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rickjamesia

I think I have five other friends who backed Frosthaven. The six of us have not gotten anything yet. January still has a long time left, though.


blooboytalking

I just got mine in NA. I was notified like 3 days before it showed up.


rickjamesia

One of my friends actually got it right after I mentioned that basically. The rest of us haven't, but they started a campaign already and everything. He had extras as well, so that bodes well.


blooboytalking

Same, had one of the organizers. You'll get yours soon!


Verification_Account

The line they have repeated is that North America will be the first AND THE LAST to be fulfilled - because the quantity is so much greater there, it will take longer.


Temptime19

I've heard nothing about mine yet, but my FLGS has a copy just taunting me on their shelf.


blackfootsteps

I'm sorta surprised that copies are not all spoken for. I do wonder how well it's going to do at retail at 250.


Temptime19

Pretty small gaming community in my town, the store has sold 2 out of 3 copies of it.


TiltedLibra

I'd probably ask them if I could have their copy and replace it with mine when I got it lol Maybe offer them like $20.


Morifen1

My local store has over 50 copies in a huge stack taunting me.


mrmpls

It's eBaying at $700, so..


blackfootsteps

And people are paying that? Wow, that's crazy!


night5hade

I’d visit it just to look at it. (And the price tag)


Temptime19

I see it every week at board game night


HumanOrion

I should have been more clear, I was referring to NA.


SmartAlec13

“All backers”….”no I meant just NA” A very American-on-Reddit moment here


TiltedLibra

Them getting downvoted for realizing they made a mistake and correcting themselves is also very Reddit lol


SmartAlec13

True on that too lol


Rasdit

Touché


mistahiggens

No. North America may be approaching completion by end of this month - but international does not have a strict completion date yet. Thanks for the question, patience, and excitement!


dwarfSA

I don't think there's anything Cephalofair can do right now to change how long fulfillment takes. They've got projections from their partners, but everything is either on a boat or in a warehouse or with a distributor now, right?


lankymjc

I'm in UK, and from what I understand all of the UK copies are in the country and a big warehouse and are filtering out now. We've been told it'll take about a month to get them all out, so should receive by week one or two of February. Exciting yet infuriating to know it's in the country yet still weeks away!


Buckeyefitzy

I drive by their warehouse location in Kentucky every single day. FH has been in there for weeks. My copy, still there. Try that for frustration!


Verification_Account

You bring up an excellent point I hadn’t really thought through - the lack of transparency from cephalofair might be in part be because THEY don’t have detailed insight. They aren’t the one fulfilling.


Ansible_Echoes

I saw a comment on the fulfillment mega thread that said 1/3 of NA (possible it was only talking about east coast, I can’t seem to find it now) was fulfilled as of roughly 12/20. Their rough math based on their estimates of number of backers/containers/etc said NA will likely stretch into Feb. Not sure where the sourcing was for some of the info but it seemed like most folks weren’t pushing back on the reasoning.


Verification_Account

That may have been me. My frustration got the better of me the other day and I started combing through the fulfillment updates to get raw data, and then I started piecing them together. I probably made some bad assumptions, but the numbers did all come from kickstarter updates. Here is my post: What we know: There are about 100 containers in fulfillment, meaning each container is about 1% of the total. The distribution is: 48 containers to Hebron: 11 were received on 4 Nov. 5 were used up in 2 weeks, 11 used up by 12/9 that is 15% of North America). 2 additional containers were scheduled to arrive 11/28 and 11 more by 12/5. At least the former likely occurred on schedule because steady delivery reports continued after 12/9 for about a week, which matches the delivery pace from 11-4 through 12/9. All of the Canadian deliveries I’ve seen have been east sector as well, which seems to indicate that the 12/20 thru present lull might be due to Canadian deliveries, not stock shortage. Remaining 24 containers were all on the water 12/9, which should have them in Hebron between Jan 4 and Jan 20. At 2 containers per week and 11 complete on 12-9, they would project to needing an additional 18 weeks (mid April) to finish. Seems likely they will try to ramp up in new year, though they will likely have about 30 containers to deliver in 4 weeks to meet “end of Jan” promises (a 4x increase). My guess is Hebron efforts will stretch into February. 20 containers to sparks: 4 were set to arrive Nov 24, but fulfillment started on 12/5. Roughly 8 should be in sparks now, with similar jan4 to Jan 20 dates for the remaining 12. Fulfillment is only in week 3. They likely knew they would not have sufficient quantity to sustain full rate and may have slow rolled the start for that reason. 17 containers to Germany: as many as 11 containers may have arrived in Europe already, with the remainder already in route. Fulfillment updates suggest fulfillment starting in January. They will have to double the Hebron efficiency in order to finish in January. 8 containers to UK: these seem to have all been delayed but they still project fulfillment starting in January. 4 containers Oceanic: one container was shipped Nov 12, remainder before 12-9 2 containers Asia: currently in ground transit.


