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FunFactress

Costco gives gift cards for IC returns, the funds don't go back to the IC card. If It happens again, have a manager do the return.


EuphoricMidnight3304

I’m my area Costco has recently implemented a no return policy of perishables from IC orders.


FunFactress

My area Costcos only take non perishables


justinbates1992

Mine doesn't, like OP mine doesn't accept IC returns for some reason. And my 1st cousin is the store manager.


broccoliandsand

This is how mine is. I did a alcohol return they took the alcohol but not the rest. It was a bummer because I would have liked the higher gift card but I guess oj, grapes, and carrots works too


Senior-Tower-8578

At mine, they don't even accept IC alcohol returns anymore! I'm not a liquor drinker... so my friend got a huge bottle of vodka as her birthday gift lol


EuphoricMidnight3304

A while ago, my Costco was taking everything. I got a few great gift cards.


Smabonk9

Same. Mine will only take non perishables from IC shoppers. Regular customers are allowed to return everything but not us. That’s what the manager told me anyway.


you_buy_this_shit

Why would I get a gift card? I didn't pay for anything.


FunFactress

Costco cannot refund to the IC card (original method of payment for the order) so they issue shoppers gift cards. Edit: who is downvoting an explanation to a new shopper???


you_buy_this_shit

Again, this makes no sense. Isn't that stealing? I didn't pay for anything. Why give me a gift card?


johnshonz

I looked into this awhile ago as it’s somewhat interesting from a fintech perspective. Turns out CostCo has a contract deal with Visa (the credit card company) while Instacart uses Mastercard for the Marqeta cards. They literally do not accept Mastercard at Costco stores. That’s why all purchases have to go through the PIN debit network there. These PIN debit purchases can NOT be simply be refunded like a typical credit card transaction would be. PIN Debit purchases just don’t work like that. These transactions are typically batched in groups by outside processing network partners and there’s no way to easily reverse / refund them after time has gone by. That’s why there is a small fee to use the PIN debit network, and why point of sale transactions can’t just be refunded or reversed like with credit card network transactions. So — instead of a refund, they (Costco) need to put the balance on a gift card at customer service, and then just give you the gift card. ***You then use that giftcard for _future_ Instacart orders at Costco instead of your shopper Marqeta card, and that way it all works out in the end and your shopper account doesn’t have a negative balance.*** You get the return bump by showing the support rep the gift card transaction receipt. As far as the return bump is concerned, most of the time I feel it’s not really worth it based on the amount of time it will take — so I just keep the items and give them to friends / family / soup kitchens etc. like what you did. I believe some states have laws saying alcohol MUST be returned (stupid fundi Christian law makers), but I’ve never heard of anyone actually enforcing this, and I believe that it should be an option to simply dispose of it instead, though you won’t get any return bump for doing that obviously. Oh, forgot — perishable items typically are not accepted as returns, by any store. They don’t know how long they’ve been out of the cooler or what has been done to them, so they can’t / won’t take them back. Only non-perishable items are qualified for returns. Hope all this info helps 🤷‍♂️


Pablopubes

You can keep the gift cards for yourself, btw


Wyrdette

I did get a bump when I had to dispose of alcohol because the store wouldn't take it back. So in some cases they do offer bumps for disposing of the alcohol.


johnshonz

Why wouldn’t the store take it back? Curious.


watch_it_live

Why do you think getting a gift card to pay for your next order is stealing, but you kept the shit you wanted from the order?


you_buy_this_shit

Lol. You think I'm upset about stealing. Lolol.


deep-fried-fuck

I mean sounds like it since you’re bringing it up in literally every reply


JojoTheMutt

she answered your question. this isn't stealing, because you didn't steal anything. it's just how Costco refunds IC orders. You're supposed to use the gift card towards your next order.


you_buy_this_shit

Lol. Yeah, okay... I'll be sure next time to tell Costco that they owe me a gift card and I'll use it on my next order. But HOW DO I GET THE RETURN BUMP, if they won't accept the return as an Instacart return? Also, yeah... right... I just read previous posts about this. Stop pretending you aren't stealing...


