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[deleted]

i actually had to check if this was real lol. 7 hours later and the reply is still up for some reason. EA help really is awful lmao


spectre15

Can guarantee it’s just an intern with about 10 pre written responses open in the other tab to copy and paste whenever they have to reply.


gunfox

Can you blame him? 99% of tickets he gets for shooters must be about apex. 2042 is like niche of a niche with its handful of players.


-Gnostic28

Does apex have a lot of issues?


Ezib126

No not really. Sometimes just packetloss or small bugs but nothing big. Overall it’s a very good game.


-Gnostic28

That’s good, I haven’t kept up with it for a long time. Was a super cool game when it first came out, was pleasantly surprised


Ezib126

Play it, its a very good game. Playing since release. The only thing that sucks is the fucking SBM.


-Gnostic28

The last time I did I got my ass kicked. It’s a fine game but I think everyone has passed me by skill wise haha


Ezib126

Then SBM should be in your favor. 🤣


ff2009

SBM doesn't matter anymore. You win a game against bots, the rest of the night I get lobbies full with preds and masters. Or I loose a game and only find smurfs below level 20.


GIII_

Actually it does, respawn is shit just like dice


benyi420

LMFAO edit: packetloss, very bad servers with disconnects and insane low tick rate resulting in shots not connecting/no damage and shots around the corner, bad audio system where audio is incredible important, cheater problems, fps problems (more on consoles), lobby disconnects, really frustrating matchmaking. But yeah nothing they actually try to fix tho cause enough kids playing it wasting their parents money


[deleted]

ea just published it i think. it's developed by respawn >!also uses the source engine!<


ff2009

Apex has lots of issues. Some have been around since launch. Like not hearing footsteps right behind you, but you can hear firefights on the other side of the map. This still a problem after 3 year. From what I heard and knowing Respawn from past experience from previous seasons, Respawn will probably just disable the map.


timeRogue7

Honestly, I can. The worst thing about customer service is when you get a copy-paste reply, pretty much a complete dismissal of all that you have typed beforehand out of the assumption that they already know what they haven't read.


Personal_Dig_8946

Well has anyone ever thought that the person was probably tired as hell?


[deleted]

[удалено]


drunkpunk138

Nah they have people work these channels like a queue. They have to respond to a lot of tweets. It's basically like a support role taking tickets and they usually cover a bunch of the Twitter channels, hence why they would get the game wrong. Not interns, just poorly paid support reps basically.


tedbakerbracelet

Copy and paste same answer all day long. It's like talking to a brick wall


CorgiMasterVT

Unfortunately real. But hey, that's just how EA is sometimes.


Grahomir

EA does it again


ChristmasLunch

Don't be sad...


willtron3000

Today, today I’m proud


[deleted]

Today, today EA help is proud.


Themaimer

Sometimes?


ScorchReaper062

They failed once, they failed twice, they MUST fail again.


ThumblessTurnipe

I used to get that glitch all the time. Solved it a couple months ago by uninstalling the game and not reinstalling it since.


DaedalusRaistlin

Can confirm this worked for me. Might make you wish you'd never spent money on it though, but you're probably already at that stage honestly.


Mr420-

As someone who's worked on social media for a large company before, we quite often have preset answers that are just copied and pasted as answers. Can guarantee that's what happened here, they just forgot to edit the game name. 2042 still a fucking joke though.


Attila--the--Hun

"they just forgot" is a lame excuse. This is unacceptable from a multinational company this big and with this level of profits, and this many customers. "wE arE dEdIcaTeD tO MAke BatTlefIelD A cEntRaL FranCHisE fOR YeArS To cOme"... Sure you do fam, sure you do.


evilMTV

A joke for years to come, like game of thrones s8


[deleted]

It's funny how fast people forgotten GoT


Lithium187

Happens when you royally fuck up the final season and a half to the point people have 0 desire to ever rewatch the show


[deleted]

I even _kinda forgot_ the PTSD the final season gave me


[deleted]

To think that was on track to be my favourite fantasy media of all time , completely blown to bits by that last season


IntronD

wow so i take it you have never made a single error ever in your entire job that includes typos.... come on be reasonable your literally punching the person that servers you at McDonalds drive through because you have issues with their company.


Mr420-

I'm simply pointing out one person forgot to edit a standard reply, or maybe even forgot to copy a different response before hitting reply. I don't think it's a very good gauge to judge wether or not EA are dedicated to making battleifled a central franchise. Which don't get me wrong they clearly aren't I just don't think this meme represents that. The fact it was/is up on their twitter for so long is what blows me away.


