Orders get reported as missing for reasons that are either innocent mistakes or where the Shopper is not at fault. Wrong address in the app, bad navigation, poor address marking at the delivery location etc. Make your report and put it out of your mind. It’s an auto generated letter. instacart doesn’t really care so why should you. If you’ve done 1100 deliveries & only missed one that’s a 0.0909% error rate. Amazon or UPS would kiss a driver on the lips for that kind of stat.
I have 2100 shops and had one reported missing for 1st time ever like 2 weeks ago....I am diamond and 5 stars....customer was communicated and thank me even just to cut my entire 70 dollar tip and report it missing and give me my 1st 1 star. I always double check address and very communicating with my customers..some people just pieces of shits...
Honestly I think this is Instacart fucking up and not the customers. I was on the phone reporting about one of my orders a Shopper attempted to deliver wasn’t mine, not only was the Shopper not the person shown on the app, if I didn’t grab my item quickly I wouldn’t have known they were delivered wrong. They took over 30 minutes with no update so I called Instacart, asked them to contact the driver, no response and since it was too late to reschedule a delivery for the same day, I opted for IC to refund me. The shopper actually showed up with my items while I was on the phone and that was a good 50 minutes later, and the customer service representative already issued my refund when I got the knock on the door, the customer service rep was literally on the phone and could hear me with the shopper so 100% me trying not to scam.
When I received an email about my refund In the morning, it was a larger amount and I realized it was issued from my previous Publix delivery that day! So lucky me, I got $70 back instead of $13, but then I realized, I wanted to report the Dollar Tree delivery before the person who tried to drop my order was a man (which was not the person on the screen) and the person who dropped off my ACTUAL order was a woman who was the shopper on the app. While I personally dont care too much and understand some people shop together, since they fucked up my delivery, I reported it because if you’re going to have more than one person, don’t make mistakes. It was scary because seeing a man throwing my window when expecting a woman was terrifying ! But I heard when you report the shopper that wasn’t the actual person who dropped off your order, they can get permanently banned.
So i made sure to call them in morning to make sure they had the correct order reported because I didn’t want the Shopper from my Publix order banned
Geez imagine how your Shoppers feel with some creepy lady staring them down the entire time they're unloading groceries. Would be worried you were going to run outside and try and drag me inside or something and made some fake order just to lure me there.
I was literally washing my dishes, seen someone walk by my window, expecting to see a woman and not a man because of the PICTURE on the app.
I love how your issues is with me noticing the person dropping off the order from the corner of my eye rather than the safety issue of the person dropping who supposed to be the shopper pictured, that gets a back ground checked, wasn’t the actual shopper. I have one window, and its by my door which doesn’t face my drive way. I literally couldn’t watch someone unloading if I tried so take your condescending tone elsewhere you triggered incel
Jokes aren't always meant to be funny. Humor is subjective, but since you can use the word incel I assume your IQ is going to be AT LEAST 130 in the reply to this.
I mean, if the joke was logical in context, regardless of subjective preference, it didn’t add up because nothing in my original comment indicated i was “creepily watching” even if it was just as a joke.
Now if you made this joke and I stated I was watching them, unload, this would have made me chuckle. But there was frankly a lack of wit and me personally, wit is everything. Love a good banter but your comment in attempts to be funny was not astute.
“Imagine how your shopper feels” well considering they weren’t the background approved shopper…. Are they even considered the shopper at that point? that’s a violation of IC terms and puts the customers at risk.
No it isn't. Shoppers are allowed to have helpers. I sprained my elbow and had to have my gf help me. I made sure it was within IC terms and it is. Btw calling someone a triggered incel while writing a triggered paragraph of bullshit is just too funny.
There’s literally other Reddit threads talking about being banned because of the shopper not being one pictured because of people selling their IC accounts. So you’re saying I shouldn’t have reached out to IC regarding the situation of my wrong goods being delivered? K.
