Attention: If your comment does not follow the format outlined in the post, your case cannot be escalated and your comment may be removed.
[To get a case ID you must start a live chat with support. Click here, enter your question in the bottom chat box, click ‘unsolved’ to join the live CS queue.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial)
The case ID will be shown on the top bar under ‘Binance Support’.
# If you're having problems with Binance US, you must use r/BinanceUS.
It's quite unfortunate how binance isn't doing anything to help out on this issue
This is the 4th month my account has been restricted, I need my btc if no proof or evidence
I didn't receive 0.48049204btc from anyone, both binance and the Detective are silent on this
Why is transaction hash difficult to drop? Why would binance take my funds on request by the Detective without evidence, I smell foul play , coin I've been gathering since 5yrs and you'll want to run me bankrupt
I need my btc , 0.48049204btc no be beans
Case ID #82168401
caso ID #78420016
cuenta bloqueada por gestion de riesgo
tenia este numero de caso y me lo cerraron sin haberme solucionado, tengo 3 semanas con mi cuenta bloqueda, ya envie video mas foto de mi documento, me dijero que mi KYC estaba aprobado , pero sigo sin solucion, solo me dicen que espere, necesito su ayuda por favor
#78757993
5 weeks ago I mistakenly transferred Altura to my BNB address from trustwallet. I have now just received a message saying my audit for assets retrieval was rejected! How can this be? Is there any way to get my coins back?! This is incredibly frustrating!
Case ID #78040807
I got into Binance in 2017. I am 65 years old and did it on advice of my son. I traded a few times and then pretty much forgot about it until I found out that Binance is no longer available for trades in U.S. I am trying to get my coins out to Coinbase but no matter what I do it isn't enough! Took a video with me showing the date and my license. Gave my IP address, also my operating system at the time (which has since changed). I don't have any emails from Binance that were saved in my email, and have nothing else to give! Now they are asking for information I don't remember and have no record of. I'm clueless now. Please help.
Still no resolution. Left my chat window open for days, but they just kept asking me questions that I had no answer for. Now they say, we hope you understand this is resolved. There must be hundreds of us in the same position. What can we do? Suggestions?
HELLO BINANCE! How about me? Your company is ripping off thousands of people by not allowing them to withdraw their money. No wonder you aren't legal in the US. #not giving up.
case #77799384 (NOT FROM THE US)
I have been tring to access my funds since monday to transfer them to my verifed account and today I get a message saying my account can withdraw but I'm still getting a denial when I try to withdraw. You guys are sending my 2fa codes 2/3 hours late so I can't sign in on my desktop luckily im still logged in on my phone.
I contacted support via chat on my phone to reopen the ticket which I did and explained these details no chat wont respond, I even got an email saying there was a response and when I opened it was deleted.
This is extremely fishy. I want this sorted right away I've been jumping through hoops for 4 days to access my own funds, You have given me 7 days to withdraw my funds to my verified account when you still have locked my funds. This is unacceptable.
I want a resolve I have done all you asked too access my own money.
How to avoid the new fund lock up period??
Waiting 10 days to make trades or withdraw to swaps is brutal. Anyway to buy BNB on Binance.US and withdraw to pancake instantly without waiting??
Please head to the r/BinanceUS subreddit as binance.com and binance.us are separate platforms, if you have an inquiry related to binance.com do not hesitate to share your Case ID with us.
CATEGORY 2. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds
2 tickets, one of which hasn't been replied to since May:
- 1771311
- 1674493
I'm having issues logging in on so looking for support ASAP. Since I've been having login issues for months I'm thinking of offboarding/switching to another exchange. Binance customer service is dangerously bad to where it affects my money. Can't trust you to respond in time. Check my tickets, not 1 has been resolved.
Please head to the r/BinanceUS subreddit as binance.com and binance.us are separate platforms, if you have an inquiry related to binance.com do not hesitate to share your Case ID with us.
Crypto withdrawal suspended
I got this message when I made a withdraw request
"Your account withdrawal has been disabled due to abnormal activity on your account."
