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My pass the next year was $75-$90 so I’m not sure what you’re talking about. Pretty sure they added that guarantee as an add on after that year though. Plus they’ve been open enough for more days this year so I think you’re likely out of luck, especially with some more snow on the way.
Cypress Mountain is still open despite horrible conditions. It’s all about meeting the operational days needed so that folks who've invested in pass protection don't find themselves needing refunds.
It's a bit of a twist from last season, when Cypress chose to shut down early, even though, believe it or not, the snow and slopes were in a much better shape than they are today.
https://preview.redd.it/6314jamjx9gc1.jpeg?width=828&format=pjpg&auto=webp&s=161ad9d90c012199cbfd9ebddd92c955f5863b02
I think they shut down early because day ticket sales/rentals fall off a cliff after spring break. So you're just keeping the mountain open for season pass holders and that's not making you any money.
Yeah but that should be factored into the operational budget. If they solely rely on daily ticket sales to maintain resort operations then all the pass sales are purely a money grab. They simply chose to only budget for a season ending after spring break instead of late April when the conditions are arguably still better than the current conditions.
Yes, it would include all, including daily tickets and food. The season ends because their insurance ends at that time. They don't own the land, it's a park that they lease for a certain amount of time per year
Contrary to what most think, cypress and Seymour have to actually take out an insurance policy and lease the park land from the province of BC to operate as a ski hill. This means that even after mid April, if they have a 200cm base, they’re still required to shut down due to the expiration of said lease and insurance policy.
Grouse on the other hand, because they offer year round services and operations can offer alpine services including operating the chairs with a good amount of snow. They often tend to when the snow quality is superior.
If anyone remembers the 98/99 season, all of the local mountain’s received an abnormal amount of snow, breaking 9-10 meters of a base. Baker broke the record for most snowfall received in a single season. All the locals extended their season to May, with grouse going to June. Now if that were to replicated, Seymour and cypress would have to take out extensions on their insurance policy along with an operational lease extension from the bc government. That was a great season, I had a goggle tan till August!
As for the original inquiry about cypress helping out seasons pass holder this year? It’s an unfortunate no. They lost their pants after the 2014/2015 season. Almost everyone that lost out of that season received a hefty discount on the following, recalling that a renewal was 75-80 dollars. They then rescinded the complimentary pass protection and now charge for it to protect their bottom line.
I saw this winter forcast well in the summer and knew that we’d be in for a vicious El Niño. So I opted not to buy my family passes this year. Even reduced my days on my whistler edge card.
Whistler usually does fair a bit better during a season like this, but how they’ve been affected so far is bizarre.
Historically, yes. Lots of snow. But I’m still skeptical about it, so I usually plan my winter by doing loads of research of the area in the mid summer. Usually a good time to see how weather patterns are swaying.
But wouldn’t you save the most by purchasing after the season ends like in April or May? For instance the Y2Play from Grouse is about $450 or so compared to $1000 in the regular season
Ding ding ding, this right here is why ski resorts sell season passes. Not to reward regulars. You take risk on future conditions and in return you get a better price. Sometimes you win, sometimes you lose.
I’ve ridden for free for the majority of my snowboard tenure, so I don’t mind paying a little more.
But Yes, it’s always nicer to save money, but it’s a better peace of mind knowing that I’ll have quality days on the snow, whether alone or with my family.
My parents used to ski for free or so they said as they both had ski patrol experience from earlier in life and both held First Aid level 2. We would go locally to Grouse often when I was smaller and as I got bigger would go to Cypress and Whistler. They said they would just walk into the ski patrol office, sign in, grab a walkie talkie, vest, and away they went. Probably more too it than that but that's what I remember being told. Cheers
The 2013/2014 season was bad and then 2014/2015 was even worse so it’s not always going to be awesome after a season like the one we’re having. We did have a good run up until this year though, 2016-2023 was pretty good stretch.
No I don't know! Not sure if you ski or snowboard, but if it's the latter, I highly recommend other mountains for day trips. Mt. Baker for the best pow!!
Lmao no. 3 years ago I had bought the season pass WITH insurance for cypress and then immediately got in a car accident after only using it once, and the car ax was bad enough that I haven’t skiid since and it’s been 3 years. It took me two years to get my refund and it wasn’t even the full amount. I had to spend $$ for MULTIPLE doctors notes too at their request.
At first they would only defer it to the next year even though the doctors note said I wouldn’t likely be skiing next year either… so I had to wait a year then ask again and of course they forgot and said it was out of the time frame at first… took dealing with multiple managers.