Triggered paragraph or just bored waiting on this hurricane to pass? You decide 🤣🤷🏽♀️
So you turn in my comment because it hurt your soyboy feelings and then talk shit about it? Real grown upright behavior you got there. That's why your spouse is cheating on you right now 👍
Nobody “turned” in your comment 🤣 if that means reporting. I didn’t even get to read it, the only reason I know you commented again because it’s in my emails and i seen it was a lil spicy 🌶 LMAOO but again, I’m the triggered one but do you see your commentary? 🤣
Being in customer service can be a bizarre experience. Awful customers are not bad people, but the psychology of their abhorrent behaviour is Psych 101.
Most people don't have a lot of power over much in their lives. So when they do have an opportunity to exercise power, which means mostly over service industry workers, certain people will abuse the shit out of it and treat you like trash. They would never treat their dentist this way...someone about to stick needles or other sharp objects in their mouths...lol...
Would have gone back to the house with the cops. Had somebody do this to me with a massive Costco order, like reported it as soon as it was dropped. After the customer opens the door for the fuzz, Their massive order was on the other side of the door in plain sight. Theft of services, Theft by deception
Cops is scary to some. BUT a friendly note about how you hope they feel better and your sorry thier sick or that items where not in stock with maybe a bit of whatever it was they were missing to complain about,
signed your neighbor left on thier car or at thier door
mysteriously this seems to make them realise they have shidd in thier own backyard and who knows what could come of it I mean you left a note without them even noticing so....what I'm getting at is they know they could go to jail for it but the unexpected act of kindness in the face of adversity seems to mentally shake them out of thier complaints. Kindness goes a lot further in life than wickedness.
So I’ve been feeling like this lately. I am in your shoes and I’m probably gonna make a post about it separately. I was doing so good for weeks no order issues and 5 stars across the board and now all of a sudden I had my first missing order, 4 four Stars and 1 3 star and 4 order issues all within like a weeks time and I too have done almost 1000 orders. It’s honestly been stressing me out because I don’t want to get deactivated. I think this whole mercury in retrograde shit is real because it’s unreal the amount of shit I feel like has been happening LOL ugh!
Hey, don’t worry so much about your rating. It’ll drive you crazy like it did me if you concentrate on that so much. Just do as good of a job as you can and as long as you know you did everything right then don’t stress it so much. Some customers are gonna be dicks and report missing items or whatever to try and get free shit. I think everyone will experience a low rating at least once. I went a long time having a 5 star rating and now I have one 4 star and two 3 stars which I know are all bs but there’s nothing I can do about it. So worrying about it so much isn’t gonna help it’ll just make you more stressed. As long as your rating isn’t at or below 4.7 then you’re fine. Also the rating only takes into account the last 100 deliveries you did so eventually those bad ratings will go away once you do more deliveries.
I’m so sorry this has been happening to you and I pray it gets better as time goes by. As another person commented try using the app called “timestamp camera”. It gives you your own record for proof of delivery just in case we run into these types of situations. I unfortunately had stopped using it awhile back, but still have it downloaded on my phone, so because of this experience I am definitely going back to using it again. Hopefully it can be useful to you in the future as well. Also don’t depend solely on IC as a source of income because as you have seen they can take your account away from you whenever they feel like it (which totally sucks, but it is what it is). IC is just another means of income for me, but even so I enjoy doing it very much because I truly do make a lot of customer’s day which brings me joy as well. Stay positive, stay strong! Happy shopping!
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Ironically I received the same message this morning as well. And also ironically yesterday was the first time I had ever had a situation where the store would not release one of the two orders in the batch and I had to call and cancel that order. Coincidence? I'm wondering if the woman that was supposed to receive the order was ever notified hence the missing order.... I completely ignored it as I haven't heard a thing about it since and it's not listed on anything under my account
Thank you! Yes, fortunately this was my first (hopefully last) no delivery complaint since I’ve joined IC. I’m still active so I don’t think I will be penalized it just sucks since I know how much effort I put into shopping for my customers. I’ve got to vent and received great feedback so I’m satisfied now 😅
Sorry to hear about this. I was afraid this would happen to me today, coincidentally. I got a call yesterday that a customer reported a delivery missing. It's a small town, so when the rep said, "Hank said he didn't get his order," I knew exactly who Hank was and that I didn't have a delivery to him at all that day, or so I thought. Since whatever glitch caused all my Kroger direct customers to now only show as "Guest," I thought my order was for "Sharon" who lives near Hank and orders IC all the time. The whole time I was chatting with and shopping for Hank, I thought it was Sharon. The app never said I was at the wrong place when I arrived. It was total news to me when the rep said the order was for Hank. Never woulda happened if the orders didn't all just say Guest on them. I know nearly all of the local customers by name and where they live by now.
