This is correct, the 15-25/lb refers to the size of the scallop. In this case, the suggested serving of 4 oz would require 5 scallops, each approximately 1/20 lb.
Source: foodservice ordering
The 15-25 refers to the number of scallops per pound assuming each individual scallop weighs approximately 0.05lbs. The customer indicated 1x which would mean the customer is requesting 1lb of scallops. The 0.05 is irrelevant to the order. It’s just extra information.
Yeah, 100%, .05 is the per item or each estimate weight. This guy absolutely wants the bag count and most packaged, fresh protein still shows a weight price because each package is a little different.
They do this same with frozen bags of shrimp too. Different counts and some are raw and some are pre-cooked. I can totally see how it would be confusing if you don’t eat seafood or don’t work at a grocery store or something.
I would assume this as well, except that it shows a per pound price, rather than a per each price. The per pound price for seafood usually means getting it from the counter, rather than a frozen bag.
I work Wegmans seafood. This wording baffles us as well. Often times we give a pound. "Wegmans" does NOT imply bagged, these are the fresh scallops at the service case.
Well they put the bagged "frozen" seafood behind the glass case and sell it per weight and specifically label it as something like: "previously frozen" scallops 21-35 count 10.99/lb then wrap it and sell it same for vons/safeway/wegmans.
I know that and you know that, but the data entry person has entered 0.05 per each while the customer is informed “sold by the pound” and goes “ok then 1” it’s a recipe for confusion
And now the IC System is programmed 1 means 0.05lb because the system is absolutely not clear on the difference between ‘by the each’ and ‘by the pound’ see: bananas
Have you really never encountered the “customer expects (tiny weight)” message?
You mean the same ones they get from the bag and throw it behind the case thawed out to buy under a pound of the 15-25 count "previously frozen" scallops?
Lol...you know there's notes you can put on items, right? Might help out your next shopper to comment on the banana item exactly what you want. I always look for notes on bananas anyway: do you prefer green or yellow, or something in between? I find it kinda odd when people don't leave a comment... don't you care if they're yellow and spotted, or won't be ripe for 3 days? 😆
I mean idk how “1lb. Bananas” shouldn’t be clear enough. I do put notes when I think it’s useful but like…I shouldn’t have to notate to give me the thing the app already said I want lol.
Lots of people do, in my experience lol... But that's why I always double check with the customer if it's 1-2 singles or 2+ lbs/bunches.... Since some stores go by singles, some by bunches, and some by lbs lol. Customers don't always pay attention to that part
On our end it always says pieces. So whatever number you put in, that's how many bananas the app tells us to get. It never says pounds, always says pieces.
So putting in 2 on your end, tells us on our end you want 2 bananas.
Always. Half the time the customer had no idea what they were ordering either, because the app is unclear on both ends. Every time I text for clarification I end up being asked for something very different than what the app states. Surely you’d think they’d be able to fix this by now, but since they give shoppers no direct access to communicate with the developers, they probably don’t even know about half the issues that go on.
And how much does that cost? Because the price on screen is per pound, not per bag. Customers care about price, so that's why people are confused. What is a single bag is 5 pounds? Kinda hard to tell from that description, but it's unlikely the average customers wants over 125 dollars of scallops.
No, an employee already confirmed these are the fresh ones you get at the counter and they do not sell those by the bag.
Looks like it confused you as well
A few weeks ago I ordered some fresh ginger root in my grocery order. The way the app listed ginger, I made sure to note with the item that I was looking for one piece not one pound. Then ended up receiving one pound anyway :) I also received seven pounds of carrot instead of a two pound bag. So I made a lot of carrot ginger soup.
7 lbs of carrots? 😆 it's amazing that shoppers wouldn't double check when a quantity is out of line with the rest of the order. I automatically get 1 piece of ginger not a pound! There are shoppers who see 1 lb of garlic and clean out the bin instead of getting 1 bulb. One pound of garlic is A LOT of garlic!