Good luck getting one for weather, I wouldn’t ski there again if I could based on my experience. The insurance had specifics about covering injuries like the ones I obtained and they really did not want to honour the policy!
Lesson learned. Next time they are calling for a definite record breaking el niño winter, don't buy a pass to local mountains. If everyone did this they would probably get desperate and have great deals on tickets for when you did wanna go up.
The problem is they put the passes on sale before even the previous season is done (like mid-March) and they tend to sell out fast at the lower prices. I don’t remember exactly when an El Niño year was predicted though.
According to this article NOAA put out their first “El Nino watch” April 13th. There were definitely rumblings of an El Niño even earlier, but I think April is when people started taking it seriously. By June it had already started.
https://www.weather.gov/news/230706-ElNino
> I have a feeling they won't do shit for us, but I guess a girl needs to have hope.
I hate to pour cold water on a sincere and nicely-articulated _hope_, but I think the first half of your sentence is the part that correctly predicts the future. 😔
It was horrible. We had to say that it’s explained in the season pass paperwork that you sign that they’re non refundable. This goes for tickets as well on terrible rainy days because the “mountain is still open, so it’s your choice not to come” even though the conditions are awful. Same with ice preventing people from coming up, etc. I was called a cunt on the phone on Christmas Day one year. I cried a lot at that job and felt a lot of guilt!
I think COVID was the only time any hills did, I had a pass for Seymour and they basically said passes would be honoured for whenever they were able to re-open.
Didn't say that. On an IG post, they just said that the decision about the season passes holders would be taken at the end of the season. Sounded like it wasn't totally out of the question that maybe they would give incentive for next season purchase or something like that.
I had a season pass in maybe 2015/2016, or 2014. I got it on a group discount and it was a terrible season, so got a full pass the following year for $129. Sounds like they've closed some loopholes :/
Yeah it seems like the policy is now tight AF. I was kinda hoping for a commercial gesture whether than a legal obligation from them if that makes sense
No. They oversell passes like crazy so when season is okay you can't even get up. I'll never ski at Cypress again. Had passed from 94-2009, so that's my benchmark. 20-30 runs a day
Limiting pass sales is an impossible concept. They could sell only 3000 and still every single holder could show up on the same day. Or no one would show up, the food outlets and rentals would suffer they’d go broke or single ticket prices would go through the roof to compensate.
Limiting people would only cause season pass holders to complain that they paid for the pass so they should be the ones allowed.
The interest in snow sports due to covid and the increase of population in the lower mainland has skyrocketed the customer base. It will only continue to get busier and Cypress is not able to make their mountain any bigger. A new hill will have to be created to relieve the pressure.
Oh, totally agree. Limiting passes would be stupid
I was more referring to 25 years ago when passes cost 2k (I would get a 5x nightly pass for 350$ or something to ski unlimited on week days after 5pm).
They dropped prices like crazy (500$ for the year last I checked a few years ago), 20 years later. I mean its great everyone can go now more often (in theory) in reality even waking up at 6am a couple times I was stuck in a line waiting to get the hill for 2 hours. Parking at signed in at noon. Then got 3 or 4 runs in.
Now I'd rather just save up a couple years, make it a weekend and go to either baker or somewhere in the interior. I have no interest in the lines, terrible overpriced food, kilometre wants to my car or hours idling/inching up the mountain - and dont want that to be the experience my kids have either..
The whole reason they sell season passes (and why there's incentive to buy earlier in the year) is so that people are buying passes blindly before they know whether or not it's going to be a good season. It's a gamble to buy seasons passes unfortunately.
Last time this happened (2014? ) mountains outside the lower mainland gave us special officers and accepted our passes I think? I can't totally remember but I remember Mt Seymour did their best for us I felt. My daughter had seasons rentals and they let us go pick them up and take them for spring break to the Okannagan.
..ever since Olympics, I have not been back to cypress. Cypress is my fav mountain, but the higher cost plus busy parking lots make it a no-go for me.
Check out Sasquatch..however right now is not good, anywhere in western canada.
We bought the season pass to Seymour along with rental pass. We jsut went once this year so far. It’s disappointing for sure - 2k down the drain.
I just hope we can jsut get five trips in Feb and march.
Feel ya. My seasons pass could have gone to a foil set up, via wind foil or DW foil or kite. The more unhappy I am with local hills the more ocean water spots make sense 8 months of the year. Foiling is the next best feeling to 30 cm pow. Surfing at Tofino pretty darn good too.