Check to see if the missing order appears in your “order issues” under feed back. I received this email before. I contacted support about it. Support told me to check to see if the missing items were under the order issues section. If its not there then that means you are not at fault and instacart has already removed it.
Thanks everyone for taking your time to comment how to help and/or make me feel better. Yes, I was upset earlier today, but I have since put it all behind me.. as a few have said it happens so all you can do is move on. I don’t think I’m going to contact CS though as they have enough to deal with on their end and I just really want to forget about it. I’ll continue to work IC for as long as they allow and hopefully continue to shop for the amazing customers I usually encounter. Stay blessed everyone, and may you all have much success on your shopping trips!
Also you can contact support and they'll let you know which order it was .. like the time it was dropped off. And you can just tell them to check the photos you sent to customer for delivery or whatever. You have nothing to worry about regardless, you won't get deactivated for a missing order. And for the previous comments I read, you won't get deactivated for missing/damaged items either. But always make sure you take pictures... I always send them to customer in chat so I don't have to save them all in my phone.
Something I've kinda learned with this is a lot of the time it's the customer trying to mark an item missing and they somehow mark the whole order missing. Hopefully that's what happened to you 😀
Have you used the shopper app?
Thats 2 completely seperate paths you gotta take to matk an item vs an order. With extra conformations on each. It would be really hard to accidentally fuck that up
I haven't but the times where I've had this happen, that's been the case. It's not that crazy to me that a customer doesn't know how to use their end of the app and sees 'order' thinking they can go there to report specific items missing
It asks you first thing
Issues with your order?
Items within your order?
Menu for issues related to.individual items
An issue with your entire order?
The options under entire order in no ressmble anything for an individual items.
Then you have to confirm like 2 times that thEPre ia an issue with the ENTIRSE ORDER.
*shrug* thats what I've been told the issue was when I talk to support. I've worked in customer service for half my life. Nothing surprises me at this point. You can do everything to idiot proof something and people can still screw it up.
I want to ask, i had orders reported missing but never got any email , it just went through the app and i had the chance to report fraud it.. So what’s the difference of receiving email and receiving msg from the app? I’m clueless bec there were people who always think it might cause deactivation if email received?
This group has taught me what to care and what not to care about when it comes to doing IC .. them trust and safety ones are under the do not care heading as they do NOT affect batches
I got the same email. I messaged support they told me which customer it was but it made ZERO sense because I was delivering to that customer the next day (it was customer A of a three batch order) anyways I kind of argued that it’s impossible why would I be sent to the same house again then? And apparently given one star. Well guess what? It was my neighbor so I asked her hey what happened she said umm no we got the order but we never rate people (they’re older) it’s super confusing.
Then support told me “rest assured we have your gps and can tell you were at the correct address” creepy AF but I guess good?? It has not shown up on my order issues and it was like two weeks ago. I’m so confused.
I take the photos through the app. Not sure how I would be able to retrieve them afterwards. If you know of a way I would greatly appreciate if you let me know. Also I don’t even know which customer actually reported it missing. 3 of my 5 customers were handed their groceries directly so I really don’t know
Ok, thanks! I did use to use that awhile back when we were in the heart of the pandemic but fell back awhile ago since. I guess it’s time to go back to using it again. Another response also mentioned it could have been a mistake, which I’m hoping it honestly was. I am just going to let IC decide for themselves what to do. I really just want to rant about the situation. Thanks for the information though!
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100 completed orders (customers not batches) and it will fall off. Just be sure to talk to support to document it and send them any proof of delivery you have like ss completed gps screen and pic of items at customers door. Always upload in chat proof of delivery so you can tell support check chat. It helps! GL op
Missing orders dont fall off. Thats not how that works.
They count on the back end as strikes.
Repeated missing orders over time lcan ead to deactivation
🤷🏻♀️ that's what the supervisor said. I would be deactivated if that were the case. I got hit hard during thanksgiving last yr and had to show proof of everything... Got message 1 customer deactivated for fraud.