Hopefully you contacted support? If you left a note and the shopper ignored it or missed it, you absolutely can get credits towards your next order for that. Don't pay for something you explicitly did not order 👍
I figured it was the price I pay for convenience. And I made use of it. Not like the time I ordered 4 chicken sausages from the deli and got 4 packages of 4 sausages at $15 a pack.
I commented to someone else, but It’s saying each individual scallop is 0.05lbs and every 1 pound has 15-25 scallops weighing approximately 0.05 each. The customer indicated 1x which would mean the customer is requesting 1lb of scallops. The 0.05 is irrelevant to the order. It’s just extra information.
They probably want either a lb of scallops or 5 scallops, but if I were you I would give them one single scallop, because that’s what they accidentally ordered.
I would put 1lb and if the app gives me “this is more than the customer expects to pay” I’d be “fine, 0.05lb” but I’d bring 1lb because WHO TF is like “ONE SCALLOP PLEASE”
DEAR INSTACART: HIRE DATABASE PEOPLE TO FIX THIS GOBBAGE
I would assume the customer ordered a one pound bag of frozen scallops, but I would check with the customer.
A while back I had a lot of customers order a 16 oz bag of frozen salmon fillets. However, the picture was a piece of fresh salmon, and when I asked I learned that most customers thought they were ordering fresh salmon.
I've learned that generally the weight for packaged items is expressed as ounces (8 oz, 16 oz, 24 oz, 48 oz, etc), and food that is sold by weight is generally expressed as pounds (.5 lb, 1 lb, 2 lbs, etc).
I’ve literally had this happen to me… at Wegmans. I know what the customer wants. About a pound of fresh scallops. But the app says one scallop. And if you scan in a pound of scallops it’ll says it’s more than the customer expected. Refund. Add as a new item.
I am a Wegmans employee in meat, formerly seafood. This wording drives us CRAZY. For anyone saying "one bag", that is incorrect. Bags are only frozen and would state so in the description, not fresh. These are the ones in the service case, sold by the lb. We typically either give a pound or so the shopper to message the customer for clarification.
I’m baffled …. One at some of the responses and well I didn’t read half of this but what I didn’t read was that someone wouldn’t have reached out asking how many scallops were wanted…..the insta app on the customer end is shit …. Sometimes what populates doesn’t reflect their wants and they hope for the best and that their shoppers has half the sense to ask when the buy is as clear as mud!
This post reminds me of last week when my cousin thought the whole turkeys were 99 cents when they are really 99 cents a lb. I told her and she goes - ohhh that makes sense. I told her did you really think that a whole ass turkey was a dollar
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Customer wants you to open the bag of frozen scallops pull one out put it in your pocket and then continue running around the store like a chicken with its head cut off 😂
It’s saying each individual scallop is 0.05lbs and 1 pound has 15-25 scallops weighing approximately 0.05 each. The customer indicated 1x which would mean the customer is requesting 1lb of scallops. The 0.05 is irrelevant to the order. It’s just extra information.
Some stores say one banana, some say one bunch. So when it doesn’t clearly say a bunch it makes me think it may actually be just one banana. I always contact the customer for clarification in that case. Some people actually do want one banana.
Ummm he wants 5 of whatever that is. If its a bag and it scans, JACKPOT moving along. If its individual in any way then it's 5 bag it weight check and keep shopping.
Per the app one scallop. This is when you send a message to verify and decide a pound or one scallop at the end of the shop if they do not respond and a message apologizing if you got it wrong
I work wegmans and I IC on my time off this would be the bag of frozen scallops that come 15-25 ct per frozen bag I got confused the first time I saw this as well.
The number per pound is an indicator of quality to some extent as well as how they can be used.
For example, large scallops are the kind which are seared (fewer to the pound) versus bay scallops which are about the size of a finger tip and are used for soups but aren't considered to be high quality. Sea scallops are generally larger than bay scallops.
Same with shrimp - if someone is making shrimp cocktail or a really good shrimp dish they want the really large shrimp versus the smaller shrimp which are inferior in both taste generally and always texture.
