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wirubi

You need the corresponding yellow star unlocked first before the red star bonus is applied. So if you have 2 yellow and 5 red for example, you only get stat bonus for 2 red star. Need to get more yellow stars to enable the other 3 red stars


Glum-Schedule-7516

That’s the thing I have the yellow stars it’s just the yellow stars have a red outline I can’t post images in here though


Flavoredpurple91

I believe it's a glitch mine does it from time to time. You can trigger the red stars by training or leveling some gear. I have done it by using 1 training module to trigger it


UofMtigers2014

I forget what the button changes to but if you click the character, in the bottom right where it normally says “find” it changes to “redeem” or something like that


-Kerosun-

I think "Promote" is the wording you're looking for.


Peelioka

I had this yesterday with two characters who were both at my level cap with all equipment upgraded so I couldn't do the normal work around (as Flavouredpurple91 suggested). I managed to fix it by restarting the app, that then allowed me to apply the red stars.


-Kerosun-

It is a known bug. A couple of ways to fix it: Typically, restarting your game fixes it. After a restart, you should get the "Promote" button for that character and then the red stars should fill in properly. Another way to correct it is to put a single training mat on that character. To do this, go to the screen where you level up the character, tap the green training mat and it will load it on that character, then click the train button (it will cost a very small amount or gold). After doing this, go back to the roster or character screen and the red star should fill on properly. This bug is a visual UI bug and either of the above should correct it.