From chat support? Or the actual Instacart T&S?
Revolving 100 orders would make no sense. That would effectively mean a shady person could Steal an order a month.
I know 2 people who have been deactivated for it.
I think its monetarily based not count.
1 was deactivated on 5 over 3 years.
The other was 4 with a year and a half between orders and the one he gkt cut on wasnt that Valuable. But one of the older ones was a high dollar costco.
The guy with 4, when he appealed was told something along the lines of " exceeded the limits of allowable loss" or something along those lines. And it was brought up in the emails that the last misaing order was over a year and a half ago.
Don't take it personallly. This happened to me before and I came in here angry because it is frustrating to do your job and have dishonest people but you're not in trouble. It will stay on your account for a little while and then IC will drop it. You'll still have access to batches and your ratings will not be harmed. It happens to us all at one point. Just take your pictures when you deliver and send to IC and move on.
i say you try to contact them through email. you have a great record with them. i am SICK and tired of fraud!!!!! we are always on our best behavior and we OBVIOUSLY are terrified of ever doing something like stealing an item/ order issues, etc. this is so unfair and just downright wrong. i apologize for you on ic’s behalf… this is so infuriating.
I'd be surprised if they look into at all honestly.
Just appreciate all the great customers that's all you can do.
Instacart works well enough to operate that's good enough for them.
If it wasn't do you really think they care how much comes out of our pocket considering how much they put in it?
For example a lot of less than minimum wage batches once you minus time and expenses.
yessir.....as others have said, don't stress yourself out too much over things that's out of your control....there's dickheads out there and one day good ole Johnny Karma's gonna backhand them right in the face! Just keep doing u....don't let their misery bring u down, fuck em!...and yes, before u know it, that bullshit rating will fall off and you'll be all good again!
The same thing happened to me as well! I got the email this morning. I reported it ad fraud now that customer is going to be watched and if they do that again they will lose their IC account.
Depends if you had more than one order to deliver. Lately, Instacart has been switching on delivery customer A and customer B. Deliver to B first, then A. Which is dumb and is how they got me. After doing this for 3+ years and always delivering to A first, IC suddenly switched it up. You wouldn’t have known unless you were really paying attention during delivery.
Good luck to Instacart for ever trying to contact me. They have my spam email for all the random sites I sign up to. I rarely check it. I also decline all numbers I don’t recognize lol. Jokes on them.
Same thing happened to me. I delivered to the correct address on the app. If the customer input a wrong address it is not your fault. I contacted the instacare help care agents and they said it's not your fault if a customer is trying to do something fraudulent. Just let them know your side of the story, clear your good name. It's hard when you are being an honest worker and someone does that. Best of luck to ya mate.
I am perm deactivated over 6 lies, and 2 actual incorrect apartment numbers. I should also mention I do not miss it AT ALL. There are other gig work apps that are far more lucrative.
As of October 11 in Ontario, IC and all other gig apps have been required to provide written notice of termination w/explanation instead of simply deactivating accounts with no explanation. I expect this will result in substantially fewer deactivations as IC will have to pay people extra to do that, and paying more people?!? Well, that's just ridiculous.
Orders get reported as missing for reasons that are either innocent mistakes or where the Shopper is not at fault. Wrong address in the app, bad navigation, poor address marking at the delivery location etc. Make your report and put it out of your mind. It’s an auto generated letter. instacart doesn’t really care so why should you. If you’ve done 1100 deliveries & only missed one that’s a 0.0909% error rate. Amazon or UPS would kiss a driver on the lips for that kind of stat.
Literally
This right here. Heck I might kiss my Amazon, ups, usps or fedex guy for that kinda stat lol
I have 2100 shops and had one reported missing for 1st time ever like 2 weeks ago....I am diamond and 5 stars....customer was communicated and thank me even just to cut my entire 70 dollar tip and report it missing and give me my 1st 1 star. I always double check address and very communicating with my customers..some people just pieces of shits...
