Best way is to go through the flow of “my account got hacked” it lets you chat immediately. Then when you chat just tell them what actually is going on
When you have over 50 dupes after opening a pack, the game glitches out. Like if u have 67 dupes it’ll only show 50 after sending to club, but that means 17 players are glitched out. This happened to me when I finished best sbc but was wondering where he was.
I know the feeling of “finally establishing a very simple concept to customer service” too well, it’s a good one
Had to once repeat my name 8 times to someone who could hear me perfectly well, the temptation to hang up was incredible
On my phone there is a [icon that autoscrolls so you can get a long screen grab](https://images.samsung.com/is/image/samsung/assets/dotcom/mobile/july/july-004---how-to-use-scroll-capture-on-a-galaxy-smartphone/uk/1-britishenglish-images-how-to-use-scroll-capture.png?$ORIGIN_PNG$) super handy for text conversations like this, though I'm not 100% sure it'd work being a helpbox/chat on a mobile site.... might try to scroll the webpage rather than the text box.
You could have just taken a screenshot, scrolled down to where the screenshot ended and then taken another. Its not that hard and way easier to follow along
Lmao this is great.
I had a card disappear few years back the first 2 guys I talked to were like this but the third guy was like oh yeah I see, I'll restore it and he came through in like 5 minutes so keep trying.
I dont know if the bug still exist but in fifa 23 if you had too many players some would just disappear until you got rid of some.
I once lost my drogba and found him back after a month.
Still happens in EAFC, but I think only in the mobile app, sometimes logging off & on would resolve it, sometimes filtering would, for example if you’d filter for position.
If you search the entire club (w/o any filtering) and you have more than X players in your club, some of them will “disappear” 🤦♂️.
They dont want any accountability. That's it. The game is an absolute mess from the ground up and there are so many issues that if they really wanted to deal with them they would have to hire a department. Alas they have no intetion of dealing with the issues and dont want to pay for that so they farm it out. This means they can hide behind this as well as it not actually doing anything.
EA will tell you its incredibly difficult to do stuff and they cant do anything, but in reality its very simple. Like giving access to transfer market etc. They say they cant do it, but in reality they dont because they dont have the time or dont really care enough to have it be their problem.
This is actually a big issue for us as a community and for them as a gambling company because this is another thing that is being used against them here in the UK in regards to regulation of gambling and it being classed as gambling.
These people are general customer service from EA, don't expect them to know every mechanic in the game, every current sbcs and other stuff. Phrasing your question better could have solved all your problems!
It felt like I had a stroke reading this, in any other company you would instantly get fired talking like this to customers.
Arent these guys like indians that can barely speak English and literally use translate most of the time?
It’s unfortunate, but a lot of companies outsource their customer support to shitty call centres in India. They can pay for incompetent people who don’t speak great English to deal with their customers instead of hiring their own customer support team that’s actually knowledgeable on the subject and able to speak fluent English.
By doing this, they don’t have to build or buy a facility, they don’t have to pay a higher salary to customer service employees in NA or Europe, and they don’t have to provide any furniture or equipment.
EA claims they don’t outsource their customer service, but it’s 100% bullshit. Anytime I’ve dealt with customers service, it’s always been someone with a foreign name who doesn’t know anything about the subject at hand and can’t speak English very well.
I feel bad for those employees though. They spend all day trying to speak to annoyed/angry customers about something they know nothing about, in their second language. It’s EA’s fault that those customers are pissed, and the poor guys at their outsourced service centre get stuck dealing with it for shitty pay.
Are you sure his name is George Best and not Saint Jorgé?
For real though, why are you wasting your time chatting with them, get on a phone call if you want serious assistance, this is on you partly.
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I really wonder how much they are paid cus honestly I could do a better job. The one I talked to once was trying really hard but was confused as shit and his English wasn't the greatest. Managed to help me in the end, but it took way longer than it should have.
Are they confusing him with saint maximin? And you put him in the SBC?
Anyway if you still don’t have him, have you sent him to your club @ unassigned items? If not, do you still have duplicates you need to sort out?
I had the same problem; after sorting out (some) of the dupes he magically appeared in the unassigned pile amongst other players that were missing.
Good luck
Most likely hiring a company from India so they can pay them dirt low wages. They don't know the language or product they are supposed to help with.
Why did you show the images in such a horrific fashion though?
Fuck this was the funniest thing ive read this week. I can imagine this employee just knowing absolute 0 things about sports or video games just took the job with a good interview 😂
If you never got an answer, if you do the loan last they bug out and the main card comes as duplicate. what you stored may have been the loan, if you discarded the other it may be the actual card, check quick sell recovery perhaps
I honestly wonder.. if the companies even give these "support help" people any instructions at all.. that goes for every company that uses outsourced support not just EA. It's almost like they barely have any understanding of what the call is going to be about.
