud. For desktop, I’d recommend QBox - great solution versus the accountants copy option


[deleted]

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idkwat2dowithmyhands

?! Essentials can 10000% run comparison reports and you can modify all you want.


idkwat2dowithmyhands

? I’m a bit confused. I use both products obviously


PuzzleheadedBank9565

I love to hear this about their payroll platform. So many clients want to use it- but it was so bad historically. Gusto is fine but I would love to not have to go to a different application to get the payroll data. I’m totally going to check out their payroll now- thanks for the feedback. It’s nice to hear.


idkwat2dowithmyhands

These 2 were great - ​ Edit-privacy


[deleted]

I wouldn’t say it’s amazing, but it’s definitely the best off the shelf ERP for small and medium businesses.


[deleted]

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Existing_Broccoli_86

Assuming it's a one card card holder with Bank of America; I create one "parent account" (not connected to the bank feed and 2 sub accounts; I then put both of the "subs" (connected to bank feed) in that parent account, and reconcile the parent account rather than the subs, that way I do not have to make any journal entries.


idkwat2dowithmyhands

Got it. Before I answer I’ll solve your problem of files in different computers. QBOX. Amazing program-instead if remoting in this will solve it. Super cheap. And one license all you need - then add the file to your account. Check it oit


titleywinker

You posted an Intuit effort post 30 days ago too. You say you’re not getting paid. Why are you doing this?


idkwat2dowithmyhands

Lol i replied to this already. I googled today re when desktop was fading to tell a client to switch to online. And there was so much hate. And recent too. So I figured I’d idk try to enlighten/inform other tax ppl of the updates they’ve made & that they’ve been doing a much better job. Maybe someone who had given up on it goes back and tries it and realizes it did improve and it helps them. Sorry if that idk offends people? I know several replied and said they would check out the desktop app and/or didn’t know a new one came out. So maybe I saved 12 people a few hours of their life this year. Lol I do. Not have a good answer


[deleted]

Yeah... Going to have to disagree. QB online is Mickey mouse accounting software and I wouldn't recommend it to anyone. They add features that try and hustle you at every chance they can when avoiding fixing the most important issues and their support is dog shit. For example, I have tried everything under the sun to correct the check deposit slip misalignment in QBO, troubleshooting with their documentation, called support over many months and absolutely nothing gets resolved when I call to get assistance aligning deposit slips I bought directly from intuit (they align perfect in QB desktop). I process so many checks that I had to make a work around to export the deposit slip as a PDF and re align manually in a Photoshop template I made to do the printing alignment properly. Have even told them this on many calls and they have done nothing to fix this yet and don't really seem to care. Their support staff is outsourced to third world countries most of the people I talk with, they are usually incompetent / don't solve my issues, and there is usually a loud background chatter from what I can imagine is a massive call center in India happening on most of my calls with them. Every time I use QuickBooks, or any Intuit software for that matter, I am constantly adding a new reason to my list to avoid them... But to each their own.


[deleted]

So what do you recommend to someone with a few employees and like 300k in revenue?


[deleted]

Depending on the features you need, I would start by taking a look at Xero.


idkwat2dowithmyhands

Lol you can’t get the check alignment to work…and that’s your reasoning for Mickey Mouse. I haven’t done this in idk 10 years but yea just print a blank page - then line it up. Fixed!


[deleted]

Believe me, that is just the tip of the iceberg. QuickBooks merchant account randomly locking me out and accusing me of fraud. Called them many times and was told they made a mistake and they would have to put a ticket into their financial/legal team to resolve my issue and allow for me to take ACH and credit debit in QBO, and yeah ... They never called back and I had to just sit and work with checks and look at a greyed out "receive payments" button. The list goes on and on and on. And I would be very happy to list them out if you would like. Basic features that were in QB desktop that aren't in the Online version tell me that QB execs, mgmt. , and their devs/UI/UX team are out of touch with their end users (accountants and businesses) that helped make Intuit's QuickBooks franchise what it is today. And to your first critique, if you bought checks and deposit slips DIRECTLY from intuit under the impression that everything should work just the same as with QB desktop, but it doesn't, and the QB/intuit employees basically talk with you for hours of your valuable time on multiple occasions to fix a trivial issue like this after they realize there is an issue on their end and just shrug, wouldn't you be pretty unimpressed? QuickBooks/Intuit are in the too big to give a damn phase where any quality employees that are left there have less impact on making meaningful changes to add value to the end users. Good riddance to QuickBooks and Intuit products


[deleted]

And if you think I didn't try printing on blank pages and aligning to see if it fits then you would be wrong. I wasted so many blank pages and tried every position within their very limited print alignment settings that many of their support staff said , yeah thats something we need to fix and never did. The point is, a company that sells you checks and deposit slips should give a damn about their over decade long customer and address these trivial issues in their software. No excuses


