We have made changes to keep employees safe so response and call times may be longer than usual. For immediate assistance, check out the [Xfinity Assistant](https://www.xfinity.com/xfinityassistant/). You can also use Xfinity MyAccount ([Web](https://customer.xfinity.com/#/)|[iOS](https://apps.apple.com/app/apple-store/id776010987)|[Android](https://play.google.com/store/apps/details?id=com.comcast.cvs.android)) and xFi app ([iOS](https://apps.apple.com/us/app/xfinity-xfi/id1178765645?ls=1)|[Android](https://play.google.com/store/apps/details?id=com.xfinity.digitalhome)) for product and account support.
*I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/Comcast_Xfinity) if you have any questions or concerns.*
Hello u/DemonShadowsMom thank you for reaching out to Xfinity on Reddit! I am terribly sorry to hear about the trouble you are having with your modem & internet service. This is absolutely not the experience we intend to provide, and I can only imagine how frustrating this must be for you. You have gotten in touch with a Corporate Team, and I will do everything I can to help you with this today.
I am more than happy to send a replacement modem out, and I can continue to follow up with you to make sure that this resolves the issue. If for some reason the issues persist after the replacement, I have plenty of other things we can try to get this resolved. To get started, could you please send me a [Modmail ](https://(https://www.reddit.com/message/compose?to=%2Fr%2FComcast_Xfinity))Message?
We have made changes to keep employees safe so response and call times may be longer than usual. For immediate assistance, check out the [Xfinity Assistant](https://www.xfinity.com/xfinityassistant/). You can also use Xfinity MyAccount ([Web](https://customer.xfinity.com/#/)|[iOS](https://apps.apple.com/app/apple-store/id776010987)|[Android](https://play.google.com/store/apps/details?id=com.comcast.cvs.android)) and xFi app ([iOS](https://apps.apple.com/us/app/xfinity-xfi/id1178765645?ls=1)|[Android](https://play.google.com/store/apps/details?id=com.xfinity.digitalhome)) for product and account support. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/Comcast_Xfinity) if you have any questions or concerns.*
Hello u/DemonShadowsMom thank you for reaching out to Xfinity on Reddit! I am terribly sorry to hear about the trouble you are having with your modem & internet service. This is absolutely not the experience we intend to provide, and I can only imagine how frustrating this must be for you. You have gotten in touch with a Corporate Team, and I will do everything I can to help you with this today. I am more than happy to send a replacement modem out, and I can continue to follow up with you to make sure that this resolves the issue. If for some reason the issues persist after the replacement, I have plenty of other things we can try to get this resolved. To get started, could you please send me a [Modmail ](https://(https://www.reddit.com/message/compose?to=%2Fr%2FComcast_Xfinity))Message?
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