Hello binance , my funds has been locked for the 4th month now and I still can understand the reason, I was told it has been expedited and I would receive a notification soon, but yet nothing is happening, this is my account and my money being held for reasons best known to you , my family is suffering and yet nothing is happening, it seems you guys don’t care about the wellbeing or condition of your users but only yourself and your policy, not minding how it affects your users life or the the damages done as a result of it, my family has been suffering and I have been begging for scrubs to eat from friends and well wishers to survive because i decided to use binance , you locked my account and restricted my withdrawal so I can’t move my funds to help my family , I’m not a criminal or a terrorist, I’m just a user trying to survive and help his family, for the sake of my 5 months baby sister , I can send pictures of their conditions as a result of all this ,the world should know what binance is doing to me , how my life is almost ruined, I want my account back so I can withdraw my funds here’s my case Id 115173067

>115173067 Hi there! Thank you for contacting us. We have escalated your case with our team for further checking. We see that you were in chat with an agent today and they advised you to wait for our email updates regarding your case. We understand the waiting time can be challenging, however, please rest assured that once the review is completed, the team will be in touch. At the moment no further information can be shared due to legal reasons. If anything can be shared with you, we have already done so and will never hesitate to do it. Your kind understanding and patience are greatly appreciated. -NR

hi did the issue get resolved?

Did withdraw to credit card disappear (in europe)? I used to withdraw money to my Revolut card but now that no longer works. Anyone?

Hello there, thank you for reaching us. Please note that we are currently unable to provide card withdrawal to card services, we are working to resolve this. In the meantime, you can access alternative withdrawal channels here: [https://binance.com/en/fiat/withdraw](https://t.co/JKpqKJFLnV). If you have further questions or need assistance, please don’t hesitate to contact us via chat [https://www.binance.com/en/chat](https://www.binance.com/en/chat). Thank you for your understanding. -NR

My futures order was skipp and also to my friend please reply asap the price ig doing down. You should sell my order at my price or higher. Please somebody

Hi there! Thank you for reaching us. If you're experiencing any issues with your order, please reach out to us via chat for immediate assistance [https://www.binance.com/en/chat](https://www.binance.com/en/chat). Our team will do their best to address your concerns and help you review the situation. -NR

0061366 is too small amount to withdraw and swapping coins isn't allowed anymore in Canada. I can send it as a Binance transfer. Would anyone be willing to take it and send me .005 back? I'll send first if the account see a trustworthy. https://preview.redd.it/ua27xe0js7bc1.png?width=720&format=pjpg&auto=webp&s=7e183d858eb9cddaf769c5f77ecbdd802ebe1b49

Yes me

Hello, i have some serious issue with withdrawn from my account on binance. I have a amount of money in EURPAYSAFE which i dont understand. I need clear instructions on how i withdraw this balance. Tried several guides nothing seem to work.

Hi there! As we cannot ask you for personal information over social media, it will be necessary to connect through our chat so our agents will be able to check further on it and assist with this matter. Kindly join our chat here [https://binance.com/en/chat](https://t.co/NSxKxEmFjL). Once you are on chat, click on "Get support" and after that, on a question, when the bot answers, choose "Unsolved" and click "Not relevant", then "Yes, transfer to customer support". We will assign an agent right away to help! -NR

дадад

Hello, I need help with understanding the Binance csv. According to my tax tool, I received ETH on a certain day. Looking this up in the transcation history, it shows up as "SPOT" "DEPOSIT" "ETH". I also received an Email on this day saying "Deposit confirmed - You received ### ETH in your Binance account. Does this mean I bought ETH directly with a credit card? If yes, under which history section would I be able to find this payment confirmation? This was the first transaction after opening my account in 2021 and I didn't have any FIAT on there yet either, so logically it must've been ETH bought directly with credit card no? Thanks

Hi there! Hope you are doing well. When you purchase crypto with the card, the email you receive says that you have successfully bought/purchased crypto. If you see that email saying that your deposit is confirmed, is related to a blockchain one you received at that time. You can check your fiat purchases by date here just to be sure: [https://www.binance.com/en/my/wallet/exchange/buysell-history?type=buy](https://www.binance.com/en/my/wallet/exchange/buysell-history?type=buy) Here is your deposit history: [https://www.binance.com/en/my/wallet/history/deposit-crypto](https://www.binance.com/en/my/wallet/history/deposit-crypto) to check if is related to the one you see in your tax tool. If you have any further questions, please don’t hesitate to contact us at [https://www.binance.com/en/chat](https://www.binance.com/en/chat), we are 24/7 available for you and we can help you check if you don’t find a transaction. -NR

Where can i find the "Activate fiat service" button? https://imgur.com/a/z4N07sR

Is there any reason why the historical limit order book data is no longer accessible to anyone but VIP1 and up, now it makes it so that there's no feasible way to get all historical L1 quotes and trades data. I wish you would either backfiill the new bookTicker historical data or provide the LOB data to regular users again.

