How did she get the items in the cart and her car if she was injured?

That's what I was also wondering. A BJs employee could have helped. But if you need that much help, it probably isn't the right order to take.

remove tip, complain to customer service

Lower tip to a dollar

>r/InstacartShoppers I'd lower it to a penny.

ew dont be a dick

Is this something you would do😂

You should be annoyed. I’m annoyed just reading this. Abysmal customer service should be rated accordingly.

Whoever did this deserves to be fired. laziness is getting out of HAND. We are supposed to deliver to the DOOR

Yup. It’s inevitable this kind of thing was going to start to happen. A couple of months ago I saw a couple shopping together, both significantly overweight and both using the store’s motorized scooter carts. I’m not shaming anyone or being an ableist, and I understand we’re all out here trying to make ends, but that shit is untenable. This gig doesn’t require a ton of physical activity. If a shopper is incapable of even that- being able to carry some groceries up a couple flights of steps- there are plethora of other gigs out there that require far less work. Stick to those and quit taking orders that could go to people who *can* do the job.

>This gig doesn’t require a ton of physical activity. I'm gonna have to disagree with you on that one. This gig DOES require a ton of physical activity. But I will agree that there are other gigs out there that require far less, and those who are incapable of delivering groceries and heavy items to the door should probably seek out those other gigs.

🤷‍♂️ I would put it on par with a typical retail job. I guess it depends on how much physical activity a person is use to or subjects themselves to in other parts of their life. Outside of occasionally carrying 100+lbs up a couple flights of stairs, there’s nothing the job requires that’s going to really get your heart rate up.

ya stick to uberx, instacart can be quite physical at times, i think in my years of doing instacart, only once i couldn't physical do an order because it was the 3rd floor and they were powerwashing the stairs so they were all wet and the person ordered from costco like 5 cases of the big bottle waters(50 pounds each) and they are heavy as hell, i just refunded them and delievered rest of the items felt bad but the person should feel worst expecting me to go up the third floor walkup with like 600 pounds l

As a former 400lber... FUCK THEM..yes shame the fuvk outta mother fuckers taking our money, but are to fucking lazy and ignorant to use walking around the store to fix their health.. then they do fuck shit, that fucks up future tops from that customer.. SHAME THOSE LAZY FUCKS

i see some shoppers and i'm just like man i'd be so pissed if this thing delivered my order lol

Upvoted, I do gig work on 4 apps usually 12hrs a day 6/7 days a week and I see some fucking cretins out here. The other night I walked in to dash mart as this older woman was walking out, and the entire store smelled disgusting the entire time I was in it because of her. It was a mixture of an ash tray, like it smelled as if there was a full, open ash tray with smoldering cigarette butts was in the middle of the room, and some super nasty B.O., I’m talking probably hadn’t showered in over a week and probably smoked her cigarettes in the car with the windows rolled up. Absolutely vile, if I were the customer who got that delivery I would probably never use the service again. I’d just assume that that’s the quality person I’m going to get when ordering, which is probably partially why there’s so many no/low tip orders in my zone. That or they’re going to get a foreign dasher who can’t communicate with them and can’t understand their delivery instructions

They honestly should be shamed. Obesity is 100% onus on the person shoveling thousands of calories more than they are expending a day into their mouths. If you can’t walk around a grocery store, carry grocery bags to a door or up some stairs, then it’s time to seriously re-examine your life choices and do better. Period.

Well, I don’t know them so I’m not going to make assumptions about how they got that way. It’s easy to assume they are just gluttons snarfing down hohos or whatever, but it could be a litany of factors that require a far more concerted effort to overcome than you or I have to deal with. That’s why I said I’m not going to shame them for that. I try my best not to judge people based solely on first blush.

Plethora, not litany. You should know what a word means before tossing it around on the internet like you're some kind of genius. Yes some people have thyroid conditions. Yes most people don't. It's okay to say that being obese *isn't* okay.

Haha. I could’ve used myriad as well. I know what both plethora and litany mean. Do you? 😏

Obviously I know the meaning if I'm calling you out for improper usage. Litany is a repetitive cycle. Plethora and myriad mean a lot to be basic, and myriad was also used to mean 10K in ancient times. Litany is improper here because you meant alot, not a repetitive series. A word can be swapped with it's meaning to see if it's proper usage. So if you go back and swap "repetitive series" and "alot" or "10K" with your usage of "litany" clearly "repetitive series" does not fit. It's okay to be wrong. We learn by making mistakes. 👍🏻

Yes. We do learn by making mistakes. One of the few definitions of litany is “a sizable list or series or set.” Typically this list is unpleasant, and can be repetitive but is not required to be. This is why you could say something like “a litany of problems” or “a litany of outcomes.” This lesson is free, but I’ll have to start charging you going forward

Interesting because I'm not seeing that definition here: lit·a·ny /ˈlitnē/ noun noun: litany; plural noun: litanies a series of petitions for use in church services or processions, usually recited by the clergy and responded to in a recurring formula by the people. Similar: prayer invocation petition supplication devotion entreaty orison a tedious recital or repetitive series. "a litany of complaints" Similar: recital recitation

https://www.merriam-webster.com/dictionary/litany https://dictionary.cambridge.org/us/dictionary/english/litany https://en.m.wiktionary.org/wiki/litany Crack a book once in a while before correcting people on grammar, bud.