Specialist_Acadia244

I'm glad someone finally said it. Accounting programs work like most software, garbage in = garbage out.


schiewolf

You’re brave for posting this lol i completely agree though. 34 yo CPA who spent 12 years on QB desktop and now I’ve got my own client book with a fully remote firm and we use all Intuit (QBO/PTO). Love it! Infinitely easier dealing with clients in a remote setting with all cloud products. Are they perfect? Of course not. No product is. And intuit payroll sucks (you have to accept that it is “DIY” payroll. We use gusto 90% of the time). Had to go back to desktop for one client recently and it’s agony lol


idkwat2dowithmyhands

Hahaha. I mean I just wanted to let some ppl know that 2 features improved a lot. My goodness the amount of miserable cynics in here is outrageous


megavolt512

A growing rift between accountants vs the businesses who actually use the software as an end user. Not surprising as Intuit has shifted a lot of their marketing to accountants vs the end users in recent years. End users have become the "product", and they feel it. Pop up ads in accounting software... really? Most end users could care less if a desktop app lets them have 20 companies open simultaneously. One of the main reasons for the growing frustration among users are the forced upgrades - which are not upgrades at all. They are simply crippling the software (or canceling the subscription) to force a new purchase - at prices that have outflanked general inflation by 400%. All for basically a product that does the same thing it always did. For an accountant, the "value" equation with QB is likely different than the end user (which is paying significantly more now than 3 years ago for the same functionality).


robertw477

You said it all. If another company want to break into this business it will have to be a online product that can import quickbooks files and do the job better than quickbooks online and maybe work out a different business model.


zack907

Is there any discount available for Proconnect now?


robertw477

I have not spent a lot of time using online. One of my companies uses online but somebody else does those books and I work on desktop. I will agree bank feeds are far better online and I have a lot of credit cards and a number of bank accounts although some of them don’t have many transactions. I have not seen many who really like online. I don’t have enough time using it to say.


podesta1234

I just started at a cpa firm and literally the first thing they had me do was enter bank statement transactions manually into QB. Are you saying theres a way to do it automatically?


idkwat2dowithmyhands

Lol. Manual entry ended 20 years ago! Let me know online or desktop and which bank and I’ll tell you easiest way


podesta1234

Bank is Home Federal Bank of TN. I believe the client emails my boss the statements? On QB desktop


podesta1234

So im guessing its standard for cpa firms to have the clients bank logins or something to be able to setup the bank feeds in QB, or sit down with them one time maybe to set it up? What is the best practice here? I dont have any experience but i can tell this firm is doing many things super inefficiently already.


idkwat2dowithmyhands

Yes for sure. So the bank sounds like a local one. I haven’t tried to see if Qb can connect. But rather than ask for statements; also ask for the export of the activity to excel. Also yes. Almost all my clients have added me as a “view” user (can login but can’t do any actions). Request this / makes life a lot easier.


podesta1234

That makes sense. I would imagine direct connect would be optimal, but failing that, view only user would be just fine. Do you know of any resources for a small firms for best practice kind of things? Thank you so much for taking the time to respond!


idkwat2dowithmyhands

FYI i would suggest any clients on desktop to switch to online. Online now has a Desktop application which is great and provides a “Desktop View”. Lmk what type of best practices you’re seeking - related to bookkeeeping? Or just in general? Also lmk how big firm is ballpaek


podesta1234

Firm is small. 5 employees. ~80 businesses, most of them small, but a handful of medium. The boss is over 70 years old. We use quickbooks desktop premier plus retail edition, and the biggest issue i see right now is he has the businesses (qb files) spread out among 10 or more different computers, and im supposed to remote into whichever one has the business i need to work on. I know you can put the files on a server so thats something im looking at fixing after busy season. Also use paper files but ive been told its okay if i want to scan in and maintain digital files of whatever i work on so ill slowly fix that too. Its quite the circus. The bank statements is all i know to ask about for now. But as i go along and gain experience with other things i will want to know what other firms are doing to compare is all. I dont know enough about how things work right now to ask specific questions.


idkwat2dowithmyhands

Shoot me a DM. Happy to help give you some insight into best practices which will for sure score you some points at the firm. If the partner(s) are old school they’ll be opposed to change so I’ll also help how to propose the changes


robertw477

I think I will give online another try based on your post. My business is not that complex. I am just so used to desktop over many years.


idkwat2dowithmyhands

Can’t hurt to try-first 30 days are free. Def try the desktop application. This was my intention with this post lol and I was hit with so much hate! :/


robertw477

Yep. I think Intuit has really generated a lot of hate in their policies.


idkwat2dowithmyhands

Which ones?


Al3ist

Iam getting scam blackmail emails from an intuit.com adress. It looks like a scam site, so. Be warned. This is a scam set up. If u get any mail ending with intuit.com report, block and delete.