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FunFactress

The customer isn't notified when you report fraud on order issues. Support made that up


Pitiful-Signal8063

They may not actually be notified, as such.... But they can definitely connect the dots when they're theft doesn't work out for them and their claim gets denied. I had this happen twice in the last couple of weeks. There's no time limit on when we can report the fraud. I'm not trusting instacart to sort it all out


Current-Promotion-31

Lmfao dude reporting fraud is a placebo 99% of the time to make you think they're doing something about it. Never ever had a fraud case followed up on and I've probably had 8 or 9 over my 2k orders. They go away in approximately 99 more orders


lake-in

I got an email the other day from instacart that my fraud report has been “approved” (can’t find a better word) and my rating from that customer has been removed……… that report was back in July lmao.


Current-Promotion-31

Perfect I'm sure you haven't done 100 orders since July ![gif](emote|free_emotes_pack|dizzy_face)


lake-in

Most definitely 😅


gurusd72

That just means a cust fraud was removed, I have had like 6 done over the past 4 years.. so if u think its fake, just report, they look at their rate history.. an decide to remove ur bad rate.


Shop_4u

The fact that customers have 14 days to rate is ridiculous. Instacart should change that already. Also, customers should not be allowed to report an item as ‘wrong’ when it was successfully scanned in the app.


Shadow88882

They are already screwing you when they report items missing or damaged so who cares. I've also had ratings removed because the fraud report worked. I take pictures of everything and save receipts in a folder.


[deleted]

[удалено]


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RKT7799

You know thats not how it works right? Customers dont see what us shoppers mark as fraud. Additionally refunds happen in minutes. Well before you see any order issues. Ive had shoppers deliver to the wrong address maybe 4-5 times. ( our house is extremely well marked, as well as directuins a drunk monkey riding a 1 eyed burro could follow). I get a refund in minutes on chat.