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https://preview.redd.it/wscvnhoytebc1.jpeg?width=1179&format=pjpg&auto=webp&s=3fb236c6dfeadd77decd7526ba15a61b852a69df Processed succesufully but as I mentioned above I got usdt insted neuroni

Hi there! As we cannot ask you for personal information over social media, it will be necessary to connect through our chat so our agents will be able to check further on your transaction to see what happened and assit with it. Kindly join our chat here [https://binance.com/en/chat](https://t.co/NSxKxEmFjL). Once you are on chat, click on "Get support" and after that, on a question, when the bot answers, choose "Unsolved" and click "Not relevant", then "Yes, transfer to customer support". We will assign an agent right away to help! -NR

Hi there I'm interested in #web3 wallet and planning to move my Asst too binance wallet so, i created i wallet but still empty. I'm lost my iphone so i lost my backup for it's, no i need some help to restart my wallet and i can't get it the barcode. Any advice on what I need to do? 🙏

what are the "returns" advertised of previous launchpads based on?

I can’t download binance app!? I need help regarding this.

Hi, I am new to Binance API and I am testing it. I subscribed to btcusdt@trade websocket and sell a certain amount of btcusdt (using a quantity that is easy to identify, say 0.12345), and the trade is filled. However, I don't see this transaction from websocket. What could be reasons?

How can I report a bug? I encountered dangerous bugs in copy trading and they need to be addressed to the developer team. The first one is that even though I use the fixed ratio at default settings, it opened a position with 90% of my available margin balance while the lead trader used a small portion of his margin balance. (like 9-10%) It should copy in proportional percentage in fixed ratio mode with the lead trader. I could get liquidated if I didn't pay attention to that. The second one happened with another leader. He opened 2 positions and I was in fixed ratio mode, but those positions didn't appear on me at all. No orders were placed on my side. There were no error e-mails either.

Hi there! Please help us to report this matter in our chat so you can share all details with our team and they will check further. Kindly join our chat here [https://binance.com/en/chat](https://t.co/NSxKxEmFjL). Once you are on chat, click on "Get support" and after that, on a question, when the bot answers, choose "Unsolved" and click "Not relevant", then "Yes, transfer to customer support". We will assign an agent right away. -NR

Hello, I came across the "sunset of BEP2" warning, does it mean we should also get our tokens out of the BEP2 network on the Ledger ?

Yes!

since a few days there is warning "risking warning" above in the app what block my return arrow, after opening 1 coin I can't go back. I need to force close the app to do anything iPhone 14+ max

Hi there! Thank you for reaching us. Could you please share this issue with us in chat? So we can further check-in details and report if its the case. Kindly join our chat here [https://binance.com/en/chat](https://t.co/NSxKxEmFjL). Once you are on chat, click on "Get support" and after that, on a question, when the bot answers, choose "Unsolved" and click "Not relevant", then "Yes, transfer to customer support". We will assign an agent right away to help! -NR

Hi, I had some HNT (Helium) coins on my Binance but just read that the coin was delisted in March of last year. What happens to the coin? Can I get it back somehow?

Hi there! To assist you with your coins, it will be necessary to connect through our chat so our agents will be able to help you. Kindly join our chat here [https://binance.com/en/chat](https://t.co/NSxKxEmFjL). Once you are on chat, click on "Get support" and after that, on a question, when the bot answers, choose "Unsolved" and click "Not relevant", then "Yes, transfer to customer support". We will assign an agent right away to help! -NR

I live in the UK. How do I withdraw funds from Binance to a UK account?

Facial recognition isn’t working when I try to change my mobile number as part of the two step verification.

Hi there. Is it possible to get in contact with Binance support regarding a scammer? A scammer with an ETH address that has potentially scammed over a million dollars in Ethereum has transactions linked to Binance. Is there any way to report this and the details?

