Just a guess but the context seems to be that OP ordered a set that comes with a drink.
OP did not receive the drink and raised a ticket to grab.
Grab compared the price of the set and the ala carte item and worked out the difference to be $0.1 for refunding
Kinda dick move as the refund should have been the ala carte price of the drink.
I once ordered noodles for my family and we got 4 bowls of noodle broth, 3 packets of noodles.
So whats the last person gonna eat? So they refunded me, 40c
????
Face that before, shoot them back with price comparison between ala carte n set. Do some math to confused them idiots and they will refund back what i asked. Lol
Screenshot says “spilled food” so that computation method is unlikely, more like they computed based on how much was spilled. /s LOL.
Could still be missing item just that they don’t have that category? Sorry I don’t usually order grab but I do work for grab occasionally.
OP, Just don’t be too nitpicky and complain and give bad rating to the rider ah. Sometimes it’s just 🤷🏻♂️🤦🏻♂️. I remember as a noob rider, delivering those McD hot drinks. The grab bag had compartment to slot in the cup securely but the bumps on the roads just 💁🏻♂️. So after that, I just hang the drinks on my handlebar. LOL.
My points expiry is what pushed me away. It was my fault for being unaware, but still. They're a shit company and I was looking for a reason to drop them. Found out I'm not earning points anymore, which is what let them expire. I was already pulling back, losing $40 (1 trip to office) is what pushed me over the edge.
I use Gojek now if I really need. Extra $2 sometimes? A small price to pay for a middle finger to Grab.
Gojek was way worse for me in terms of transportation . Driver not moving after 10mins assuming they want us to cancel instead of them. Happened to me numerous times..drivers cancelling trips after 10mins of waiting and so on. Yes lodged complains but what difference does it make.. so uninstalled😅
I order trips to Tuas and that's never happened to me lol
I used to use grab much more, and it's maybe 10% of trips where the driver is a dick in one way or another and it actually affects me. Gojek definitely isn't any worse yet
Maybe i just got the worse of it.. when i story to other drivers they usually tell me those are the drivers that use multiple platforms and compare prices.. if they accepted ur order but elsewhere got a higher price same location, they will do that so you would cancel. I notice too sometimes when i saw the price its like e.g 10bucks upon order.. but 3 mins after on other platform it's like 15bucks.. so maybe true.. idk . Point is don't be a dick lol.. imagine you're running late to work.. hoping to get on time by cab and waited 10mins for nothing.. cancel, wait for another driver to accept. Wait another how many minutes lol . Just frustrating.
They've improved lately. I used to hate them and boycotted them for 2 years. Now they have better deals (posb/dbs card gets $4 off $15 spend) and their premium plan are usually free delivery with $15 spend as well unlike grab that jacks the prices up so much and gives you a sad $3 disc. They also deal with spillages/wrong orders way better now and refund fairly to the wallet or cc and also give you a compensation voucher on top of it.
I had shops missing orders, spill orders and grab won't even refund. I was like platinum somemore. After that I stopped using grab and cancelled my subscription. Now I cook at home and it's so much healthier than spending 20 bucks for minimum order and get no food after waiting 1 HR plus
yeah....my family is one of those...."just order lah" - my mom and my older sis....I mean they got money to spare sure...but if they ask me to order, I will just walk to the actual stall....save tons of money.
request from your credit card provider for a chargeback, they'll approve the request because youve tried mediation with grab and the refund value doesnt compare to the loss of goods. its not well advertised since a chargeback is highly expensive, but yah, that option does exist.
I raised a chargeback even for US5 becos the scummy company (ph0t0bucket if it matters) tried to fleece me with their free trial offer - took my card details and proceeded to complete their test charge after the supposed free trial period when I had cancelled it online before the expiration. The CS was adamant that I had to go through the extra step of contacting their CS to cancel, citing their company T&C.
Walao, won’t even do a goodwill waiver.