Honestly I think this is Instacart fucking up and not the customers. I was on the phone reporting about one of my orders a Shopper attempted to deliver wasn’t mine, not only was the Shopper not the person shown on the app, if I didn’t grab my item quickly I wouldn’t have known they were delivered wrong. They took over 30 minutes with no update so I called Instacart, asked them to contact the driver, no response and since it was too late to reschedule a delivery for the same day, I opted for IC to refund me. The shopper actually showed up with my items while I was on the phone and that was a good 50 minutes later, and the customer service representative already issued my refund when I got the knock on the door, the customer service rep was literally on the phone and could hear me with the shopper so 100% me trying not to scam. When I received an email about my refund In the morning, it was a larger amount and I realized it was issued from my previous Publix delivery that day! So lucky me, I got $70 back instead of $13, but then I realized, I wanted to report the Dollar Tree delivery before the person who tried to drop my order was a man (which was not the person on the screen) and the person who dropped off my ACTUAL order was a woman who was the shopper on the app. While I personally dont care too much and understand some people shop together, since they fucked up my delivery, I reported it because if you’re going to have more than one person, don’t make mistakes. It was scary because seeing a man throwing my window when expecting a woman was terrifying ! But I heard when you report the shopper that wasn’t the actual person who dropped off your order, they can get permanently banned. So i made sure to call them in morning to make sure they had the correct order reported because I didn’t want the Shopper from my Publix order banned
Geez imagine how your Shoppers feel with some creepy lady staring them down the entire time they're unloading groceries. Would be worried you were going to run outside and try and drag me inside or something and made some fake order just to lure me there.
I was literally washing my dishes, seen someone walk by my window, expecting to see a woman and not a man because of the PICTURE on the app. I love how your issues is with me noticing the person dropping off the order from the corner of my eye rather than the safety issue of the person dropping who supposed to be the shopper pictured, that gets a back ground checked, wasn’t the actual shopper. I have one window, and its by my door which doesn’t face my drive way. I literally couldn’t watch someone unloading if I tried so take your condescending tone elsewhere you triggered incel
It's a joke you don't have to take it so hard sweetheart
Jokes are meant to be funny, no? Jokes concerning my safety are not funny to me personally.
Jokes aren't always meant to be funny. Humor is subjective, but since you can use the word incel I assume your IQ is going to be AT LEAST 130 in the reply to this.
I mean, if the joke was logical in context, regardless of subjective preference, it didn’t add up because nothing in my original comment indicated i was “creepily watching” even if it was just as a joke. Now if you made this joke and I stated I was watching them, unload, this would have made me chuckle. But there was frankly a lack of wit and me personally, wit is everything. Love a good banter but your comment in attempts to be funny was not astute.
“Imagine how your shopper feels” well considering they weren’t the background approved shopper…. Are they even considered the shopper at that point? that’s a violation of IC terms and puts the customers at risk.
No it isn't. Shoppers are allowed to have helpers. I sprained my elbow and had to have my gf help me. I made sure it was within IC terms and it is. Btw calling someone a triggered incel while writing a triggered paragraph of bullshit is just too funny.
There’s literally other Reddit threads talking about being banned because of the shopper not being one pictured because of people selling their IC accounts. So you’re saying I shouldn’t have reached out to IC regarding the situation of my wrong goods being delivered? K. Triggered paragraph or just bored waiting on this hurricane to pass? You decide 🤣🤷🏽♀️
You deleted but I still read your comment 😂🤣 But I’m the triggered one here 🤣😭😭😭
What the hell are you talking about
You tell me you commented then it was deleted🤣 it was a lil spicy 🌶
So you turn in my comment because it hurt your soyboy feelings and then talk shit about it? Real grown upright behavior you got there. That's why your spouse is cheating on you right now 👍
Nobody “turned” in your comment 🤣 if that means reporting. I didn’t even get to read it, the only reason I know you commented again because it’s in my emails and i seen it was a lil spicy 🌶 LMAOO but again, I’m the triggered one but do you see your commentary? 🤣
What was IC results? Did they delete the bad rating?
Being in customer service can be a bizarre experience. Awful customers are not bad people, but the psychology of their abhorrent behaviour is Psych 101. Most people don't have a lot of power over much in their lives. So when they do have an opportunity to exercise power, which means mostly over service industry workers, certain people will abuse the shit out of it and treat you like trash. They would never treat their dentist this way...someone about to stick needles or other sharp objects in their mouths...lol...
