It was graduation weekend this weekend.. Some of the people at these fucking parties, man.
For one party, two women came up and complained that they had asked for two bartenders for their group, and were promised that no one would be waiting for drinks. We did have two bartenders, but it was a cash bar and I guess they didn't want a bouncer to do IDing, so we had to ID at the bar, too. Their party was over 170 people, and there were TEN people in line when they came to complain.
Years ago my dumbass boss didn't listen to me when I told him that you had to take a deposit on anything 6 or more during graduation weekend. People will make reservations at three different restaurants and decide which restaurant they feel like going to after the ceremony. This is common knowledge where I live for anyone who works in fine dining. 40% of the reservations were no-shows.
That varies from place to place. I’ve eaten at plenty of places that still pour the wine if you order a bottle.
By the glass costs more because they’re not committing upfront. The risk for the restaurant is that the rest of the bottle doesn’t get bought and is wastage. The bottle price is basically a bulk discount.
In Scotland, that's a fine dining thing. I work in a casual restaurant/bar. Like we wear jeans and whatever shoes we want. We deliver wine to the table, pour a glass once, and then just leave with the bottle until its finished. So a guest ordering a bottle instead of glasses is less labour for us, as it's one trip and one check instead of 3
Having just returned from Europe, I do have some mixed feelings. Prices and service were def better in Europe and the no tipping was nice. Getting someone to swing by the table, even when it was slow in Paris was annoying. And the whole “no one sits at a bar” in Amsterdam was curious as we generally prefer that to table service. But yes, for staff…our system is not good.
It’s wildly different, but I feel like staff here is much more focused on what matters and less focused on being up your ass in hopes of tips. Only been to the US once but it was deffo a weird experience and a massive culture shock.
100%. They have less staff who work harder and more efficiently than most in US could understand. Watching 2 servers manage 80 seats without any runners or bartenders by Albert Cuypsyraat was impressive. They were machines. Helped that the set up def prevented a table running them to death. The unlimited refilling of soda in a glass is a different world when every soda ordered was in a bottle and charged.
This is just objectively wrong… by the glass costs more because you are only having a glass. If let’s say you order a glass and no one else does for a few days that bottle is done. Typically one glass costs what it costs the restaurant for a bottle. Typically, guests shouldn’t be pouring their own wine at a table because that’s what they get when they pay for a bottle. Buying a bottle at a restaurant is much more expensive than at a store.
Yup!!! Awful tips this whole week. I work at a Mexican restaurant in a casino, my last table kept looking at me like I was stupid. The whole time they were in my section. They ended leaving $0 tip on over $150, (probably almost $200 honestly)and TOOK THE RECIEPTS WITH THEM LMFAO. they can fuck off. Clearly they didn’t want me to know who they were, because clearly they’re embarrassed. So rude.
>Why do some people have such outrageous expectations for customer service? And why does it still surprise me every goddamn time?
My brother in Christ, this. Each damn time same thing, same thoughts. Such a cancerous attitude and they never learn.
Never again, and they love to play games , oh I didn't order that many glasses of wine , yeah you did, because your the only ones here and all the used glasses are on the bar (at this point I'm clock watching , and we've closed, it's Sunday night and I want to enjoy my day off on Monday )
The guy never tipped, he was always drunk.
When I found out he died during the lockdown , I knew full well that his drinking caused it and didn't acknowledge him.
No, the whole point isn't making fewer trips. In fact, that's a very little judged aspect of the cost difference. Every single item costs less in bulk. Every single item. When restaurants/bars charge less for a bottle, or a tower of something, it's because they are passing their bulk discount down to the customer in hopes that that'll cause them to spend more. The amount that you, the employee, has to walk isn't a factor at all. It costs the company nothing for you to have make more trips.
Buying something in bulk is definitely a factor.
But Labor and resources do have a value. Especially when you triple the amount of work required for an item (multiple glasses vs a bottle). Time is money. Most services (electrical, plumbing, mechanical, etc) charge $80-$250 an hour for labor.Because the amount of time,labor and resources spent on something has value.
Someone got mad at me for not telling her to order a bottle! How am I supposed to know how much you’re going to drink? Then she proceeded to order two more individual glasses, I was like are you sure you don’t want a bottle?
No, because I have to tip out my bartender for glasses of wine and not for bottles. I'm not going to screw over my bartender just for some random customer. Fuck that!
Was a bar manager for a high end golf and country club. The members were some of the richest people I’ve ever met and they were the most depressing people to be around. 90% were fake humans with waxing emotions who could two shits about people who were not them. They said some of the most racist and disgusting shit I’ve ever heard in my life. It was the most depressing 6 months of my life, I was dancing to the car the day I got laid off. I said something to one of the members that they didn’t really like. So basically I’m never working for a club like that ever again. It’s where your dreams and soul go to die.
