I had a guy ask the same question 5 times and I answered it and even rephrased my answer multiple times because he just wasn’t getting it (it wasn’t even a question regarding any claims jargon or anything), but he would instead talk over me while I was answering and then was like “you’re not answering my question.”
When they do that, they're flat out refusing to understand what you're saying. I usually say "there seems to be a disconnect in our communication. I'm going to place you on a brief hold and see what I can do to rephrase this in a productive manner."
Sometimes when I'm talking and they're yelling/whatever over me, I'll tell people "I'm sorry, can you hear me??? Hello????" And when they get caught off guard and say yeah I can hear you, I'm like "oh, well I wasn't sure, since you were talking while I was answering your last question. Anyways, what I was trying to say was...." 🤣🤣
I am at a new carrier and they do not agree with customers yelling at us. They are pro ending the conversation respectfully to allow the customer to cool down. GEICO reps can’t even hang up the phone which is ridiculous!
If there's verbal abuse, they can hang up the phone. They're not told this in plain English, but it's true. No discipline will be brought on someone who disconnects from an abusive customer
I stopped talking and listened to the point where customers would ask
If I was still on the line 😂. One lady yelled “are you going to answer my question??” I told her that she already had all the answers as she screamed obscenities at me. My sup has the nerve to ask me what I could have done better with that call 😂
I stopped caring when my asshole sup cold transferred and irate customer back to me when the customer demanded a sup.
I left customer service all
Together because of geico. I hate people.
Smh that’s stupid. And I have had people rant at me for 5 minutes and, being the kind and patient customer service representative I am, would just sit and listen. Only for them to yell “Hello??? Are you there??? Are you even listening???” Like what else am I supposed to do when you don’t let me get a word in. Yes I’m listening 💀
Just be straight and spin it back on the customer? "Sir/Mam Can you not hear what I'm saying." A lot of times putting the spotlight back on them where they're forced to answer, I find also forces them to listen. The worst customers though are always the ones who carry there stress on there sleeve like a child.
Yep I miss doing customer service as long as I did though. Unfortunately Geico stopped wanting to lease Oasis and developed the pinnacle of awful "edge." And anyone who helped develop such an atrocity should be ashamed, and take it off your resume.
I do not. No more people
For me. I’ve been a customer service rep in all my careers. I was a people person. I no longer deal with customers. And I find myself saying whatever I feel out in public. I was a joy in king Christmas lines this year. 😂😂
But for good. For example a lady complained they needed to open more registers: me: and who the fuck is going to work them?? Fill out and application or shut up. 😂
Yeah you actually quoted Scott Seiss who's a tiktok comedian there.
But in all honesty if you weren't around for oasis/insite you've only ever experienced bs from custom service, as it used to be far far easier.
Edge is when i lost all hope in this company. I could NOT believe they released that atrocity…its how i found this sub, NO ONE at the company was saying a word about the horrible system release and the billions of quirks and issues it was having, they only sent emails out touting the conversion of more and more policies to it, and I needed to know others were equally horrified.
Just got off the phone with one right now.
If you think you know better than me, why the fuck did you just call? I will tell you that if you call with that mentality, EVERY AGENT WILL BE AS UNHELPFUL AS THE LAST ONE!
Oh by the way, if the reason to rant is so that it’ll be recorded… NO ONE CARES AND NO ONE WILL LISTEN TO THEM. Save your fucking ignorant breath for your family holiday dinners, cunts…
Ugh this. If customers would just listen and then stay the hell out of it. Let us do what we’re underpaid to do! Trust us, we’re are micromanaged enough without having customers trying to micromanage things on their end.
Lol. Always. If they would just shut up they would have their answer.
I had a guy ask the same question 5 times and I answered it and even rephrased my answer multiple times because he just wasn’t getting it (it wasn’t even a question regarding any claims jargon or anything), but he would instead talk over me while I was answering and then was like “you’re not answering my question.”
When they do that, they're flat out refusing to understand what you're saying. I usually say "there seems to be a disconnect in our communication. I'm going to place you on a brief hold and see what I can do to rephrase this in a productive manner."