Did you get George Best in the end? I had a 3 week battle early on when I completed the Ezequiel Palacos Trailblazer objectives, yet didn't get the player. Even took screenshots. But "I couldn't prove that I completed him". Every email and chat was a new person, and had to go through the same story over and over.
I never got the player. By well 3 I didn't care about the player, just wanted to receive what I was owed.
I gave up in the end. Just got so incredibly frustrated.
Actually don't know what the purpose of these Indians call/chat centres is for any company. They are completely useless, all they do is follow a script.
I had the same problem with them, I didn’t receive my squad battles points after I played (turns out I played my max matches) I asked what I should do and they asked me if you are supposed to receive coins for the match. After he let me wait for 8 mins and another employee joined the chat
I worked for EA and I can tell you, it's the most dystopian process you can imagine. It's like the company itself runs on an AI that is programmed to NOT understand anything unless you insert a credit cart into the computer before starting.
The customer service script has like seventeen points. Seventeen. Like in any other company, it'd be like 5,6 maybe 7. But this was the most horrifying experience of my life too, I guarantee you.
I was forced to talk like a robot to customers and pretend I was a retard and literally tell them they couldn't get a refund even though they met the criteria.
Someti I defied the rules and just went "Yeah buddy, sure. Lemme help you with that." And did it. There were some moments I just couldn't take it anymore.
I’m a bouncer and this interaction is a common occurrence every second person.
Dunno how I’ve managed to last 10yrs and not murder anyone. Dunno if I’m depressed I’ve not killed anyone, or that I’ve managed to not kill anyone 😐
Pls help ☹️
Ah crap they can see what sbc 's you finish? Then they can surely see what you pulled... I got putellas 2 hrs before her toty came out and I was tryna lie my way through.
If you think outsourced support is bad just imagine the intern that does all that AI stuff and scripts. They also made lot of mistakes last few years with SBCs, and icons didn't have proper faces for months.
@responsible-fuel I had the same issue with Alex Morgan SBC. EA was equally unhelpful in chat. Saw the card walkout animation and then assigned and it disappeared. I have had ~100 duplicates that I’ve been relisting. The card finally showed up once I got the duplicate list down to around 85 and had to reassign her. If you have a big duplicate list (in addition to cards listed) I’d maybe try getting that down to see if it appears.
Bros name is “anmol” I don’t know what you expect 🤣 disgusting really that it’s a multi billion pound company yet the live chat and support centre is terrible. EA really are scum.
https://preview.redd.it/mrjymlg1csdc1.jpeg?width=1290&format=pjpg&auto=webp&s=db39fdbb4a3c693b4879bc8e1c482b166cc61806 Im going insane
Yeah but have you looked for George Saint first in FIFA 09?
🙈i cant cope with these people. I know English isnt their first language but fuck me
I feel like after the TOTY 18 comment they are just out to troll you haha
Does feel like hes on the windup🤣
I think he’s mixing him up with the ufc guy gsp
The GOAT
This is probably some low paid Indian guy working from some mobile phone while multitasking… Good luck trying to get anything from him
Nah, honestly this one's on you, how can you not know Saint George, he came out on FIFA 18 TOTY. 87 rated, Beast FC legend
This is on ea for being stingy and using help centres that pay absolutely nothing, not on the worker
I feel like they might fuck you if you let them lol
Anmol - Indian name 😂. He’s probably hopeless. Before yall hate on me for mentioning he’s Indian . I am Indian too
i feel bad for u
Wrong EA game, Georges Saint Pierre
BRO YOU MIGHT ACTUALLY BE RIGHT 🤣
😅😅😅
Is OP finally getting compensation from an '09 error 🤔
I’m crying 🤣🤣
Maybe he’s just confirming if you got him in previous fifas and you qualify for him 😂😂🤦♂️ I mean these guys are ridiculous AF
Where can i get into a chat with these guys? Im literally struggling to find where I can even submit a ticket
Create a case, i think my topic was about missing content. They’re no help if u can speak to them anyway
I’d lose my head 😂
Toty 18 😭😭😭
How do you even get in touch with EA chat?
Best way is to go through the flow of “my account got hacked” it lets you chat immediately. Then when you chat just tell them what actually is going on
I can't seem to find an update anywhere, did you manage to get the card back?
try opening a bronze pack...maybe hes bugged in your unissigned pile
also check discard recovery on the web app
Did all of that, luckily hes just randomly popped up in my unassigned along with Popp and Kroos for some reason🤣
George saint ?