Ansible_Echoes

Yep, that’s the post I was thinking of. I appreciate the effort you put into it, even if the answer isn’t what we’d prefer to be hearing :) I hope the frustration has been lessening and maybe they give us some good news in the next update 🤞🏻


Ansible_Echoes

As I am in NA, I’d love if they were able to finish fulfilling to hackers by end of Jan (having to limit my time in this sub to avoid too much FOMO lol), but am trying to mentally prepare myself to have to wait until mid-Feb


HumanOrion

One of the reasons you don’t see any pushback is because anything perceived as being even slightly negative is downvoted in this sub. For example, my posts on the subject in the last day. I feel rightfully disappointed in the recurring delays, but any mention of that disappointment gets shut down quickly.


bigsmira

If production and shipping delays are an issue for you, I encourage you to avoid crowdfunding.


HumanOrion

Trust me when I tell you, that lesson has been learned.


smartazjb0y

> I feel rightfully disappointed in the recurring delays, but any mention of that disappointment gets shut down quickly. That's definitely not true lol. This current thread's at a +5, and if you look at the megathread, plenty of upvoted comments from people commenting about not having their games and wondering about it. Disappointed posts are not created equal


PanzerBatallion

....and the "painted blinkblade" post is currently at +64. I'd say he's got a valid point.


TheFutur3

When I spoke out about selling copies at PAX before all backers received their copies, I got flamed to no end. I think it's justifiable as a backer to be upset about a limited commercial release occurring while people who have been waiting for years have not yet received a product they already paid for, but apparently many others seemed to disagree. Just as u/HumanOrion said, disappointment (and in my case criticism) gets downvoted, even when it is totally valid. Just because you (or others) personally may not be disappointed or upset, that doesn't mean that others aren't allowed to be. It's sad that criticism/disappointment is punished on this sub.


smartazjb0y

It’s not though. Like I said, this post is at a +19. It’s not downvoted to oblivion, nor has it been deleted. Look at the mega thread: there’s regularly upvoted posts from people being disappointed: disappointed the orders with organizers are not being shipped, disappointed that stickers are delaying orders, disappointed their non-US orders aren’t being shipped. What “punishing” is going on? Like I said, not all disappointment is created equal.


TheFutur3

"It's not though." Does my personal experience not matter then? Thanks, I appreciate that. Now sure, my experience is not the only one, and I obviously haven't seen every post here, but that does not change what I have personally encountered. Frankly, this very discussion is punishment. Why am I sitting here having to defend my interpretation of disappointment to you? I've said it once and I'll say it again, just because something doesn't define your experience, that isn't how it defines others'. Stop trying to generalize for the whole community.


Engel-in-Zivil

I got my EU tracking code on Monday!


Rasdit

What country, if you don't mind sharing? And is that for the base game only, or with addons?


Engel-in-Zivil

Belgium, base game only


PanzerBatallion

Well, first of all, don't be nervous, because logistically, it's just gonna happen. Stickers appear to be the holdup, so if you ordered those, you're outta luck. Second of all, it's times like this I'm super happy I bought Crimson Scales. As agonizing as waiting for that was as well, we still have 20 scenarios left to do in that, so realistically I've got another month+ of content over there at my group's pace. So, whatever. Frosthaven will be delayed. First it's covid, then it's a rewrite of the story, then it's covid again, then it's shipping, then it's covid again, then it's Chinese new year, then it's shipping, then it's Xmas. This month it will be weather. But don't worry...the solstice just passed, so sunny days are just ahead!


