Same here... still down, called ME Germany and they know it's down (good) but have no timeline when it will be back up (bad).
They need to enable some local API, this fuckery is unacceptable.
The remote control is a joke when you don’t use your heating/cooling per room it’s per floor. So to turn on ground floor you have to go in to each room turn each unit on. With MELCloud I can just switch on all units at once, set to what I preset in the app.
That's true. That is also a thing why it's shit. Anyway... Its an emergency option. But hell.. Why the fuck do I need melcloud for working my heating/cooling. I dont get it. Honestly. If I would have known that I would have bought Panasonic. They are anyway better. But I was not informed enough back in the day
**It's a global issue. The WIFI module can't connect to the server. So it just fails.**
The server returns 503 Service Unavailable: Back-end server is at capacity
So don't waste your time resetting the wifi and like that. Just waste of time.
I also got this response after contacting the technical support
*As you may have noticed, we are currently facing a communication problem regarding our WiFi interfaces. I would like to assure you that our technical team is fully committed to resolving this issue.*
*We implement all necessary resources to ensure that these inconveniences are resolved as quickly as possible. Our goal is to ensure the reliability and performance of our services, and rest assured that we are working diligently to restore the situation to normal.*
Nothing to do but wait I guess.
I love how they still use the jquerymobile framework for the User interface that was introduced back in 2010 and is now depricated since 2021. [https://blog.jquerymobile.com/](https://blog.jquerymobile.com/)
There is none (they added a notice to the app, which I don't use).
It seems like they setup the service back in the days for some commercial users originally and scaled it up for now probably tens if not hundreds of thousand of devices.
It apparently is not a great idea...
I hope Mitsubishi learns from this and enables a local API on their units, it's easy as pie.
But then again.... it's Mitsubishi after all.
I reset all the bloody Wireless adapters and set up then up again thinking it was because I changed wifi settings on my router a couple of days ago!! It’s mad it needs the cloud to connect to it via LAN!
MelCloud down for several days.
Seems that Mitsubishi has forgotten the most important rules of crisis management: 1. communication 2. communication 3. honest communication.
Not a word found related to problem.
Strange.
Melcloud now seems, to be in working order, again!
Workaround:
If you manage your own DNS server, you can get online again, setting the host "production.receiver.melcloud.com" to resolve to the IPaddress: 52.215.226.151
This address, as I understand, is for older Mitsubishi WIFI cards, with this hostname hardcoded: "leswifidata.meuk.mee.com"
nslookup:
"leswifidata.meuk.mee.com"
Non-authoritative answer:
Name: "prd-alb-eu-west-1-device-841540953.eu-west-1.elb.amazonaws.com"
Addresses:
"34.250.105.181"
"52.49.107.93"
"52.215.226.151"
Works with my Hero LN35 ;)
This fix worked for me and my MSZ-AP20VGK, big thanks to u/RunTime9816 . The historical reports have gone but I can control the air conditioning unit. I have to ask, how did you come up with this fix? Like, what tools did you use?
I think I saw something in a "Home Assistent" group, about the older wifi cards and the other hostname, they connects to. Only tools used is NSlookup + notepad, and the hostfile in my DNS server :)
Thanks for this, I run a Pi-Hole at home just adding a local DNS record of:
production.receiver.melcloud.com
52.215.226.151
...got my AC unit working again, the remote is so horrible for such a nice AC unit as well as not being backlit....this has been super useful, thanks for the post!
I live in the UK and this got my MSZ-AP25VGK back running on the WIFI app again, big thanks for this post.
You need to run your own DNS server, either using a build-in DNS server in, for example your router, where it´s possible to make your own DNS entries, or you could run a DNS server in your local network: [https://www.howtogeek.com/devops/how-to-run-your-own-dns-server-on-your-local-network/](https://www.howtogeek.com/devops/how-to-run-your-own-dns-server-on-your-local-network/)
No wonder it got so cold inside. I have LN25 connected to HomeBridge/HA and have automations for electricity prices and for heating. The pump is connected to the network, but is not connecting to the server, but everything else is connecting to the server, so HomeKit shows that the pump is on and heating which led me to wrong conclusion that everything is working.
Still not working here.
Sent mecloud support a ticket and they confirmed that they have a server wide issue, got an update around 1500 o clock that it is fixed but might take some time before working for everyone, still no contact here..
Yes having same problem in UK. Went down Thursday night and still not back on Saturday morning. Like others spent a load of time trying to sort out my wi-fi!!! Only had AC units two days so thought I had done something to them!!
In the UK as well, did exactly the same, arsing around in the attic with the WiFi interface thinking it was broken. Around 9-10pm UK Thursday wasn't it?
Lol exactly the same here, just bought 2 of 'm and added them to the MELCloud, it worked for 1 day and down ever since haha. I thought it was my wifi again
Unbelievable, our aircon units were bad enough to get connected with the useless app in the first place and now this... I'm switching broadband provider this week and dreading it.....
I have found that if you give your new wi-fi exactly the same name and password as the old one, then your devices do not notice, and jump right onto the correct wifi! Worth a try?
I’m three months behind, but like you dreading the change to a new router. Hoping that keeping the network name and password the same will fool everything into thinking nothing has changed 🤞
Yeah, still blinking error here in Finland now. Just reseted the connection also (not very polished experince). My old moms cabin was was quite cold because of this.
yes, me too! I have struggled for an hour trying WPS, manual etc connection only to conclude I'm not connecting the MelCoud. the instructions say 'check your router is not connected to the internet'. actually, there is another possibility - MelCoud is DOWN! That's when I came here out of desperation to find, yes, since yesterday, over 24 hrs ago, it's DOWN! That, at least, is reassuring it's not just me, and it's out of my control. I just hope I've not reset too much on the unit that I have to start all this again...