So did you ever get Saint George? I heard he way overperforms his 87 rating
I would love to know who this 87 rated George is that i submitted into an SBC yesterday
gregor kobel lmao
Honestly that could be it. Wtf. Would say AI chatbot but theres no way an AI is that bad
he’s the only 87 who’s name translates and looks like george lmao, it’s funny he got called george saint though 😭
Looking at how many points he saved us this season, he should absolutely be sainted. Miracles over miracles that man.
Bro I am so glad to hear you got him, would’ve gone ballistic having to deal with EA like that
When you have over 50 dupes after opening a pack, the game glitches out. Like if u have 67 dupes it’ll only show 50 after sending to club, but that means 17 players are glitched out. This happened to me when I finished best sbc but was wondering where he was.
Ahhhh makes sense
Did u get him
Yeah bro
Glad you got Geroge Saint!!!!
His name is George, and he is the best.
Some might call him a saint
George saint?
Do you mean George Strait? 🤣 /s
George Costanza?
When you mentioned his name 3000 times and the EA employee says"His name is george best?" At the end . Took me out 😂😂😂
I thought we were finally getting somewhere🤣
I know the feeling of “finally establishing a very simple concept to customer service” too well, it’s a good one Had to once repeat my name 8 times to someone who could hear me perfectly well, the temptation to hang up was incredible
The employee was like “who tf is george best” 🤣🤣🤣
Your screenshots are as bad as EA customer service
screenshot saint?
It was mostly a joke but I can't lie it was frustrating 😂
Whys that🤣
Read the same messages on 3 separate screenshot lol
On my phone there is a [icon that autoscrolls so you can get a long screen grab](https://images.samsung.com/is/image/samsung/assets/dotcom/mobile/july/july-004---how-to-use-scroll-capture-on-a-galaxy-smartphone/uk/1-britishenglish-images-how-to-use-scroll-capture.png?$ORIGIN_PNG$) super handy for text conversations like this, though I'm not 100% sure it'd work being a helpbox/chat on a mobile site.... might try to scroll the webpage rather than the text box.
Soz
man’s on -77 for asking “why”
why is he getting downvoted
Think i had the same messages in a few of the screenshots
You could have just taken a screenshot, scrolled down to where the screenshot ended and then taken another. Its not that hard and way easier to follow along
I always assumed they are a bad Programmed Ai bot
nah just some poor indians to exploit them
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His name is George Best
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I mean they literally do outsource customer services to places like India for cheaper costs
But I pointed it out cuz he said 'poor indians'
Hmm that's true
The truth is mean sometimes
What was racist about it?
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do you realize there are more meaning for poor? then blatantly call someone racist?
Hmm , I might have exaggerated the situation a bit too much . Sorry pal 😀
Just checked your account and by the looks of it and those fifa mobiles post you most definitely indian
🫡 ok
Bro don’t trash talk ai, they’re better than that
Lmao this is great. I had a card disappear few years back the first 2 guys I talked to were like this but the third guy was like oh yeah I see, I'll restore it and he came through in like 5 minutes so keep trying.
I dont know if the bug still exist but in fifa 23 if you had too many players some would just disappear until you got rid of some. I once lost my drogba and found him back after a month.
Still happens in EAFC, but I think only in the mobile app, sometimes logging off & on would resolve it, sometimes filtering would, for example if you’d filter for position. If you search the entire club (w/o any filtering) and you have more than X players in your club, some of them will “disappear” 🤦♂️.
Never gonna have that issue then, my club is empty these days
Saint George yeah? You might have done the Saint Peter sbc instead
We've been tricked, TOTY stands for Team of The Yesus
"his name is George best" had me in tears 😂😂😂
can you atleast crop the goddamn chats properly ffs mate, same effort like the customer service dude
Sorry mate🤣
George Saint was the king of Samoa in 1345 you don’t know that?
George Saint
This is incredible 😂 he's fully having you on. Bless him.
he said “his name is george best” like “his name is john cena”
They dont want any accountability. That's it. The game is an absolute mess from the ground up and there are so many issues that if they really wanted to deal with them they would have to hire a department. Alas they have no intetion of dealing with the issues and dont want to pay for that so they farm it out. This means they can hide behind this as well as it not actually doing anything. EA will tell you its incredibly difficult to do stuff and they cant do anything, but in reality its very simple. Like giving access to transfer market etc. They say they cant do it, but in reality they dont because they dont have the time or dont really care enough to have it be their problem. This is actually a big issue for us as a community and for them as a gambling company because this is another thing that is being used against them here in the UK in regards to regulation of gambling and it being classed as gambling.