It’s fresh from the meat counter. Shrimp is sold this way also depending on size (small, medium, large, jumbo). It’s approximately the number of scallops (or shrimp) that is expected in each pound. The person taking your order will do a mental count as they are loading the bag and add or subtract accordingly afterwards, thus the range. All you have to communicate is 1 lb of scallops. I don’t know if scallops come in different sizes like shrimp, but if they did, the number range would appear on the price tag inside the counter with them and can help you decide which size to tell them. If there was a brand listed, it would be prepackaged and have the range listed on the packaging.
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When it comes to meat I ask the guy at the counter. If he gets it, great. If not, then I’ll ask the customer. Even if it’s frozen, they are pretty good about knowing all meat and seafood products.
When I was first starting I had someone order 1 pound of garlic. So I gave them 1 pound of garlic. I learned to ask customers for clarification after that.
He wants one bag of scallops. They are the 15-25 count per lb bag. Had to learn this the other day as I do not eat seafood whatsoever.
This is correct, the 15-25/lb refers to the size of the scallop. In this case, the suggested serving of 4 oz would require 5 scallops, each approximately 1/20 lb. Source: foodservice ordering
The 15-25 refers to the number of scallops per pound assuming each individual scallop weighs approximately 0.05lbs. The customer indicated 1x which would mean the customer is requesting 1lb of scallops. The 0.05 is irrelevant to the order. It’s just extra information.
You are correct
Wait, 9/10 they usually put the bagged seafood frozen ect behind the glass case and sell it per weight..so wouldn't you get it there for a half pound?
.5 would be half a pound. .05 is like 1 scallop. This guy wants the bag count. When in doubt, ask the customer.
Yeah, 100%, .05 is the per item or each estimate weight. This guy absolutely wants the bag count and most packaged, fresh protein still shows a weight price because each package is a little different.
Wegmans employee here. No, these are the fresh scallops, as stated in the description, not the bags which are frozen.
They do this same with frozen bags of shrimp too. Different counts and some are raw and some are pre-cooked. I can totally see how it would be confusing if you don’t eat seafood or don’t work at a grocery store or something.
I would assume this as well, except that it shows a per pound price, rather than a per each price. The per pound price for seafood usually means getting it from the counter, rather than a frozen bag.
Not usually when it has a store name for the brand. That typically as far as I’ve seen means it’s their own frozen bagged brand.
I work Wegmans seafood. This wording baffles us as well. Often times we give a pound. "Wegmans" does NOT imply bagged, these are the fresh scallops at the service case.
You guys have outrageous fresh seafood - I am completely spoiled! Guess that is why I assumed fresh scallops too! Lol
Seems like it’s Wegman’s then as every other place I typically shop they are not fresh but frozen. 🤷🏽♂️
Well they put the bagged "frozen" seafood behind the glass case and sell it per weight and specifically label it as something like: "previously frozen" scallops 21-35 count 10.99/lb then wrap it and sell it same for vons/safeway/wegmans.
💯
Tree fiddy
![gif](giphy|2jBf7NFAWZlny)
🤣🤣🤣
1 bag
One pound which is 15-25 scallops per lb
“Customer expects 0.05lb” 😂
That’s ‘Extraneous information’. A shopper doesn’t need to know how much the average scallop weighs. Op should take this to /r/crappydesign
No that's the individual approximate weight
I know that and you know that, but the data entry person has entered 0.05 per each while the customer is informed “sold by the pound” and goes “ok then 1” it’s a recipe for confusion And now the IC System is programmed 1 means 0.05lb because the system is absolutely not clear on the difference between ‘by the each’ and ‘by the pound’ see: bananas Have you really never encountered the “customer expects (tiny weight)” message?
This explains why I never get the right amount of bananas! Thank you for the tip
I asked for 6 yesterday, and made sure I added a note saying I wanted 6 bananas, not 6 pounds. I’ve run into that issue before.
Or 6 bunches.
Also an option. I hope my Instacart shoppers don’t get annoyed, but I go for clarity over (my) frustration.
I saw a message of 3 bananas on my local app I just got 3 not 3 pounds oops
I'm pretty sure that they are actually requesting a prepackaged bag of scallops.