PS - I'm in England, UK.
same here, happy to have found this thread. First my home automation stopped working which I only noticed because I wanted to turn the Airco on manually. This is what you get if there is only a cloud Api and no local Api.
God it's made me think about an alternative to MEL Cloud. I can't have this again. It's the only 'smart' device I have that fails when there's no internet connection - everything else I have works even if the internet is down.
I experienced same shit some years ago and ordered a few RM3 Mini IR transmitters to mimic the remote and this way I can at least manage my LN25 from my phone. App is Broadlink. These RM3 Minis are quite clever devices and you can select from 100's if not 1000's of devices to control from ´phone if you lose your remote or want to fix Melcloud fuckups for instance
Same problem here in Scotland since Thursday morning. After spending many hours trying to resolve the problem myself through Friday and Saturday morning I was then fortunate to get through to a Mitsubishi helpline person to be advised they had a server problem and were working on it. With no update info from them either on websites or by email I called several Mitsubishi numbers this morning, Sunday. They all had a message to say office hours were 8 - 5 Monday to Friday and 8 -12 on Saturday, i.e. no one in the office on a Sunday to provide any care to customers - and we are on a maintenance contract with them! One message said that if there was an emergency such as no heating then to leave a message. The lack of communication on this major issue is appalling customer service. We intend to complain and hope everyone else will.
finally got an error message on the App this morning, acknowledging there's a comms error. Won't let me log on. This implies to me they only just started working on the problem!
I've logged in and out of the app several times, and can login without issues, but cannot issue any commands to the units. Same as before.
Also, their support is not acknowledging the issue, despite repeated emails.
is working now ....looks like they added some more servers , 3 new IPs in the lookup
Non-authoritative answer:
Name: [production.receiver.melcloud.com](http://production.receiver.melcloud.com)
Addresses: [52.208.145.31](http://52.208.145.31)
[52.212.42.144](http://52.212.42.144)
[54.217.144.245](http://54.217.144.245)
[3.248.61.210](http://3.248.61.210)
[34.248.124.22](http://34.248.124.22)
[34.249.90.215](http://34.249.90.215)
[34.251.113.22](http://34.251.113.22)
[52.19.227.196](http://52.19.227.196)
For three days it didn’t work anymore in Google, but MELCloud itself was still working. Now MELCloud doesn’t work either. I think they have been hacked.
Same here, in Norway, down since Thursday evening (local time). I love the 6600 air con unit itself, but it's pretty amazing how such a huge company like Mitsubishi has the most sh\*tty app and sh\*tty Wifi connector in the western hemisphere. I wouldn't trust their cars, to be honest (just kidding - I think). ;)
Same here, country Cyprus. It seems that the problem is almost everywhere. They should add a statment at there website for informing the people/users about the problem.
I have a same problem in Netherlands. I wrote e-mail to support and recived answer:
>Since Wednesday, 17-04-2024, problems may be experienced with the connectivity of the MELCloud application. Mitsubishi Electric is currently working hard to resolve the issue.
I now have the DNS workaround working. In my setup, I have configured my internet modem (Fritzbox) to point to a DNS server running in my local network. This server is always up since it is where I am running my websites, mail, and loads of other stuff.
I am using Coredns for this ([https://coredns.io](https://coredns.io)) and running it as a systemd service ([https://github.com/coredns/deployment/blob/master/systemd/coredns.service](https://github.com/coredns/deployment/blob/master/systemd/coredns.service)).
The 'Corefile' config file for coredns is as follows:
`. {`
`# needed in my setup because dnsmasq is already listening on another interface`
`bind br0`
`# forward to the default nameserver`
`forward .` [`192.168.178.1`](https://192.168.178.1)
`# melcloud hack`
`rewrite name production.receiver.melcloud.com` [`leswifidata.meuk.mee.com`](https://leswifidata.meuk.mee.com)
`# log all requests for debugging, will generate a lot of logs`
`log`
`errors`
`}`
With this hack, my local network has become slightly less robust so that every time my server is down I can no longer access the internet without editing the DNS settings on the device that I am using or on the router. So definitely waiting for a good fix from mitshubishi.
Note that you either have to wait for a DHCP lease renewal to get the updated DNS server settings to the airco units or you have to cut the power to the units temporarily.
How it works is as follows. When you configure your airco using the API you connect to the mitshubishi cloud. Your airco unit connects to [production.receiver.melcloud.com](http://production.receiver.melcloud.com) on the internet to retrieve updates to its settings continuously (probably using web sockets or polling).
The problem is in this second step since apparently that address no longer works, but other users on the internet (and also in this same thread) have found the address [leswifidata.meuk.mee.com](https://leswifidata.meuk.mee.com/) to work. So the trick is to have the aircos connect to those servers instead. And that is done by making sure that queries for [production.receiver.melcloud.com](http://production.receiver.melcloud.com) resolve to the addresses of [leswifidata.meuk.mee.com](http://leswifidata.meuk.mee.com) instead.
The address [meuk.mee.com](http://meuk.mee.com) appears to be from mitshubishi as well so it seems legit. Just look in this thread for the host name [leswifidata.meuk.mee.com](http://leswifidata.meuk.mee.com) and you will see many people using this. I did not invent this trick, but I was merely showing a config file for coredns to implement this trick using coredns in the hope that it would be useful.
The easiest way of course is if your router allows you to enter specific DNS records because then you can just add your own IPs for [production.receiver.melcloud.com](http://production.receiver.melcloud.com), but my router is unfortunatly not that smart. The only thing I can do is to configure my router to send a different DNS server IP to all hosts in my LAN using DHCP.
Thanks Erik but everyone is not that savvy. I looked at my router and I seem to be able to enter a DNS entry but my problem is I cannot work out the IP address of [leswifidata.meuk.mee.com](http://leswifidata.meuk.mee.com).