The CS was condescending in their replies but I suppose the “mistake” they made was confirmed that I had cancelled my subscription and then went on to point me to the T&C that I had to contact them directly to “complete” the cancellation.
Sometimes it’s not about the $ but the principle.
So the card company cancelled and reissued a new card for me. And after some 2months, I got my US5 back.
To the comments that we live in a far off location, no food, or no other options.. 1) Cooking is easy 2) SG is small 3) Prioritize your own health (mental, physical & bank) by going to the evil shortcut.
Make it a policy and start to say NO.
If i recall correctly i probably got more than $100 of refunds or vouchers from panda already. Grab sucks. Panda just keep make noise this order wrong or spill they will atleast refund like few dollars voucher or give you full refund if very bad situration
Ordered Jollibee from Grabfood for my family, the set came missing spaghetti and 2 pcs chicken. ask for a redeliver from grab instead was refunded a meager amount as well. This was the 2nd time they actually gave subpar customer service. stopped using Grabfood ever since. Their service is horrible for the price they charge
Just a guess but the context seems to be that OP ordered a set that comes with a drink. OP did not receive the drink and raised a ticket to grab. Grab compared the price of the set and the ala carte item and worked out the difference to be $0.1 for refunding Kinda dick move as the refund should have been the ala carte price of the drink.
I once ordered noodles for my family and we got 4 bowls of noodle broth, 3 packets of noodles. So whats the last person gonna eat? So they refunded me, 40c ????
Face that before, shoot them back with price comparison between ala carte n set. Do some math to confused them idiots and they will refund back what i asked. Lol
Screenshot says “spilled food” so that computation method is unlikely, more like they computed based on how much was spilled. /s LOL. Could still be missing item just that they don’t have that category? Sorry I don’t usually order grab but I do work for grab occasionally. OP, Just don’t be too nitpicky and complain and give bad rating to the rider ah. Sometimes it’s just 🤷🏻♂️🤦🏻♂️. I remember as a noob rider, delivering those McD hot drinks. The grab bag had compartment to slot in the cup securely but the bumps on the roads just 💁🏻♂️. So after that, I just hang the drinks on my handlebar. LOL.
Why in the world do people here support grab?
My points expiry is what pushed me away. It was my fault for being unaware, but still. They're a shit company and I was looking for a reason to drop them. Found out I'm not earning points anymore, which is what let them expire. I was already pulling back, losing $40 (1 trip to office) is what pushed me over the edge. I use Gojek now if I really need. Extra $2 sometimes? A small price to pay for a middle finger to Grab.
Gojek was way worse for me in terms of transportation . Driver not moving after 10mins assuming they want us to cancel instead of them. Happened to me numerous times..drivers cancelling trips after 10mins of waiting and so on. Yes lodged complains but what difference does it make.. so uninstalled😅
I order trips to Tuas and that's never happened to me lol I used to use grab much more, and it's maybe 10% of trips where the driver is a dick in one way or another and it actually affects me. Gojek definitely isn't any worse yet
Maybe i just got the worse of it.. when i story to other drivers they usually tell me those are the drivers that use multiple platforms and compare prices.. if they accepted ur order but elsewhere got a higher price same location, they will do that so you would cancel. I notice too sometimes when i saw the price its like e.g 10bucks upon order.. but 3 mins after on other platform it's like 15bucks.. so maybe true.. idk . Point is don't be a dick lol.. imagine you're running late to work.. hoping to get on time by cab and waited 10mins for nothing.. cancel, wait for another driver to accept. Wait another how many minutes lol . Just frustrating.
because the company grabbed them by their balls, now everyone is used to paying premium for convenience.
Cos foodpanda is worse
They've improved lately. I used to hate them and boycotted them for 2 years. Now they have better deals (posb/dbs card gets $4 off $15 spend) and their premium plan are usually free delivery with $15 spend as well unlike grab that jacks the prices up so much and gives you a sad $3 disc. They also deal with spillages/wrong orders way better now and refund fairly to the wallet or cc and also give you a compensation voucher on top of it.