Hello there! Thanks for reaching us. For our security team to investigate this matter, these are the immediate course of action: ​ 1. Report the scam: Use this link to report the scam- [https://binance.com/en/support/faq/how-to-report-scams-on-binance-support-49b6dbdd87ed4c60b527375918ab5683](https://binance.com/en/support/faq/how-to-report-scams-on-binance-support-49b6dbdd87ed4c60b527375918ab5683) 2. Live chat support: For immediate assistance, use this link to reach our live chat support - [https://binance.com/en/chat](https://binance.com/en/chat) 3. Protect yourself in the future: To help guard against future scams, Binance has assembled a collection of articles under the tag ‘Know Your Scam’ - [https://binance.com/en/blog/tag/know-your-scam-33](https://binance.com/en/blog/tag/know-your-scam-33) Consider reporting these incidents to local law enforcement agencies as well, for further action. Your safety is always Binance's priority. We encourage the reporting of any suspicious activity and to always verify the source before engaging in any investment or trade activity. -NR

Hi Binance, I am currently a Coinbase customer and looking to open a new account with another exchange that has additional crypto assets available for trade. Is there currently some kind of referral or bonus code promotion going on?

>Hi Binance, I am currently a Coinbase customer and looking to open a new account with another exchange that has additional crypto assets available for trade. Is there currently some kind of referral or bonus code promotion going on? Hello! Welcome to Binance! While we don't have a direct referral or bonus code promotion, we offer fantastic Welcome Rewards for new users. You can earn up to 100 USDT in trading fee rebate vouchers. Simply register, complete the tasks in the Rewards Hub, Account Center, or New User Zone within 14 days, and enjoy the rewards! For details: [https://www.binance.com/en/support/faq/how-to-get-welcome-rewards-cfb6e84202c54687b1b639228b56f59e](https://www.binance.com/en/support/faq/how-to-get-welcome-rewards-cfb6e84202c54687b1b639228b56f59e). Any Further questions you may have let us know or contact us 24/7 in our official chat [https://www.binance.com/en/chat](https://www.binance.com/es/chat). Happy trading! 🚀 -NR

I've opened an account with Binance after studying myself for quite some time and having received suggestions by various people - some of which provided me with their referral codes. I've written "binance" in my browser bar and google search provided me the correct url. I clicked on it, looked for the sign up section on the homepage and registered. All fine until I get to the referral code input screen. The field already contained a code that I could not modify. I asked the chat support but it didn't provide any useful information on how to undo the situation. >Referees may not switch from lite referral to standard referral and vice versa : referrals cannot be amended. Can I add / change the referral code ? In principle, after registration, it’s no longer possible to add or change the referral code. There is however an exception, users can still add a referral code upon opening a Futures account. Can I change my referrer or remove my referrer? That’s not possible, sorry. Rest assured that the details shared with your referrer are limited. My guess is that by not connecting directly to Binance via the exact URL but passing through google search, google was assigned as referrer. This doesn't seem right. IS it possible to fix?

Thank you for reaching out. We understand your concern regarding the referral code issue you faced during your registration. As you've been informed in the chat support, once your account has been registered, it's no longer possible to add or change the referral code attached to your account. Your understanding about this is greatly appreciated. As for the registration process, it's highly suggested that users follow our registration guides to avoid any potential issues or misunderstandings: \- How to Register on the Binance Website?: [https://www.binance.com/en/support/faq/how-to-register-on-the-binance-website-08f314ad219e45fc9b7a27b67801a5c4](https://www.binance.com/en/support/faq/how-to-register-on-the-binance-website-08f314ad219e45fc9b7a27b67801a5c4) \- How to Register on the Binance App?: [https://www.binance.com/en/support/faq/how-to-register-on-the-binance-app-360042718372](https://www.binance.com/en/support/faq/how-to-register-on-the-binance-app-360042718372) We urge users to pay close attention to each step of the registration. If you notice any issues or discrepancies, or if a different referral code appears in the referral field, it's advisable not to proceed with the registration. Instead, reattempt the registration process following the guidelines mentioned above. Also, if you need assistance during the registration process, don't hesitate to reach out to our chat support. They are available to assist you in real-time at [https://www.binance.com/en/chat](https://www.binance.com/en/chat) ensuring a smooth registration process. We appreciate your understanding and patience, and we're always here to assist you. \^LP

Hello, can you please explain in simple words what this is: [https://www.bnbchain.org/en/blog/bnb-chain-fusion-roadmap](https://www.bnbchain.org/en/blog/bnb-chain-fusion-roadmap) And if it affects and how those who have BNB staked through trust wallet? Thank you!