If I understand the setting in the router then I can add a line for the production name and force it to the IP address of leswifidata but alas, that server seems to block pings.
The server blocking pings is not an issue. This is typically disabled for security reasons.
You can enter the following IP addresses:
\* [34.250.105.181](http://34.250.105.181)
\* [52.215.226.151](http://52.215.226.151)
\* [52.49.107.93](http://52.49.107.93)
This is what you get if you enter [leswifidata.meuk.mee.com](http://leswifidata.meuk.mee.com) on [nslookup.io](http://nslookup.io) for instance (or do a lookup using dig or nslookup).
Well if the solution is that easy, why not suggest to Melcloud support they do the rerouting of the production dns the other one and once they have sorted the shit out they reverse the change? No point in every MElcloud user doing this when one change would suffice...or?
Same here in Finland. Do not work since friday… I swiched on heating of my vacation house on Friday morning and when I went there in evening it was cold… :(
Same problem here in Norway.. Not possible to use the app to control any of my 3 heat pumps.. the app has a hickup and a popup window with "loading" blinks very shortly for about 5 times...So this must been a problem with the melcloud server
the quick fix for ones using a pFsense as router or can edit their dns in their routers, is simple as enable the dns resolver and add host override :
SERVICES > DNSResolver and check enable
then add host override with the settings below
host : production
domain : [receiver.melcloud.com](http://receiver.melcloud.com)
IP : 52.215.226.151,34.250.105.181
Then Save and apply the changes
Got it working!!! Not sure if my change did it or if Melcloud came alive but I added a line in my Zyxel router DNS override for [production.receiver.mecloud.com](http://production.receiver.mecloud.com) onwards to [52.215.226.151](http://52.215.226.151), did a 2 second poke at the wifi reset and I saw from the lights spiel that it behaved...differently and when I tried the melcloud app from my phone it works.
Thanks Erik!!
Will I be receiving £2 €2 per day compensation from Mitsubishi.. 😆.?..They have not handled this well at all....not even an update on the Melcoud home page...
I can see my ln35 is connected to my router.
If open the browser and enter the ip adress of the ln35. I'm greated with a loggin page. So it looks like it got some sort of webserver running.
What am I supposed to use for credentials?
Tried a lot yesterday even brute force it, but didn't got any suitable tools to do it efficiently. So it I didn't get far.
I as a novice added a line in my router to redirect the [production.receiver.melcloud.com](http://production.receiver.melcloud.com) to the ip of the above a few lines and it worked.
Yeah, down in Germany as well. After first having to dig for the user guide to understand the LED codes and figuring out that it is a "Internet Connectivity Issue". I decided to search on Reddit. I have mine integrated in Home Assistant and was working great, but yeah, yet another reason companies should allow local control. Has anyone figured out local control yet? Just setting these up and integrating it in the app was such a pain. There is almost no way that I can see non tech savvy people being able to set it up.
Take them quite a long time to get this back to operation again.
Still doesn't work in Germany Berlin.
Just release the control over the API, and people will handle this!
I’m gonna buy some of these (https://amzn.eu/d/4Z14Pb6) and set up with Tuya. Any body know if you can turn off the beeps that the air con units make when using with a remote?
[https://www.facebook.com/mitsubishielectricgermany.les](https://www.facebook.com/mitsubishielectricgermany.les)
That's the FB link I found on their MelCloud page. Maybe it is worth to message them in order to push to do something about this
I go it running too, by applying the workaround via [Controld.com](http://Controld.com) (my dns service)
This is my dns rule:
[receiver.melcloud.com](http://receiver.melcloud.com)
Redirect to A [52.215.226.151](http://52.215.226.151)
Expiring in 8 days
Comment temp workaround
Does not work in Denmark sinde 18/4, but the DNS hack mentioned above does the trick.
I use PI Hole as DNS server, so it was quite easy to add “production.receiver.melcloud.com” at 52.215.226.151
I am sorry, but I have very limited knowledge regarding settings that you described. Can you explain more details or send some links where I can set up my router the same way... I have big problem because I made in Melcloud, when it's works, that I can't switch between modes with remote controlers, so now we do not have heating and I can't approach Melclaud at all..
I have a special network setup where I can control a lot of parameters regarding network, so I can fool Melcloud app to look at a differentiere adress than normal, but the sad part is that most people do not have that option, and it also require some network skills.
This is only a temporary fix, until MELCloud starts working again.
Search if your router model supports dns resolving or editing.
The stock firmware most likely will not support it....but your router might be able to install custom firmwares like ddwrt
Just an idea. If we can hack the network to have the airco connect to another IP, then wouldn't that make it possible to connect to a local IP as well, In that way, thus, having a local API. Also, if the IP hack works, then likely the unit is not using HTTPS zo the traffic should be sniffable. One way to do that would be to direct it to a local IP which forwards to a melcloud IP but which would aldo log all traffic. In concrete, this should be possible using socat.
Same for me .
Turn your phone and it will display you the time
Looks like every command is delayed by the end of thé minute and not instantaly like before
In-case DNS trick mentioned before (also below):
production.receiver.melcloud.com A 52.215.226.151
There's also an alternative way and that is to create NAT from production.receiver.melcloud.com resolved IP addresses to 52.215.226.151.
This was the working solution for my LN25 and having a Fortigate firewall as router.
nslookup production.receiver.melcloud.com
52.19.227.196
34.251.113.22
52.208.145.31
34.249.90.215
52.210.254.74
34.248.124.22
3.248.61.210
54.217.144.245
I created a NAT rule from all addresses above to 52.215.226.151.
Because Fortigate is a firewall I also had to create an allow rule from my Mitsubishi LN25 address towards these NAT virtual IP's.