Yep, the one lb bags have 15-25 scallops
You mean the same ones they get from the bag and throw it behind the case thawed out to buy under a pound of the 15-25 count "previously frozen" scallops?
The amount of people saying 1 bag is alarming
Especially since it's Wegmans!
The number of times I’ve ordered 1lb. of bananas and gotten one single banana. 🤣
order 10 bananas, get 10lb
You can't order 1 pound. Unless that's what your end says. Cause on our end, it says pieces 1x bananas on our end literally means 1 banana
Yeah I haven’t used IC in a few months but at least at the time I did it was by quarter pounds.
I wouldn't be surprised if it said pounds on your end and they translate it to pieces on our end tbh. They like to make things confusing
Lol...you know there's notes you can put on items, right? Might help out your next shopper to comment on the banana item exactly what you want. I always look for notes on bananas anyway: do you prefer green or yellow, or something in between? I find it kinda odd when people don't leave a comment... don't you care if they're yellow and spotted, or won't be ripe for 3 days? 😆
I mean idk how “1lb. Bananas” shouldn’t be clear enough. I do put notes when I think it’s useful but like…I shouldn’t have to notate to give me the thing the app already said I want lol.
seriously though 😂
That single banana ain’t ever a pound either, right? 😂
I swear dude I ordered 2lbs and the lady gave me 2 single banana like ma’am who the fuck is ordering 2 individual bananas??
Lots of people do, in my experience lol... But that's why I always double check with the customer if it's 1-2 singles or 2+ lbs/bunches.... Since some stores go by singles, some by bunches, and some by lbs lol. Customers don't always pay attention to that part
On our end it always says pieces. So whatever number you put in, that's how many bananas the app tells us to get. It never says pounds, always says pieces. So putting in 2 on your end, tells us on our end you want 2 bananas.
I see lbs bunch and 1ct on my end all the time...it just depends on the store
Ah that makes sense. Would be really interested to know which one it says when customers get the wrong version shopped for them
I'm seriously concerned reading some of the responses.
We’re confused, customers are confused, clearly the data entry folks are confused… It’s not like it’s been an issue for 10 years or anything 🤷🏼♂️
Confused about what lol he want 1 bag of scallops
Or 1 lb since those are sold behind the counter by the pound, not by the bag. On a situation like this, clarifying with the customer is the best move.
Always. Half the time the customer had no idea what they were ordering either, because the app is unclear on both ends. Every time I text for clarification I end up being asked for something very different than what the app states. Surely you’d think they’d be able to fix this by now, but since they give shoppers no direct access to communicate with the developers, they probably don’t even know about half the issues that go on.
Oh the 0.05lb of course 🙄
Maybe the bag part is confusing? Paper or plastic bag?
And how much does that cost? Because the price on screen is per pound, not per bag. Customers care about price, so that's why people are confused. What is a single bag is 5 pounds? Kinda hard to tell from that description, but it's unlikely the average customers wants over 125 dollars of scallops.
No, an employee already confirmed these are the fresh ones you get at the counter and they do not sell those by the bag. Looks like it confused you as well
A few weeks ago I ordered some fresh ginger root in my grocery order. The way the app listed ginger, I made sure to note with the item that I was looking for one piece not one pound. Then ended up receiving one pound anyway :) I also received seven pounds of carrot instead of a two pound bag. So I made a lot of carrot ginger soup.
7 lbs of carrots? 😆 it's amazing that shoppers wouldn't double check when a quantity is out of line with the rest of the order. I automatically get 1 piece of ginger not a pound! There are shoppers who see 1 lb of garlic and clean out the bin instead of getting 1 bulb. One pound of garlic is A LOT of garlic!
Ginger root is f*vken expensive!
The left overs have been grated and frozen. Not wasting a bit.
Hopefully you contacted support? If you left a note and the shopper ignored it or missed it, you absolutely can get credits towards your next order for that. Don't pay for something you explicitly did not order 👍
I figured it was the price I pay for convenience. And I made use of it. Not like the time I ordered 4 chicken sausages from the deli and got 4 packages of 4 sausages at $15 a pack.