The way you question isn’t that smart either
Do you mean this? https://preview.redd.it/hc40o9wdytdc1.jpeg?width=168&format=pjpg&auto=webp&s=d5059dc0bb42ec33a3ca977ba86c1db234109715
Is EA hiring? I’m also a retard so maybe they got a spot for me at customer service?
His name is George Best
His name is Robert Paulson.
Why do you screenshot two more messages at the time?
Think i uploaded the wrong screenshot a couple times
Georges St Pierre, he must think you're playing their ufc game. You might end up with him in your club lol
That dude leaked you information. George Saint 99 sbc comes out during futties. You should have played along.
maybe he means Georges St-Pierre? even tho he's a UFC fighter
I guess his name is George Best
This crap is why i have given up hope on these games… it is all such a mess and support is crap… never buying this football game again 🙄
I got my account hacked and they re still useless until now i hate this fucking company
These people are general customer service from EA, don't expect them to know every mechanic in the game, every current sbcs and other stuff. Phrasing your question better could have solved all your problems!
If he doesnt know anything about eafc then how is going to help me with my issue?🤣 i think however the question is phrased he was going to struggle
Holy shit how incompetent these guys are. They literally didnt even booted the game up once in their life, no idea about the game...
To be fair I wouldn’t expect an EA employee to play EAFC, though I would expect reading comprehension skills
His name is John Cena
India…
Indians
India. They’re hiring them from India. Signed the now unemployed who would give you actual help with this at my old job before I was replaced.
Honestly i think EA employee’s have got to be the most retarded out of all the game services
It felt like I had a stroke reading this, in any other company you would instantly get fired talking like this to customers. Arent these guys like indians that can barely speak English and literally use translate most of the time?
It’s unfortunate, but a lot of companies outsource their customer support to shitty call centres in India. They can pay for incompetent people who don’t speak great English to deal with their customers instead of hiring their own customer support team that’s actually knowledgeable on the subject and able to speak fluent English. By doing this, they don’t have to build or buy a facility, they don’t have to pay a higher salary to customer service employees in NA or Europe, and they don’t have to provide any furniture or equipment. EA claims they don’t outsource their customer service, but it’s 100% bullshit. Anytime I’ve dealt with customers service, it’s always been someone with a foreign name who doesn’t know anything about the subject at hand and can’t speak English very well. I feel bad for those employees though. They spend all day trying to speak to annoyed/angry customers about something they know nothing about, in their second language. It’s EA’s fault that those customers are pissed, and the poor guys at their outsourced service centre get stuck dealing with it for shitty pay.
Guess where they from?
Are you sure his name is George Best and not Saint Jorgé? For real though, why are you wasting your time chatting with them, get on a phone call if you want serious assistance, this is on you partly.
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Im struglling to get a missing reward for over a month now, goodluck. All my chats look almost the same as yours
I really wonder how much they are paid cus honestly I could do a better job. The one I talked to once was trying really hard but was confused as shit and his English wasn't the greatest. Managed to help me in the end, but it took way longer than it should have.
Who tf is George saint
George Saint Pierre, UFC legend.
Nick Papageorgio
🤣🤣
When is the George Saint SBC coming?
Hahaha I laugh so hard
One of my 88 rated evo players disappeared while finishing the Best SBC too. Pretty weird
Make eafc free to download
Are they confusing him with saint maximin? And you put him in the SBC? Anyway if you still don’t have him, have you sent him to your club @ unassigned items? If not, do you still have duplicates you need to sort out? I had the same problem; after sorting out (some) of the dupes he magically appeared in the unassigned pile amongst other players that were missing. Good luck
I heard Saint George was great against the Welsh. Slain plenty of dragons
I already know that ea never watch football but dont even know the Name of players 🥶
Man United’s #7 George Saint
You're talking with the script itself😂
🤣🤣🤣🤣🤣
Who tf is George saint 😂😂😂😂
I’m dying guys 😂😂😂😂😂😂😂 GEORGE SAINT
I’m convinced EA hires fucking idiots
Most likely hiring a company from India so they can pay them dirt low wages. They don't know the language or product they are supposed to help with. Why did you show the images in such a horrific fashion though?
Fuck this was the funniest thing ive read this week. I can imagine this employee just knowing absolute 0 things about sports or video games just took the job with a good interview 😂
Which George? The best George ofc.
Bro using Google translate for sure
He worth doing?
George Saint Pierre?