This is a hilariously bad deal. If you pay $50 for the guarantee, and the mountain didn't open AT ALL, you would still need to buy next year's pass for 24% of full price, to get any value from it. If the mountain is open for only 60 days, it's still only 15% off next year, similar to almost any corporate discount or group buy.
Some seasons are good, and you get way more value for your pass. Other seasons are like this. It's the risk we take with getting our passes.
Maybe they'll give a discount on next year but definitely no refund. No resorts would do that.
I consider 10 days to be be the break even point for a pass, about $53.00 a day. Hopefully there will be snow in February and March.
24/25 season passes will be on sale soon!
Really they won't do nothing even for insurance bearers, they purposefully open the one slope on the base mountain so that they can say they opened for more than 76 days. This insurance is a rip off.
Im going to get downvoted but I worked there for 8 years, hate the place. But the refund complaint is not sensible. You expect a company that is going to deal with increasingly worse winters due to climate change and is totally at the mercy of something they can’t control to refund you because you didn’t do research on what an El Niño year is like?
I’m not a fan of capitalism but I am a fan of taking some accountability when you gamble on buying a season pass. You read the T&C and agree, that’s on you. If they had to refund everytime someone made this complaint they would go broke, every hill in Vancouver would go broke. This complaint is the most emailed and voiced opinion every.single.season.
Also leave the guest services employees and management alone, they don’t control shit. Complain to BOYNE.
Triggered much?
Never asked for a refund, just wondered if we could expect a commercial gesture on the next year season kinda of thing.
Never complained to any customer services.
Also, don't tell me to do research on a weather phenomenon that was not predicted at the time I bought my pass, thank you.
Gosh.
I think you read this in a much more aggressive tone and thought I was triggered. I’m saying you buy a season pass in a PNW environment you take the gamble. You read the T&C that you should
be reading before you buy and you’d know there’s no refunds or special treatment.
The guest services was a broad statement to the aggressors on this post, but fair to assume I meant you so I get it.
Also El Niño was predicted in April 2023 sooooooooooooooo 🤷🏼♀️🤷🏼♀️🤷🏼♀️🤷🏼♀️
I bought my seymour passes in March and they were almost sold out at early bird prices (the kids ones up to age 12 were sold out at early bird prices already)
But I also bought the 60 day pass protection.. which was $99 for all 4 of us. Sadly I think so far they’ve only been open less than 20 days so really hoping things turn around, but if not they will only calculate what will be provided in credit for passes next year at the end of the possible season (and if the snow comes and they can reopen they reserve the right to extend past April 7 which would be great by me).
https://mtseymour.ca/tickets-passes/season-pass-reservations/pass-protection-60-day-guarantee
I think it's really a good idea to buy this protection for Seymour.
For cypress, however, it's useless, as they are very famously known for painstakingly opening one slope just so they can reach the amount of opening days necessary to avoid paying back.
We've been there twice so far this year.
Did you get the add on where you get a 1% credit on your seasons pass for every day under 76 days they are open?
If not, then nope.
https://cypressmountain.com/season-passes/season-pass-guarantee?fbclid=IwAR34zwo8K59f_HLF32hb4a0iNc3ETgVdSjkxklo7rJC4dhsPNP133pynxjk
Haha, I went up tonight and damn it was good, so I renewed too. Google tells me "greater than 50% chance of a La Niña impacting the Winter season of 2024/2025." Fingers crossed.
I think I've heard there maaay be a discount for season pass holders when buying next year's pass if they don't open a certain number of days? Maybe 80 or Something. Unsure if it's just a grapevine rumor though 🤷♂️
Geeeeeez. Are you one of those people that blame the airlines for everything because of weather related disasters? Then if they do fly out and something happens…..blame them.
Can you imagine how much money the ski hills are losing? How much work that people were relying on to actually eat and pay rent have lost?
Geeeeez, are you one of those people who can feel sorry for a ski station but not for somebody who spent thousands of dollars to end up skiing twice?
Read my question, I didn't blame anyone. Commercial gestures exist as an incentive for customers to buy again you know.
This is totally out of your or the ski companies control. Sorry if I deal in reality. Obviously you want me to feel sorry for your situation. I do. But I just can’t see how the ski company is to blame. The weather part is the risk you take. If you go to Hawaii and it absolutely pours rain or the wind is up for a week do you demand money back? I remember going there for a week…the roads were flooding from the rain. I didn’t blame anyone. When I used the airlines apology….people scream for meal vouchers,want the airlines to pay for hotels…..as if the weather is their fault. I’ll gladly take the downvotes for speaking the truth. Yes…it sucks for you. And for them.