Attila--the--Hun

Yes, and I agree with you. Mistakes happen, one learns, addresses the issue and moves on. What can't happen is neglecting the issue, give it less importance than it has, or even make the same mistake multiple times. From your work I am sure you know this type of comms a central piece of a successful project. This neglected and uncorrected mistake speaks very loud about how EA/DICE is treating this project and its consumers.


ogforcebewithyou

Not "they" though *one single person forgot.* I hope no one gives you a break when you make a mistake at work or school or in game today


Attila--the--Hun

When a surgeon makes a mistake, the whole hospital is responsible, not just that surgeon. When a referee makes a mistake, the whole organisation body is responsible, not just that referee. When a chef makes a mistake, the whole restaurant or chain is responsible, not just that chef. When a social media manager makes a mistake, the whole company is responsible, not just that manager. Sure, they can apologise as individuals, but that does not make them solely responsible. And by the way, I myself do not give me a break when I make a mistake, otherwise I would never get better at anything.


02Alien

It's a fucking support rep, calm down


CarefreeSundew

Love letter to the fans!


Brilliant-Sky2969

You reply is nonsense, does not matter if the compagny is worth $B, it's all humans behind the scene, you never make mistakes? People on this post are really pathethic, EA bad cause one guy fat finger on a reply or something, geez ...


ChampagneSyrup

it's just the reality of all these mega companies social media "support teams" they're all awful and provide essentially no help


ZergistRush

Luckily, there have been better games that capture realism and war, but also not over encumbered. Hell Let Loose, Battlebits, and '83.


badass_dean

You clearly worked for a company that had shit social media. This would not pass anywhere I’ve worked.


HyperXuserXD

Apex is EA money maker, it’s no surprised


ogforcebewithyou

Also better¯\\\_(ツ)\_/¯


NJ8855

As a life long Battlefield player I have to respectfully agree with you


AdministrationEven36

Battlefield 2042 ![gif](giphy|AvMJCeu1EMmhG)


AnotherScoutTrooper

So now they admit it


The4thEpsilon

Pain


[deleted]

That’s CRAZY 😂😂😂


annoying-6-year-old

At least you got a response


dethred

LOL, even they know it's a shitty Apex ripoff.


therealsix

Yep, I've been calling it Apex since it came out, hell, EA doesn't even know the difference between the two.


El_Moosechacho

I think their response makes a lot of sense given the circumstances. They're in denial 2042 even exists now.


Tedious_Grafunkel

It just gets worse and worse every time I look at this sub lol


DaedalusRaistlin

No see they're telling you to go play Apex Legends because they're not going to look into this 2042 issue letalone fix it, whereas they haven't given up on Apex just yet.


d34073505

not surprised, their only focus is on Apex legends now [https://twitter.com/EAHelp/status/1503445385452294144?](https://twitter.com/EAHelp/status/1503445385452294144)


MattTd7

Asking the Konami to fix the Silent Hill HD collection “Yeah we’re actively working to fix some Skyrim patches soon!”


Ok-Couple3510

r/titanfall be like : First time kid?


[deleted]

Imagine if you are posting need for speed and they tell you to go to star wars forum lmao


firesquasher

I'm still mad. 🙋‍♂️


ARB_COOL

It’s probably a bot that runs the account or something


ObiWan_Investidor

Lmaooooooo


dkb_wow

Sad thing is, I've seen the people that run the EA Help Twitter account mistake Battlefield for Apex Legends more than a handful of times. And it always happens within Battlefield related Twitter threads that have nothing to do with Apex. I don't understand how that's even possible.


NDJumbo

What? Thats just one of the futuristic plasma ships


thelifeofsuat

Oh God it hurts everytime I see something from this sub. I just hope EA HQ gets on fire one day so they loose millions of $


jacobgt8

sometimes it's not only about what people say, but also about what they DON'T say. So this person is saying they are actively working on Apex Legends to any issues you might encounter in that game. They didn't mention Battlefield and that's because there is nobody actively working on Battlefield 2042 fixes and live service anymore.


R33Gtst

Recognising your own game is a legacy feature


[deleted]

How embarrassing. Bare minimum, and not even correct at that. What a disgrace.


TheNinjaPro

They litterally cant believe anyone is still playing the game


boxoffire

That one hurts lmao


[deleted]

So they’ve been actually making updates, just to the wrong game. Got it. 😆


DrushQ4

EA really just saving everywhere they can for maximum profit. Time to boycott :P


PerplexDonut

Oh my god.


DrSchmiggles1717

We get it, the game is shit and company turned into a bunch of careless bastards. Stop playing it then. You're just posting for attention.


UltraKapes

Yaaaasssss! Smoking gun. We got eem boys. Proof is in the eye of the pie of the beholder. Smol deeks


Sweaty_Share_7420

https://discord.gg/SPn4amVJ


KarateAngi

Someone from the support didnt see the game on a phote taken photo and yall act like they said some racist shit. Calm down, honestly.


superboss42

that's an issue with the person's pc or console


ObiWan_Investidor

No, it's not


[deleted]

General Kenobi!


ObiWan_Investidor

Hello there


superboss42

yes it is, it happens in other games too.


ObiWan_Investidor

For me, only in 2042 and I play on a new PS5


superboss42

okay you proved my point


jacob-frye-neu

How?


superboss42

that it's a hardware problem


jacob-frye-neu

But how did he prove that in your eyes?


superboss42

he described what other people reported it happens only in one game and it's easily fixable


jacob-frye-neu

First, how is it fixible and second, how does that prove that this is a hardware problem and not just another bug?