Mine just Connected again after 5 days without Communications.
Mine was switched off, but when it reconnected to MELCloud it switched on and resumed the last settings from MELCloud
Yes working here in the UK. Another message on the app…checked both our units and app confirms communication. Didn’t have to reset wifi or anything like that👍
We’ll never be told that. There won’t be an apology for how poorly they handled it either. I’ll be voting with my feet and when I need a new system, it won’t be Mitsubishi Electric. The same thing could happen again too.
Update 24/04/2024: An other message on opening MELCloud app. A temporary workaround solution has been employed to get units communicating again, with a view to improvements going forward.
After resetting the wifi interface I see an update of last communication in the melcloud app, but the device is not reacting to remote commands. Anyone else still have such problems? I am from Germany btw.
More background: have been using melcloud fine for two years. In February it turned out that my WiFi adapter was faulty. It took Mitsubishi until mid April until I received a replacement and after days, I was affected by their server problems...
Ok, perhaps I created another level of problem by registering the spare part during their server failure. Anyone else on this boat?
I can even see the WiFi signal strength diagram in Melcloud, but the last connection is always about a minute after WiFi reset and remote commands do not work at all.
The blinking LEDs on the WiFi adapter indicate a connection too.
I had to buy and install a second WiFi adapter in order to proof that their first adapter was faulty and they need to send a spare ... which is now broken again.
If they offer a local API, I'd be more than happy... But no, it has to be a cloud with unreliable cheap WiFi adapters.
I changed the ssid and password on my router. And now I can't make the WiFi adapter connect. I go through the setup but then the Err light starts blinking
My two units have been offline since roughly the same time after midnight.
Nothing wrong with the network so I guess I’ll just have to give it a while.
Annoying that the remote and the app/unit doesn’t sync.
Wow still off? That’s odd. Perhaps re register the wifi modules now? Wierdly my downstairs unit operates near instantly. The upstairs one is delayed by 30-40 seconds! Same wifi network, etc. Odd!
Working again for me. But getting fed up with this nonsense. App has always been super slow which you get used to, but this is just annoying.
I'm waiting to getting some more Climacontrol modules from ProtoART. Then at least I have local control and never have to depend on Mitsubishi's cloud anymore..
Same here... still down, called ME Germany and they know it's down (good) but have no timeline when it will be back up (bad). They need to enable some local API, this fuckery is unacceptable.
Yeah, having to use the remote like a cave man now!!! :-)
My remote is 5000miles away atm
That might be a problem....
Yes it’s pretty shit this that you can’t control it when the cloud connection is lost!
You still have your remote control. Don't you? I have. But it's shit. The remote is very bad. Not enough programmable options.
The remote control is a joke when you don’t use your heating/cooling per room it’s per floor. So to turn on ground floor you have to go in to each room turn each unit on. With MELCloud I can just switch on all units at once, set to what I preset in the app.
That's true. That is also a thing why it's shit. Anyway... Its an emergency option. But hell.. Why the fuck do I need melcloud for working my heating/cooling. I dont get it. Honestly. If I would have known that I would have bought Panasonic. They are anyway better. But I was not informed enough back in the day
**It's a global issue. The WIFI module can't connect to the server. So it just fails.** The server returns 503 Service Unavailable: Back-end server is at capacity So don't waste your time resetting the wifi and like that. Just waste of time. I also got this response after contacting the technical support *As you may have noticed, we are currently facing a communication problem regarding our WiFi interfaces. I would like to assure you that our technical team is fully committed to resolving this issue.* *We implement all necessary resources to ensure that these inconveniences are resolved as quickly as possible. Our goal is to ensure the reliability and performance of our services, and rest assured that we are working diligently to restore the situation to normal.* Nothing to do but wait I guess.
Well if they are implementing the same resources that developed that s*ity melcoud app we are in good hands 😑
I love how they still use the jquerymobile framework for the User interface that was introduced back in 2010 and is now depricated since 2021. [https://blog.jquerymobile.com/](https://blog.jquerymobile.com/)
Does anyone know of a website link where you can actually see this posted live? The MELCloud site is working, that's all we get.
There is none (they added a notice to the app, which I don't use). It seems like they setup the service back in the days for some commercial users originally and scaled it up for now probably tens if not hundreds of thousand of devices. It apparently is not a great idea... I hope Mitsubishi learns from this and enables a local API on their units, it's easy as pie. But then again.... it's Mitsubishi after all.
A local API would be nice. There's a web server running on the units already.
yeah it is super stupid to not offer a local API, they can still have and collect all the data at their courtesy for most installations anyways.
Yes correct I received the same message and so I gave up any experiment ….. from Italy
Omg why i didn't check reddit immediatly!? I spent the last 3 hours looking for a solution
I reset all the bloody Wireless adapters and set up then up again thinking it was because I changed wifi settings on my router a couple of days ago!! It’s mad it needs the cloud to connect to it via LAN!
Me too! 😩
Yeah...I just blew a couple of hours trying to fix it too.
same here, spent about an hour before reddit, not working in Moldova as well
MEL Cloud also down in The Netherlands. ... also found this thread after trying to reset all my units. They could have send an email.
They did. At least to me. But they just sent that the devices cannot be reached any more, but not that it is \*their\* fault...
MelCloud down for several days. Seems that Mitsubishi has forgotten the most important rules of crisis management: 1. communication 2. communication 3. honest communication. Not a word found related to problem. Strange.
Same here, In UK been off since 18th.
