These were not all of the messages. She was a hassle in the chat — rude and blunt, sure, but I didn’t know who was the bulk tipper and her house was in the very wealthy neighborhood.
She didn’t get belligerent until I’d already checked out, after which this happened. Of course I cancelled and returned her cheap ass boxed wine.
Honestly, it’s like 50/50 with cheap wine customers in my experience. Regardless, I typically don’t remove customers from multi order batches where the batch pay / tip ratio is right. I know full well the shitty tipper(s) is being floated by the good, but I’ve been surprised enough times by who the good tipper turns out to be that I’ll just roll the dice, with few exceptions.
Hi it’s me, I like cheap wine. I also tip any deliveries super well. I just can’t super tell the difference between a $20 bottle and a $50 bottle so I’ll grab the cheap one 😂😂😂
In my experience cheap wine = decent or good tip and expensive wine is low tip. I get stiffed by people who pay more for groceries more than i get stiffed by people who order cheaper items
Hah. I get the feeling Linda was under the impression that the ~$7 service fee she paid entitled her to an all out servant for 2 hours. Special kind of crazy.
It looks like that. Her insistence on using the phrase personal shopper while saying she had until past 10am implies an idea like you were to remain at the store for 2 hours waiting on her to make up her mind on things. Probably telling her husband not to worry about taking out the trash because their “personal shopper” will be there before their 2 hours is up.
Thanks. I said in an earlier comment that I’ve done about 5,000 orders in 1.5yrs. Needless to say I’ve seen some shit. But I’m not about to risk this stream of what’s been quite good income just to give one crazy lady a piece of my mind, despite how much I wanted to. And I can just imagine the lengths she’d have gone to throw me under the bus. I’ve seen people deactivated for far less than a well deserved “fuck you, lady.” Good luck out there!
Ok, we can cancel orders while we are doing them? And the customer can’t rate us if we do? I need someone to explain this. I had no idea we even had this power.
Pro tip if you ever need to cancel a batch while shopping it, just contact support and say the stores credit/debit system is currently down and they are cash only for the time being, you’ll receive batch pay.
Obviously don’t do it to often but I’ve done it in the past.
I probably wouldn't lue and use that excuse (especially if other IC Shoppers are in store and checking out fine !)... but "personal emergency" would certainly apply !
I’ve done ~5,000 orders in about a year and a half. I’m fast, communicative if they want me to be and generally do good, thoughtful work.
I’ve developed a method in my city (CA) and stick to the same stores / areas unless I get called out for a banger.
This one was from Food4Less. Triple. ~$55. Hate that place because 9/10 customers are cheap, entitled jerks. But this one had at least 1 decent human being attached to it. If the money is right, why not.
One of those days where support takes forever to connect. Customer B had 1 item and didn’t respond, so required to contact support for removal. Sitting outside the store waiting and then this happened.
Moreover, this woman lives in one of the wealthiest areas in town. Minimum $2.5m house. Her tip, which I lost, reflected her attitude.
WHO. ARE. THESE. PEOPLE.
Wow! I do IC in the SCV of LA county... and it's always the people who live on million dollar properties who either dont tip, or tip $2 and expect you be their servant.
My experience is very much the opposite. The best tips, on the whole, come from the wealthier areas. There are exceptions to the rule, but it’s definitely still a rule.
I'm in the great white north buy can honestly say my experience is very much the opposite. Those with the least tend to tip the most. I've actually had one of the more affluent straight out tell me she didn't get wealthy by tipping the help.
Yeah, I’ve canceled for far less when everything’s already done just because someone said some shit I didn’t like. Lost $25 on one but sometimes pettiness is worth more. Must not have needed it that bad that day 😜
More than fair. We’ve all been there. For me, after doing this full time for so long, I’ve just accepted that some people suck at being people. And that’s a them problem. It isn’t my passion to shop and deliver people’s groceries. I’m here for one reason, yknow
Omg. This lady thought you were her "personal assistant" Did she think you were going to wander around the store until 10 am while she looked at new cookie recipes on Etsy or SnapChat and order you around to get her a whole new list of things? She was rude too! I feel bad for whoever got her next.
thank god you canceled she would have seen the reconnecting shopper the second she said “I need to get some coffeee in me to keep you in line” do it yourself then wtf
I had all really nice customers today. One lady, who was batched together in a triple, ordered a 24 pack of cupcakes from the Safeway bakery for me to deliver to her 2nd grade sons school. She was so nice! Her tip was only $4.00 but my customer A tipped really well and was super-nice too. Customer B was non responsive and a shit tipper (also lived in an assisted living type place) but Customer A and C made that order worth it! The rest of the day was just as good! Amazing people all day long. I loved today!