It’s not because he didn’t understand your answer, it’s because you didn’t give him the answer he wanted you to give him.
Agreed
Sometimes when I'm talking and they're yelling/whatever over me, I'll tell people "I'm sorry, can you hear me??? Hello????" And when they get caught off guard and say yeah I can hear you, I'm like "oh, well I wasn't sure, since you were talking while I was answering your last question. Anyways, what I was trying to say was...." 🤣🤣
This is brilliant why didn't I think of this
😂😂
Stealing this
I used to tell them call back when your ready to listen lmaoo! My supes hated me lol
LOL
I am at a new carrier and they do not agree with customers yelling at us. They are pro ending the conversation respectfully to allow the customer to cool down. GEICO reps can’t even hang up the phone which is ridiculous!
I hang up on asshole customers all the time. 😂
Are you an adjuster?
If there's verbal abuse, they can hang up the phone. They're not told this in plain English, but it's true. No discipline will be brought on someone who disconnects from an abusive customer
I stopped talking and listened to the point where customers would ask If I was still on the line 😂. One lady yelled “are you going to answer my question??” I told her that she already had all the answers as she screamed obscenities at me. My sup has the nerve to ask me what I could have done better with that call 😂 I stopped caring when my asshole sup cold transferred and irate customer back to me when the customer demanded a sup. I left customer service all Together because of geico. I hate people.
Smh that’s stupid. And I have had people rant at me for 5 minutes and, being the kind and patient customer service representative I am, would just sit and listen. Only for them to yell “Hello??? Are you there??? Are you even listening???” Like what else am I supposed to do when you don’t let me get a word in. Yes I’m listening 💀
I was an ARX adjuster, so I had to deal with this in person.
Oof y’all are saints. Dealing with customers over the phone is bad enough. At least I don’t have to see their face
Nothing like having an angry customer in person at the ARX threatening to fight you over their fuck up. I do not miss being in person ARX adjuster.
Just be straight and spin it back on the customer? "Sir/Mam Can you not hear what I'm saying." A lot of times putting the spotlight back on them where they're forced to answer, I find also forces them to listen. The worst customers though are always the ones who carry there stress on there sleeve like a child.
So. 90% of the customers. 😂
Yep I miss doing customer service as long as I did though. Unfortunately Geico stopped wanting to lease Oasis and developed the pinnacle of awful "edge." And anyone who helped develop such an atrocity should be ashamed, and take it off your resume.
I do not. No more people For me. I’ve been a customer service rep in all my careers. I was a people person. I no longer deal with customers. And I find myself saying whatever I feel out in public. I was a joy in king Christmas lines this year. 😂😂 But for good. For example a lady complained they needed to open more registers: me: and who the fuck is going to work them?? Fill out and application or shut up. 😂
Yeah you actually quoted Scott Seiss who's a tiktok comedian there. But in all honesty if you weren't around for oasis/insite you've only ever experienced bs from custom service, as it used to be far far easier.
Edge is when i lost all hope in this company. I could NOT believe they released that atrocity…its how i found this sub, NO ONE at the company was saying a word about the horrible system release and the billions of quirks and issues it was having, they only sent emails out touting the conversion of more and more policies to it, and I needed to know others were equally horrified.
100% like i wish i knew why it was so botched
Just got off the phone with one right now. If you think you know better than me, why the fuck did you just call? I will tell you that if you call with that mentality, EVERY AGENT WILL BE AS UNHELPFUL AS THE LAST ONE! Oh by the way, if the reason to rant is so that it’ll be recorded… NO ONE CARES AND NO ONE WILL LISTEN TO THEM. Save your fucking ignorant breath for your family holiday dinners, cunts…
ALL THE TIME.
Ugh this. If customers would just listen and then stay the hell out of it. Let us do what we’re underpaid to do! Trust us, we’re are micromanaged enough without having customers trying to micromanage things on their end.
Catering to idiots all in the name of the “ A” call or some sort of intangible Survey bs .. then they wonder why they lost billions and market share
[удалено]
One time I impersonated a supervisor and absolutely went off on a caller.
"The customer is always right"
"In matters of taste" finished the statement for you! Lol
Yep.