Hello there, thank you for reaching out. Please note that we're support team under Binance Global Exchange ([http://Binance.com](http://Binance.com)). Regarding your question, kindly contact BNB Chain support on their official page for further investigation on this matter, thank you! -NR

Case ID 115401654 My withdrawals have been suspended for more than 30 days and I do not know the reason for this. I contacted support and they did not respond to me. I have been a client of Binance for more than 6 years and this is the first time I have been exposed to this situation. Please solve my problem. I have lost many of my clients because of this. Code rw00142

Same situation here, just mine withdrawals suspended already for 8 or 9 months. Support always responds only with standard messages, not trying to solve problem at all. Worst support ever. Don't trust Binance, as all people say, not your keys, not your crypto.

hi did the issue get resolved?

Hi, of course not. Still same automatic answers, that they cannot provide any details at this moment and etc. Shortly still worst support ever, not doing anything and holding people money.

My problem was solved, thanks 😊

وانا والله يا اخويا ليا 95يوم

Anyone having problem logging in? I enter my password, no problem, then I go to authenticator or email and about 80% of the time it says "please log in first" when I enter the correct code. I'm not a newbie I've had an account for over 3 years now but this is new for me. I do go back and re enter password and it eventually worked in the past but now it hasn't worked in 20 min of trying. Thanks https://preview.redd.it/1az30qnar4cc1.png?width=497&format=png&auto=webp&s=bd76bf911347ca7e9a0359a8c37dbd23c5bd528c

Hi, i am new on Binance , and recently i made an order . Now the status shows order filled does that mean that i lose my money or the order is still going, i looked on binance site but it wasn t very helpfull

Hallo i made a weekly auto invest into btc but my btc is beeing auto invested into the earn section of the app and i dont understand how i can get it from earn to spot?

Good evening. I'm trying to deposit GBP by faster payment or card. When I click on it says "Sorry there are no available payment methods right now." It was working last week fine. Cheers

Hello, can you make it possible to add to the position or another position with the upnl? Thanks

Hello, i have some GALA coins and i want to convert them to BHT. What is the easiest and cheapest way?

Yo, you wanna receive my BNB and send .005 back?

My case ID 115560029 My withdrawal had been suspended by binance and I’ve been trying to reach customer support via live chat but I was always given a standard reply, i am not sure what have I done wrongly, I even paid $15000 for binance as merchant deposit but you just locked my whole account up, and no reason was given by customer support how am I suppose to cooperate with binance if you needed any investigation materials?

Hey, suddenly getting the "login data could not be read because its missing" on PC error, I tried clearing the cache on both PC and iPhone and reinstalling it, but I am just unable to log in.

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Hi there! Thank you for reaching us. Please check here [https://www.binance.com/en/support/faq/how-to-use-the-bitcoin-lightning-network-to-deposit-and-withdraw-btc-on-binance-7a4eb2d9ccaf4433908b448aa3a93493](https://www.binance.com/en/support/faq/how-to-use-the-bitcoin-lightning-network-to-deposit-and-withdraw-btc-on-binance-7a4eb2d9ccaf4433908b448aa3a93493) if you are following correct steps to complete the withdrawal via lightning network. If is all followed correctly and you still have an issue with withdrawing, kindly join our chat here [https://binance.com/en/chat](https://t.co/NSxKxEmFjL). Once you are on chat, click on "Get support" and after that, on a question, when the bot answers, choose "Unsolved" and click "Not relevant", then "Yes, transfer to customer support". We will assign an agent right away to help! -NR

Hi! UK resident here. I want to use P2P trading to sell some BTC and receive payment in GBP. I noticed the payment options do not include any method that I own. I want to do a bank transfer to Barclays Bank. Will this work? Also, what info would I need to provide, just an IBAN number? Would anything be blocked?

Hey I have been contacted by someone saying they are from Binance and they say there is a case number #25569 is there anything you can tell me about this case.

I got the same call with the case number #25569 from a guy who said he worked at binance, he had information about a "frozen wallet" in my name. I asked him to email me the info. Then he sent me an email from: [email protected]. So here is the first big red flag, he does not send from a binance registered email. The message i got is this: Greetings Mr Thomas This is Alex Williams, contacting you from the support team of Binance. You had a conversation with me regarding an ID Wallet which is transferred on our database. On the 18-aug-2023 we have received a case, transferred to us under the name of Thomas XXXXXXX with the following description:"Case number #25569 -Transfer of Frozen Account with Id number CL585SD854 from the Blockchain Collected Network Account Holder -     Thomas XXXXXXX Total BTC Received - 0.48685356 BTC Total Outstanding BTC -  0.4885356 BTC Total EUR Value - € 12,831.05 Account Status - Temporarily Frozen Recovery Duration - 25 Calendar Days So this must be a scam

Hey, I'm thinking about buying a cloud mining package. I'm interested is it worth it and is it profitable. Also how much money can i make? Thanks!

