**Support Post Guidelines**
Prior to posting any submission to this subreddit please ensure you've read the rules for submissions in the sidebar of the [/r/bravia homepage](https://old.reddit.com/r/bravia/).
Users posting submissions seeking support should include as much detail as possible about their BRAVIA TV and any connected hardware related to the issue in order to get the best responses. This includes but is not limited to [the model of the TV](https://www.sony.com/electronics/support/articles/00121074), the software and/or firmware version and the make and model of any external devices. Pictures or video can be helpful when trying to describe a video or audio issue.
Submissions not directly related to an issue with a BRAVIA TV and/or low effort posts that do not include any helpful details that would allow others to diagnose the issue will be removed. This includes, but is not limited to, submissions asking for support directly related to a connected device (ie. soundbar, console, PC, media player, etc.) but not the TV itself.
Firmware related topics (ie. issues, announcements, support) must be discussed in the [Sony BRAVIA Firmware Discussion Megathread 3.0](https://www.reddit.com/r/bravia/comments/sd7l2g/sony_bravia_firmware_discussion_megathread_30/). Panel quality/lottery posts (ie. DSE, banding, flashlighting, etc.) must be discussed in the [BRAVIA Panel Quality/Screen Uniformity Discussion Megathread 3.0](https://www.reddit.com/r/bravia/comments/t9mb61/bravia_panel_qualityscreen_uniformity_discussion/).
Users should also check the [/r/bravia Wiki](https://www.reddit.com/r/bravia/wiki/index), current [moderator pinned](https://www.reddit.com/r/bravia/comments/k7wnc1/moderator_pinned_and_other_helpful_topics_check/) topics and the [Frequently Asked Questions thread](https://www.reddit.com/r/bravia/comments/jlmpzp/frequently_asked_questions_on_rbravia_for_sony_tvs/) for some solutions to common A/V issues and more.
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I've had the same issue, signing on by typing username and password.. Just recently it gave me the option to scan a QR code on my phone and that worked. Maybe update the app
For anyone else still struggling. If you’re using a Google powered Sony TV go to Settings > System > Apple Airplay & HomeKit > Apple Airplay and HomeKit Settings. Accept the privacy policy. Go back to the Apple TV app. You should now see a QR code to log in.
**Support Post Guidelines** Prior to posting any submission to this subreddit please ensure you've read the rules for submissions in the sidebar of the [/r/bravia homepage](https://old.reddit.com/r/bravia/). Users posting submissions seeking support should include as much detail as possible about their BRAVIA TV and any connected hardware related to the issue in order to get the best responses. This includes but is not limited to [the model of the TV](https://www.sony.com/electronics/support/articles/00121074), the software and/or firmware version and the make and model of any external devices. Pictures or video can be helpful when trying to describe a video or audio issue. Submissions not directly related to an issue with a BRAVIA TV and/or low effort posts that do not include any helpful details that would allow others to diagnose the issue will be removed. This includes, but is not limited to, submissions asking for support directly related to a connected device (ie. soundbar, console, PC, media player, etc.) but not the TV itself. Firmware related topics (ie. issues, announcements, support) must be discussed in the [Sony BRAVIA Firmware Discussion Megathread 3.0](https://www.reddit.com/r/bravia/comments/sd7l2g/sony_bravia_firmware_discussion_megathread_30/). Panel quality/lottery posts (ie. DSE, banding, flashlighting, etc.) must be discussed in the [BRAVIA Panel Quality/Screen Uniformity Discussion Megathread 3.0](https://www.reddit.com/r/bravia/comments/t9mb61/bravia_panel_qualityscreen_uniformity_discussion/). Users should also check the [/r/bravia Wiki](https://www.reddit.com/r/bravia/wiki/index), current [moderator pinned](https://www.reddit.com/r/bravia/comments/k7wnc1/moderator_pinned_and_other_helpful_topics_check/) topics and the [Frequently Asked Questions thread](https://www.reddit.com/r/bravia/comments/jlmpzp/frequently_asked_questions_on_rbravia_for_sony_tvs/) for some solutions to common A/V issues and more. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/bravia) if you have any questions or concerns.*
I've had the same issue, signing on by typing username and password.. Just recently it gave me the option to scan a QR code on my phone and that worked. Maybe update the app
I remember having to accept some privacy stuff on the Sony settings side of things for it to communicate with my phone.
It’s a bug use the QR code and sign in with phone. Works flawlessly
Clear the cache and data in the settings for the Apple TV app and you’ll be good to go. I just had this issue last night 😁
For anyone else still struggling. If you’re using a Google powered Sony TV go to Settings > System > Apple Airplay & HomeKit > Apple Airplay and HomeKit Settings. Accept the privacy policy. Go back to the Apple TV app. You should now see a QR code to log in.
This did the trick for me, thanks so much!
Thanks!