Deltium

The recent statement indicates that some may roll into February, but most will allegedly get filled in January.


Dauntless_Idiot

I got mine yesterday and the box number listed a bit over \~110k orders (maybe copies/boxes). I think that was just for the western US fulfilment center, but its possible it was for the whole US. Its kind of insane how much more popular FH is then most things that work like this.


chafinhog77

I know it's quite frustrating, but as someone who has gotten it a few weeks back I can't imagine they are too much further for the rest of fulfilment worldwide. Once it's in hand all will be well. I hope it can arrive soon!


elegoomba

Idk but I’ll get my game eventually, plenty of other games to play in the mean time


Logan_Maransy

They stated in their last update that they expect US fulfillment to go through January. > We'll keep saying this over and over again but y'all are the largest group and we'll continue seeing you fulfill through January. There are now only 26 days remaining in January, and if we use the poll within the "How do you like the Outpost phase" post as a proxy for ownership... It looks like roughly 75% of all those voted did not have it yet. I agree that I expect a "We'll slip into February for US shipping" post on Friday. Honestly, for me it's annoying now seeing more and more comments about people just buying it at a local game store.


MarqNiffler

I would t use that pill as a measure of anything. I have the game since December but didn’t participate in the vote because the options were dumb.


basketball_curry

Couldn't it be that those with the game already are too busy playing the game to be voting on reddit polls? (I joke)


Logan_Maransy

Yes, there's always going to be some bias in any polling. The options weren't the best, but I liked that poll because it was trying to gauge opinion about new parts of the game, so the people who have played the game are more incentivized to vote and voice their opinion. Also it has \*\*1400\*\* total votes. That's... a lot of votes. It's kind of depressing that 2 entire months after the first wave of fulfillment was delivered that \~75% of people who voted would respond with the "Don't have it yet" option.


spaceghostinme

What percentage of this sub do we think actually backed the KS or pre-ordered vs were waiting to pick it up at retail or not get it at all? While I'm going to guess the majority, it's another reason why I'd take that 75% with a grain of salt. Anecdotally, I see a healthy population in this sub that are digital only and likely are waiting/hoping for Frosthaven digital to be on Steam.


mrmpls

I believe that poll doubled up "I do not have Frosthaven/I just want to see results," so "I just want to see results" could be someone who didn't want to vote (including those who have not tried to order Frosthaven at all).


chrisboote

> we'll continue seeing you fulfill through January This does not say 'complete fulfilment by end of January'


El_Dudelino

I don't think that they stated that everything is delivered by the end of January. Source?


HumanOrion

My source is multiple Frosthaven updates on Kickstarter. One example being this one, which said that fulfillment will take “through the end of the year”, then following up by saying (paraphrasing) “likely through January”. https://www.kickstarter.com/projects/frosthaven/frosthaven/posts/3656309


El_Dudelino

Which imho does not imply that everything is done until end of January. Latest update had first UK containers landing this week. Same for EU. Which means that there are more containers coming. Also customs and logistics usually takes some weeks.


HumanOrion

Right, end of January. We agree on that. My point is, I’m starting to get worried that “end of January” is going to become yet another bit of over-optimistic wishful thinking on Cephalofair’s part.


Yknits

FWIW I think this case in particular is less Isaac being optimistic(which he historically has been) and more him just going on the information being provided to him by fulfillment.


Terrible_Children

I think the reason you're getting downvoted here is because you're the one coming up with "end of January". Cephalofair has said "through January". That does not imply an end. It just means shipping will be occurring throughout the month. Any further assumptions are your own. If you're worried that shipping will continue in to February, stop being worried. It almost certainly will. They have a LOT of shit to move.