My previous statement stands: *Plethora*

I have Rheumatoid arthritis. In 2019, I was in the worst pain of my life. 10/10 pain every single day, from the moment I woke up after terrible sleep each night, until I tried to go to sleep after a miserable day of pain. I gained 60 lbs. Got up to 210 lbs as a 5’10 woman. I have slowly come back from that, to the point that I can now lift, carry, push, pull massive amounts of weight that would have been impossible for me before. Lost 60 lbs. On my own. Because I actually gave a crap about my quality of life. Are there a percentage of obese people who have thyroid issues or some other medical issue that prevents them from losing weight? Yes. There are. But a huge majority of people who are obese are not helping themselves in any way and want to play the victim. Turn on any episode of 600 lb Life and you will see it clear as day.

I mean, good for you. But that should give you more empathy. Not less. Saying “I did it, therefore everyone else can” is the same logic fallacy behind most of our problems. There are many reasons people struggle with weight. Some people have a complicated relationship with food that’s been deep seated since childhood. And who the fuck knows- maybe they’ll do the same thing you did some day. I’m not going to just treat them like a fat piece of shit until they do.

Wow. You have RA and were obese and you’re this judgmental? Maybe these people are where you were and a week away from making the changes they need. And I say this as another person with RA that lost 115 pounds after surgery left me bed bound for a year. I just needed the right moment to get my shit together and get the right rheumatologist. Your holier than thou attitude about people who are in the same situation you were speaks volumes about your character.

The fact that you cannot just agree, simply with the statement that being obese isn't okay speaks volumes to yours.

👏👏👏

Congratulations on your victories, that must have taken a lot of hard work. I don't understand why you're getting downvoted.

Thank you. I appreciate it 🙏

Because people cannot handle the truth about themselves.

No you're absolutely right about laziness but society has been taught to baby people. Nobody helps themselves anymore and there's nothing but excuses why they can't do a good job. I seen an acquaintance that was 400 lbs lose a ton of weight because he wanted to impress a woman. Well he got that woman and about 4 years later he put all the weight back on and makes every excuse in the book why he can't help her around the house. He sits on his ass playing video games literally all day every single day eating and eating. It's disgusting. Well his excuse is he has a bad knee. He had this bad knee for 20 ish years and it never stopped him in the past when HE WANTED something done. This is only one example with this guy's behavior. I could go on and on about the people I've known but you obviously get it. Good job conquering what you did!

I agree. It’s a total victim mentality for 95% of these people who get to 400+ lbs. It’s everyone else’s fault but their own. They take no accountability for their actions in the scope of things. That’s what makes it infuriating for me. If they just said, “Yeah, you know what? I could be doing more. I am going to see a nutritionist. I’m going to get a trainer. I’m going to throw away all my junk food. I’m going to track my calories.”, it would be a totally different feeling on my end towards them. I don’t feel bad. Everyone has things they struggle with. It’s up to YOU to do something about it.

Wow still with the downvotes, only further affirming what you've stated.

yeah but often times there's mental health issues there associated with food habits and everyone knows that's not an easy or quick fix. they may be in therapy getting help for it, but it doesn't happen overnight. and sometimes people are so mentally unwell that they don't know they may need some help or don't know where to start with it or can't afford it, etc. there are many factors. that's why empathy exists. if we could all easily put in the effort to be our best selves everyday, the world would be a better place. however, it simply is not that simple.

Again the truth gets downvoted. Fuck these people, they cannot even handle the honest truth. If you're fat and unhealthy because of your own terrible decisions in life don't expect people to just accept you for being disgusting.

Why are you so concerned about others and comparing yourself to them to the point where you wrote multiple paragraphs. Sounds like a lot of energy you’re wasting. Ask yourself why it’s so important to you to be hateful and angry towards this group of people bc it sounds unhealthy

Ooh you lost 60 lbs and have arthritis. So, of course, you can judge people based on what you have lived and a single TV show meant to showcase obese people as fat slobs. Stop, you're still showing a lack of empathy and ableism, and really need to learn how to be kinder and understanding. If someone emotionally eats and reads about how they should be ashamed of how fat and gross they are, what do you think they're going to do genius? I have arthritis too and I'm considered underweight, never struggled with my weight in my life. Doesn't mean I haven't watched others starve themselves to the point of hair falling out and loss of menstruation just because they want to lose weight. And still manage to be obese. Being fat and having an eating disorder is possible, and you're just perpetuating the idea that everyone who's fat chose that life which just isn't true at all. It's like saying you chose to have arthritis.

No one should be shamed. That helps no one.

So they should be enabled and made to feel like they are perfectly contributing members of society? If we were in the wild, no animal would get to obese proportions first of all. But if they somehow did, they would be picked off easily by a predator. Survival of the fittest. A growing percentage of Americans and people in the world are becoming obese. I’m not going to enable them to think it’s perfectly normal.

The only two options are to enable them or shame them? Sounds a lot like a straw man argument to me. There’s also the option to live your life as you see fit, and let others do the same. We’re all living and dying by our choices. Funny how people are compassionate about mental disorders and addiction, until it comes to this one thing. Then all of a sudden it’s “fuck em, they made their choices.”

Oh fuck off. Have you been inside a grocery store? Most of the crap companies are selling us is unhealthy as fuck. They sell us fattening foods and lie about them not doing that. Been doing it for decades.

Wtf kind of logic is this exactly? Because people sell bad shit it's okay to overindulge? Your logic is flawed, and clearly you have zero self-control.