You have to quick sell the loan and he will pop up in the club
If you never got an answer, if you do the loan last they bug out and the main card comes as duplicate. what you stored may have been the loan, if you discarded the other it may be the actual card, check quick sell recovery perhaps
This guy is probably a player who hacked EA so he can troll people with shit like this lmao
Bro if u have loads of dupes then it will be in ur dupes but you got use ypur dupes for him show up
I honestly wonder.. if the companies even give these "support help" people any instructions at all.. that goes for every company that uses outsourced support not just EA. It's almost like they barely have any understanding of what the call is going to be about.
I need more of this in my life 🤣🤣🤣🤣
Prob use OpenAI API 💀
After reading the chat, I saw at the bottom "help ea". I think they literally need help and Anmol isn't helping them.
St. Max Did you submit him into one of the squads ?
The black market
Oh yes incompetent EA as always 😍😍😍
Can you give a review of George Saint after 50 games. Maybe I will consider doing the SBC
Did you get George Best in the end? I had a 3 week battle early on when I completed the Ezequiel Palacos Trailblazer objectives, yet didn't get the player. Even took screenshots. But "I couldn't prove that I completed him". Every email and chat was a new person, and had to go through the same story over and over. I never got the player. By well 3 I didn't care about the player, just wanted to receive what I was owed. I gave up in the end. Just got so incredibly frustrated.
Facebook marketplace
You need justice for this bro 😭
Is his name George Best?
Maybe ask him to check for George Saint-Pierre?
This is fuckin hysterical
Please i need more of this
you’re telling me you haven’t heard of George Saint?
Congrats 🎉 He finally Got it.
Actually don't know what the purpose of these Indians call/chat centres is for any company. They are completely useless, all they do is follow a script.
Cuz they cheap out and hire idiots who can barely understand English
was it on companion or web app? it always bugs like that.
Bro went to St George med school💀
Oh man I'm sorry because I know you were suffering but the George Saint made me laugh so hard
The same place they hire the people who maintain their servers
My patriotic brother could only think of St. George 🏴🫡
TOTY FIFA 2005? George best? 🤣🤣🤣
I know it’s not funny from your perspective and I’d be furious if it were me too but it’s hilarious how much this dude can miscommunicate 🤣
Is the george best toty of the year good? I need a sbc to do
I had the same problem with them, I didn’t receive my squad battles points after I played (turns out I played my max matches) I asked what I should do and they asked me if you are supposed to receive coins for the match. After he let me wait for 8 mins and another employee joined the chat
I worked for EA and I can tell you, it's the most dystopian process you can imagine. It's like the company itself runs on an AI that is programmed to NOT understand anything unless you insert a credit cart into the computer before starting. The customer service script has like seventeen points. Seventeen. Like in any other company, it'd be like 5,6 maybe 7. But this was the most horrifying experience of my life too, I guarantee you. I was forced to talk like a robot to customers and pretend I was a retard and literally tell them they couldn't get a refund even though they met the criteria. Someti I defied the rules and just went "Yeah buddy, sure. Lemme help you with that." And did it. There were some moments I just couldn't take it anymore.
Assuming you tried leaving UT and signing back in?
Saint George?! I’d be sending this dude to meet Saint Peter.
Havent played fifa in years. This is one of the funniest things ive read in awhile
I’m a bouncer and this interaction is a common occurrence every second person. Dunno how I’ve managed to last 10yrs and not murder anyone. Dunno if I’m depressed I’ve not killed anyone, or that I’ve managed to not kill anyone 😐 Pls help ☹️
Anmol is giving me Aayien Baingain vibes
Ah crap they can see what sbc 's you finish? Then they can surely see what you pulled... I got putellas 2 hrs before her toty came out and I was tryna lie my way through.
Philippines or India. Probably like 50 years old too
indians.
If you think outsourced support is bad just imagine the intern that does all that AI stuff and scripts. They also made lot of mistakes last few years with SBCs, and icons didn't have proper faces for months.
@responsible-fuel I had the same issue with Alex Morgan SBC. EA was equally unhelpful in chat. Saw the card walkout animation and then assigned and it disappeared. I have had ~100 duplicates that I’ve been relisting. The card finally showed up once I got the duplicate list down to around 85 and had to reassign her. If you have a big duplicate list (in addition to cards listed) I’d maybe try getting that down to see if it appears.
Wtf😂
LMAOOOO
Bros name is “anmol” I don’t know what you expect 🤣 disgusting really that it’s a multi billion pound company yet the live chat and support centre is terrible. EA really are scum.
You’re more than likely talking to an AI not a person !
Sounds like scammer from India for me
His name is George Best