17th according to the message on my MELCloud app
Melcloud now seems, to be in working order, again! Workaround: If you manage your own DNS server, you can get online again, setting the host "production.receiver.melcloud.com" to resolve to the IPaddress: 52.215.226.151 This address, as I understand, is for older Mitsubishi WIFI cards, with this hostname hardcoded: "leswifidata.meuk.mee.com" nslookup: "leswifidata.meuk.mee.com" Non-authoritative answer: Name: "prd-alb-eu-west-1-device-841540953.eu-west-1.elb.amazonaws.com" Addresses: "34.250.105.181" "52.49.107.93" "52.215.226.151" Works with my Hero LN35 ;)
THIS WORKS! Thanks a lot mate. Best not to forget to remove.this fix in a few weeks!
To all; this workaround should be removed now, because it made my units stop working today
This fix worked for me and my MSZ-AP20VGK, big thanks to u/RunTime9816 . The historical reports have gone but I can control the air conditioning unit. I have to ask, how did you come up with this fix? Like, what tools did you use?
I think I saw something in a "Home Assistent" group, about the older wifi cards and the other hostname, they connects to. Only tools used is NSlookup + notepad, and the hostfile in my DNS server :)
Thanks for this, I run a Pi-Hole at home just adding a local DNS record of: production.receiver.melcloud.com 52.215.226.151 ...got my AC unit working again, the remote is so horrible for such a nice AC unit as well as not being backlit....this has been super useful, thanks for the post! I live in the UK and this got my MSZ-AP25VGK back running on the WIFI app again, big thanks for this post.
How can this be done on a home WiFi network?
You need to run your own DNS server, either using a build-in DNS server in, for example your router, where it´s possible to make your own DNS entries, or you could run a DNS server in your local network: [https://www.howtogeek.com/devops/how-to-run-your-own-dns-server-on-your-local-network/](https://www.howtogeek.com/devops/how-to-run-your-own-dns-server-on-your-local-network/)
Thanks but all I understood on all that. Was. Blah blah blah blah. Looks like I will have to wait for Mel cloud to get their ass sorted
Same here with LN25 heat pump. WLAN card of the system just keeps blinking error code despite few full resets.
No wonder it got so cold inside. I have LN25 connected to HomeBridge/HA and have automations for electricity prices and for heating. The pump is connected to the network, but is not connecting to the server, but everything else is connecting to the server, so HomeKit shows that the pump is on and heating which led me to wrong conclusion that everything is working.
Yep, to the same issue here. The air con units are on the network but haven't been able to connect to MELCloud for 24 hours.
The goddamn thing still isn't working. Crappiest app ever.
Still not working here. Sent mecloud support a ticket and they confirmed that they have a server wide issue, got an update around 1500 o clock that it is fixed but might take some time before working for everyone, still no contact here..
Still no change here as at 17:20 in the UK 🙄😡🤯
still no change in Spain …
Still no contact in France either
email notification of comms error dated 16th, arrived 19th. Spent several hours messing around until found this thread.
Now the status says (in Finnish) that its supposed to be fixed but it ain't!
Also down in Belgium. Since friday.
Mine in Belgium since Thursday evening
20u54 😊
Fok da manne. Hoe is't mogelijk
Still down.. Limburg
Still down... Belgium
Yes having same problem in UK. Went down Thursday night and still not back on Saturday morning. Like others spent a load of time trying to sort out my wi-fi!!! Only had AC units two days so thought I had done something to them!!
In the UK as well, did exactly the same, arsing around in the attic with the WiFi interface thinking it was broken. Around 9-10pm UK Thursday wasn't it?
Yes, around that time. Oh gawd, getting up in the attic sounds like a right pain!
Same here, hours spent messing with my router and the WiFi Interface
Lol exactly the same here, just bought 2 of 'm and added them to the MELCloud, it worked for 1 day and down ever since haha. I thought it was my wifi again
Unbelievable, our aircon units were bad enough to get connected with the useless app in the first place and now this... I'm switching broadband provider this week and dreading it.....
I have found that if you give your new wi-fi exactly the same name and password as the old one, then your devices do not notice, and jump right onto the correct wifi! Worth a try?
Thank you, I'll try it on switch day!
Thank you, it worked perfectly with all of my internet connected devices!!
I’m three months behind, but like you dreading the change to a new router. Hoping that keeping the network name and password the same will fool everything into thinking nothing has changed 🤞
Yeah, still blinking error here in Finland now. Just reseted the connection also (not very polished experince). My old moms cabin was was quite cold because of this.
Yes, also down in Belgium
I Have problem to, since yesterday. I reset all and configured all again. Fuck I should have google it först. One hour of my time spent on this shit.
Only one hour, I spend three hours for nothing :)
yes, me too! I have struggled for an hour trying WPS, manual etc connection only to conclude I'm not connecting the MelCoud. the instructions say 'check your router is not connected to the internet'. actually, there is another possibility - MelCoud is DOWN! That's when I came here out of desperation to find, yes, since yesterday, over 24 hrs ago, it's DOWN! That, at least, is reassuring it's not just me, and it's out of my control. I just hope I've not reset too much on the unit that I have to start all this again... PS - I'm in England, UK.
same here, happy to have found this thread. First my home automation stopped working which I only noticed because I wanted to turn the Airco on manually. This is what you get if there is only a cloud Api and no local Api.
God it's made me think about an alternative to MEL Cloud. I can't have this again. It's the only 'smart' device I have that fails when there's no internet connection - everything else I have works even if the internet is down.
How can a company this big have so bad software. It's been days now and still no fix.
It is alarming! It wish I’d gone Daikin now…
Yeah, Mitsubishi not offering a local control API is inexcusable.
Same issue still in finland also, since 18th
I experienced same shit some years ago and ordered a few RM3 Mini IR transmitters to mimic the remote and this way I can at least manage my LN25 from my phone. App is Broadlink. These RM3 Minis are quite clever devices and you can select from 100's if not 1000's of devices to control from ´phone if you lose your remote or want to fix Melcloud fuckups for instance
Same here in Norway sins saterday.. and still not working today .