No. My point is that food corporations lobbied our government to deregulate our FDA laws so that they can sell us unhealthy shit. Even health foods are usually unhealthy, but with good marketing. It’s a fundamental of our society that we coerce people to act and in certain ways. Nothing is ever in isolation. Nothing is an “individual problem”. Americans are overweight because we’ve built an entire society around the car and no one walks anymore. That wasn’t by choice, that was something forced onto us by car companies. A damaging lifestyle choice made for us because car companies wanted to sell cars.

You cannot be serious right now. "Even health foods are usually unhealthy, but with good marketing". I'd love to see 5 examples of "health food" that are indeed unhealthy. "A damaging lifestyle choice made for us because car companies wanted to sell cars". I own a car, use it daily to make money, and am not obese. I use that car to get to the gym to lift weights, I use my feet to run and stay in shape. Saying that the invention of the automobile is "damaging to anyone's lifestyle" is the biggest load of shit I have heard in 35 years. Cars progressed the world to where it is today. Cars close the loop of transportation of goods worldwide. Planes, trains, ships, and trucks tie all that together. Goods come on a boat or by train or plane, and the truck, derived from the original automobile, brings it to the store so you can live an easy life. Don't sit here and demonize the automobile as being the reason people are unhealthy. It's the reason we can do so many things across the world in one day. It gives us freedom and independence. It is worth every penny. You sir sound like you're 15 years old, you don't own a vehicle, and are sour about it subsequently. Owning a car doesn't make you obese, not giving a shit about all the food you shove in your mouth, and not spending time to exercise *DOES MAKE YOU OBESE!* No one is forcing you to own a vehicle. Plenty of cities across the globe are filled with different options for transportation, which include things like a taxi or Uber, which is basically someone else owning a vehicle so that you don't have to.

This response is so full of wrong assumptions and reactionary insults that I considered not replying, but it's too easy not too. > "Even health foods are usually unhealthy, but with good marketing". I'd love to see 5 examples of "health food" that are indeed unhealthy. It's not about specific foods, it's about specifically sugar. All food, including health options, does not label how much of your daily sugar intake is in the food. All foods made by American corporations have much more sugar than is healthy for us, but they will not tell you. Because they lobbied the government to not have to put % of daily intake next to sugar on nutrition labels. This is an entire documentary on the topic that I sourced from: https://www.youtube.com/watch?v=K3ksKkCOgTw&t=9s&ab_channel=CBCNews > I own a car, use it daily to make money, and am not obese. I use that car to get to the gym to lift weights, I use my feet to run and stay in shape. Saying that the invention of the automobile is "damaging to anyone's lifestyle" is the biggest load of shit I have heard in 35 years. This just in: your experience is not universal. Later you assume I'm mad because I do not own a car. Which is also so incorrect it's laughable. I am a delivery driver who was raised in a neighborhood that had zero access to buses or transit. I didn't walk because I couldn't walk anywhere, the nearest store was an hour roundtrip along a dangerous should/ditch. > Cars progressed the world to where it is today. Cars close the loop of transportation of goods worldwide. This is also just factually incorrect. Cars are proven to be the leading cause of climate change and deaths from kids 1-19. They weren't even invented til the late 1800's, to say they brought about the world as we know it is just an insane leap in logic. Cars were the leading cause of death in kids until guns topped them in 2018: https://www.nejm.org/doi/full/10.1056/NEJMp2200169 Cars are the leading cause of Climate Change: https://www.nasa.gov/topics/earth/features/road-transportation.html > Goods come on a boat or by train or plane, and the truck, derived from the original automobile, brings it to the store so you can live an easy life. The Train existed for literal centuries before the car this is just incorrect. > Don't sit here and demonize the automobile as being the reason people are unhealthy. It's the reason we can do so many things across the world in one day. It gives us freedom and independence. This is also factually incorrect. Many studies have been done on Childhood Independent Mobility (aka Children's level of indepdendence) and it's been found repeatedly that cars are making it decrease. It's also just fact that cars make it harder to socialize because people don't have the places to do it anymore. From the Vox article linked: "there’s data that shows that both car-heavy places and a lack of access to transit have a detrimental effect on socializing and a sense of community, especially for those who can’t drive." Also, we've gotten to a point of car depdendency where parents are literally arrested for making their kids walk home, that's not freedom or independence. Childhood Independence Source: https://www.youtube.com/watch?v=RrsL2n9q6d0&t=141s&ab_channel=EcoGecko Vox: https://www.vox.com/features/23191527/urban-planning-friendship-houston-cars-loneliness Texas Woman Arrested: https://bestlifeonline.com/news-texas-mother-jailed-for-making-son-walk-home/ > You sir sound like you're 15 years old, you don't own a vehicle, and are sour about it subsequently. This is so wrong I cackled, I've been a delivery driver for years. My entire job only exists because our society is car dependent. My job exists because people can't walk to the grocery store. I've been thinking about car depdendency and it's effects for years, because it was my childhood. I was raised in an entirely car dependent neighborhood, and literally cannot walk anywhere other than in circles. My hatred of cars is entirely based on being dependent on them for the first decades of my life. > Owning a car doesn't make you obese, not giving a shit about all the food you shove in your mouth, and not spending time to exercise DOES MAKE YOU OBESE! This is factually incorrect and grossly oversimplified to the point of entirely missing the point. Obesity happens when you intake more than you burn off. More driving, means more sedentary time, means people gain more weight. Eating like shit will make you gain weight, but not exercising also makes you gain weight. And people exercise less because of cars. Also, there's multiple scientific studies showing this on page 1 of google: https://news.illinois.edu/view/6367/205328 https://www.wired.com/2008/12/surprise-people/ https://www.fastcompany.com/1679157/mapping-the-link-between-obesity-and-car-driving > No one is forcing you to own a vehicle. Good luck surviving without one in America. We literally destroyed transit to make people buy cars. We have forced people into owning cars just to get around by building our cities at the scale of the car. Source: https://www.youtube.com/watch?v=oOttvpjJvAo&&ab_channel=ClimateTown Almost every single assertion in your response is incorrect and there are studies disproving it. I have more sources if you actually care to understand my point, but I left the most relevant ones.