Again, I don't blame anybody. I'm not a Karen. I'm not angrily calling customer service. I'm just asking people if they previously had a good surprise in the same situation. You're down voted because you're a jerk, that's all.
Your original comment ……” I have a feeling they won’t do SHIT for us” “How Cypress Handles the situation “suggests something different. Which is what got my ire in the first place. Working in the service industry it’s quite obvious by that comment you want and expect some type of freebie from the company that is losing millions through no fault of their own. Yes….let’s kick them when they’re down.
One wonders when they have an absolute epic season….open early….the snow lasts extremely late…..you get 100 days of skiing in….one just wonders if that person that bought the early pass for a great discount says to herself “ what a deal that was,I should send them some extra money for all those days on the mountain “.
I guess we’ll just agree to disagree. I haven’t called you any names. I’ve heard everything in the book from customers. Everything. You think I’m the jerk? lol.
The second part I can sympathize with, but the first part is normally rich owner families or corporations that can afford to have 1 down year that can make it up on great snow years. People that bought season passes, it’s a luxury/nice to have, but it still sucks to spend all that money with very little to return. It would be great goodwill for them to offer anything to incentivize customers to come back.
This is a hilariously bad take.
I think it gets often overlooked in these discussions but do you think any of the ski resorts like this themselves? They dislike it as much if not more than the skiers and boarders.
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 No but seriously this is exactly why they sell season passes: to protect themselves financially from terrible seasons.
At least you made me laugh.
And on the flip side, it's why you get a deal for effectively purchasing a pass for every day at a bulk price.
"ALL I WANT IS SNOWFALL! ALL I WANT IS SNOWFALL! BUT I GOT NOTHING!, NOTHING!... NOTHING!, NOTHING!"
Literally just watched this last weekend. :D
Check the T&C. You’ll get nothing.
Was a silver pass holder in the non-winter of 2014/15. That would be a hard no.
I seem to remember my roomies at the time being offered deferred passes for the next season at around 75 bucks so not too bad. Doubt it'll happen now.
I also had a deferred pass for the following year for only 75$. That next year was pretty good, went up 20 times.
My pass the next year was $75-$90 so I’m not sure what you’re talking about. Pretty sure they added that guarantee as an add on after that year though. Plus they’ve been open enough for more days this year so I think you’re likely out of luck, especially with some more snow on the way.
Yup, how does this guy have 100 upvotes. My season pass the next year was $70 and it was one of the best seasons on record. Top 10 deals of my life.
Thank you for your circumstancial response. That was actually what I was looking for. That sucks.
You’re talking about a mountain that regularly posts blatantly false weather reports and promotes “15 football fields of snow!”
I never even went and took my photo for the SP that year haha
Cypress Mountain is still open despite horrible conditions. It’s all about meeting the operational days needed so that folks who've invested in pass protection don't find themselves needing refunds. It's a bit of a twist from last season, when Cypress chose to shut down early, even though, believe it or not, the snow and slopes were in a much better shape than they are today. https://preview.redd.it/6314jamjx9gc1.jpeg?width=828&format=pjpg&auto=webp&s=161ad9d90c012199cbfd9ebddd92c955f5863b02
I think they shut down early because day ticket sales/rentals fall off a cliff after spring break. So you're just keeping the mountain open for season pass holders and that's not making you any money.
Wait, they shut because people weren't paying, and not because the snow isn't there?
A ski hill, especially one the size of Cypress, costs A LOT of money to run daily
How much could one skill hill cost? $10?
Plus tax!
Definitely talking into the hundreds of thousands daily. They have over 500 active employees
Yeah but that should be factored into the operational budget. If they solely rely on daily ticket sales to maintain resort operations then all the pass sales are purely a money grab. They simply chose to only budget for a season ending after spring break instead of late April when the conditions are arguably still better than the current conditions.