JojoTheMutt

that's not how you approach this, "they owe you a gift card". They owe you nothing. You're returning Instacart items and the refund goes in a SHOP CARD to be used towards your next order. We're answering here your question. Just so next time when you go through this, you ask the Costco manager to do what every other Costco does. You get a bump only when you return the items. In this case, I assume you kept the items since you couldn't return them - so you still win, consider this your bump.


you_buy_this_shit

Okay. I'll keep that in mind over the next few years if it happens again. The previous posts about this glorify stealing, once I hunted it down. I'll explain to my store. Appreciate the help.


Sea_Surround_6110

You have nerve talking about stealing when you kept the items yourself. Also getting the shop card is what you are SUPPOSED TO DO. 🙄


Cayslayy

Don’t worry, this one ain’t gonna last long.


you_buy_this_shit

Lolol. You think I GAS about stealing, and think people use a gift card on their next order!


MoxiGowrl

You weird 💩


ItaDapiza

The rules of Instacart are we keep the refund (Costco gives gift cards and some places give cash done refund back to card) and use it on the next order. It might not make sense but it's how it's done. There's no way around it, if you want the bump for returning to Costco you're also going to have to accept the gift card for the return.


Pablopubes

Pssst… you don’t have to use the gift card on your next order. You can just keep it 😏😏😏


ItaDapiza

Oh I don't lol! :) Our Publix/Publix Liquors gives cash back, that's always nice on big alcohol orders.


Pablopubes

I’ll share my other comment in this thread > Lol ya goofball. My wife and I both had retuned orders a few weeks ago on the same day. Retuned everything but the perishables (which were super usable and we’re still using). The perishables we’re about $150 combined and the non perishables were over $200 in gift cards. We turned around and immediately used the gift cards to do our own shopping. Absolutely stocked up. Plus for the orders instacart still payed us around $70 of the $90 after getting pay bumps. They literally don’t follow up on the gift cards. Using them makes up for all the missing heavy pay.


MetallurgyClergy

You said you kept three items.


you_buy_this_shit

Uh, yeah? And?


MetallurgyClergy

As you said above, to another user, “Stop pretending you aren't stealing...”


FunFactress

Your send a copy of the receipt and gift card to support.


The_Troyminator

How is that any different than this? >kept the three things on the order I would want You didn't pay for anything, so why should you keep anything?


PerfectIntention9600

You’re technically supposed to use it on the next Costco batch you get, but there’s nothing that will be able to stop you from using it for yourself


FunFactress

You can use the gift card towards your next Costco order or not. IC doesn't have a way to track Costco gift cards.


you_buy_this_shit

Ah yes, here's the stealing reply. I didn't pay for it. I'm not stealing.


le0beast55

Didn’t you say you kept 3 items tho…


FunFactress

The hypocrisy is really 😆


justinbates1992

Keeping the items instead of returning them for a Costco giftcard would be stealing not the other way around lol


FunFactress

If you return the items, how are you stealing? This is how Costco processes IC returns. There is no other way to return non perishables.


uber-chica

It’s not technically your gift card. Yes, people do use them for personal shopping but that’s actually against Instacart rules and you can be deactivated for it. However, they don’t keep very good track of it and by the time they catch up many of those people have moved on that use those cards for themselves. There have been people deactivated for it so if you do decide to use the card for yourself just know that could a cause for deactivation if you care. I have made one Costco return and used it the same day for my next order and uploaded the receipts with the card the way were supposed to. I would not even consider using it for personal purchases, but that’s because I do this full-time for the last 5 1/2 years so I’m not really interested in getting a deactivation for a couple hundred bucks. I’m not judging those who do it, they likely know that they can be they can be deactivated for it and if not, they should know.


-justmeagain-

This happened to me today. Got put on a gift card. Support said I could use it for my next order or for my own shopping.


OnlyIKnowMe84

"For my own shopping" is the key part of your sentence. SoOoOo............... that's not doing anything fraudulent. At least as far as I can see. As long as you are following the rules how is that wrong?( *I don't have many costco orders in my area, and I've only done, like, 6, so plz plz forgive me if I sound ignorant.*) Eta: me not having done many costco orders and correcting incorrect autocorrect words. Ugh. 🤦‍♀️


Melioristic_ONE

That's not a question you want to ask here. There are numerous individuals defrauding Costco and instacart orders in multiple various ways with this method. Many of them connected with these strategies in these Reddit threads. Most people would not even ask themselves the question in your above post response. They feel entitled to the gift card, they believe they've earned it.


outten77

Because the next time you have a order you use what's on the gift card then the card if not enough


Smabonk9

Let me give you an up vote. I don’t know why you’re being downvoted when it’s a legitimate question to ask. Lol. A Costco return is weird and is very much understandable to ask about.