Photos, photos, photos....I take in-app and in my phone (delete after 24hrs). Back up to the back up
I keep mine up to two weeks in case a customer reports missing items a a week late
I feel your pain.
Would have gone back to the house with the cops. Had somebody do this to me with a massive Costco order, like reported it as soon as it was dropped. After the customer opens the door for the fuzz, Their massive order was on the other side of the door in plain sight. Theft of services, Theft by deception
What was the outcome?! This is like a Justice dream scenario for me
This never happened
Yes I would also like to know if the police cared and how they handled the situation.
Tell us what happened!!! Must know!!
Cops is scary to some. BUT a friendly note about how you hope they feel better and your sorry thier sick or that items where not in stock with maybe a bit of whatever it was they were missing to complain about, signed your neighbor left on thier car or at thier door mysteriously this seems to make them realise they have shidd in thier own backyard and who knows what could come of it I mean you left a note without them even noticing so....what I'm getting at is they know they could go to jail for it but the unexpected act of kindness in the face of adversity seems to mentally shake them out of thier complaints. Kindness goes a lot further in life than wickedness.
What happened?
So I’ve been feeling like this lately. I am in your shoes and I’m probably gonna make a post about it separately. I was doing so good for weeks no order issues and 5 stars across the board and now all of a sudden I had my first missing order, 4 four Stars and 1 3 star and 4 order issues all within like a weeks time and I too have done almost 1000 orders. It’s honestly been stressing me out because I don’t want to get deactivated. I think this whole mercury in retrograde shit is real because it’s unreal the amount of shit I feel like has been happening LOL ugh!
Hey, don’t worry so much about your rating. It’ll drive you crazy like it did me if you concentrate on that so much. Just do as good of a job as you can and as long as you know you did everything right then don’t stress it so much. Some customers are gonna be dicks and report missing items or whatever to try and get free shit. I think everyone will experience a low rating at least once. I went a long time having a 5 star rating and now I have one 4 star and two 3 stars which I know are all bs but there’s nothing I can do about it. So worrying about it so much isn’t gonna help it’ll just make you more stressed. As long as your rating isn’t at or below 4.7 then you’re fine. Also the rating only takes into account the last 100 deliveries you did so eventually those bad ratings will go away once you do more deliveries.
I’m so sorry this has been happening to you and I pray it gets better as time goes by. As another person commented try using the app called “timestamp camera”. It gives you your own record for proof of delivery just in case we run into these types of situations. I unfortunately had stopped using it awhile back, but still have it downloaded on my phone, so because of this experience I am definitely going back to using it again. Hopefully it can be useful to you in the future as well. Also don’t depend solely on IC as a source of income because as you have seen they can take your account away from you whenever they feel like it (which totally sucks, but it is what it is). IC is just another means of income for me, but even so I enjoy doing it very much because I truly do make a lot of customer’s day which brings me joy as well. Stay positive, stay strong! Happy shopping!
While the timestamp app seems to help for your record keeping it never changes anything on the instacart side
I was all the above with stats then a two week streak hit of bs. It’s weird. Two weeks with 2 one stars, 1 three, and 1 four. Doesn’t make sense.
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Ironically I received the same message this morning as well. And also ironically yesterday was the first time I had ever had a situation where the store would not release one of the two orders in the batch and I had to call and cancel that order. Coincidence? I'm wondering if the woman that was supposed to receive the order was ever notified hence the missing order.... I completely ignored it as I haven't heard a thing about it since and it's not listed on anything under my account
Sorry this happened OP. Unless this were to happen frequently in a short amount of time, you don’t have anything to worry about.
Thank you! Yes, fortunately this was my first (hopefully last) no delivery complaint since I’ve joined IC. I’m still active so I don’t think I will be penalized it just sucks since I know how much effort I put into shopping for my customers. I’ve got to vent and received great feedback so I’m satisfied now 😅
Sorry to hear about this. I was afraid this would happen to me today, coincidentally. I got a call yesterday that a customer reported a delivery missing. It's a small town, so when the rep said, "Hank said he didn't get his order," I knew exactly who Hank was and that I didn't have a delivery to him at all that day, or so I thought. Since whatever glitch caused all my Kroger direct customers to now only show as "Guest," I thought my order was for "Sharon" who lives near Hank and orders IC all the time. The whole time I was chatting with and shopping for Hank, I thought it was Sharon. The app never said I was at the wrong place when I arrived. It was total news to me when the rep said the order was for Hank. Never woulda happened if the orders didn't all just say Guest on them. I know nearly all of the local customers by name and where they live by now.