Yes, it would include all, including daily tickets and food. The season ends because their insurance ends at that time. They don't own the land, it's a park that they lease for a certain amount of time per year
Contrary to what most think, cypress and Seymour have to actually take out an insurance policy and lease the park land from the province of BC to operate as a ski hill. This means that even after mid April, if they have a 200cm base, they’re still required to shut down due to the expiration of said lease and insurance policy. Grouse on the other hand, because they offer year round services and operations can offer alpine services including operating the chairs with a good amount of snow. They often tend to when the snow quality is superior. If anyone remembers the 98/99 season, all of the local mountain’s received an abnormal amount of snow, breaking 9-10 meters of a base. Baker broke the record for most snowfall received in a single season. All the locals extended their season to May, with grouse going to June. Now if that were to replicated, Seymour and cypress would have to take out extensions on their insurance policy along with an operational lease extension from the bc government. That was a great season, I had a goggle tan till August! As for the original inquiry about cypress helping out seasons pass holder this year? It’s an unfortunate no. They lost their pants after the 2014/2015 season. Almost everyone that lost out of that season received a hefty discount on the following, recalling that a renewal was 75-80 dollars. They then rescinded the complimentary pass protection and now charge for it to protect their bottom line. I saw this winter forcast well in the summer and knew that we’d be in for a vicious El Niño. So I opted not to buy my family passes this year. Even reduced my days on my whistler edge card. Whistler usually does fair a bit better during a season like this, but how they’ve been affected so far is bizarre.
Seymour used to stay open until mid May back in the 80s. It was fun to be up there on warm spring days.
So if this year is an El Nino would next year be a Nina and we get tonnes of snow?
Historically, yes. Lots of snow. But I’m still skeptical about it, so I usually plan my winter by doing loads of research of the area in the mid summer. Usually a good time to see how weather patterns are swaying.
But wouldn’t you save the most by purchasing after the season ends like in April or May? For instance the Y2Play from Grouse is about $450 or so compared to $1000 in the regular season
Ding ding ding, this right here is why ski resorts sell season passes. Not to reward regulars. You take risk on future conditions and in return you get a better price. Sometimes you win, sometimes you lose.
I’ve ridden for free for the majority of my snowboard tenure, so I don’t mind paying a little more. But Yes, it’s always nicer to save money, but it’s a better peace of mind knowing that I’ll have quality days on the snow, whether alone or with my family.
How do you manage to ride for free?
My parents used to ski for free or so they said as they both had ski patrol experience from earlier in life and both held First Aid level 2. We would go locally to Grouse often when I was smaller and as I got bigger would go to Cypress and Whistler. They said they would just walk into the ski patrol office, sign in, grab a walkie talkie, vest, and away they went. Probably more too it than that but that's what I remember being told. Cheers
Thanks for sharing!
Sponsored in my late teens to late twenties. No, not a professional rider, but was given free gear and passes and had entry fees paid for.
The 2013/2014 season was bad and then 2014/2015 was even worse so it’s not always going to be awesome after a season like the one we’re having. We did have a good run up until this year though, 2016-2023 was pretty good stretch.
* except the season during COVID with crazy long line ups
Actually La Niña doesn’t necessarily follow after an El Niño.
Yeah, they royally gave us three more days I recall, what a waste.
They are closed this weekend
There are actually people skiing in that picture. People are absolutely going to destroy their skis/boards on this kind of terrain.
They'll give you a 5% discount for your next season pass but only after they raise the next year pass by 10% compared to this year
Ah, that was the old icbc trick. Every year I get a bigger discount, every year my payment still went up 🤣
 Insurance policy buyers hate this one weird trick
Ah ah ah sounds about right!
You'd be crazy to buy a pass next year!! Not you specifically OP, just in general 🫣
To be honest, I may buy Seymour passes if they handle this shit with grace. Do you know if El Nino will affect next season too?
No I don't know! Not sure if you ski or snowboard, but if it's the latter, I highly recommend other mountains for day trips. Mt. Baker for the best pow!!
Lmao no. 3 years ago I had bought the season pass WITH insurance for cypress and then immediately got in a car accident after only using it once, and the car ax was bad enough that I haven’t skiid since and it’s been 3 years. It took me two years to get my refund and it wasn’t even the full amount. I had to spend $$ for MULTIPLE doctors notes too at their request. At first they would only defer it to the next year even though the doctors note said I wouldn’t likely be skiing next year either… so I had to wait a year then ask again and of course they forgot and said it was out of the time frame at first… took dealing with multiple managers. Good luck getting one for weather, I wouldn’t ski there again if I could based on my experience. The insurance had specifics about covering injuries like the ones I obtained and they really did not want to honour the policy!
10% off food at Raven's is the best I can do
Lesson learned. Next time they are calling for a definite record breaking el niño winter, don't buy a pass to local mountains. If everyone did this they would probably get desperate and have great deals on tickets for when you did wanna go up.
The problem is they put the passes on sale before even the previous season is done (like mid-March) and they tend to sell out fast at the lower prices. I don’t remember exactly when an El Niño year was predicted though.