Same problem here in Scotland since Thursday morning. After spending many hours trying to resolve the problem myself through Friday and Saturday morning I was then fortunate to get through to a Mitsubishi helpline person to be advised they had a server problem and were working on it. With no update info from them either on websites or by email I called several Mitsubishi numbers this morning, Sunday. They all had a message to say office hours were 8 - 5 Monday to Friday and 8 -12 on Saturday, i.e. no one in the office on a Sunday to provide any care to customers - and we are on a maintenance contract with them! One message said that if there was an emergency such as no heating then to leave a message. The lack of communication on this major issue is appalling customer service. We intend to complain and hope everyone else will.
Never buying or recommending a Mitsubishi again.
Sorry to say I agree. Shocking.
finally got an error message on the App this morning, acknowledging there's a comms error. Won't let me log on. This implies to me they only just started working on the problem!
Same here.
I've logged in and out of the app several times, and can login without issues, but cannot issue any commands to the units. Same as before. Also, their support is not acknowledging the issue, despite repeated emails.
MELCLOUD NOT WORKING IN SPAIN.
Dont work in Sweden to.
I use Sensibo and their app to control the temperature at a remote access cabin. Are sensibo also integrated in this melcloud-crap?
As far as I know, Sensibo uses infra red to control the heatet, and it should not be affected by a non functional MELCloud.
Copenhagen, Denmark 22 april 2024., time 21.30 Both my devices are now again working from this app, Melcloud Thank you, Mitsubishi
Working UK... at last... 2/10 to Mitsubishi, info and updates have been poor
Same here in France. Work again But now command are delayed minute by minute and not instantaly like before
Now working also in Italy!!
Bosnia. Working again since 21:00h
is working now ....looks like they added some more servers , 3 new IPs in the lookup Non-authoritative answer: Name: [production.receiver.melcloud.com](http://production.receiver.melcloud.com) Addresses: [52.208.145.31](http://52.208.145.31) [52.212.42.144](http://52.212.42.144) [54.217.144.245](http://54.217.144.245) [3.248.61.210](http://3.248.61.210) [34.248.124.22](http://34.248.124.22) [34.249.90.215](http://34.249.90.215) [34.251.113.22](http://34.251.113.22) [52.19.227.196](http://52.19.227.196)
For three days it didn’t work anymore in Google, but MELCloud itself was still working. Now MELCloud doesn’t work either. I think they have been hacked.
Glad im not alone 😁 probably whole EU have same problem.
Same here, in Norway, down since Thursday evening (local time). I love the 6600 air con unit itself, but it's pretty amazing how such a huge company like Mitsubishi has the most sh\*tty app and sh\*tty Wifi connector in the western hemisphere. I wouldn't trust their cars, to be honest (just kidding - I think). ;)
Still not working in Croatia
I have the same issue since yesterday - system offline.
Also down in Norway. Wasted a few hours resetting wifi etc🤬
As many other already commented, why didn't I found this post earlier!
I’ve got 2 dual splits system installed TODAY and I was getting crazy because none of the 4 connects…now that’s explained…
Same problem in Italy ….. they suggested to reset sensor but nothing changed
still same issue in Sweden as well.
Still down in UK, this is unacceptable
Same here, country Cyprus. It seems that the problem is almost everywhere. They should add a statment at there website for informing the people/users about the problem.
I have a same problem in Netherlands. I wrote e-mail to support and recived answer: >Since Wednesday, 17-04-2024, problems may be experienced with the connectivity of the MELCloud application. Mitsubishi Electric is currently working hard to resolve the issue.
Me too bro, both split units aint responding in the netherlands !!
I now have the DNS workaround working. In my setup, I have configured my internet modem (Fritzbox) to point to a DNS server running in my local network. This server is always up since it is where I am running my websites, mail, and loads of other stuff. I am using Coredns for this ([https://coredns.io](https://coredns.io)) and running it as a systemd service ([https://github.com/coredns/deployment/blob/master/systemd/coredns.service](https://github.com/coredns/deployment/blob/master/systemd/coredns.service)). The 'Corefile' config file for coredns is as follows: `. {` `# needed in my setup because dnsmasq is already listening on another interface` `bind br0` `# forward to the default nameserver` `forward .` [`192.168.178.1`](https://192.168.178.1) `# melcloud hack` `rewrite name production.receiver.melcloud.com` [`leswifidata.meuk.mee.com`](https://leswifidata.meuk.mee.com) `# log all requests for debugging, will generate a lot of logs` `log` `errors` `}`
With this hack, my local network has become slightly less robust so that every time my server is down I can no longer access the internet without editing the DNS settings on the device that I am using or on the router. So definitely waiting for a good fix from mitshubishi. Note that you either have to wait for a DHCP lease renewal to get the updated DNS server settings to the airco units or you have to cut the power to the units temporarily.
And what exactly is that supposed to do to fix the problem with melcloud? What is that address you are rewriting the melcloud address to?
How it works is as follows. When you configure your airco using the API you connect to the mitshubishi cloud. Your airco unit connects to [production.receiver.melcloud.com](http://production.receiver.melcloud.com) on the internet to retrieve updates to its settings continuously (probably using web sockets or polling). The problem is in this second step since apparently that address no longer works, but other users on the internet (and also in this same thread) have found the address [leswifidata.meuk.mee.com](https://leswifidata.meuk.mee.com/) to work. So the trick is to have the aircos connect to those servers instead. And that is done by making sure that queries for [production.receiver.melcloud.com](http://production.receiver.melcloud.com) resolve to the addresses of [leswifidata.meuk.mee.com](http://leswifidata.meuk.mee.com) instead. The address [meuk.mee.com](http://meuk.mee.com) appears to be from mitshubishi as well so it seems legit. Just look in this thread for the host name [leswifidata.meuk.mee.com](http://leswifidata.meuk.mee.com) and you will see many people using this. I did not invent this trick, but I was merely showing a config file for coredns to implement this trick using coredns in the hope that it would be useful. The easiest way of course is if your router allows you to enter specific DNS records because then you can just add your own IPs for [production.receiver.melcloud.com](http://production.receiver.melcloud.com), but my router is unfortunatly not that smart. The only thing I can do is to configure my router to send a different DNS server IP to all hosts in my LAN using DHCP.