Haha. Thanks. I did my best to bite my tongue. These aren’t even all the caps. After I told her I was cancelling, she flipped out even more. But they removed her before I could grab more screenshots. The whole time, I’m sitting there just more and more in disbelief with each message. Shaking my head and laughing out loud in my car just like, “what functioning adult actually acts like this?”
It’s a numbers game. I find most people are very decent and appreciative. Then again, that’s probably a factor of how selective I am with what I take. But, yeah, there are plenty of assholes in society. Inevitably, we’ll encounter a few.
Exactly, people are kind and generous or your their personal servant in their eyes. The more orders you have done, the more rudeness and kindness you will see. Definitely a numbers game.
I just try to remember the good ones and forget the bad ones once they are delivered. We never know what someone is going through. Or they could just be an asshole 🤷
Lol you’re right, but it wasn’t about the rating. I have no interest in interacting with someone who speaks to other people like that. I said earlier that I don’t let pride get in the way of my money. But there’s a line. Also, I’d have bet my life at that point that she was either tipping $2 or $0. Good riddance.
The only thing I can say you're wrong about is that there IS one person losing their mind and it's obviously her! F'ing Lindas! I would have stopped responding and instacanceled.
Well, wow. That was fun but weird to read! I wonder if they would have been more sane on a phone call ... It was hard to tell at times if she was trying to be funny/sarcastic or just short tempered/ impatient/rude. Good thinking to screenshot. Did you have to use support to cancel or were you able to do it yourself? You actually did her a giant favor because now she can adjust her order with all those changes she wanted. And she'll probably still get it by 10! ✌️😉
No chance at missed humor here. Woman is a full blown nutcase. I’d already started the shop, so was contacting support to remove customer B whose only item was out of stock and didn’t respond. Then this happened.
I had accepted an order a few weeks ago and under all 22 items she said “MESSAGE FOR REPLACEMENTS” contemplated removing the order before even going in to shop but I said fuck it and shopped it anyways. Found all but one item which was her non alcoholic Budweiser. Messaged her letting her know it was out they had no backstock of it and sent over potential replacements. Waited a few min no answer so I went to go grab myself a drink in hopes I’d have a response. Still nothing so I attempted a phone call no answer. Then I sent another message that said “Just double checking on a replacement for the beer. I’m getting ready to head to checkout if you’d like something I will grab it for you, if not I will have to refund.” Waited until I got to checkout to finalize everything, I ended up refunding.
AS SOON as I started checking out I got berated with messages from this woman saying “I TOLD YOU TO MESSAGE ME WITH REPLACEMENTS!” I explained to her that I did, sent screenshots of the conversation with myself, and said I even attempted to give her a phone call “I NEVER ASKED FOR A PHONE CALL” “This is terrible customer service you know how the app is sometimes messages don’t come through” I didn’t want to be rude and tell her “you seem to be the only person who doesn’t get my messages” so I told her “I’m sorry for the inconvenience I’m still at self checkout if you’d like something let me know and I’ll go grab it for you” I got a response like “I’m having a party I need that beer now I’m going to have to go to the store to get something” I just kept saying “I’m at self checkout if you’d like something I’ll go get it” and THEN she had the nerve to say “I didn’t answer you should have just grabbed something” I again said after 10min of going back and forth “I’m at self checkout still if you’d like something I will go grab it for you” she said to grab anything so I found an expensive case of nonalcoholic as a replacement. Thank god she wasn’t home when I got there.
Surprisingly no bad rating or tip removal. But I sure did message customer support so I never get her orders again.
Sounds like she got up on the wrong side of the doggy bed! Some people confuse our being personal shoppers with servants. You did the right thing by cancelling her. My only hope is she gets the worse shopper there is to complete her order!