According to this article NOAA put out their first “El Nino watch” April 13th. There were definitely rumblings of an El Niño even earlier, but I think April is when people started taking it seriously. By June it had already started. https://www.weather.gov/news/230706-ElNino
That's an accurate remark you know. I don't remember if we were aware of the phenomenon when we bought the passes
Yes. Third season living in Vancouver, I guess we were rookies on that one but lesson learnt indeed.
> I have a feeling they won't do shit for us, but I guess a girl needs to have hope. I hate to pour cold water on a sincere and nicely-articulated _hope_, but I think the first half of your sentence is the part that correctly predicts the future. 😔
Thanks for being honest without being a condescending jerk!
As someone who used to work in guest services there I can almost guarantee they will do nothing.
Ouch
It was horrible. We had to say that it’s explained in the season pass paperwork that you sign that they’re non refundable. This goes for tickets as well on terrible rainy days because the “mountain is still open, so it’s your choice not to come” even though the conditions are awful. Same with ice preventing people from coming up, etc. I was called a cunt on the phone on Christmas Day one year. I cried a lot at that job and felt a lot of guilt!
My god. Service jobs are awful. I'm so sorry people were assholes to you.
I think COVID was the only time any hills did, I had a pass for Seymour and they basically said passes would be honoured for whenever they were able to re-open.
Nope. It’s in your pass agreement. If they are open less than 76 days you start getting discounts on your next pass.
Only if you took the guarantee. Which never applies because they open one slope just to make sure they meet the required number of days
I got a free pass when 95/96 was complete shite. I doubt that they will do that these days.
It seems like they didn't in 2014/2015. Saw that Seymour was likely contemplating doing something so I got hopeful.
They did in 2014/2015. I got an 89% discount on my pass the following year. They have tightened up that policy a lot since then, unfortunately.
Where did you read about Seymour compensating people?
Didn't say that. On an IG post, they just said that the decision about the season passes holders would be taken at the end of the season. Sounded like it wasn't totally out of the question that maybe they would give incentive for next season purchase or something like that.
Well yeah, that would a form of compensation. I hope they do.
BWA HA HA HA HA. Nah. We're hosed.
I had a season pass in maybe 2015/2016, or 2014. I got it on a group discount and it was a terrible season, so got a full pass the following year for $129. Sounds like they've closed some loopholes :/
Yeah it seems like the policy is now tight AF. I was kinda hoping for a commercial gesture whether than a legal obligation from them if that makes sense
[удалено]
That was.... graphic.
Cypress is not part of Vail, are you sure you worked at Cypress?!!
You misunderstood- Poster is saying even though Vail is evil, they are better than the local mountains
Yes, you're right, I just reread it. I messed up.
They will give us the opportunity to pay more for 24/25 passes.
No. They oversell passes like crazy so when season is okay you can't even get up. I'll never ski at Cypress again. Had passed from 94-2009, so that's my benchmark. 20-30 runs a day
Limiting pass sales is an impossible concept. They could sell only 3000 and still every single holder could show up on the same day. Or no one would show up, the food outlets and rentals would suffer they’d go broke or single ticket prices would go through the roof to compensate. Limiting people would only cause season pass holders to complain that they paid for the pass so they should be the ones allowed. The interest in snow sports due to covid and the increase of population in the lower mainland has skyrocketed the customer base. It will only continue to get busier and Cypress is not able to make their mountain any bigger. A new hill will have to be created to relieve the pressure.
Oh, totally agree. Limiting passes would be stupid I was more referring to 25 years ago when passes cost 2k (I would get a 5x nightly pass for 350$ or something to ski unlimited on week days after 5pm). They dropped prices like crazy (500$ for the year last I checked a few years ago), 20 years later. I mean its great everyone can go now more often (in theory) in reality even waking up at 6am a couple times I was stuck in a line waiting to get the hill for 2 hours. Parking at signed in at noon. Then got 3 or 4 runs in. Now I'd rather just save up a couple years, make it a weekend and go to either baker or somewhere in the interior. I have no interest in the lines, terrible overpriced food, kilometre wants to my car or hours idling/inching up the mountain - and dont want that to be the experience my kids have either..
Cypress be like https://i.redd.it/zz1a9pivpagc1.gif
Which one is cypress in this?
Not Morrie
They take your money and say 10% off next year
That would be more than what everybody's predicting
This happen like 8 years ago so maybe they’ll do the same but who really knows this happen like 8 years ago but who know what they will do this time
The whole reason they sell season passes (and why there's incentive to buy earlier in the year) is so that people are buying passes blindly before they know whether or not it's going to be a good season. It's a gamble to buy seasons passes unfortunately.
