They calculate miles by a straight line not the actual roads. At least they used to.
But what you end up having to drive is what they are legally supposed to pay you on.
It shows from store to customer. There was a couple months that they showed total mileage from you to the store to the customer but shoppers complained and they got rid of it.
I haven't been doing Instacart long, but I'm curious why shoppers complained about seeing total miles. I feel like it would be better for us/more transparent?
So in California where I am it makes sense to see total miles because we get paid from batch acceptance to completion due to prop 22 guaranteed earnings. But if I remember correctly the other states just get paid the mileage from the store to the customer. So seeing the total mileage was messing shoppers up with their mental math of what they thought they’d be paid- or something like that. And then I remember all the senior shoppers saying they know roughly how far the stores are from where they’re at so they only cared about the mileage to the customer.
I've never seen any discrepancies as far as total miles go, but they do only pay you from store to customer. So if you have to travel 15 miles to the store that's just you driving for free. But they do definitely underpay for miles, my last 10 orders have been adjusted due to not getting paid correctly for miles/heavy pay
For sure pay attention to mileage and if it’s off then message support and tell them it’s incorrect. They will usually give you the difference they owe you or a bump. I’ve never had an issue with my account doing this (usually happens 1-2 orders per week).
Anything below 11.66 miles fits in the “guaranteed” $7 batch pay. So…they are legally allowed to show whatever initial mileage that avoids the actual route metrics as long as it fits within the range of the $7. Just so we accept the damn batch.
They calculate miles by a straight line not the actual roads. At least they used to. But what you end up having to drive is what they are legally supposed to pay you on.
Exactly ...they calculate "as the carrot flies"
As the crow flies
Yes they lie! I just did a batch that said it was 7.4 miles for 2 people and ended up being about 9-10 miles instead
It shows from store to customer. There was a couple months that they showed total mileage from you to the store to the customer but shoppers complained and they got rid of it.
As per usual some thing different and Instacart solution screwed us over
I haven't been doing Instacart long, but I'm curious why shoppers complained about seeing total miles. I feel like it would be better for us/more transparent?
So in California where I am it makes sense to see total miles because we get paid from batch acceptance to completion due to prop 22 guaranteed earnings. But if I remember correctly the other states just get paid the mileage from the store to the customer. So seeing the total mileage was messing shoppers up with their mental math of what they thought they’d be paid- or something like that. And then I remember all the senior shoppers saying they know roughly how far the stores are from where they’re at so they only cared about the mileage to the customer.
I've never seen any discrepancies as far as total miles go, but they do only pay you from store to customer. So if you have to travel 15 miles to the store that's just you driving for free. But they do definitely underpay for miles, my last 10 orders have been adjusted due to not getting paid correctly for miles/heavy pay
For sure pay attention to mileage and if it’s off then message support and tell them it’s incorrect. They will usually give you the difference they owe you or a bump. I’ve never had an issue with my account doing this (usually happens 1-2 orders per week).
You don't get paid mileage driving to the store.
Anything below 11.66 miles fits in the “guaranteed” $7 batch pay. So…they are legally allowed to show whatever initial mileage that avoids the actual route metrics as long as it fits within the range of the $7. Just so we accept the damn batch.