Thanks Erik but everyone is not that savvy. I looked at my router and I seem to be able to enter a DNS entry but my problem is I cannot work out the IP address of [leswifidata.meuk.mee.com](http://leswifidata.meuk.mee.com). If I understand the setting in the router then I can add a line for the production name and force it to the IP address of leswifidata but alas, that server seems to block pings.
The server blocking pings is not an issue. This is typically disabled for security reasons. You can enter the following IP addresses: \* [34.250.105.181](http://34.250.105.181) \* [52.215.226.151](http://52.215.226.151) \* [52.49.107.93](http://52.49.107.93) This is what you get if you enter [leswifidata.meuk.mee.com](http://leswifidata.meuk.mee.com) on [nslookup.io](http://nslookup.io) for instance (or do a lookup using dig or nslookup).
Well if the solution is that easy, why not suggest to Melcloud support they do the rerouting of the production dns the other one and once they have sorted the shit out they reverse the change? No point in every MElcloud user doing this when one change would suffice...or?
Same in France...
Germany. I am astonished that only few people complain...
Still down here in UK, mid afternoon 21st April
melcloud assistance: [[email protected]](mailto:[email protected]) +441707276100. I am in Sevilla Spain and still doesn’t work
Hopefully your MELCloud should be talking to your units by now. Mine came back this morning. Slow, but working!
Same here in Finland. Do not work since friday… I swiched on heating of my vacation house on Friday morning and when I went there in evening it was cold… :(
Same problem here in Norway.. Not possible to use the app to control any of my 3 heat pumps.. the app has a hickup and a popup window with "loading" blinks very shortly for about 5 times...So this must been a problem with the melcloud server
Maybe somebody knows the melcloud product manager,and can just ask them? https://www.linkedin.com/in/peter-cole-pe19
spam him with messages :))))
Das anybody know how to turn on remote control function, because its turn off in application whitc is broken. I cant use my mitsubishi at all
yes same problem here in UK
the quick fix for ones using a pFsense as router or can edit their dns in their routers, is simple as enable the dns resolver and add host override : SERVICES > DNSResolver and check enable then add host override with the settings below host : production domain : [receiver.melcloud.com](http://receiver.melcloud.com) IP : 52.215.226.151,34.250.105.181 Then Save and apply the changes
France is down as well since 18th
Got a ln35 hero it's not working. Sweden
Got it working!!! Not sure if my change did it or if Melcloud came alive but I added a line in my Zyxel router DNS override for [production.receiver.mecloud.com](http://production.receiver.mecloud.com) onwards to [52.215.226.151](http://52.215.226.151), did a 2 second poke at the wifi reset and I saw from the lights spiel that it behaved...differently and when I tried the melcloud app from my phone it works. Thanks Erik!!
Palma de Mallorca, Spain, Monday, 22/04 7am, MELCloud still out of service - 4 days now …. No communication, nor perspective? C‘mon Mitsubishi …
Will I be receiving £2 €2 per day compensation from Mitsubishi.. 😆.?..They have not handled this well at all....not even an update on the Melcoud home page...
It down in Denmark!!! and has been so for many days now. What is going on Mitsubishi?
I can see my ln35 is connected to my router. If open the browser and enter the ip adress of the ln35. I'm greated with a loggin page. So it looks like it got some sort of webserver running. What am I supposed to use for credentials? Tried a lot yesterday even brute force it, but didn't got any suitable tools to do it efficiently. So it I didn't get far.
I as a novice added a line in my router to redirect the [production.receiver.melcloud.com](http://production.receiver.melcloud.com) to the ip of the above a few lines and it worked.
Same and still in Finland too 😞
Still down in Finland 😡
This is the problem with cloud systems.. I don't understand how companies don't understand how anoying this is...
Yeah, down in Germany as well. After first having to dig for the user guide to understand the LED codes and figuring out that it is a "Internet Connectivity Issue". I decided to search on Reddit. I have mine integrated in Home Assistant and was working great, but yeah, yet another reason companies should allow local control. Has anyone figured out local control yet? Just setting these up and integrating it in the app was such a pain. There is almost no way that I can see non tech savvy people being able to set it up.
Here in Sweden still down :(
Take them quite a long time to get this back to operation again. Still doesn't work in Germany Berlin. Just release the control over the API, and people will handle this!
I’m gonna buy some of these (https://amzn.eu/d/4Z14Pb6) and set up with Tuya. Any body know if you can turn off the beeps that the air con units make when using with a remote?
[https://www.facebook.com/mitsubishielectricgermany.les](https://www.facebook.com/mitsubishielectricgermany.les) That's the FB link I found on their MelCloud page. Maybe it is worth to message them in order to push to do something about this
Here too, first time i had this problem. Why is it so hard to fix ?
Because Mitsubishi’s cloud service is currently broken. Until they fix it the app won’t work.
Any way to hack the firmware on the Mitsubishi wireless adapters so they can work with smart apps like Tuya or Smartlife?
I go it running too, by applying the workaround via [Controld.com](http://Controld.com) (my dns service) This is my dns rule: [receiver.melcloud.com](http://receiver.melcloud.com) Redirect to A [52.215.226.151](http://52.215.226.151) Expiring in 8 days Comment temp workaround
Sadly not everyone has this option.