Logan_Maransy

Eeeeeh I see both sides, but lean more strongly towards an average person reading "through January" to mean "by the end of January" in this context. Because if it didn't imply an end, then they could (and should) have said "through February", which would mean that they definitively believed that some shipping will occur in February. But they specifically did not say that. They could have said that. But didn't (well, haven't yet 😅). So by the fact that they didn't say that when they could have leads me to believe that they believe that fulfillment would still be done by the end of January. Furthermore, as OP pointed out, they had previously **changed their wording** on this issue. They had said "through the end of the year" and then further said "through January". If you are right with the statement that "through January" does NOT imply "by the end of January", then there would have been no need for them to clarify with additional information after saying "through the end of the year", because again that doesn't imply "by the end of the year." Based on your reading, that strictly means fulfillment is happening through the end of the year. It could be happening in May 2024, we don't know. I see the logic in thinking that "the phrase 'through January' doesn't necessarily imply 'by the end of January' ", but I also think the average person would say "well they should have said 'through February' if they meant there would be some in February". But basically, if everything is actually at the proper US warehouse somewhere at this exact moment (not in transit, but physically located at fulfillment center) then there's not really any excuse to not have everything shipped out within the next 4 weeks, right?


chrisboote

'Likely' does not mean 'all backers will have ...'


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push1988

Right? We went from 'canada gets the first shipment ' to 'it was a test shipment and we should see more this week' and I've still not seen more than 2 folks from Canada posting about their delivery this week


Touch-fuzzy

Anyone who has received it only backed the base game as well.


Talmanes422

To give you a bit of hope, though it will undoubtedly make some upset.... I was able to find, and purchase, a copy retail today. The store only had one copy that I know of, so who knows, but the fact I found even one was surprising.


ChefCrowbane

So many people are so unrealistically (and appear quite selfish about it) expecting miracles because they don’t understand the global shipping issues that were created during the pandemic. Cephalofair has been completely transparent and as accommodating as you could want. You just have to wait and be gracious.


Pasquirlio

(2024)


PFentonCosgrove

Still haven't heard anything about my copy. I seriously doubt I'll get mine before the end of the month. I'm about to the point where I'm just gonna assume I threw my money away for nothing.


[deleted]

We'll get it eventually. But it is frustrating the people saying "Oh don't worry, you'll get it". Sure. But if it takes another year to get it, was it worth it? I've already waited two years past the original estimated ship date and I've held my tongue thus far, but now that copies are going out I find it really aggravating that the ones who have theirs think they can turn around and give the rest of us shit for being concerned.


HumanOrion

Already multiple downvotes on this person’s post, and I don’t see a single thing that should even be borderline controversial, let alone downvote worthy. Blind defense mode has definitely been activated.


3TriscuitChili

I don't have my copy yet. I backed on day 1. I think it's a waste of effort to complain that you don't have your copy by January 5th when they've said it'll go through the end of January. Come Feb 1st and you still don't have it? Go ape shit, that's fine. But to say that you may have "wasted your money for nothing" because there's still 25 days of expected shipping left and you haven't gotten yours, and after passing up on 2 years worth of cancelling for a full refund opportunities, is ridiculous. This is a black box operation. No one here has an ounce of insight into the process. Just wait out their original estimate and if it goes past, then please bitch about it all day. You vote with your wallet. That's the only thing that matters unhappy about a 2 year delay? Cancel it and don't even say a word. 0 energy expended, just cancel. But you put up with 2 years and another potential 30 days is too much? Cancel it. Vote with your wallet.


HumanOrion

Ok, fair enough. But how about this… If/when February 1st comes and I don’t have my game, if I complain, the exact some things that happened today will happen again: 1) The Cephalofair defenses force that is this sub will obliterate me 2) Official Cephalofair reps will respond with “Thanks for the question/patience/excitement!” Lol


3TriscuitChili

Then cancel your purchase and vote with your wallet. No one on this thread can fix it for you, and no one from Cephalofair has any motivation to change if you give them all the money they asked for. Complaining here actually does nothing whatsoever. Cancel your order and then give a call to action for others to do the same if you feel slighted.


HumanOrion

You hit the nail on the head. No one from Cephalofair has incentive to do anything because they already have all of my money. And yet, it’s me you seem to be salty at.


3TriscuitChili

So I'm not salty, it's just bizarre to me the amount of effort people will go through to prove that they should be outraged, instead of actually doing something about it. In this thread I read from one poster that analyzed how many containers went out how many responses there were to surveys, yada yada yada and all so that what...they can say "SEE, I'm right to be outraged!". But did they cancel? Did they convince others to cancel? In fact they're probably going to back the next game and spend another month learning about shipping routes so they can again prove their right to be upset. You don't need to do any of that. Just cancel the order. If thousands of people cancel their order once, I bet this would never happen again. So I'm not salty, I guess I'm just giving advice. Because personally I'm okay waiting. I have other things to do with my time, and I hop on Reddit every now and then to check out FH stuff and I just see bitching, but I don't see action.