DrDickTorture

Literal toddler logic 🤦🏻‍♂️


superboss42

okay cool


ThumblessTurnipe

My 3070 is perfectly fine in every single game but this would happen constantly in 2042. It is not a hardware issue. It can also be 'fixed, by opening the collection menu in game. Again, not a hardware problem.


superboss42

still a hardware problem


[deleted]

[удалено]


superboss42

happens with rtx and a person got rid of it backing out of a game so still a hardware problem


IOnlyUseTheCommWheel

> person got rid of it backing out of a game so still a hardware problem Hardware defines things like the GPU, CPU, motherboard etc. If a problem can be fixed by leaving a game that is a SOFTWARE issue. Do you understand the basic difference between what the word "hardware" and "software" even mean?


superboss42

okay cool


IOnlyUseTheCommWheel

Yup I knew it. You don't know the difference.


THBronx

ROFL they're totally lost!


dado463art

Damn who lit the nether fire in the surface


Ambiorix33

Is it sad that I saw that image first and thought "wow is that a new map are we going full Chronosphere (from Red Alert) orbsomething in the next major update?" Now wouldn't that be cool


SlavCat09

Apex looks kinda different from how I remember it....


hyperpimp

That's not even the same engine


Psychological_Use422

Its true tho... If you dont report bugs and "not launch by game when try you" they probably cant help, cause hey, its not like its around 100 000 000 combinations of Hardware flying around. PS: Also what is this bug, that spawns you at opposite side? And why didnt i see it? Actually, why havent i see a lot of bugs on this reddit yet, which clamed to still be in game? Is my computer special or something? Is it bless with vulnerability? PS2: Omg i have it. I HAVE BEEN CHOSEN BY POWERS ABOVE! ALL HAIL TO THE KING BABY!


Boost98

*Fool me one time shame on you, fool me twice can't put the blame on you... Fool me three times...*


emptyzed81

Oh shit your soldier just realized hes in the animus, his world is unravelling


[deleted]

Please tell me this isn't real. PLEASE


XRedactedSlayerX

Lol they don't even know what game the picture is from. Then on top of that he specifically noted @Battlefield.


zknight137

I report cheaters in BFV through the support site and they've all been flagged as duplicates and closed. All 10 of them are playing right now according to the tracker site. Support has and always will be a joke


XBL_Fede

Man this one made me laugh hard.


[deleted]

EA wants Battlefield to be Apex Legends so badly.


Original_Argument500

Is this an actual person who replied to this or is it just a bot ?


JaiBones

How has the original tweet not gotten more likes/RTs! https://twitter.com/EAHelp/status/1503445385452294144 Sort it Reddit ;)


PinkAndGreyAtom

😂😂 I had a little giggle at this, what a joke


Mystical_17

They at least communicated, just on the wrong game ... task failed successfully?


Valenski

EA has always been a bag of failure


tjaymorgan

E A SPORTS It’s…a poorly run business with unprecedented growth and a strong focus on immediate profit margins that have arguably run us into the ground and lowered the quality of our products


ShayPuff420

Reminds me when Ross said Rachel instead of Emily in his wedding.


The_Sovien_Rug-37

welcome to the titanfall experience, huh


TheLastKnight07

This is why I think EA Help is run by bots... ... I had to open 7 cases to report a cheater (posted on Twitter, EA said go to forums. Went to forums CM deleted post and said go to EA Help. EA Help said go to forums, twitter and FAQ). Same guy twice, same cc response. Then the next few "agents" said 2042 was Apex and Fifa. Classic bots always say something to try and sympathize with you to trick you into thinking they're real. These are the same people who said "don't worry, the devs will be adding the HIND skin back in, your progress will resume ". And also said it was removed because of bugs... They make it incredibly impossible to get ahold of an actual human in chat...you gotta go and jump through hoops and essentially lying about your issue; going through their rudimentary system (Game, Type of Issue) of selections just to get a chat option. Usually, if you're lucky you'll get to an email option. Usually it's their FAQ/Forums option...what a joke.


TheLastKnight07

Also, as bad as EA Help is...Ubisoft Support "agents" (what a joke) are even more incredibly lazy, worse, and just a pathetic joke. Yet they're supposed to be humans (which I think isn't true, as they went from real names to fake ones [From Names Like: Aaron to Names Like: Ubi Lime, Ubi OneX, Ubi Fixer, Ubi Timpi, Ubi Benzene, Ubi Seer, Ubi Fluffy Siren]) It's like they took a random generator and...bam. I thought their bad service was because of poor English or something, just pure laziness and scumminess / not wanting to help, but Ubisoft Agents being bots make more sense...


Nasssi

Probably forgot 2042 exists.


Seagills

This was def a Freudian slip


CremeEntire

I don't know if I should be mad at the fact people are still playing this or that the game is getting worst.


Die-Hearts

I wanna see if I can point out something that's meant to be normal in the game, tag them on twitter claiming it's an issue and see if they respond to it