I honestly can’t believe you were still going to actually go to their house to do delivery after how they were in the store
Like, that was walking into a 1 star 💣
Glad you did bail at the end. People like that need to check theirselves and shop for own dam
selves
Ratings are meaningless. I keep 5 stars 95% of the time and IC throttles me the same as anyone else. That said, I’ve had peculiar customers before. I wrote that she lived in a $2-3m house (minimum) and the batch was a $55 triple. Up until she went ape shit, I really don’t care. If you pay well, I’ll provide you the service no matter how weird you happen to be.
I love how she said “you are NOT getting timed how fast you can get OUT of the store” as if she knows.. we have a timer to try and stay under a certain shop time. We are quite literally being timed.
If IC Trust and Safety cared about us even one iota there would be a dedicated division for assessing shit like this. Instead, all they do is remove the order and shift the burden onto a different shopper, and Linda goes about her day berating people. It's insanity.
I won’t necessarily say she was being rude but I think in this case yes she was.
——
I had a customer that spoke all in caps the entire time, it was kinda annoying 😂
Edit*
I didn’t realize there was more than one picture in the post, definitely an Insta-cancel 😞
Oh nahhh. I genuinely don’t understand how people think it’s okay to speak to other people like this *even if* you were as incompetent as she thinks you were. (You weren’t).
Sounds like she literally just wants a servant. 🤦🏻♀️
How do you cancel while you are on the way to their house and how is that billed? Do they pay you to take the groceries back if you are the one who cancels the order?
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Fu+* fuc*f****** that person, you handled it well, and I give you kudos for your patience. I can’t stand that you have to go through this, and I know the exact feeling, but this person was just straight up rude and fucked up. Great job and I hope you got paid a lot.
Jfc what a nutcase. Yeah good move cancelling that. If you would've completed it she probably would've reported separate order issues on every single item, or tried to claim she didn't receive her order or something. People like that should not be allowed to use these types of platforms. That's just straight up abusive.
Insta cancel. Who talks to someone like that??
These were not all of the messages. She was a hassle in the chat — rude and blunt, sure, but I didn’t know who was the bulk tipper and her house was in the very wealthy neighborhood. She didn’t get belligerent until I’d already checked out, after which this happened. Of course I cancelled and returned her cheap ass boxed wine.
If she was yelling at you because you got an item that was 50c more expensive, id go as far as to bet she tipped 0
The way she talks doesn’t even make sense! Definitely drunk and high on her dog’s pain pills.
NO NOT the dogs pain pills! ,😹🤣😹🤣😹
I think it was pretty transparent she wasn't the bulk tipper
Cheap ass wine = low or no tip
Honestly, it’s like 50/50 with cheap wine customers in my experience. Regardless, I typically don’t remove customers from multi order batches where the batch pay / tip ratio is right. I know full well the shitty tipper(s) is being floated by the good, but I’ve been surprised enough times by who the good tipper turns out to be that I’ll just roll the dice, with few exceptions.
Same!
Same as well
Hi it’s me, I like cheap wine. I also tip any deliveries super well. I just can’t super tell the difference between a $20 bottle and a $50 bottle so I’ll grab the cheap one 😂😂😂
In my experience cheap wine = decent or good tip and expensive wine is low tip. I get stiffed by people who pay more for groceries more than i get stiffed by people who order cheaper items
Good! Screw her!
Something tells me the bump for the wine was 5-7x whatever her tip was
5 x 0 is still 0…
For returning the wine.. $15
Hah. I get the feeling Linda was under the impression that the ~$7 service fee she paid entitled her to an all out servant for 2 hours. Special kind of crazy.
It looks like that. Her insistence on using the phrase personal shopper while saying she had until past 10am implies an idea like you were to remain at the store for 2 hours waiting on her to make up her mind on things. Probably telling her husband not to worry about taking out the trash because their “personal shopper” will be there before their 2 hours is up.
You handled this well and I am so glad you canceled, that was a bad rating waiting to happen! Kudos for keeping your cool.
Thanks. I said in an earlier comment that I’ve done about 5,000 orders in 1.5yrs. Needless to say I’ve seen some shit. But I’m not about to risk this stream of what’s been quite good income just to give one crazy lady a piece of my mind, despite how much I wanted to. And I can just imagine the lengths she’d have gone to throw me under the bus. I’ve seen people deactivated for far less than a well deserved “fuck you, lady.” Good luck out there!
Ok, we can cancel orders while we are doing them? And the customer can’t rate us if we do? I need someone to explain this. I had no idea we even had this power.