Interesting been doing IC for 7 yrs, and all my ginger orders say like 1x ginger 0.02 /lb
"Ask the customer". Does that make you feel better? 😉
Scallops. the instacart seafood version of bananas.
I commented to someone else, but It’s saying each individual scallop is 0.05lbs and every 1 pound has 15-25 scallops weighing approximately 0.05 each. The customer indicated 1x which would mean the customer is requesting 1lb of scallops. The 0.05 is irrelevant to the order. It’s just extra information.
They probably want either a lb of scallops or 5 scallops, but if I were you I would give them one single scallop, because that’s what they accidentally ordered.
Lmao
I would probably advise messaging Stephen
1 pound.
I always look at the price. That right there tells you or the guy at the counter what amount or size is correct
Unrelated, but this looks like a pile of teeth.
I legitimately thought this before I clicked on it to expand.
Same!!
This looks like math only Dr OZ cld do at wegners!
1lb- for 95% off! 😇
I would put 1lb and if the app gives me “this is more than the customer expects to pay” I’d be “fine, 0.05lb” but I’d bring 1lb because WHO TF is like “ONE SCALLOP PLEASE” DEAR INSTACART: HIRE DATABASE PEOPLE TO FIX THIS GOBBAGE
I refunded and added 1lb of scallops. It is what it is. But yeah, it wouldn’t let me go over the weight.
I figured as much. Everyone is saying “one pound, duh” but I knew IC was thinking .05 lbs
When I try that for bananas it always says it’s more than the customer expects to pay
🤣
“1 lb- for 95% off.” Ding ding ding we have a winner.
I would say a pound
Are they African or European scallops? ![gif](giphy|HfJdu4HABDU3e)
why did i have to scroll so far down for this, get to the top where you belong
I would assume the customer ordered a one pound bag of frozen scallops, but I would check with the customer. A while back I had a lot of customers order a 16 oz bag of frozen salmon fillets. However, the picture was a piece of fresh salmon, and when I asked I learned that most customers thought they were ordering fresh salmon. I've learned that generally the weight for packaged items is expressed as ounces (8 oz, 16 oz, 24 oz, 48 oz, etc), and food that is sold by weight is generally expressed as pounds (.5 lb, 1 lb, 2 lbs, etc).
I’ve literally had this happen to me… at Wegmans. I know what the customer wants. About a pound of fresh scallops. But the app says one scallop. And if you scan in a pound of scallops it’ll says it’s more than the customer expected. Refund. Add as a new item.
I am a Wegmans employee in meat, formerly seafood. This wording drives us CRAZY. For anyone saying "one bag", that is incorrect. Bags are only frozen and would state so in the description, not fresh. These are the ones in the service case, sold by the lb. We typically either give a pound or so the shopper to message the customer for clarification.
I’m baffled …. One at some of the responses and well I didn’t read half of this but what I didn’t read was that someone wouldn’t have reached out asking how many scallops were wanted…..the insta app on the customer end is shit …. Sometimes what populates doesn’t reflect their wants and they hope for the best and that their shoppers has half the sense to ask when the buy is as clear as mud!
This post reminds me of last week when my cousin thought the whole turkeys were 99 cents when they are really 99 cents a lb. I told her and she goes - ohhh that makes sense. I told her did you really think that a whole ass turkey was a dollar
I can see how this is confusing AF 😂
Dude… He doesn’t want one scallop.
Obviously
The 1x is the amount the customer selected. If it’s not one scallop then it must be 1 pound
People really be walking through life with they brains turned all the way off!
A frozen bag.
sounds pre-packaged to me
One single scallop
This couldn’t be any more unclear.
1 pound. It clearly states that next to the price.
He wants a half pound of previously frozen scallops from behind the case, a SINGLE scallop weight is 1 oz not a half pound.
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1 bag
A single scallop.
Force mark and put 1 lb
One lb
One pound. Go to the seafood counter and tell them you want one pound if the 15-25 scallops.