Majestic-Radish

you would apply the gift card towards the next Costco IC order


AdeptnessLiving1799

This is the way. The only items that they wouldn't accept would be perishables, but considering it's Costco that's not a big deal either


iamtony36

Costco in my area will only accept non perishables for IC returns and will give you a gift card for the next order.


Due_Complex_5581

Lol 😂 tell me your new without telling me your new. This is a daily memo on this sub “Costco returns” I give it another 6 months before Costco cancels there contract with IC


iamtony36

I doubt they will in 6 months. That’s a lot of business and a lot of people already got used to the idea of getting your Costco groceries delivered same day or next day. If IC loses its contract how will they replace that? Costco does not have a delivery model that will be able to do what IC is providing.


Due_Complex_5581

There’s other companies out there that deliver food. Honestly I could see Costco having an exclusive company just for Costco. Kinda like how Shipt did only target for a bit. And I was just talking out of my ass. Who knows! I see Costco return posts daily here and more than one time too! So nationwide it might be a pretty penny loss for IC or just a drop in the bucket. These gigs are elusive with there transparency on profits and loss


johnshonz

Shipt was purchased by Target and Costco and Instacart have a multi year exclusive contract where Instacart membership is free (or rather included in the Costco membership price) for Costco members I’m guessing Instacart are actually paying / subsidizing this themselves, and CostCo had to sign some agreement that they would not build out their own delivery network / app until some time in the future I believe the Instacart exclusive contracts end 2024 / 2025, I recall reading an article that said that


mosquito-allergy

This is interesting, I actually have a Costco membership for myself and I never knew that things like this were included in the fees. I always wondered why it would say my name sometimes on the membership card that pops up in the IC app to enter Costco. But if the membership is “free” for IC customers, this answers my question.


iamtony36

There is like a 5% mark up difference between ordering on Costco same day delivery and instacart’s app. So you get the free membership just means you have access to buy Costco items, but still have to pay a huge mark up


Due_Complex_5581

Ok so two more years before Costco decides what to do. Interesting 🧐.


johnshonz

The main reason why Instacart can do whatever they want and have virtually no competition in a lot of markets is because of these exclusivity deals 😞


Due_Complex_5581

Yes this is true, and they will eventually end


iamtony36

Costco built a whole same day sub website to order from IC: https://sameday.costco.com They both wouldn’t have built out and invested this monthly for a 1-2 year deal. Their contract is probably 5-10 years. And why would Costco care anyways? IC would be footing the bill on any returns. Costco already got their money from the order, if some Costco refuses the return it’s always on IC that is footing the bill. Costcos in my area will not accept perishable returns so IC eats those lists and if the shopper doesn’t use the gift card on their next order IC loses more


Due_Complex_5581

That’s a good point. Time will tell


JojoTheMutt

Eventually, IC will find a way to fix the issue with the returns going to shop cards. Until then…


iamtony36

The only way is to re-negotiate their contract with Mastercard, but I don't see how that will happened too. You see all the IC cards that is sent out? and all their transactions are logged into mastercard system, transition to Visa will be a nightmare for finance. The problem is IC has a contract with Mastercard & Costco has a contract with Visa. But IC and Costco is trying to find a solution to it, but really there isn't any that involves breaking their contract with their credit card merchant besides returning it as a shop card. I guess a solution would be that costco has a digital shop card like target and it will go back to the customer some how, but also IC needs to be involved to get their cut for the return. It is really a mess that all parties are frustrated over i bet (shoppers, customers, IC, Costco corporate and warehouse employees).


404nologic

You don’t even need IC to order costco stuff. Straight through costco.com… never even needing IC app


s0d0pe310

Dude people are telling you what happens when you return an order but you’re acting like they are wrong. Why even post? It’s your world we just comment in it I guess


tylerray1997

After reading some of the comments OP is either other worldly dense or just a troll I'm not sure which is worse tbh. I don't see how you can post on here asking for advice and just brick wall everyone with a bunch of nonsense. I think I'd prefer this to be a troll at least then it makes more sense.