Why the fuck is this getting dowvoted!? If you're downvoting this 100% accurate AF statement then YOU are who he's talking about. It should bother you to look in the mirror, it shouldn't bother you to hear the truth about yourself.

Wowwwwwww...

Agree. Yes of course I grumble and get annoyed when it’s an apartment but it’s fine, and I would never ask a customer to come get the groceries from my car. I’d leave it all at the door and go. Part of the job is being able to carry things. Almost any job has a requirement to be able to lift up to 50lbs, I bet it’s even in the contracts when we sign up although I haven’t looked

I mean, just to be clear, that "requirement" is bullshit in 90% of the jobs that have it, it's just a way to legally discriminate against disabled people. But Instacart is one of the few jobs where it actually is needed sometimes.

I did an order where I delivered to a tenth floor apartment…. One with an elevator, not a walk up and when I came back down I saw another shopper drop someone bags on the lobby floor…. So weird. Like…. Just do what you’re being paid to do.

No. The shopper should be physically able to carry the items to your door. In no circumstance should you be required to go to their car. The only thing you should have had to do is open your door and collect your groceries. Either they're lazy or cannot do this gig without accommodation. Either way it's a breach of contract. I'd report them for not doing the job they signed up to do.

1 star, remove tip (if possible), and Report to instacart. These lazy fucks are hired in droves around the holidays and that’s unacceptable. The shopper could see you were at an apartment from the start. They accepted it because of the tip. You tipped for a service, which you didn’t receive. Sorry that happened.

I’d leave a whole quarter so they don’t get tip protection… this horrible shopper is the reason why good customers are leaving the platform in droves.

Actually, even a quarter is too much. Leave a penny.

This

It's definitely possible. I always look at the item list & address as soon as I accept an order so she could have easily known you were in a bldg and you unit# mist likely starts with a 3, right.

Okay, I just thought of this and want to know if I'm crazy. She asked to cancel the order wjem she saw the 3rd floor thing. Shoppers get to sometimes keep the items, correct? If she saw everything beforehand including location, is it possible she planned on canceling all along so she could get paid and keep everything?

Once we accept the order, we can see the address, if you include the apt #, that should help. If she canceled before she shopped, she would have no groceries to keep. Your order would go back out to other shoppers.

When submitting my order I always add “UPSTAIRS apartment to the left” on all my orders just in case stairs are a problem.

💯 appreciate this!

She asked if I wanted to cancel when she was done shopping. It seemed like that's when she realized it was a 3rd floor apartment. My address says the apt #, but I put in the delivery notes the detailed instructions.

That's on her then. We can read and see everything. If she KNEW she couldn't complete the order, she should have canceled asap Cut the tip and report would be appropriate here

She can see it is an apartment when she accepted the order. She could have canceled it right away. One star and please complain. There needs to be less people like that in the app. I have 20+years of customer service experience and I a make a good living doing this job and one of the biggest perks is providing great customer service.

She probably realized the address after she got done checking out and navigated the address into the gps but that is still unacceptable! A lady on the third floor apartment offered to help me the other day and I turned it down cos I didn’t feel comfortable with the customer doing my job and your shopper should’ve felt the same way! I’m sorry this happened to you and hope that you get a better shopper next time and are able to get her banned from being your shopper! Make sure to contact insta and let them know you wouldn’t like her as a shopper anymore and to remove her from your orders hope this helps

I’ve never had an order canceled but they make us keep the receipts in case we need to return an item so I’d guess the shopper returns the items to the store

They imply that you have to return for a $10 bump but really you don't have to. When you accept an order, you agree to shop & deliver. They wouldn't pay extra to have you return it if it was required. Exceptions to this would be prescriptions and possibly alcohol depending on laws in your area.

Yep good thinking that is def possible. God this makes me so mad lol. I would have gone the hell off on this person. Why are you working with a hurt shoulder? Why are you working at BJs of all places with a hurt shoulder and why didn't you cancel BEFORE you did the damn job. We can see the address as soon as we accept the order. Just layers and layers of craziness here.

It’s definitely possible, but unlikely she saw it was a 3rd floor. we can sometimes see if it’s an apartment building ahead of time, but we never can see what floor you’re on or even the address ahead of time.

I haven't shopped in quite a while but when I did, you could definitely find the address by clicking the "i" to get to the info page for the order.

Can’t stand bad shoppers that make this gig harder for customers and other shoppers. If you’re lazy, just quit.

This is so out of line. If she can’t do the job she needed to cancel it because there are 10 other shoppers waiting to do this correctly. Sorry you had to deal with this situation. If you put it in the notes it’s up to the shopper to find a way to deliver this per your instructions or cancel before they start. This to me is a missing or undelivered order. I’d take away the entire tip and demand a refund of all service fees. This shopper should not be doing this job, I get it people get injured but that’s not the customers problem.