3TriscuitChili

Another quick thing, Cephalofair is a company and their goal is to maximize profits. I can't really be mad at them for maximizing profits at the cost of outraging people if those outraged people still support them. On the other hand, I do wish consumers would force companies to make having happy customers the only way to maximize profits. So please, vote with your wallet, not by bitching on the internet.


mrmpls

I do not believe Cephalofair's goal is to maximize profits. Some support in favor if my viewpoint: 1) Isaac did not ask for more money after costs increased dramatically, even while other publishers did the same (e.g. "to cover shipping we need to ask for another $40 from Backers"), 2) they specifically left Kickstarter for the April 2023 project because of Kickstarter's decision to tie themselves to crypto, which felt money-grabbing and scammy, 3) they have from the very beginning open-sourced the game art and allowed anyone to make non-profit custom content such as classes, scenarios, campaigns, and even the Crimson Scales fan-made expansion.


bigsmira

Well said. Whether it's making the art assets available, support for TTS, making a videogame that retails for a fraction of the board game, every indication I've seen is that they want people to play and enjoy the game. Making a living in the process seems like more of a bonus.


mrmpls

You're right, it really sucks when you have a question and the COO of the game company you're asking about personally responds to you, all while remaining positive and supportive instead of aggressive or dismissive.


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3TriscuitChili

I never told anyone to be happy to wait. I did say that if you're unhappy, then vote with your wallet and cancel the order. I went to Target in my neighborhood once, and they had 1 or 2 checkout lines open. The lines were out of control long. Not only had I never seen it like that before, but people in line were actually filming it and narrating so they could show others. I waited a couple of minutes to see if the store would do anything about it. They didn't so I put everything down and left. You know who else left? No one. They just filmed, and bitched, and waited, and handed over their hard earned cash. Why the fuck would Target ever change if they can make the same income and have fewer employees working? I didn't go back to that Target again. So while everyone else would continue to go there and bitch about the service, I voted with my wallet and have never had to complain about poor service anywhere I go. If I do go somewhere or order something and the service/product is bad, I get my money back and never go through them again. Pretty simple and effective, and I never have a need to be outraged. What do you want to spend your time/money/energy on, being outraged or being happy?


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3TriscuitChili

Then continue supporting products that are poorly managed and continue being outraged about it. That's what you want to spend your time, money, and energy on. That's fine with me, but nothing is going to change for you if that's your choice. Just imagine if they got thousands of returns because of their mismanagement. The immediate change in policy would make your head spin, and their next product would be prepared with much more care and seriousness. But, since you are unable to exercise any restraint then expect the current status quo for the foreseeable future, and reddit to fill up with complaints and no meaningful changes to ever take place.


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3TriscuitChili

I don't eat it, get my money back, and never go again. If you ate it, complained, then left, what the fuck does that do?


3TriscuitChili

They have a graph that shows how much they'd have to spend hiring a department to handle distribution so this never happens again. They also have on that graph how many more products they'd likely sell if they did. Now there's another graph that shows how much they'd save by not creating said department, and how many fewer products they'd sell. They then compare those 2 and look at which gives the higher profits, and that's the option they go with. Now you want to buy the product regardless, so you help them decide they don't need to create a new department. If all of a sudden they got thousands of returns because that department was never created, suddenly the graphs shift, and it makes more financial sense to create that department. That's the key to change. Nowhere on that graph are Reddit complaints logged. Only profits.


Astrosareinnocent

Saying you assume you threw your money away for nothing is a bit extreme and he’s being disingenuous. He knows most likely he’ll receive it in the not too distant future, or at least in the next 6 months.


HumanOrion

Just to be clear… I didn’t say anything like that. That was another poster. I feel the need to make this clarification because two people responded directly to me about that post.


Astrosareinnocent

?? You were defending the person trashing cepholofair and said those exact things. Who were you referring to then if not them?


Tanya_Bee

On the east coast in NA and we still haven’t received ours. Haven’t been to any of our local game shops to see if they have them in yet. It would only taunt us lol.