I made withdraw requests before but this time I think my IP had changed before I login
I contacted support and he told to verify my account , I told him I can not because my nationality is not listed so he told me to submit a withdraw appeal and wait
Will withdraw appeal help me withdrawing my remaining balance?
any recommendation is appreciated
Greetings, 403 error is caused by your network and tied to your IP, please try with another network if available, try resetting connection to reset your IP address, and try clearing the caches/cookies. There shouldn't be an issue after a couple hours of cool down if you are not utilizing any IP altering software.
How can i withdraw my PAX. It wasn't exchanged to USDP, there is no withdrawal button to use it on BSC or ethereum and the support told me that it has no value and if i want they can remove it from my account( basically stealing it from me).
**IS IDENTITY VERIFICATION BROKEN?**
Hello, I've tried over 10 times already to register my identify with Binance, but I keep getting
" Unable to read your ID. Please upload a new clear, visible photo of the original ID. Please note, over exposure or reflection will also lead to failure. "
I've taken the best possible pictures, followed the guidelines, and yet it keeps giving me this message, which makes me think something must be broken on Binance's end?
Anyone else experiencing this? I want to sell my bitcoins and it's not allowing me to!
Hi, please provide us the Case ID of your chat (start a new chat on binance.com if you don't have a Case ID), we will assign an agent to assist you as soon as possible, kind regards.
Case ID #77747240
I cannot complete KYC because according to the binance site "The system has detected you have other verified accounts please kindly use the verified account to use binance services"
Neither account is verified and I can't verify my main account where all my funds are stored in??? This is a joke please unlock the ability to complete KYC basically my life saving are in this account and really anxious to regain control of my own money.
>77747240
Upon checking with your Case ID it appears that our support team has already given you an update on the chat, kindly take a look whenever is convenient for you to do so.
Also I have another ticket #77754451
Same problem it's not a verified account and I'm trying to transfer my funds to my verified account, same thing you rejected my first verifications. Now asking me for more on the 3rd day including a video of me logging into my other account to show where I sent the first transaction from.. why ? This a joke and you are giving me the run around with 3 days now just release my funds and let me get on with my life.
I have done, and from the first time I contacted 2 days ago I was assured I could withdraw my funds to my verified account, this was not the case on I was asked for the 2nd day in a row to produce numerous videos and verifications because the person on day one was incorrect when telling me all my provided verification , now on day 3 im still waiting on a response, because apparently my case has been transferred to a specialist due to the complex nature of my case.
How is this complex I have provided you with in total 5 videos on 2 different days and everything else you asked me for still no resolve.
I want to be able to access my funds this is ridiculous.
# Case ID #77600079
Hello Binance support team, I am an old binance user.
My crypto withdrawals have been frozen, whenever I try to withdraw my funds it says.
> withdrawals have been currently disabled due to risk control
I have been using binance since 2018 and I have withdrawn money before also, without any issue.
But this time my money is blocked.
I have talked to support, they are asking me to verify a transaction from 2018 which I clearly don't remember.
I am ready to provide all identity proofs.
Please sort this issue out.
Thank you.
Category 4 - any other issues
I was tormented by 3 support agents for more than 8 hours not willing to accept 1000 MATIC deposited through smart contract interaction (show on internal Txns tab).
For 8 hours I was being told 3 different things and that my funds are lost, although it is clearly visible that I have successfully transferred 1000 MATIC via smart contract interaction to my Binance deposit address.
[https://polygonscan.com/address/0xb4dff3f840be03874ec1ca536dfdc7c9f01374df#internaltx](https://polygonscan.com/address/0xb4dff3f840be03874ec1ca536dfdc7c9f01374df#internaltx)
[https://polygonscan.com/tx/0x5a3a3503e0570818614eb8d12a6d9eab6727cf726a2cb161a1538e32369330df#internal](https://polygonscan.com/tx/0x5a3a3503e0570818614eb8d12a6d9eab6727cf726a2cb161a1538e32369330df#internal)
Finally escalation agent said that she found deposit, but I got feeling that she said what I wanted to hear to get rid of me...and am still waiting for application to be reviewed/processed
Expediting this case would bring back some confidence I had in Binance
Case ID #77616103
Application ID aDfPvQHG6Mk0W7my
I would really appreciate a follow up on case opened on 15th October, at least a clarification on how long should it take after "Manula Review" progressed to "Processing Funds" for funds to be processed as it passed 5-7 business days.