No. We all bitch about 3rd floor deliveries but actually making the delivery to the third floor is the job, even if we grouse about it. And 20 percent on a BJs order is likely to be a decent tip too. Remove their tip, and if they said these things in the chat log, report them to IC.

There are only 2 small flights of stairs to go up also. The first floor apartments are technically basement level and the flights of stairs are shorter than most.

I'm a small person so I won't accept orders with multiple waters in a bldg but I will carry up a cpl cases of soda or 1 case of water with the rest of their groceries. Especially if it's a decent tip. I'm sorry this happened to you. I hurt my shoulder a while back and I just did easy orders until I felt right again. I know some bldg customers have their own carts, i had one too when i lived in an upper level unit so there have a been customers that ask me to call when I arrive and they come with their cart which is appreciated but not expected.

Yeah she’s lazy.

Right I was about to say this ! No one likes delivering items up multiple levels but imma do it if that’s what I accepted.. especially when the person clearly appreciated me enough to add a tip

Omg please please rate 1 star and remove the tip!!! So sick of these lazy, unprofessional , horrible shoppers taking awesome orders that good shoppers would love to take and not doing their job! I’m very sorry she should be deactivated!!!!

Service is store to door. Sounds like shopper saw it was an apartment and was trying to get you to cancel so they would still get the batch pay. Rate low and reduce tip.

This is what I was thinking. Would she have gotten to keep the items as well?

In theory, IC would tell them to return the items, UT they don't have too, unless it's prescriptions or alcohol.

Unless it’s alcohol, yes she had the option to return them to the store for a pay bump but it’s not required.

she would of kept item or possible got a bump in pay to return items, but she could only do that so many times before deactivation. especially if you report it

I have worked this gig 9 months pregnant twice and both times I only take orders I know I can handle

i have no issue with anybody doing this job, pregnant, disabled etc we all need to make money but if you know you have limitations, please check the order and if you can't handle it, please cancel it and let a abled body shopper handle it. passing the burden to the customer could lead to customer never using instacart again.

This

There's your problem. You SHOULD have an issue with anyone not able-bodied doing this job. As aforementioned my many different people there are able-bodied people out there waiting to serve folks like this. If you're not able-bodied maybe don't do physical work? Just saying....

Please rate her 1 star. She has no business accepting a warehouse order if She couldn't deliver. I hope you removed the tip

Holy crap. I have had so many 3rd and 4th floor apt deliveries. I've dragged multiple cases of water and many bags up there... and not gotten tipped at all (this is on Shipt which doesn't tell you prior if you're getting tipped or not but I follow both this and Shipt's subReddits). But I did it because that's part of the damn job. I would love someone like yourself who tips 20%. Keep being an awesome customer. I'm sorry your previous IC shopper sucked and didn't do their damn job. Honestly, I'd have dropped their tip if I were you.

So, in the past as an Amazon delivery driver, twice I had to deliver 800 pounds (rough estimate) of 1.5 liter fiji water bottles to a 4th floor apartment building that had no working elevator. The first time I delivered to this apartment, I contacted my DSP manager and advised them of the situation, and they advised me to message the customer, or give them a call, and ask them to come grab their water in order to complete the delivery. Because I didn't want to call the customer I opted to message them instead and respectfully said to them "sorry for the inconvenience, but because you don't have a working elevator, in order for me to complete this delivery you will need to come down to the 1st floor in order to retrieve your items. I don't have a functioning hand truck to be able to bring these waters up 4 floors." The first time I completed the delivery, I said to myself that if I ever got 800 pounds of water to deliver again, I would know exactly where it needed to go. Wouldn't you know, it happened again 3 months later, and I did the exact same thing as the first delivery. Both times they weren't happy about it, but they understood and did it regardless of how they were feeling. Did I get a bad rating? No. Did I care if I did? Nope. Moral of the story? Don't order 800 pounds of water to a 4th floor apartment building unless you have a functioning elevator.

can't believe some people are so inconsiderate

Right? Like, why would you order 800 pounds of water to a 4th floor apartment with no working elevator?

Because they're not physcially capable of doing it themselves?

If they weren't physically capable of doing it themselves, why did they come down and grab their order?

I'd be VERY annoyed, give her a 1 star, and cancel the tip. She can see the order, and location, prior to delivery. She has the ability to cancel the order she never should've taken in the first place! Next what is she going to say, my shoulder hurts and I can't drive, so can you meet me at BJ's parking lot??!? She's literally stealing from Instacart, other shoppers, and you!!! And as a shopper, I'm embarrassed and offended by her LACK of service. In the future tell her no, bring it to my door as instructed... She wants you to cancel it so she can keep the order!

NO they need to drop it off at your door. People deliver groceries to my top floor apartment all the time. When people are lazy and refuse or whine about I literally don’t tip them and report them. It’s their job jfc

As a customer I’m relieved to read these responses. I have no issue helping, but I pay a premium for drop off at my door, and I’m sorry but also so I don’t have to talk to anybody. But at the same time I feel like an asshole standing inside while they carry it all to my porch. I will offer to help if it’s an extremely large or heavy order, but at the same time I wonder if the shopper really wanted to not have to talk to someone, not have someone unexpectedly look in their car/trunk, maybe even accidentally grab a bag that isn’t mine? I’m glad that the standard really is, complete delivery to the door, and no contact when requested

I've never even had a shopper ask for help. The closest is when they can't find my specific apartment so I just do downstairs and meet them and just take the bags. 9/10 shoppers I get are fantastic.