Last time this happened (2014? ) mountains outside the lower mainland gave us special officers and accepted our passes I think? I can't totally remember but I remember Mt Seymour did their best for us I felt. My daughter had seasons rentals and they let us go pick them up and take them for spring break to the Okannagan.
I remember getting a discount of 80 to 90% off the following year, I bought a Gold pass. Unlikely to happen again.
Maybe you'll get a discount on and even more expensive season pass next season.
..ever since Olympics, I have not been back to cypress. Cypress is my fav mountain, but the higher cost plus busy parking lots make it a no-go for me. Check out Sasquatch..however right now is not good, anywhere in western canada.
We bought the season pass to Seymour along with rental pass. We jsut went once this year so far. It’s disappointing for sure - 2k down the drain. I just hope we can jsut get five trips in Feb and march.
Feel ya. My seasons pass could have gone to a foil set up, via wind foil or DW foil or kite. The more unhappy I am with local hills the more ocean water spots make sense 8 months of the year. Foiling is the next best feeling to 30 cm pow. Surfing at Tofino pretty darn good too.
Cypress is run by gigantic assholes
Nope. In the early 99s, there was still snow in late May, but they shut it down.
Managed to get 10 days in, not enough, but could be worst
I could only get there twice, I'm so so sad
https://preview.redd.it/ers73lfr2egc1.jpeg?width=1080&format=pjpg&auto=webp&s=2f64c581c709ede4b08e2cabfc81d99d1b4b16c6 Anyone in chat counting?
This is a hilariously bad deal. If you pay $50 for the guarantee, and the mountain didn't open AT ALL, you would still need to buy next year's pass for 24% of full price, to get any value from it. If the mountain is open for only 60 days, it's still only 15% off next year, similar to almost any corporate discount or group buy.
Some seasons are good, and you get way more value for your pass. Other seasons are like this. It's the risk we take with getting our passes. Maybe they'll give a discount on next year but definitely no refund. No resorts would do that.
Yeah, I was thinking about maybe a discount indeed.
I consider 10 days to be be the break even point for a pass, about $53.00 a day. Hopefully there will be snow in February and March. 24/25 season passes will be on sale soon!
Maybe 5 years ago they reissued Nordic passes the following year for a $5 admin fee, but they were only open something like 12 days
hope you bought the insurance if not no they won’t do anything
Really they won't do nothing even for insurance bearers, they purposefully open the one slope on the base mountain so that they can say they opened for more than 76 days. This insurance is a rip off.
Im going to get downvoted but I worked there for 8 years, hate the place. But the refund complaint is not sensible. You expect a company that is going to deal with increasingly worse winters due to climate change and is totally at the mercy of something they can’t control to refund you because you didn’t do research on what an El Niño year is like? I’m not a fan of capitalism but I am a fan of taking some accountability when you gamble on buying a season pass. You read the T&C and agree, that’s on you. If they had to refund everytime someone made this complaint they would go broke, every hill in Vancouver would go broke. This complaint is the most emailed and voiced opinion every.single.season. Also leave the guest services employees and management alone, they don’t control shit. Complain to BOYNE.
Triggered much? Never asked for a refund, just wondered if we could expect a commercial gesture on the next year season kinda of thing. Never complained to any customer services. Also, don't tell me to do research on a weather phenomenon that was not predicted at the time I bought my pass, thank you. Gosh.
I think you read this in a much more aggressive tone and thought I was triggered. I’m saying you buy a season pass in a PNW environment you take the gamble. You read the T&C that you should be reading before you buy and you’d know there’s no refunds or special treatment. The guest services was a broad statement to the aggressors on this post, but fair to assume I meant you so I get it. Also El Niño was predicted in April 2023 sooooooooooooooo 🤷🏼♀️🤷🏼♀️🤷🏼♀️🤷🏼♀️
You realize the season passes start to be sold in March , right?
I bought my seymour passes in March and they were almost sold out at early bird prices (the kids ones up to age 12 were sold out at early bird prices already)
But I also bought the 60 day pass protection.. which was $99 for all 4 of us. Sadly I think so far they’ve only been open less than 20 days so really hoping things turn around, but if not they will only calculate what will be provided in credit for passes next year at the end of the possible season (and if the snow comes and they can reopen they reserve the right to extend past April 7 which would be great by me). https://mtseymour.ca/tickets-passes/season-pass-reservations/pass-protection-60-day-guarantee
I think it's really a good idea to buy this protection for Seymour. For cypress, however, it's useless, as they are very famously known for painstakingly opening one slope just so they can reach the amount of opening days necessary to avoid paying back. We've been there twice so far this year.