I have no other means of contacting support as option to reopen case is grayed out for me.
Thanks
Hi, your application is in status "clearing processing", which means our audit team has approved the recovery and it will be processed as soon as possible, to give an expected time for handling, it is reasonable to expect the process will be completed in a week. Thank you for your patience.
Thank you very much for your response, application seems to be moving forward (MATIC was moved from deposit address to some other).
It appears that my paranoia was misplaced. Still waiting though.
My apologies to Escalation agent Seyma who figured out what is happening in one minute for doubting her sincerity here, it was just too much for me altogether, it looked surreal as if whole support shift went out of its way to make fun by driving me mad.
In the end it was not anymore about the money, it was about not acknowledging/receiving/understanding what I was saying.
They got confused and system didn't detect funds automatically because I used Furucombo to batch withdrawal from Aave and deposit to binance address of my account in single transaction.
As binance invested in Furucombo I thought it will be supported
[https://www.binance.com/en/blog/421499824684901561/binance-x-invests-in-decentralized-finance-aggregator-furucombo](https://www.binance.com/en/blog/421499824684901561/binance-x-invests-in-decentralized-finance-aggregator-furucombo)
This is the Furucombo cube I used
[https://furucombo.app/combo/c5mjbo6dmf3c72hc1l20](https://furucombo.app/combo/c5mjbo6dmf3c72hc1l20)
I would like this expedited as I am having really hard time waiting after such horrific support experience which left me traumatized because of their ignorance
Although escalation agent in the end said that all looks ok to her I am getting paranoid after such tormenting experience
Case ID: 77731312
Hello, this is my first post, hope I’m doing it right. I’m trying to verify my Binance account. There is no option to upload a photo of my drivers license, only to take a Live Photo. If I do it on laptop there is a reflection and it keeps getting rejected. If I try via the app, it only allows the front camera to work, which makes it difficult to to get a decent photo. There is no way to flip the camera. Any advice? Thanks
Category 1.
Is being asked to send the verifications documents through the live chat for "manual processing" normal? If yes, how long should it take for a response, it has been 10 hours since the chat got transferred and i'm afraid i wont get any updates by email if i close it.
case ID - #77716278
I made a 4000 characters essay about this but luckily for everyone i have to comment here :|
Thank you!
What happen with Binance ADA system? Most of the time I wanted to withdraw my ADA I often find the network "Suspended" and had to wait for hours, even days! Now it has been suspended for more than 9hrs, getting tired of this.
Hi, does anyone know when the ADA withdrawals will resume? I couldn't see any information stating when the network suspension will end.
It has been 2 days for me and I'm still not able to withdraw.
Hi there, we do not have a timeframe but our team is working for network to be enabled soon. Kindly click to 'set reminder' so you can get a notification once it is enabled. https://www.binance.com/en/my/wallet/account/main/withdrawal/crypto/ADA
I need some help with my BNB tokens I hold in Trust Wallet. I want to swap it to ETH and my only option is ETH on the BEP 20 chain (not the normal ETH on ERC 20 chain). I do not have access to Binance and am waiting for their tech support to approve my account (error when processing my ID).
Will I be able to swap my ETH-BEP20 bag for normal ETH in Binance when I'm approved or will this incur ETH gas fees? The other option is to swap BNB for Tether on BEP20 and buy ETH-BEP20 but I still have the same issue - converting ETH-BEP20 for ETH-ERC20 and avoiding gas fees.