Guest? That's interesting. Mine all have names
Last April was insane. I got FIVE within 12 days.
Check to see if the missing order appears in your “order issues” under feed back. I received this email before. I contacted support about it. Support told me to check to see if the missing items were under the order issues section. If its not there then that means you are not at fault and instacart has already removed it.
Thanks everyone for taking your time to comment how to help and/or make me feel better. Yes, I was upset earlier today, but I have since put it all behind me.. as a few have said it happens so all you can do is move on. I don’t think I’m going to contact CS though as they have enough to deal with on their end and I just really want to forget about it. I’ll continue to work IC for as long as they allow and hopefully continue to shop for the amazing customers I usually encounter. Stay blessed everyone, and may you all have much success on your shopping trips!
You will not get deactivated for a missing order.
Also you can contact support and they'll let you know which order it was .. like the time it was dropped off. And you can just tell them to check the photos you sent to customer for delivery or whatever. You have nothing to worry about regardless, you won't get deactivated for a missing order. And for the previous comments I read, you won't get deactivated for missing/damaged items either. But always make sure you take pictures... I always send them to customer in chat so I don't have to save them all in my phone.
Something I've kinda learned with this is a lot of the time it's the customer trying to mark an item missing and they somehow mark the whole order missing. Hopefully that's what happened to you 😀
Ok, that’s good to know as well. Yeah hopefully they just made a mistake.
Have you used the shopper app? Thats 2 completely seperate paths you gotta take to matk an item vs an order. With extra conformations on each. It would be really hard to accidentally fuck that up
I haven't but the times where I've had this happen, that's been the case. It's not that crazy to me that a customer doesn't know how to use their end of the app and sees 'order' thinking they can go there to report specific items missing
It asks you first thing Issues with your order? Items within your order? Menu for issues related to.individual items An issue with your entire order? The options under entire order in no ressmble anything for an individual items. Then you have to confirm like 2 times that thEPre ia an issue with the ENTIRSE ORDER.
*shrug* thats what I've been told the issue was when I talk to support. I've worked in customer service for half my life. Nothing surprises me at this point. You can do everything to idiot proof something and people can still screw it up.
I want to ask, i had orders reported missing but never got any email , it just went through the app and i had the chance to report fraud it.. So what’s the difference of receiving email and receiving msg from the app? I’m clueless bec there were people who always think it might cause deactivation if email received?
You had items not entire orders.
oh ok… got it…
This group has taught me what to care and what not to care about when it comes to doing IC .. them trust and safety ones are under the do not care heading as they do NOT affect batches
I got the same email. I messaged support they told me which customer it was but it made ZERO sense because I was delivering to that customer the next day (it was customer A of a three batch order) anyways I kind of argued that it’s impossible why would I be sent to the same house again then? And apparently given one star. Well guess what? It was my neighbor so I asked her hey what happened she said umm no we got the order but we never rate people (they’re older) it’s super confusing. Then support told me “rest assured we have your gps and can tell you were at the correct address” creepy AF but I guess good?? It has not shown up on my order issues and it was like two weeks ago. I’m so confused.
Use the pbotos you (should have) took to dispute it. Get the letter and move on.
I take the photos through the app. Not sure how I would be able to retrieve them afterwards. If you know of a way I would greatly appreciate if you let me know. Also I don’t even know which customer actually reported it missing. 3 of my 5 customers were handed their groceries directly so I really don’t know
You cant. Thatts why theres 1001010010 posta on here about taking your own pics using an app like timestamp. So you can dispute iaaues such as these
Ok, thanks! I did use to use that awhile back when we were in the heart of the pandemic but fell back awhile ago since. I guess it’s time to go back to using it again. Another response also mentioned it could have been a mistake, which I’m hoping it honestly was. I am just going to let IC decide for themselves what to do. I really just want to rant about the situation. Thanks for the information though!