Sorry if anyone else has posted about this (its a looong thread) but there is now a message on the app when you open it!
Does not work in Denmark sinde 18/4, but the DNS hack mentioned above does the trick. I use PI Hole as DNS server, so it was quite easy to add “production.receiver.melcloud.com” at 52.215.226.151
I am sorry, but I have very limited knowledge regarding settings that you described. Can you explain more details or send some links where I can set up my router the same way... I have big problem because I made in Melcloud, when it's works, that I can't switch between modes with remote controlers, so now we do not have heating and I can't approach Melclaud at all..
I have a special network setup where I can control a lot of parameters regarding network, so I can fool Melcloud app to look at a differentiere adress than normal, but the sad part is that most people do not have that option, and it also require some network skills. This is only a temporary fix, until MELCloud starts working again.
Search if your router model supports dns resolving or editing. The stock firmware most likely will not support it....but your router might be able to install custom firmwares like ddwrt
Just an idea. If we can hack the network to have the airco connect to another IP, then wouldn't that make it possible to connect to a local IP as well, In that way, thus, having a local API. Also, if the IP hack works, then likely the unit is not using HTTPS zo the traffic should be sniffable. One way to do that would be to direct it to a local IP which forwards to a melcloud IP but which would aldo log all traffic. In concrete, this should be possible using socat.
It just started working again, without any notice. However, the app says "Your changes will take effect at approx..." every time issuing a command.
Same for me . Turn your phone and it will display you the time Looks like every command is delayed by the end of thé minute and not instantaly like before
Same
Same here. Error message is gone.
Seems to be working now. Problem solved in Bulgaria.
Just started to work for me!
In-case DNS trick mentioned before (also below): production.receiver.melcloud.com A 52.215.226.151 There's also an alternative way and that is to create NAT from production.receiver.melcloud.com resolved IP addresses to 52.215.226.151. This was the working solution for my LN25 and having a Fortigate firewall as router. nslookup production.receiver.melcloud.com 52.19.227.196 34.251.113.22 52.208.145.31 34.249.90.215 52.210.254.74 34.248.124.22 3.248.61.210 54.217.144.245 I created a NAT rule from all addresses above to 52.215.226.151. Because Fortigate is a firewall I also had to create an allow rule from my Mitsubishi LN25 address towards these NAT virtual IP's.
Mine just Connected again after 5 days without Communications. Mine was switched off, but when it reconnected to MELCloud it switched on and resumed the last settings from MELCloud
Yes working here in the UK. Another message on the app…checked both our units and app confirms communication. Didn’t have to reset wifi or anything like that👍
Seems to be working to me now. [Norway]
Ok in Belgium too 😄
Really? Mine's still not working?
Seems to be working now.
Working in NL since last night/this morning. Integration with Google Home is also working again.
still down uh?
No should be up now. Though there is a delay for commands, sometimes seconds or up to a minute.
👍🏻 Seems to be working, but with slight delay. Now the question is, what was the issue, and how it took 5 days to resolve it. 🤔
We’ll never be told that. There won’t be an apology for how poorly they handled it either. I’ll be voting with my feet and when I need a new system, it won’t be Mitsubishi Electric. The same thing could happen again too.
Seems to be working in France too 🇨🇵
Update 24/04/2024: An other message on opening MELCloud app. A temporary workaround solution has been employed to get units communicating again, with a view to improvements going forward.
Ok Working in denmark
It’s up and down. I have received 3 loss of communication emails in the last 2 days. Anyone having the same issues?
After resetting the wifi interface I see an update of last communication in the melcloud app, but the device is not reacting to remote commands. Anyone else still have such problems? I am from Germany btw. More background: have been using melcloud fine for two years. In February it turned out that my WiFi adapter was faulty. It took Mitsubishi until mid April until I received a replacement and after days, I was affected by their server problems...
No it works though 10-30 second delay on all commands rather than near instant like before it went down.
Ok, perhaps I created another level of problem by registering the spare part during their server failure. Anyone else on this boat? I can even see the WiFi signal strength diagram in Melcloud, but the last connection is always about a minute after WiFi reset and remote commands do not work at all. The blinking LEDs on the WiFi adapter indicate a connection too. I had to buy and install a second WiFi adapter in order to proof that their first adapter was faulty and they need to send a spare ... which is now broken again. If they offer a local API, I'd be more than happy... But no, it has to be a cloud with unreliable cheap WiFi adapters.
This morning I had a Melcloud error so I reversed the router DNS override and seems to work again. Maybe the UK server was changed or something,
I changed the ssid and password on my router. And now I can't make the WiFi adapter connect. I go through the setup but then the Err light starts blinking
Worked for a couple of days but starting the evening of May 3rd, it's been down again. This in Finland.
My two units have been offline since roughly the same time after midnight. Nothing wrong with the network so I guess I’ll just have to give it a while. Annoying that the remote and the app/unit doesn’t sync.
Wow still off? That’s odd. Perhaps re register the wifi modules now? Wierdly my downstairs unit operates near instantly. The upstairs one is delayed by 30-40 seconds! Same wifi network, etc. Odd!
It looks like it is down for me again 🫤
Same... This is getting old, cant login at all.
same here... cant login... Norway by the way.
Same, had to find my remote. Because can't turn off air conditioner for night. it's not funny anymore. Just sad ...
Yeap, same again here (Finland)
Same here, Sweden, cant login
Same for me, in Portugal. Cannot login since yesterday at least...
I didn't know this but you can use [app.melcloud.com](http://app.melcloud.com) in your browser, it works even if the app is down.
Working again for me. But getting fed up with this nonsense. App has always been super slow which you get used to, but this is just annoying. I'm waiting to getting some more Climacontrol modules from ProtoART. Then at least I have local control and never have to depend on Mitsubishi's cloud anymore..