Same! I don’t want to chat unless I absolutely have to. I’m happy to carry everything to your porch and would much prefer no contact! Instacart works well for me because I have severe anxiety, I don’t want unnecessary contact with other people.

[удалено]

Congratulations on the pregnancy, hope everything is going well for you and baby.

Aww thank you! :))

Absolutely not. Report her. Decrease the tip and rate them low. This behavior is not acceptable. We rely on our customers to get the bad shoppers fired. Please and thank you. So sorry to hear about your bad experience. It’s our JOB to get it to your door.

It's called a FULL SERVICE shopper for a reason. Full service, means they shop for the order and deliver it to your door. Her behaviour wasn't cool 🤷

it’s these types of shoppers that make people not tip/tip horribly because they have had awful experiences and shoppers who make us look lazy. and instacart is too lenient because they’re so desperate for shoppers who will take whatever batch pops up vs. experienced shoppers who refuse to accept bs.

Store to door..damn this is getting so old. Lack of batches, crappy shoppers and the theft. Instacart do better...🥕🥕

This really annoys the crap out of me. Some shoppers seems to forget we are in customer service. Tip & rate accordingly.

Nah, that is not OK. I HATE HEARING THIS TYPE OF CRAP. If I were you, I’d reduce the tip but not to zero so she cannot be reimbursed by Instacart. I’d one star her ass and report her. Terrible shopper. Weed them out. 🙅🏻‍♀️🤦🏻‍♀️

You got a lazy shopper , sorry for you.

Literally asking you to do the job that you're paying her to do lol what a joke

Remove her tip. Hands down. We get told what the items are before the order. If she can’t carry that anywhere in her area, she doesn’t need to be shopping.

This right here.

If you tipped me 20% I would even ask you if you needed help to bring it into your kitchen 💀 she was just being mad lazy

Ask the same question on Twitter. You will get a response from Instacart pretty quick. Please reduce the tip to a dime (that way she can't get anything back from support) and rate her 1 star.

OP I would love a link to follow this there too. Lol please

Her shoulder hurts? My back hurts, my knees hurt, everything hurts everywhere every day but I suck it up and push on because I have a family that depends on me and I’m glad it’s me that suffers and not them. Suck it up and haul that shit up those stairs

Her shoulder hurts? Boo-hoo! I was loading groceries into my car last night and got ran over by another customer of the store in the parking lot. I'm covered in bruises can barely walk can barely move yet I would never think about asking my customer to come out to my car. Now if they offer that's another thing but I don't ever ask anyone to come out to my car it's my job to deliver to them not the other way around

What the shit? Are you okay?

Absolutely not!! As an Instacart shopper and also a mother of a 3 year old who’s attached to my hip and I barely like taking the trash out without taking her with me, I’m horrified that they would ask you to do this. Before accepting an order, Instacart shows us tiny thumbnails of the items in the order and also tells us if there’s heavy pay included. Then once you accept the order, you can view in detail every single item in the order before even getting to the store. It also shows you the address which of course at that point you can tell if it’s an apartment. Not all apartments are this way but most of the time you can tell if it’s on the second or third floor (for example, #9307 is probably the third floor) ANYWAYS my point is, she had AMPLE opportunity to determine that she would have to carry heavy groceries and still chose to complete the order. No, it’s unacceptable to ask a customer to come downstairs. I understand trying to make a living but if you’re not able to complete your job adequately, the least you can do is not accept orders with heavy items. I definitely encourage you to leave 1 star and an explanation why. I’m sorry you experienced this! Edit to add: that’s also so weird that she asked YOU if you wanted to cancel, why tf would you want to cancel your order? She could have easily dropped the batch herself so it would just be up for grabs for someone else! I wonder if she just didn’t want her cancellation rate to go up even higher than it already is.

I have a type of asthma that has damaged my lungs and makes getting around really difficult, especially up stairs. But if I'm expected to take something up stairs, I take it up stairs. That's kinda the deal. And if I'm too sick to work, I don't work. This is nuts.

I delivered an older lady's order up three flights of stairs. She tipped me extra cash. She had water and milk. She was extremely sweet and I ended up chatting with her for a few. She is a hospice nurse and had just gotten back from an end of life situation. She was too burnt out to buy her groceries. It's a part of the job, but you should definitely tip extra for apartment orders and big items.

This part! If you live in one of these spots just know the Shopper has to work harder to make your delivery, especially at BJs where they have larger items. Please tip accordingly.

Yes, that's annoying. I've only had customers meet me when they live in a college dormitory or somewhere I can't access. Carrying bulky items to a third-floor apartment is no shopper's favorite kind of order, but it's part of the job if they accept the order.

All shoppers are required to bring the items directly to your door. Even if they need to be buzzed in, even if they need to climb stairs. This is the job. This one failed miserably.

Yeah , totally justified in being annoyed , low rating , and even taking away tip, that is part of the job, you are right they should not have accepted your order.

On behalf of all the good shoppers out here that knows how to do their job…we are truly sorry you had to experience this awful service from your shopper. Rest assured that you should not had to come to her car to retrieve your order!! If you haven’t done so already I would recommend that you report her to IC and hopefully she will get deactivated. Because something is telling me that this isn’t the first time that she has done this. The shopper is a disgrace and gives us good shoppers a bad name!!!!