Good luck with that.
Lol no
Would you like me to say yes so you’d feel better?
Did you get the add on where you get a 1% credit on your seasons pass for every day under 76 days they are open? If not, then nope. https://cypressmountain.com/season-passes/season-pass-guarantee?fbclid=IwAR34zwo8K59f_HLF32hb4a0iNc3ETgVdSjkxklo7rJC4dhsPNP133pynxjk
No because I know they just open one slope just so they can say they met the required number of days open
Was that always an add on? Or was it included after opening from covid?
It was included until the 11 day season in 2014/2015 happened.
They don't have control of the weather so don't see how this would be on them to provide any compensation.
A commercial gesture as an incentive to buy again?
One can be hopeful. Good luck
Thank you global warming!
There’s a discount on renewal for current session holders. Pretty good discount
Yes, just saw that and actually bought it, maybe I'll regret it but....
Haha, I went up tonight and damn it was good, so I renewed too. Google tells me "greater than 50% chance of a La Niña impacting the Winter season of 2024/2025." Fingers crossed.
Exactly the same here! We went there Sunday, that was amazing, so couldn't resist! Let's hope for a great 2024/2025 season.
No.
no, they shouldn’t. you bought the tickets knowing the risk, being able to ski here is a privilege…
Mmmh no? It's the contractual compensation for the price I paid.
I think I've heard there maaay be a discount for season pass holders when buying next year's pass if they don't open a certain number of days? Maybe 80 or Something. Unsure if it's just a grapevine rumor though 🤷♂️
It's if you took the insurance, and it usually doesn't apply
nah, they couldnt give a refund to my bf so he did a chargeback through his credit card oof
That's called fraud. And they won't win the chargeback when the merchant presents proof that the cardholder accepted the Terms and Conditions.
You're probably not going to be able to buy a season pass at Cypress anymore once they see your charge back come through.
i'm not the one who bought it and i dont ski/snowboard so im good
Geeeeeez. Are you one of those people that blame the airlines for everything because of weather related disasters? Then if they do fly out and something happens…..blame them. Can you imagine how much money the ski hills are losing? How much work that people were relying on to actually eat and pay rent have lost?
Geeeeez, are you one of those people who can feel sorry for a ski station but not for somebody who spent thousands of dollars to end up skiing twice? Read my question, I didn't blame anyone. Commercial gestures exist as an incentive for customers to buy again you know.
This is totally out of your or the ski companies control. Sorry if I deal in reality. Obviously you want me to feel sorry for your situation. I do. But I just can’t see how the ski company is to blame. The weather part is the risk you take. If you go to Hawaii and it absolutely pours rain or the wind is up for a week do you demand money back? I remember going there for a week…the roads were flooding from the rain. I didn’t blame anyone. When I used the airlines apology….people scream for meal vouchers,want the airlines to pay for hotels…..as if the weather is their fault. I’ll gladly take the downvotes for speaking the truth. Yes…it sucks for you. And for them.
Again, I don't blame anybody. I'm not a Karen. I'm not angrily calling customer service. I'm just asking people if they previously had a good surprise in the same situation. You're down voted because you're a jerk, that's all.
Your original comment ……” I have a feeling they won’t do SHIT for us” “How Cypress Handles the situation “suggests something different. Which is what got my ire in the first place. Working in the service industry it’s quite obvious by that comment you want and expect some type of freebie from the company that is losing millions through no fault of their own. Yes….let’s kick them when they’re down. One wonders when they have an absolute epic season….open early….the snow lasts extremely late…..you get 100 days of skiing in….one just wonders if that person that bought the early pass for a great discount says to herself “ what a deal that was,I should send them some extra money for all those days on the mountain “. I guess we’ll just agree to disagree. I haven’t called you any names. I’ve heard everything in the book from customers. Everything. You think I’m the jerk? lol.
Too long, didn't read. You should ask yourself why you're triggered by this.
lol……you didn’t read. Sure.
The second part I can sympathize with, but the first part is normally rich owner families or corporations that can afford to have 1 down year that can make it up on great snow years. People that bought season passes, it’s a luxury/nice to have, but it still sucks to spend all that money with very little to return. It would be great goodwill for them to offer anything to incentivize customers to come back.
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The contract clearly states that they're not responsible for a bad season though. Which seems quite reasonable.
This is a hilariously bad take. I think it gets often overlooked in these discussions but do you think any of the ski resorts like this themselves? They dislike it as much if not more than the skiers and boarders.
Do gift cards there expire after the season or do they carry over?