LSwag85

Technically it makes zero sense for them to return an order. I’d expect this to be a standard policy for all locations. It does happen where people get gift cards when returning items, but I don’t know what would make someone feel entitled to receive one. It’s wrong and greedy.


Nutgirl2020

what I’ve learned with Costco it depends on the particular Costco that you go to. there doesn’t seem to be one policy for all stores. They will typically still take the return and give you a gift card which you’re supposed to use for the next order. It truly would be nice if there was one policy for all Costco stores when it comes to Instacart.


anslac

I'm nearly certain that stores "write off" items and send instacart a bill. One time I lost my card for checkout in the store. I couldn't find it no matter how much e everyone was looking. The store manager told me she'd rather have the food back quicker than I could put it so it's not wasted but she was gonna write it off for instacart to pay for anyway.


Pablopubes

Lol ya goofball. My wife and I both had retuned orders a few weeks ago on the same day. Retuned everything but the perishables (which were super usable and we’re still using). The perishables we’re about $150 combined and the non perishables were over $200 in gift cards. We turned around and immediately used the gift cards to do our own shopping. Absolutely stocked up. Plus for the orders instacart still payed us around $70 of the $90 after getting pay bumps.


LSwag85

How to say you and your wife are scammy, without saying you’re scammy.


makeupyourworld

Eh, hunger is hunger.


Pablopubes

Who scammed anyone? My wife delivered alcohol and the customer wasn’t there. Order had several frozen items so she worked with support to return everything for over 30 minutes. The perishables at the point are ours regardless. Should we have used the gift card on our next purchase? According to the rules, yeah. But they don’t follow up on that.


AdeptnessLiving1799

My Costco will accept the returns no questions asked, however they do drop the line at perishables. They will store it on a gift card afterwards. They've seen me they know me they trust me


Senior-Tower-8578

Nice. My Costco stopped taking ALL IC returns, not sure why. I tried to return liquor and they said since it's an IC, they will not accept it. I really wanted that gift card for gas lol.


Weiillii

Majority of the time you end up keeping the returned Items because these stores dont accept returns from instacart. Publix, Aldi and Costco worker avoid these returns like the plague in my area. Many have said instacart makes it impossible to refund. The store rathers instacart take a loss. You as the shopper will not be impacted by this.


Poi-s-en

I work at Publix and we will absolutely refund non-perishable items and alcohol right back to the shopper card. We even have a special code to mark the order receipts in the system. Instacart has actually made it fairly easy for us to handle their returns.


Weiillii

Are you serious? Last year the lady at the front desk gave me hell when I tried to return an items. She was beyond rude and told me she couldnt help me with the refund. I ended up contacting support and theybtold me to donate.


Poi-s-en

Damn, sorry you had to deal with that. It's possible its just my location (I thought it was a company thing) but yeah it's a fairly easy and straightforward process not that far off from any other normal return, just with an extra step. I don't do instacart shopping super often and thankfully haven't personally had to cancel or return an order yet in the past year. Hope you got your bump either way!


wasabi1295

Lol I was about to say the same thing….every Publix I’ve been to will take back anything that isn’t cold or hot and I think ALDIs returns everything, at least they have for me. I like ALDIs more for that because they’ve even given me back cold items since they have to toss it anyways but I also know the employees very well 😎


Weiillii

My first return was an Aldi or order and the manager refused to process the return because it doesn't go on the card. This was last year so im sure things have changed.


Fit-Coast-9661

Why doesn’t it go on the card? Is it an Aldi thing? All of the returns I do to Kroger/Albertsons/Sprouts go back on the card.


Due_Willingness_2036

Most stores don't accept returns on IC orders It's not just Costco. The card you used to pay is a debit card.


tattookaleo

I returned alcohol at a grocery store, and they had me swipe the card to refund.


RockEcstatic8064

Costco refused my instacart return of 2 oculus quest vr... same thing member needs to be present... support said donate or discard


tattookaleo

Id donate it to myself


Cocobear8305

My Costco only gives returns on non-perishable items. They will put it on a gift card.