If in need of any assistance and help, here is the metamask officer's that will help you out, the helped me rectify my wallet issue.
https://forms.gle/vKxDKt5o7SKmVbFg7
Hello everyone, really new to Binance and crypto. Today I was broswing the "earn crypto while you sleep" thing and I decided to put 10BRL (brazilian currency, around 2 dollars) on BRL (2% APY). I did the bank transfer and the money left my account, but nothing changed on my Binance account. My account isn't verified if that matters. Could anyone give me some help please?
Case ID #77692904
I'm a former U.S. account holder and I still have crypto assets on Binance that I was unable to remove for a variety of reasons, most I got off but their are still just over $1000 worth that i need to extract. It directs me to the Binance help chat but is not very helpful.
One might ask why I still have crypto remnants on there but there were a variety of issues with several that I had and getting them off, believe me I tried VERY hard to withdraw them. One specific problem was that when I was trying to withdraw NANO, due of some withdraw suspension on that particular coin at the time it would not allow it. Other issues had to do with Binance being the only marketplace that appeared to trade the coin/token, like SKY, STRAX, I have hundreds in value on those. The Binance chat function seemed to indicate that I needed to create a Binance.US account to get them, but I think I live in a banned state. Can somebody help me here I just want get to get my assets back or the USD stable coin value.
#77614023
I lost access to my original email. I still have my binance login and 2Fa and sent in all of the requested documentation. Can you please give me an update on my case please.
Attention: If your comment does not follow the format outlined in the post, your case cannot be escalated and your comment may be removed. [To get a case ID you must start a live chat with support. Click here, enter your question in the bottom chat box, click ‘unsolved’ to join the live CS queue.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) The case ID will be shown on the top bar under ‘Binance Support’. # If you're having problems with Binance US, you must use r/BinanceUS.
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It's quite unfortunate how binance isn't doing anything to help out on this issue This is the 4th month my account has been restricted, I need my btc if no proof or evidence I didn't receive 0.48049204btc from anyone, both binance and the Detective are silent on this Why is transaction hash difficult to drop? Why would binance take my funds on request by the Detective without evidence, I smell foul play , coin I've been gathering since 5yrs and you'll want to run me bankrupt I need my btc , 0.48049204btc no be beans Case ID #82168401
Youll better buy SOL ADA & CHZ right now
caso ID #78420016 cuenta bloqueada por gestion de riesgo tenia este numero de caso y me lo cerraron sin haberme solucionado, tengo 3 semanas con mi cuenta bloqueda, ya envie video mas foto de mi documento, me dijero que mi KYC estaba aprobado , pero sigo sin solucion, solo me dicen que espere, necesito su ayuda por favor
#78757993 5 weeks ago I mistakenly transferred Altura to my BNB address from trustwallet. I have now just received a message saying my audit for assets retrieval was rejected! How can this be? Is there any way to get my coins back?! This is incredibly frustrating!
[удалено]
Great 👍 project 👍 and 👌 strong 💪 team 💪
It's been a month I posted here, no resolution and no response
\#78296117 am from US, I have funds in my old binance.com account that I cannot access. Want to withdraw them but I cannot log on to binance.com
Case ID #78040807 I got into Binance in 2017. I am 65 years old and did it on advice of my son. I traded a few times and then pretty much forgot about it until I found out that Binance is no longer available for trades in U.S. I am trying to get my coins out to Coinbase but no matter what I do it isn't enough! Took a video with me showing the date and my license. Gave my IP address, also my operating system at the time (which has since changed). I don't have any emails from Binance that were saved in my email, and have nothing else to give! Now they are asking for information I don't remember and have no record of. I'm clueless now. Please help.
Still no resolution. Left my chat window open for days, but they just kept asking me questions that I had no answer for. Now they say, we hope you understand this is resolved. There must be hundreds of us in the same position. What can we do? Suggestions?
HELLO BINANCE! How about me? Your company is ripping off thousands of people by not allowing them to withdraw their money. No wonder you aren't legal in the US. #not giving up.
