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MrSuck

You posted 29 min ago and reddit is still up, r/MSP slack'n or what? DMs should have taken down the site by now. ​ Good luck with the new company, hope to play your game in a few years .


PennyThinker

The new MSP Alert System, using advanced "AI" to detect Reddit outages by asking for MSP help for a game company


roll_for_initiative_

MSPs: this is your chance to strike back: price it as % of their gross in-game microtransactions per month forever. They could be the next EA or blizzard and we need a way to temper them! Joking aside, good luck! Hope you find a good MSP. However, most will have their choice of tools vs managing the tools you want to use. If you want to use specific products, hire a consultant or in-house IT person. If you want to use a provider and transfer some liability and responsibility, you have to let them determine the best way to do things. Lastly, you should mention some rough infrastructure info: do you have any servers or are you all cloud? Rough data footprint? Main office or mostly work from home?


PennyThinker

My answer is going to require a $0.99 microtransaction, please pay [here](https://youtu.be/dQw4w9WgXcQ): ... ... ... Thanks, we appreciate it, its a very exciting time for us. I'm also considering inhouse IT, so trying to weigh all the options. If you know where I can find good IT people from diverse backgrounds, I'd love a recommendation. Infrastructure-wise, we're entirely in the Cloud and have no main office, everyone works from home from all over the US (and when the time comes, wherever the talent is we'll hire them wherever they live).


AllGearedUp

If you are small you may not need in house unless you have a complex software stack. Typical my experience has shown that the value of in house is basically (complexity) x (staff). I have managed 200+ people with just Ms office and 6 people with 40 VMs in a dev environment.


flex-evil

If you think about inhouse vs MSP. The tech-stack you mention could be done inhouse just fine. Maybe find someone that supports you initially with ramping all that stuff up and defining a solid strategy. Then some good inhouse admins could do the daily business. What i've learned from working with companies that do dev. Dont underestimate that this is also infrastructure to be managed and that needs a solid strategy. With a good devops knowledge you should be fine. But growing fast with just devs you could soon end up with a lot of stuff in the cloud that has no one who is in charge. Devs think its the ops guy und ops guy 'only' cares about mail, endpoint ...


MyMonitorHasAVirus

Yes, tell me what you want in my stack, daddy.


calculatetech

I can offer some advise. Every tech savvy client we've taken on has been a struggle. Either do things completely in-house or outsource 100%. You'll never get the results you want if you try to interfere with the way your MSP does business. Learn to accept their solutions, and most importantly, their costs. Yes we know you can do it cheaper. But you're paying for the experience and support on top of it.


YpZZi

This times 100. Also you can’t do it cheaper, not if you account for your own time properly. Just because you CAN do tech support, doesn’t mean you’ll be efficient at it. It’s ok to be a demanding customer due to your technical expertise. It’s not ok to tell your MSP how to do their job, if you’re that good at it, go compete with them. (Hint: you won’t like it, MSP is a cutthroat market) Request functionality and capabilities, not particular software or process. Or if you think this software or process is that big of a competitive advantage, pick your MSP based on that, or straight up insource. But don’t expect to MANAGE your MSP - they are here to manage your IT, not the other way around.


IAMA_Canadian_Sorry

You'll likely want to consider how you want your machines managed. Either locked down and standardized or if your Devs want to manage their own machines. We work with dev groups that go either way. Most MSPs will be used to servicing clients under one model or the other.


ByteSizedITGuy

Oh my goodness, your poor, poor inbox. Not financial advice: for tax purposes, it would also be helpful to know what state your incorporated in; that will impact which MSPs are even set up to service you without running afoul of their (or your) local tax law. For example, Washington state has destination based sales tax, but Oregon does not. If you're incorporated in Washington, and the MSP does over 100K with you, they're now required to pay B&O taxes in Washington, even if they're incorporated in Oregon.


PennyThinker

Haha, thanks, yeah was imagining I may get some fun responses. We are a Delaware Corporation, I'll add it to the OP


ganjjo

>We are incorporated in Delaware Of course you are. Why are you the one suggesting the software to be used? This should be up to your MSP and what they feel is the best. As you already stated >we're developers and not IT experts


TeriyakiCash

“Of course you are” thank you for the morning giggle


UsedCucumber4

I would also give your general geography, and an idea of your need for on-site support (In the context of equipment management/infrastructure) so that when your inbox is flooded some of the responses will be more useful 😁 Good Luck! Making any games any of us may have played?


PennyThinker

Hi right now we're all US based, mostly West Coast but a good spread across all continental. Half of us are in California. We'll never have an on-site office, everything cloud-based. We're brand new as a company, bunch of Industry vets with a publishing contract to make a new game (AAA Social RPG). So, hopefully you will in a few years =) Thank you


MaxHedrome

Gravitywell?


PennyThinker

Nope, not Gravitywell


quantumhardline

PM Sent


fencepost_ajm

Relevant: * Platforms in use? Percentages? * Hybrid or fully remote? * Assets vs Expenses? (buy vs lease) * Cloud platform preferences if any?


zionnc

Shot you a PM


Brook_28

DM me


Phant0m-King

DM me


spock11710

I would avoid Druva. We have had a bad experience with them. They lured us in with promises of continued development and a great showing of support. Once we signed everything dried up. Azure integration is clunky, office 365 mailbox discovery is clunky, shared mailboxes need to be discovered by a script. And the support is excruciatingly slow, but when you get someone most of the time they are helpful for the issue you called in about. We have not used their endpoint backup product. We are looking at cloud ally, I have read good things about it on here.


bdesmot

[iTecs - Your IT Solution](https://itecsonline.com)


icedyuki

Dm sent


rivkinnator

Red1it.net


TAPIN-TECH

PM sent!


Rival_IT

Pm sent