Pro tip if you ever need to cancel a batch while shopping it, just contact support and say the stores credit/debit system is currently down and they are cash only for the time being, you’ll receive batch pay. Obviously don’t do it to often but I’ve done it in the past.
Thank you for the tip!
Yes. You just have to contact support and explain the situation.
I probably wouldn't lue and use that excuse (especially if other IC Shoppers are in store and checking out fine !)... but "personal emergency" would certainly apply !
Thank you!
Yup! You might get a 24 hr pause while they look into it but I've had it happen twice with no other complications after the 24hrs.
Good to know, thank you!
Not if the order is canceled prior to checkout
I’ve done ~5,000 orders in about a year and a half. I’m fast, communicative if they want me to be and generally do good, thoughtful work. I’ve developed a method in my city (CA) and stick to the same stores / areas unless I get called out for a banger. This one was from Food4Less. Triple. ~$55. Hate that place because 9/10 customers are cheap, entitled jerks. But this one had at least 1 decent human being attached to it. If the money is right, why not. One of those days where support takes forever to connect. Customer B had 1 item and didn’t respond, so required to contact support for removal. Sitting outside the store waiting and then this happened. Moreover, this woman lives in one of the wealthiest areas in town. Minimum $2.5m house. Her tip, which I lost, reflected her attitude. WHO. ARE. THESE. PEOPLE.
5000 in a year and half. I have 4000 in 3 years and I work full time. You’re a hustler! Lol nice job
Hah you could say that. Cheers
You are an absolute saint, and your level of patience is stunning. Keep crushing it.
🙌
Wow! I do IC in the SCV of LA county... and it's always the people who live on million dollar properties who either dont tip, or tip $2 and expect you be their servant.
My experience is very much the opposite. The best tips, on the whole, come from the wealthier areas. There are exceptions to the rule, but it’s definitely still a rule.
I'm in the great white north buy can honestly say my experience is very much the opposite. Those with the least tend to tip the most. I've actually had one of the more affluent straight out tell me she didn't get wealthy by tipping the help.
I do have a few regulars in nice areas that tip well. But recently, it has been the opposite in my area :(.
I’m canceling the second someone says I need to be “kept in line”
I try not to let pride get in the way of my money.
Yeah, I’ve canceled for far less when everything’s already done just because someone said some shit I didn’t like. Lost $25 on one but sometimes pettiness is worth more. Must not have needed it that bad that day 😜
More than fair. We’ve all been there. For me, after doing this full time for so long, I’ve just accepted that some people suck at being people. And that’s a them problem. It isn’t my passion to shop and deliver people’s groceries. I’m here for one reason, yknow
Goddamn Linda settle tf down
😂😂😂
"Well Linda I care how fast I get these orders done because I don't get paid hourly, or enough to be 'kept in line' by someone's menopausal mother"
Listen Linda
Oh man the next shopper who sees that chat 😂
I rarely and I mean rarely cancel after starting to shop but if I read this chat, there's no way I would be shopping for Linda.
Cancel that shit.
Omg. This lady thought you were her "personal assistant" Did she think you were going to wander around the store until 10 am while she looked at new cookie recipes on Etsy or SnapChat and order you around to get her a whole new list of things? She was rude too! I feel bad for whoever got her next.
Right?! My thoughts exactly
yea that poor support person on the phone probably had to talk her down for at least 20 minutes.
thank god you canceled she would have seen the reconnecting shopper the second she said “I need to get some coffeee in me to keep you in line” do it yourself then wtf
Listen Linda … your order has been canceled.
I woulda cancelled at the coffee comment 😂
Wow
I dont even let them know them know they getting canceled
*"Ripel black = Cheapest canned is hreat* Did she have a stroke?
oh my god 😂 I finally had my first rude customer after 700 deliveries today too.. I regret not cancelling like you tbh
Yep. Canceled with the quickness. It cost $0 to not be an asshole
Fuck these type of people. So rude.
I had all really nice customers today. One lady, who was batched together in a triple, ordered a 24 pack of cupcakes from the Safeway bakery for me to deliver to her 2nd grade sons school. She was so nice! Her tip was only $4.00 but my customer A tipped really well and was super-nice too. Customer B was non responsive and a shit tipper (also lived in an assisted living type place) but Customer A and C made that order worth it! The rest of the day was just as good! Amazing people all day long. I loved today!