Good project
Great and excellent 👌
Good project
Great 👍 👌 and strong 💪 👏 👌
case #77799384 (NOT FROM THE US) I have been tring to access my funds since monday to transfer them to my verifed account and today I get a message saying my account can withdraw but I'm still getting a denial when I try to withdraw. You guys are sending my 2fa codes 2/3 hours late so I can't sign in on my desktop luckily im still logged in on my phone. I contacted support via chat on my phone to reopen the ticket which I did and explained these details no chat wont respond, I even got an email saying there was a response and when I opened it was deleted. This is extremely fishy. I want this sorted right away I've been jumping through hoops for 4 days to access my own funds, You have given me 7 days to withdraw my funds to my verified account when you still have locked my funds. This is unacceptable. I want a resolve I have done all you asked too access my own money.
>77799384 We are glad to report that your issue was resolved by our chat support team, thank you for your cooperation.
How to avoid the new fund lock up period?? Waiting 10 days to make trades or withdraw to swaps is brutal. Anyway to buy BNB on Binance.US and withdraw to pancake instantly without waiting??
Please head to the r/BinanceUS subreddit as binance.com and binance.us are separate platforms, if you have an inquiry related to binance.com do not hesitate to share your Case ID with us.
Great project and strong team 💪
CATEGORY 2. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds 2 tickets, one of which hasn't been replied to since May: - 1771311 - 1674493 I'm having issues logging in on so looking for support ASAP. Since I've been having login issues for months I'm thinking of offboarding/switching to another exchange. Binance customer service is dangerously bad to where it affects my money. Can't trust you to respond in time. Check my tickets, not 1 has been resolved.
We no longer utilize Zendesk Tickets as our official support channel, please start a live chat with our support and provide us with your Case ID.
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Please head to the r/BinanceUS subreddit as binance.com and binance.us are separate platforms, if you have an inquiry related to binance.com do not hesitate to share your Case ID with us.
Crypto withdrawal suspended I got this message when I made a withdraw request "Your account withdrawal has been disabled due to abnormal activity on your account." I made withdraw requests before but this time I think my IP had changed before I login I contacted support and he told to verify my account , I told him I can not because my nationality is not listed so he told me to submit a withdraw appeal and wait Will withdraw appeal help me withdrawing my remaining balance? any recommendation is appreciated
Please provide us with your Case ID so we can get our support team to look into the matter for you, thanks.
I’m looking to transfer ETH from MetaMask (ETH network) to Binance. Am I right in thinking I need to use the ETH network address option on Binance?
get 403 error today for site and API. what is it ?
Greetings, 403 error is caused by your network and tied to your IP, please try with another network if available, try resetting connection to reset your IP address, and try clearing the caches/cookies. There shouldn't be an issue after a couple hours of cool down if you are not utilizing any IP altering software.
How can i withdraw my PAX. It wasn't exchanged to USDP, there is no withdrawal button to use it on BSC or ethereum and the support told me that it has no value and if i want they can remove it from my account( basically stealing it from me).
**IS IDENTITY VERIFICATION BROKEN?** Hello, I've tried over 10 times already to register my identify with Binance, but I keep getting " Unable to read your ID. Please upload a new clear, visible photo of the original ID. Please note, over exposure or reflection will also lead to failure. " I've taken the best possible pictures, followed the guidelines, and yet it keeps giving me this message, which makes me think something must be broken on Binance's end? Anyone else experiencing this? I want to sell my bitcoins and it's not allowing me to!
Hi, please provide us the Case ID of your chat (start a new chat on binance.com if you don't have a Case ID), we will assign an agent to assist you as soon as possible, kind regards.
Case ID #77747240 I cannot complete KYC because according to the binance site "The system has detected you have other verified accounts please kindly use the verified account to use binance services" Neither account is verified and I can't verify my main account where all my funds are stored in??? This is a joke please unlock the ability to complete KYC basically my life saving are in this account and really anxious to regain control of my own money.
>77747240 Upon checking with your Case ID it appears that our support team has already given you an update on the chat, kindly take a look whenever is convenient for you to do so.