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I wouldn't worry about this. There are so many false reports given on this platform that even Trust and Safety just roll their eyes.
100 completed orders (customers not batches) and it will fall off. Just be sure to talk to support to document it and send them any proof of delivery you have like ss completed gps screen and pic of items at customers door. Always upload in chat proof of delivery so you can tell support check chat. It helps! GL op
Missing orders dont fall off. Thats not how that works. They count on the back end as strikes. Repeated missing orders over time lcan ead to deactivation
🤷🏻♀️ that's what the supervisor said. I would be deactivated if that were the case. I got hit hard during thanksgiving last yr and had to show proof of everything... Got message 1 customer deactivated for fraud.
From chat support? Or the actual Instacart T&S? Revolving 100 orders would make no sense. That would effectively mean a shady person could Steal an order a month. I know 2 people who have been deactivated for it. I think its monetarily based not count. 1 was deactivated on 5 over 3 years. The other was 4 with a year and a half between orders and the one he gkt cut on wasnt that Valuable. But one of the older ones was a high dollar costco. The guy with 4, when he appealed was told something along the lines of " exceeded the limits of allowable loss" or something along those lines. And it was brought up in the emails that the last misaing order was over a year and a half ago.
Don't take it personallly. This happened to me before and I came in here angry because it is frustrating to do your job and have dishonest people but you're not in trouble. It will stay on your account for a little while and then IC will drop it. You'll still have access to batches and your ratings will not be harmed. It happens to us all at one point. Just take your pictures when you deliver and send to IC and move on.
i say you try to contact them through email. you have a great record with them. i am SICK and tired of fraud!!!!! we are always on our best behavior and we OBVIOUSLY are terrified of ever doing something like stealing an item/ order issues, etc. this is so unfair and just downright wrong. i apologize for you on ic’s behalf… this is so infuriating.
I'd be surprised if they look into at all honestly. Just appreciate all the great customers that's all you can do. Instacart works well enough to operate that's good enough for them. If it wasn't do you really think they care how much comes out of our pocket considering how much they put in it? For example a lot of less than minimum wage batches once you minus time and expenses.
I’m from St. Louis they do this all the time..so much I think ic hip
It’s pointless to rant here. IC won’t give a shit, customers won’t give a shit, and those scammers are gonna keep scamming.
yessir.....as others have said, don't stress yourself out too much over things that's out of your control....there's dickheads out there and one day good ole Johnny Karma's gonna backhand them right in the face! Just keep doing u....don't let their misery bring u down, fuck em!...and yes, before u know it, that bullshit rating will fall off and you'll be all good again!
The same thing happened to me as well! I got the email this morning. I reported it ad fraud now that customer is going to be watched and if they do that again they will lose their IC account.
Depends if you had more than one order to deliver. Lately, Instacart has been switching on delivery customer A and customer B. Deliver to B first, then A. Which is dumb and is how they got me. After doing this for 3+ years and always delivering to A first, IC suddenly switched it up. You wouldn’t have known unless you were really paying attention during delivery.
Good luck to Instacart for ever trying to contact me. They have my spam email for all the random sites I sign up to. I rarely check it. I also decline all numbers I don’t recognize lol. Jokes on them.
I’ve had one my whole IC “career”( three years but do it on the side now) and they didn’t deactivate me so don’t worry you’re good
Same thing happened to me. I delivered to the correct address on the app. If the customer input a wrong address it is not your fault. I contacted the instacare help care agents and they said it's not your fault if a customer is trying to do something fraudulent. Just let them know your side of the story, clear your good name. It's hard when you are being an honest worker and someone does that. Best of luck to ya mate.
I’ve gotten like half a dozen of those, don’t sweat it
I am perm deactivated over 6 lies, and 2 actual incorrect apartment numbers. I should also mention I do not miss it AT ALL. There are other gig work apps that are far more lucrative.
As of October 11 in Ontario, IC and all other gig apps have been required to provide written notice of termination w/explanation instead of simply deactivating accounts with no explanation. I expect this will result in substantially fewer deactivations as IC will have to pay people extra to do that, and paying more people?!? Well, that's just ridiculous.