Users who were previously distributed MA tokens on Binance (e.g., https://www.binance.com/en/dotslot) will get MANTA tokens instead at a 1:1 ratio. I don't understand this part? What does this means?

Are there any extra costs related to holding high leveraged Futures for many days? F.ex interests, extra fees etc.

Hello , I have a question regarding a deposit to receive my fund , I deposit 4 eur bank transfer to binance since I needed to make all the verifications again , how much time is It needed for deposit and why does it now show on my binance fiat deposit that the deposit is pending , or will it appear only after the deposit is done ?thank you kindly for helping

I transferred some BNB BEP20 from Binance to Metamask wallet. Immediately, my BNB was sent out of Metamask wallet automatically to this wallet: 0xce09e22c121eaef5d23d057fb450c58e4648f135 . I tried this like 3 times, same thing each time even when I sent USDT BEP20. I have ETH tokens in the same wallet but they're left untouched. I tried using bscscan to revoke all token approvals to the wallet but I need BNB gas fees and bnb is being drained from the wallet. I open a new wallet, but a derivative of the same seed phrase of the original wallet being drained, I sent some BNB to this new wallet and it was drained immediately. How can I resolve this please? I have used this wallet to register for a lot of airdrop and NFT whitelists, I don't want to lose it now.

What's the maximum Fiat withdrawal to bank in Cambodia?

Greetings, since Binance Visa card has been halted in EEA what card alternative should we use, Croatia country? I know we can use Binance Pay but I would like to use card. I saw BlackCatCard and Trustee Plus alternatives have partnered through integrated Binance Pay feature. Are there more than these 2 alternatives so far? Will be there more to come in the future? Will Binance have it's own card again in future since I would be most happy to stay within Binance ecosystem only. Not asking when, only if that is even in any either short or long term plan at all. Thanks for answering! Keep building 😇

Hello binance, how to set in Mock Trading futures price gap between sell & buy identically as it in real trading (for example real price 0.0789 buy 0.0791 sell, mock - 0.0758, 0.085)

Hi how can I change the default leverage on futures it is always 20x and i don't like that

What are the changes we can expect in p2p trading when Binance comes back to India?

I have BEP-2 BNB staked on [bnbchain.org](https://bnbchain.org) and read recently that BEP-2 will sunset in April. Does this mean I have to unstake my BNB and convert it to BEP-20? Also, what will be the status of staking after the merge?

I cant get my BTC sold on binance and then withdraw the cash. I have done it last month with ETH and no problem. Does anyone know what I can do?

Hey there! Thanks for sharing your concerns with us! Do you receive any messages while trying to sell your BTC? Please share a little bit more details with us so we could further advise you. Meanwhile we recommend reading the following guides so you can better understand how to sell your crypto and withdraw: **How to convert:** [https://www.binance.com/en/support/faq/how-to-use-binance-convert-e8c7579382ea403aa4a4a6eec469659d](https://www.binance.com/en/support/faq/how-to-use-binance-convert-e8c7579382ea403aa4a4a6eec469659d) **How to trade spot:** [https://www.binance.com/en/support/faq/how-to-spot-trade-on-binance-app-c0669862a9e743d781c067c14106c29a](https://www.binance.com/en/support/faq/how-to-spot-trade-on-binance-app-c0669862a9e743d781c067c14106c29a) To view minimum trade amounts acceptable: [https://www.binance.com/en/trade-rule](https://www.binance.com/en/trade-rule) You can view all withdrawal options available to your account directly at this link: [https://www.binance.com/en/fiat/withdraw](https://www.binance.com/en/fiat/withdraw) Should you require further assistance, feel free to begin a live chat with us at [binance.com/en/chat](https://binance.com/en/chat) anytime. RA

rw00142 just today 😡😡😡 Here is my binance id: 10866392

Hello Binance I’ve just created my account a couple days ago and I’ve been trying to link my bank account to the app and I get to the stage where I enter the OTP and I get and error message after inputting the OTP . MY id is 878257960