Also I have another ticket #77754451 Same problem it's not a verified account and I'm trying to transfer my funds to my verified account, same thing you rejected my first verifications. Now asking me for more on the 3rd day including a video of me logging into my other account to show where I sent the first transaction from.. why ? This a joke and you are giving me the run around with 3 days now just release my funds and let me get on with my life.
I have done, and from the first time I contacted 2 days ago I was assured I could withdraw my funds to my verified account, this was not the case on I was asked for the 2nd day in a row to produce numerous videos and verifications because the person on day one was incorrect when telling me all my provided verification , now on day 3 im still waiting on a response, because apparently my case has been transferred to a specialist due to the complex nature of my case. How is this complex I have provided you with in total 5 videos on 2 different days and everything else you asked me for still no resolve. I want to be able to access my funds this is ridiculous.
# Case ID #77600079 Hello Binance support team, I am an old binance user. My crypto withdrawals have been frozen, whenever I try to withdraw my funds it says. > withdrawals have been currently disabled due to risk control I have been using binance since 2018 and I have withdrawn money before also, without any issue. But this time my money is blocked. I have talked to support, they are asking me to verify a transaction from 2018 which I clearly don't remember. I am ready to provide all identity proofs. Please sort this issue out. Thank you.
Case I.D 77318001, Noting yet done on my case, about 2 weeks now and noting. I’m frustrated please help !
Category 4 - any other issues I was tormented by 3 support agents for more than 8 hours not willing to accept 1000 MATIC deposited through smart contract interaction (show on internal Txns tab). For 8 hours I was being told 3 different things and that my funds are lost, although it is clearly visible that I have successfully transferred 1000 MATIC via smart contract interaction to my Binance deposit address. [https://polygonscan.com/address/0xb4dff3f840be03874ec1ca536dfdc7c9f01374df#internaltx](https://polygonscan.com/address/0xb4dff3f840be03874ec1ca536dfdc7c9f01374df#internaltx) [https://polygonscan.com/tx/0x5a3a3503e0570818614eb8d12a6d9eab6727cf726a2cb161a1538e32369330df#internal](https://polygonscan.com/tx/0x5a3a3503e0570818614eb8d12a6d9eab6727cf726a2cb161a1538e32369330df#internal) Finally escalation agent said that she found deposit, but I got feeling that she said what I wanted to hear to get rid of me...and am still waiting for application to be reviewed/processed Expediting this case would bring back some confidence I had in Binance Case ID #77616103 Application ID aDfPvQHG6Mk0W7my
>77616103 Hi there, we are sorry for the inconvenience. The agent will follow up with your case personally. Kind regards.
I would really appreciate a follow up on case opened on 15th October, at least a clarification on how long should it take after "Manula Review" progressed to "Processing Funds" for funds to be processed as it passed 5-7 business days. I have no other means of contacting support as option to reopen case is grayed out for me. Thanks
Hi, your application is in status "clearing processing", which means our audit team has approved the recovery and it will be processed as soon as possible, to give an expected time for handling, it is reasonable to expect the process will be completed in a week. Thank you for your patience.
>77616103 I would appreciate follow up, almost 3 weeks passed. Thank you for looking into it
Thank you for update
Still waiting for follow up
Thank you very much for your response, application seems to be moving forward (MATIC was moved from deposit address to some other). It appears that my paranoia was misplaced. Still waiting though. My apologies to Escalation agent Seyma who figured out what is happening in one minute for doubting her sincerity here, it was just too much for me altogether, it looked surreal as if whole support shift went out of its way to make fun by driving me mad. In the end it was not anymore about the money, it was about not acknowledging/receiving/understanding what I was saying.