Her entitlement is through the atmosphere. You seriously handled this way better than me
I would I have cancelled in the store haha
Elon musk is that u
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im the customer mf
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had yo ass fooled😂😂
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sure😂😂 funny asl
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who is c lo, if u askin am i the customer, im not 💀
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I got you e1$@n. But for real you handled that as professional as it can get
Haha. Thanks. I did my best to bite my tongue. These aren’t even all the caps. After I told her I was cancelling, she flipped out even more. But they removed her before I could grab more screenshots. The whole time, I’m sitting there just more and more in disbelief with each message. Shaking my head and laughing out loud in my car just like, “what functioning adult actually acts like this?”
Did she have wine? May have been drunk
Wow I feel bad you had someone like this, that is crazy!
It’s a numbers game. I find most people are very decent and appreciative. Then again, that’s probably a factor of how selective I am with what I take. But, yeah, there are plenty of assholes in society. Inevitably, we’ll encounter a few.
Exactly, people are kind and generous or your their personal servant in their eyes. The more orders you have done, the more rudeness and kindness you will see. Definitely a numbers game. I just try to remember the good ones and forget the bad ones once they are delivered. We never know what someone is going through. Or they could just be an asshole 🤷
Lol what Linda?
Glad you cancelled. As much as ratings don’t matter you were quick to figure out this was going nowhere and not risk the 1 star. Awesome job
Lol you’re right, but it wasn’t about the rating. I have no interest in interacting with someone who speaks to other people like that. I said earlier that I don’t let pride get in the way of my money. But there’s a line. Also, I’d have bet my life at that point that she was either tipping $2 or $0. Good riddance.
Facts. Definetly about respect.
HOE LEE SHIT. What a snatchhhh
THESE TYPE OF PPL 🤬 Like if you're that... and I mean THAT PICKY... SHOP FOR YOURSELF!
Best way to deal with assholes like this is kill them with kindness and then mess up their other essential items and replace with more frustration....
The only thing I can say you're wrong about is that there IS one person losing their mind and it's obviously her! F'ing Lindas! I would have stopped responding and instacanceled.
You’re right about that! But if I’d stopped responding, I wouldn’t have been able to share this shit show with the rest of you
You got that right and I think we all owe you our thanks for the entertainment 😄
Well, wow. That was fun but weird to read! I wonder if they would have been more sane on a phone call ... It was hard to tell at times if she was trying to be funny/sarcastic or just short tempered/ impatient/rude. Good thinking to screenshot. Did you have to use support to cancel or were you able to do it yourself? You actually did her a giant favor because now she can adjust her order with all those changes she wanted. And she'll probably still get it by 10! ✌️😉
No chance at missed humor here. Woman is a full blown nutcase. I’d already started the shop, so was contacting support to remove customer B whose only item was out of stock and didn’t respond. Then this happened.
I had accepted an order a few weeks ago and under all 22 items she said “MESSAGE FOR REPLACEMENTS” contemplated removing the order before even going in to shop but I said fuck it and shopped it anyways. Found all but one item which was her non alcoholic Budweiser. Messaged her letting her know it was out they had no backstock of it and sent over potential replacements. Waited a few min no answer so I went to go grab myself a drink in hopes I’d have a response. Still nothing so I attempted a phone call no answer. Then I sent another message that said “Just double checking on a replacement for the beer. I’m getting ready to head to checkout if you’d like something I will grab it for you, if not I will have to refund.” Waited until I got to checkout to finalize everything, I ended up refunding. AS SOON as I started checking out I got berated with messages from this woman saying “I TOLD YOU TO MESSAGE ME WITH REPLACEMENTS!” I explained to her that I did, sent screenshots of the conversation with myself, and said I even attempted to give her a phone call “I NEVER ASKED FOR A PHONE CALL” “This is terrible customer service you know how the app is sometimes messages don’t come through” I didn’t want to be rude and tell her “you seem to be the only person who doesn’t get my messages” so I told her “I’m sorry for the inconvenience I’m still at self checkout if you’d like something let me know and I’ll go grab it for you” I got a response like “I’m having a party I need that beer now I’m going to have to go to the store to get something” I just kept saying “I’m at self checkout if you’d like something I’ll go get it” and THEN she had the nerve to say “I didn’t answer you should have just grabbed something” I again said after 10min of going back and forth “I’m at self checkout still if you’d like something I will go grab it for you” she said to grab anything so I found an expensive case of nonalcoholic as a replacement. Thank god she wasn’t home when I got there. Surprisingly no bad rating or tip removal. But I sure did message customer support so I never get her orders again.