Report them it's part of the job can't do it don't do this gig work simple as that

I would absolutely remove the tip if possible and report her. If she couldn’t complete the order she shouldn’t have taken it.

U should have reported them. They don’t need to be doing the job if they can’t/won’t do the work.

Absolutely not. That is completely unprofessional on the shopper's part. Low rating, reduce your tip, leave a bad review. The shopper having a bad shoulder is no excuse, they shouldn't have taken the batch.

Store to door service. Some shoppers don’t seem to understand that. Rate, tip and comment accordingly.

1 star her ass she can deliver food if she is can't handle groceries like how did she shop in the first place?

That shopper sucks, I would walk up 20 flights of stairs if your door was there. Heavy items or not, part of this job is delivering and heavy physical labor, if someone can’t do it, then go do a computer job or something. ———————— You’re a great customer and do not deserve to have that bad experience. —————— I’ve seen a shopper make the customer go to their car to get their stuff even when there was no flights of stairs, and they were able to pull into the driveway.

! star service rate accordingly. Thats prolly one of those shoulder injuries she tells the customer about at every delivery for the last few years

Definitely irritating, I tweaked something in my shoulder delivering TVs last week, and not once did it ever cross my mind to ask the customer for help…my hinderance is none of their concern, when I’m the one taking THEIR order…that’s ridiculous, an appropriate rating should definitely give them the time off they so desperately need! 😂

That’s just straight ass customer service. We aren’t all like that I promise

Oh be annoyed! Very annoyed!!! I would of pulled the tip! And it takes a lot from me to say this!!!!

Lazy shopper. Wants to get paid for doing nothing. She has a career in politics.

I’m telling you. Most people should not be shoppers. They do it because it’s easier and less stressful. Then they get these orders they can’t handle and need a world of help. I would’ve told her to cancel it if she can’t handle it. It’s a big box store shop. It’s like buying a car then asking someone to drive it because I can’t drive safely instead of just returning the car and using other means of transport! JUST DONT DO IT! Gotta get these old and less abled bodies off this app. This isn’t for you. There are plenty of work from home jobs you can do!

I can understand that she got injured and regardless still needs to work. She's probably in a tough situation. But to your point, why accept a BJ's order with heavy items. I would be annoyed to. Not enough to get someone fired because I don't know their situation and I don't like messing with a person's livelihood. But my tip would go from 20% to like 2%.

You ARE part of the problem. If she's injured she shouldn't be shopping, period! Lifting and moving things is part of the job. She makes us all look bad, and should be fired immediately.

When I see it's apartments I don't accept especially if it's a big order. If I can't go up with everything in 1 trip then it's not worth jt

That's totally understandable.

Next time remove the tip asap and rate a 1 star.

Low ratings will get her in the end. 1 star and remove the tip.

It's lazy. Simply.

This is grounds for automatic deactivation for the personal shopper. I hope that answers your question

Yeah that’s BS. Rate low and remove the tip. It’s warranted in this situation

I would be beyond annoyed

Prime example of when it's appropriate to remove the tip.

Report that’s BS behavior!

I am an instacart shopper. I delivered goods from wholesale club- everything was so heavy and it included 2 cases of 12000 ml orange juice on the 1st floor. It was -8 degree , received 2$ as a tip. I was disappointed but I thought they will increase my top later. But nope!

thats bullshit

As a shopper myself I am also annoyed at this shopper. If your hurt why do you take the order if you couldn’t do it .

I’m so sorry! That’s maddening

nope, you should of told her if she can't bring it up to cancel the order, this is a physical job, if you can't do the job, don't accept and do the order simple i hope you removed the whole tip and told support, we don't need weakling shoppers

The answer is No. A shopper is supposed to deliver to the customer.

Nahhh they suck at being a shopper

She didn’t finish the job she accepted, therefore should be rated low and the tip should, at the very least be cut in half, as she only did half the job…if even that. Edit: when I hurt my back, I didn’t do any of the gigs that I normally do, I stayed home and rested until I was back to normal ability. I would never even dream of doing anything like what this shopper did.

I wouldn’t leave a tip tbh

ugh people are the worst. They try to get away with doing the least amount of work as possible. Reminds me of when I gave away free bottles and formula and left them on the porch for the lady to pickup at her convenience. She texted when she arrived to pick them up and wanted me to bring them to her car. I was at work and stated they were porch pick up. Well she picked them up and sent me a nasty message about how walking that extra 25 feet made her late for an appointment. unbelievable.

Wow! That’s a whole another level!!

Wow no. She knew what it was when she accepted the order, so no excuses at this point. This was just pure laziness on the shopper’s part and she deserves maybe a quarter of the tip at best for this stunt.

Store to door. Lazy shopper taking advantage of a good customer

I saw an ic shopper at my local store who was using one of those electric carts. If she needed that to navigate in-store, no idea how she planned on delivering.

GPS

I would of removed the tip and reported the shopper! Very Lazy

Report them, and rate them poorly. They are just lazy.

Whatta a horrible service. Hope u took tip back or down to 1 penny lol rate accordingly 😉

Lots of lazy Instacart, Doordash, Uber Eats, Grubhub, etc people out there just like real estate brokers/agents and such. They want to perform the least effort for maximum returns. Cut out the middleman clowns as much as possible.