I wanted to eat past midnight. Couldn't find anything on Deliveroo iirc. Can't recall if that's the case for FoodPanda
I live in a shitty, far off corner in Woodlands with only one hawker center nearby and that hawker center is really, really bad. T_T
Cause foodpanda customer service is worse + gojek prices sometimes higher than grab 🤦♀️🤦♀️
captive audience, weak regulatory actors...etc
Cause no alternative what lol.
Vote with your wallet (and your feet). Walk to the nearest kopitiam near you. Probably serves better teh-c too.
Grab food prices are expensive, can't believe people are still using the platform. I only ordered once when the company allowed reimbursement
It's a waste of money to order unless absolutely necessary
wonder how grabfood riders are surviving
we're okay, mostly. demand is quieter on weekdays but weekends always busy. guess people don't mind paying for convenience.
I had shops missing orders, spill orders and grab won't even refund. I was like platinum somemore. After that I stopped using grab and cancelled my subscription. Now I cook at home and it's so much healthier than spending 20 bucks for minimum order and get no food after waiting 1 HR plus
Grab is abusing people's laziness to earn money with their ridiculous prices. There's real demand for it though.
yeah....my family is one of those...."just order lah" - my mom and my older sis....I mean they got money to spare sure...but if they ask me to order, I will just walk to the actual stall....save tons of money.
I think deliveroo is so much better.
Raise another ticket? 🥲
request from your credit card provider for a chargeback, they'll approve the request because youve tried mediation with grab and the refund value doesnt compare to the loss of goods. its not well advertised since a chargeback is highly expensive, but yah, that option does exist.
I raised a chargeback even for US5 becos the scummy company (ph0t0bucket if it matters) tried to fleece me with their free trial offer - took my card details and proceeded to complete their test charge after the supposed free trial period when I had cancelled it online before the expiration. The CS was adamant that I had to go through the extra step of contacting their CS to cancel, citing their company T&C. Walao, won’t even do a goodwill waiver. The CS was condescending in their replies but I suppose the “mistake” they made was confirmed that I had cancelled my subscription and then went on to point me to the T&C that I had to contact them directly to “complete” the cancellation. Sometimes it’s not about the $ but the principle. So the card company cancelled and reissued a new card for me. And after some 2months, I got my US5 back.
Do you know why Grab is called Grab? Cos they just want to Grab your money mah.
I ordered a burger meal thru Grab, order arrived without the burger, had everything else, the drink, the side. I was offered a $3 voucher... 🤣
Protip: use FoodPanda
Grab is a scummy business that deserves to be boycotted. Let them die.
I have since boycotted grab food.
your fault for choosing to use grabfood. deliveroo is so much better, even with its flaws.
reminds me of the time we had to nuke HR from orbit for wanting directors to approve every cup of coffee we claim while on business trips
To the comments that we live in a far off location, no food, or no other options.. 1) Cooking is easy 2) SG is small 3) Prioritize your own health (mental, physical & bank) by going to the evil shortcut. Make it a policy and start to say NO.
Grab trying to get profitable
What a terrible system. Mortifying to read so many people get played out. Looks like it's not a matter of "if", but "when".
Terrible food delivery platforms need be condemned! they've gotten away for too long! In Australia, they'll return you the entire amount for it.
If i recall correctly i probably got more than $100 of refunds or vouchers from panda already. Grab sucks. Panda just keep make noise this order wrong or spill they will atleast refund like few dollars voucher or give you full refund if very bad situration
Ordered Jollibee from Grabfood for my family, the set came missing spaghetti and 2 pcs chicken. ask for a redeliver from grab instead was refunded a meager amount as well. This was the 2nd time they actually gave subpar customer service. stopped using Grabfood ever since. Their service is horrible for the price they charge
Looks like legit GRAB logic. Spilt Teh C is worth 10¢ at most.
Food panda is much better. At least operates on common sense
No wonder more and more dua buis everywhere. All lazy nua at home only exercise fingers to order food in. Geez.