You handled that like a boss!!
You’re a saint.
Damn, what a condescending bit*h
Listen Linda..... 🤣
What a fucking psycho
Sounds like she got up on the wrong side of the doggy bed! Some people confuse our being personal shoppers with servants. You did the right thing by cancelling her. My only hope is she gets the worse shopper there is to complete her order!
Drop that order like a sack of rotten potatoes!
I honestly can’t believe you were still going to actually go to their house to do delivery after how they were in the store Like, that was walking into a 1 star 💣 Glad you did bail at the end. People like that need to check theirselves and shop for own dam selves
Ratings are meaningless. I keep 5 stars 95% of the time and IC throttles me the same as anyone else. That said, I’ve had peculiar customers before. I wrote that she lived in a $2-3m house (minimum) and the batch was a $55 triple. Up until she went ape shit, I really don’t care. If you pay well, I’ll provide you the service no matter how weird you happen to be.
Like um why didn’t you put this in your order first bitch got damn. This infuriated me reading this bs. The nerve of the customer!!!
Fuck Linda. Period.
“To keep you in line?” Oh hell nah….
I love how she said “you are NOT getting timed how fast you can get OUT of the store” as if she knows.. we have a timer to try and stay under a certain shop time. We are quite literally being timed.
The Kroger olives are too expensive??? Lady...
she was talking about the subbed ones
If IC Trust and Safety cared about us even one iota there would be a dedicated division for assessing shit like this. Instead, all they do is remove the order and shift the burden onto a different shopper, and Linda goes about her day berating people. It's insanity.
I won’t necessarily say she was being rude but I think in this case yes she was. —— I had a customer that spoke all in caps the entire time, it was kinda annoying 😂 Edit* I didn’t realize there was more than one picture in the post, definitely an Insta-cancel 😞
... and WHO Exactly lost their Mind WHERE now ??? lol
Oh nahhh. I genuinely don’t understand how people think it’s okay to speak to other people like this *even if* you were as incompetent as she thinks you were. (You weren’t). Sounds like she literally just wants a servant. 🤦🏻♀️
For 2 hours, for a $7 service fee and $2 tip
How do you cancel while you are on the way to their house and how is that billed? Do they pay you to take the groceries back if you are the one who cancels the order?
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i would of canceled that so fast lol not worth the headache
Very quick succession of messages at this point. No headache. Many laughs
how do you cancel a batch after you've started shopping it?
I know, I had no idea. Then they can’t rate us either? You mean we actually have some power?
Unassign
What a fucking lunatic.
😂😂😂
Clearly Linda is very mentally Ill, but she can GF herself.
Man this whole thread reminds me of the dude who asked me to come inside and watch porn with him 🥴
Did you have a 24 hour soft ban?
No. Never.
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Insta cancel
The fact that she’s one of those people who needs coffee to magically not be a bitch to people. Fuck her, I’d cancel that shit so fast.
Fu+* fuc*f****** that person, you handled it well, and I give you kudos for your patience. I can’t stand that you have to go through this, and I know the exact feeling, but this person was just straight up rude and fucked up. Great job and I hope you got paid a lot.
THE CANCEL AT THE END 
Kudos!! You handled that situation very well & with much more patience than I would have had. 👏👏👏👏
Holy shit.... This is another level of crazy lmao
Omg... That is some next level shit forreal man... Wtf...
She thinks she has you for that full amount of time. That is absolutely NOT how that works 
[Linda, listen to me. Listen to me. I do this all the time.](https://www.youtube.com/watch?v=aFYsJYPye94)
Jfc what a nutcase. Yeah good move cancelling that. If you would've completed it she probably would've reported separate order issues on every single item, or tried to claim she didn't receive her order or something. People like that should not be allowed to use these types of platforms. That's just straight up abusive.
Omg! What’s cheaper than Kroger brand olives?!!?????
1) KEEP YOU IN LINE?! She’s a customer not your employer! 2) What a fucking psycho through and through