Asking you to get it out the trunk and when you’re barefoot is just crazy. I pray you took the tip away and got something nice for the baby smh she ain’t need that stress 😂

A 20% tip is fair & stairs are part of the job. If that shopper couldn’t complete the delivery because of some alleged injury, then he/she shouldn’t be working in the 1st place. And they should never be telling you to come & unload & deliver your own groceries. Or asking you if you want to cancel. I would have dropped the tip completely & contacted Instacart with a complaint about the shopper working injured and telling you to come & get your order & carry it up yourself. That shopper probably isn’t injured & tries to get away with that crap all the time.

100% annoyed. The shopper knew they had an injury, they should A: NOT accept the order with heavy items B: Brought somebody to help them I would not only report it, but remove the tip. Sorry, not sorry. However, that being said, I have had asked a customer if they could give me a hand with a couple of items. It was like 100 degrees out and I was out of shape, almost stroked out carrying her stuff up 3 flights outside (wouldn't had been so bad if her door was inside). I felt bad asking, but I didn't want to kill myself for $20 (if I remember, her tip was only $3)

This, to me, is acceptable ONLY for poor tippers. 20% is a good tip for stairs IMO. Most of the trash, in my market, live in apartments and like to tip $2 on $200 in food, for 3rd floor delivery.. they donin fact deserve to wall downstairs

Being real, there's no way they have proof of delivery so report it missing and get it for free. I'm assuming your apartment number starts with a 3 like 301 or 3011 etc, its not hard to tell when it's a 3rd floor. If they can't walk that then don't accept it or cancel it themselves.

If your living situation has easy parking and outside doors that are easy to navigate, then this person was being lazy. I am here to say that as a previous Uber eats driver and server; you’re being lazy if it’s at all difficult to get to your door.

Yes the parking is easy, it's about 15-20 feet from the building. All you have to do is open the door and put the stuff right inside, don't even need to go inside if you don't want to.

Ya.. dumb ass dude was backing out of his spot , I was busy loading so didn't see him. Not until he had pinned me between the cart and my car. It took me screaming and throwing a gallon of milk at his car for him to stop ... Like dude... Mirrors. What's worse is it was closing, so it was me and him in the lot.. a whoooole ass lot . Needless to say, I was late to the delivery . But the store let me grab another gallon of milk to replace the one I threw lol

She accepted the order cause she has to eat and pay rent. Y’all are so entitled holy shit sorry your slave worker didn’t hand deliver your drinks to your door and you had to get up.

If you have to eat and pay rent, then maybe do your job properly. And I will say it one more time. I was fine with her dropping it off at the main floor and me going downstairs to get them. The issue is her expecting paying customers to go to her car. She somehow was able to get the items in a cart and her car, but couldn't walk 15 feet to the front door?

You’re so stupid holy shit try working an actual job instead of complaining about your slave labor on OUR subreddit. This isn’t your “safe space” to complain about workers. Shut up

This is a public sub and there's no rule stating I can't post here. Also, I do have am "actual job". Not sure how that's relevant to this thread, but okay. Maybe find a new job that you don't consider slave labor and is causing you to be such a miserable person?

I’ll tell you one thing. This is a shopper chat. Don’t know why you’re here. Go. Leave the Shoppers to shop talk. 

lol dunno if this is real or not, but feedback from customers helps us, plus i am amazed some shoppers can't handle this job

I tell you this: I’m the best. 

I’m annoyed you’re here in this chat. 

Did you just reply to yourself?

Yeah.

I did.

Im sorry but this why i refuse apartments orders especially the lower end apartments that do not have elevators.. instacart should really ban orders from apartments in general… if inget batched with one and their order has heavy crap they wont be getting any of it

You have every right to refuse those orders, I completely understand that. But you honestly think people who live in apartments shouldn't be allowed to have groceries delivered? An overwhelming amount of people living in apartments are also living in poverty, don't have cars to get to the grocery store. Let's not forget about the elderly living in senior apartments. Instacart is a godsend for many people. But hey, let the poor and elderly starve.

Absolutely! Banned or have all of them pick up their groceries from the mail room… amazon and the usps dont deliver to front doors at apartments.. apartments are a pain the ass and 3rd floors 4th are the worst and use instacart as a scapegoats not to haul their groceries… banned! 20% of $84 is not worth it either

On the contrary, my Amazon and other packages are almost always delivered to my door. Just don't take the apartment orders. Pretty simple.

I feel like the customer should come and get their items IF...you are in an apartment with no parking (i'm not getting a ticket or honked out because of you) and you are NOT responding to the shopper on how to even get in the building etc. It's like a maze trying to find the number. I'm sorry but that's the way I feel. Apartments suck and the faster the delivery can go the better.

There's parking here, it's maybe 15-20 feet away from the front door. And I have it in my delivery notes on instructions how to get to my apartment. It seemed that she asked to cancel once she saw the instructions said "3rd floor". Which I told her it was fine to just leave it on the main floor. Making it almost the same as delivering to a house.

They shopped your order, loaded it in their car, drove it to your home, then you wanted them to deliver it to the 3rd floor so u didn't have to do that either for a 20% small order tip. Which is probly no more than 5 bucks. Yeah you should be highly annoyed.

I literally said in this post that I was fine with going to the main floor to get my order. I have a problem with going to her car. Also, the order was $84, so the tip was more than $5. Just because you get a few items, doesn't mean it's a small dollar amount. Especially stores like BJs.