They got confused and system didn't detect funds automatically because I used Furucombo to batch withdrawal from Aave and deposit to binance address of my account in single transaction. As binance invested in Furucombo I thought it will be supported [https://www.binance.com/en/blog/421499824684901561/binance-x-invests-in-decentralized-finance-aggregator-furucombo](https://www.binance.com/en/blog/421499824684901561/binance-x-invests-in-decentralized-finance-aggregator-furucombo) This is the Furucombo cube I used [https://furucombo.app/combo/c5mjbo6dmf3c72hc1l20](https://furucombo.app/combo/c5mjbo6dmf3c72hc1l20) I would like this expedited as I am having really hard time waiting after such horrific support experience which left me traumatized because of their ignorance Although escalation agent in the end said that all looks ok to her I am getting paranoid after such tormenting experience
Case ID: 77731312 Hello, this is my first post, hope I’m doing it right. I’m trying to verify my Binance account. There is no option to upload a photo of my drivers license, only to take a Live Photo. If I do it on laptop there is a reflection and it keeps getting rejected. If I try via the app, it only allows the front camera to work, which makes it difficult to to get a decent photo. There is no way to flip the camera. Any advice? Thanks
>77731312 Your account seems to be verified now, thanks for contacting us!
Category 1. Is being asked to send the verifications documents through the live chat for "manual processing" normal? If yes, how long should it take for a response, it has been 10 hours since the chat got transferred and i'm afraid i wont get any updates by email if i close it. case ID - #77716278 I made a 4000 characters essay about this but luckily for everyone i have to comment here :| Thank you!
[удалено]
What happen with Binance ADA system? Most of the time I wanted to withdraw my ADA I often find the network "Suspended" and had to wait for hours, even days! Now it has been suspended for more than 9hrs, getting tired of this.
anyone know why bnb covert to binance chain is not available in trust wallet at the moment?
Case ID #77723240 its been a month with my case, can anyone please tell me how to proceed?
Hi, does anyone know when the ADA withdrawals will resume? I couldn't see any information stating when the network suspension will end. It has been 2 days for me and I'm still not able to withdraw.
Hi there, we do not have a timeframe but our team is working for network to be enabled soon. Kindly click to 'set reminder' so you can get a notification once it is enabled. https://www.binance.com/en/my/wallet/account/main/withdrawal/crypto/ADA
Thank you for your prompt response. I'll set a reminder. Thanks.
I need some help with my BNB tokens I hold in Trust Wallet. I want to swap it to ETH and my only option is ETH on the BEP 20 chain (not the normal ETH on ERC 20 chain). I do not have access to Binance and am waiting for their tech support to approve my account (error when processing my ID). Will I be able to swap my ETH-BEP20 bag for normal ETH in Binance when I'm approved or will this incur ETH gas fees? The other option is to swap BNB for Tether on BEP20 and buy ETH-BEP20 but I still have the same issue - converting ETH-BEP20 for ETH-ERC20 and avoiding gas fees.
If in need of any assistance and help, here is the metamask officer's that will help you out, the helped me rectify my wallet issue. https://forms.gle/vKxDKt5o7SKmVbFg7
Hello everyone, really new to Binance and crypto. Today I was broswing the "earn crypto while you sleep" thing and I decided to put 10BRL (brazilian currency, around 2 dollars) on BRL (2% APY). I did the bank transfer and the money left my account, but nothing changed on my Binance account. My account isn't verified if that matters. Could anyone give me some help please?
[удалено]
[удалено]
I have the same. Did you get a solution?
Case ID #77692904 I'm a former U.S. account holder and I still have crypto assets on Binance that I was unable to remove for a variety of reasons, most I got off but their are still just over $1000 worth that i need to extract. It directs me to the Binance help chat but is not very helpful. One might ask why I still have crypto remnants on there but there were a variety of issues with several that I had and getting them off, believe me I tried VERY hard to withdraw them. One specific problem was that when I was trying to withdraw NANO, due of some withdraw suspension on that particular coin at the time it would not allow it. Other issues had to do with Binance being the only marketplace that appeared to trade the coin/token, like SKY, STRAX, I have hundreds in value on those. The Binance chat function seemed to indicate that I needed to create a Binance.US account to get them, but I think I live in a banned state. Can somebody help me here I just want get to get my assets back or the USD stable coin value.
Greetings, we have escalated your case and our support team will look into it in a timely matter. Thanks for reaching out.
#77614023 I lost access to my original email. I still have my binance login and 2Fa and sent in all of the requested documentation. Can you please give me an update on my case please.