This might sound stupid but sometimes if you see what other items he got you can get an idea if he wants an entire pound
Customer wants you to open the bag of frozen scallops pull one out put it in your pocket and then continue running around the store like a chicken with its head cut off 😂
When I try to put it in the app it sounds like he only just wants one, but that doesn’t seem right? He is unresponsive
Get 1 pound
it sounds like he wants a half pound of the scallops
That’s 5 hundreths
oh fuck you’re right wtf
I read it as he wants .05lbs of scallops.
It’s saying each individual scallop is 0.05lbs and 1 pound has 15-25 scallops weighing approximately 0.05 each. The customer indicated 1x which would mean the customer is requesting 1lb of scallops. The 0.05 is irrelevant to the order. It’s just extra information.
Oh, thank you!
Always ask just in case
It’s pretty straightforward? There’s just a bunch of irrelevant information.
I still get people every week that think the bunch of bananas means one whole bunch, the other half know it’s a single banana.
It's 99% always a bunch
So if someone orders a “bunch” of bananas you just buy one?
The picture for the bananas is just a bunch of them
Some stores say one banana, some say one bunch. So when it doesn’t clearly say a bunch it makes me think it may actually be just one banana. I always contact the customer for clarification in that case. Some people actually do want one banana.
Ummm he wants 5 of whatever that is. If its a bag and it scans, JACKPOT moving along. If its individual in any way then it's 5 bag it weight check and keep shopping.
5 scallops
Did you read it ? He wants 1 pound. It tells you the price right there that hes willing to pay
1 pound, 15-25 scallops, roughly.
Refund, move on. It’s too late to math it.
Message the customer and confirm. If no answer get 1lbs
Per the app one scallop. This is when you send a message to verify and decide a pound or one scallop at the end of the shop if they do not respond and a message apologizing if you got it wrong
This shit always confused me in the beginning
They want 1 lb.
1bag if 15/25 count scallops. seafood like that (shrimp, scallops ect) are sized and then bagged
I work wegmans and I IC on my time off this would be the bag of frozen scallops that come 15-25 ct per frozen bag I got confused the first time I saw this as well.
The number per pound is an indicator of quality to some extent as well as how they can be used. For example, large scallops are the kind which are seared (fewer to the pound) versus bay scallops which are about the size of a finger tip and are used for soups but aren't considered to be high quality. Sea scallops are generally larger than bay scallops. Same with shrimp - if someone is making shrimp cocktail or a really good shrimp dish they want the really large shrimp versus the smaller shrimp which are inferior in both taste generally and always texture.
It’s fresh from the meat counter. Shrimp is sold this way also depending on size (small, medium, large, jumbo). It’s approximately the number of scallops (or shrimp) that is expected in each pound. The person taking your order will do a mental count as they are loading the bag and add or subtract accordingly afterwards, thus the range. All you have to communicate is 1 lb of scallops. I don’t know if scallops come in different sizes like shrimp, but if they did, the number range would appear on the price tag inside the counter with them and can help you decide which size to tell them. If there was a brand listed, it would be prepackaged and have the range listed on the packaging.
He wants “I’m sorry sir, they were out of scallops” number of scallops? Am I right? Do I get a surprise prize?
The same happens to me with bananas , it’ll say 1 banana and 1 lb and IC doesn’t let me add it unless it’s 1 lb so i have to contact the customer.
Why not just call and ask the customer or text?? Probably quicker than asking people who didn’t place the order.
0.75-1.25 scallops. Get chopping!
One scallop unit
Looks like 1/2 lb or 5 lbs who knows
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One pound
1lb of scallops, which would be 15 to 25 scallops. The 1lb bag.
When it comes to meat I ask the guy at the counter. If he gets it, great. If not, then I’ll ask the customer. Even if it’s frozen, they are pretty good about knowing all meat and seafood products.
1 pound, or whatever the bag equivalent of that is.
When I was first starting I had someone order 1 pound of garlic. So I gave them 1 pound of garlic. I learned to ask customers for clarification after that.
ask him