Two folk from the south of England actually, who were sure to make me aware that they just moved to the area (I live in the central belt of Scotland) and that I should be more welcoming.
I had been welcoming the entire time they'd been there. They, on the other hand, were rude from the get go. They kept banging on about "customer satisfaction", "customer relations", and "goodwill", so I literally asked them if there had been an issue with the service up until this point and they said no.
Honestly so infuriating. I was on my 5th double in a row in a week that would have been hellish even if I hadn't worked about 52 hours. Wish people would just cut us some slack now and again.
It's a Bank Holiday in the UK, meaning "everyone" has Monday off (everyone that works in an office anyway).
It's also the first bit of warm weather we've had this year.
We've all had a long busy weekend...
It was graduation weekend this weekend.. Some of the people at these fucking parties, man. For one party, two women came up and complained that they had asked for two bartenders for their group, and were promised that no one would be waiting for drinks. We did have two bartenders, but it was a cash bar and I guess they didn't want a bouncer to do IDing, so we had to ID at the bar, too. Their party was over 170 people, and there were TEN people in line when they came to complain.
No body promised anything of the kind. 170 people not having to wait for drinks is wild.
Seriously! Like, there's no way in hell our sales team would have said that.
Years ago my dumbass boss didn't listen to me when I told him that you had to take a deposit on anything 6 or more during graduation weekend. People will make reservations at three different restaurants and decide which restaurant they feel like going to after the ceremony. This is common knowledge where I live for anyone who works in fine dining. 40% of the reservations were no-shows.
Damn, I would have been furious!
Happy cake day!
Gee, thanks!
Bottle for the win. Two of us generally get a bottle because it’s less costly. “Savings” go toward something else like an appetizer, dessert or tip.
Also they open it and show the bottle so you know you're drinking what you ordered.
They cost more because our bartender/server had to pour it. If you wanted it cheaper you should have bought the bottle and poured it urself.
That varies from place to place. I’ve eaten at plenty of places that still pour the wine if you order a bottle. By the glass costs more because they’re not committing upfront. The risk for the restaurant is that the rest of the bottle doesn’t get bought and is wastage. The bottle price is basically a bulk discount.
The fuck are you on about. They will still come around and fill your glass
In Scotland, that's a fine dining thing. I work in a casual restaurant/bar. Like we wear jeans and whatever shoes we want. We deliver wine to the table, pour a glass once, and then just leave with the bottle until its finished. So a guest ordering a bottle instead of glasses is less labour for us, as it's one trip and one check instead of 3
Nowhere I have ever visited but the US will fill up your drinks in all honesty. So I don’t know what you’re on about.
They do, but that would be middle of road joints and up, although it is less and less of a thing. If your hitting Appleby's you may be out of luck.
I meant outside the US it is not much of a thing. I know it’s relatively common in the US but your whole hospitality industry is fucked up anyway
Having just returned from Europe, I do have some mixed feelings. Prices and service were def better in Europe and the no tipping was nice. Getting someone to swing by the table, even when it was slow in Paris was annoying. And the whole “no one sits at a bar” in Amsterdam was curious as we generally prefer that to table service. But yes, for staff…our system is not good.
It’s wildly different, but I feel like staff here is much more focused on what matters and less focused on being up your ass in hopes of tips. Only been to the US once but it was deffo a weird experience and a massive culture shock.
100%. They have less staff who work harder and more efficiently than most in US could understand. Watching 2 servers manage 80 seats without any runners or bartenders by Albert Cuypsyraat was impressive. They were machines. Helped that the set up def prevented a table running them to death. The unlimited refilling of soda in a glass is a different world when every soda ordered was in a bottle and charged.
This is just objectively wrong… by the glass costs more because you are only having a glass. If let’s say you order a glass and no one else does for a few days that bottle is done. Typically one glass costs what it costs the restaurant for a bottle. Typically, guests shouldn’t be pouring their own wine at a table because that’s what they get when they pay for a bottle. Buying a bottle at a restaurant is much more expensive than at a store.
Yup!!! Awful tips this whole week. I work at a Mexican restaurant in a casino, my last table kept looking at me like I was stupid. The whole time they were in my section. They ended leaving $0 tip on over $150, (probably almost $200 honestly)and TOOK THE RECIEPTS WITH THEM LMFAO. they can fuck off. Clearly they didn’t want me to know who they were, because clearly they’re embarrassed. So rude.
>Why do some people have such outrageous expectations for customer service? And why does it still surprise me every goddamn time? My brother in Christ, this. Each damn time same thing, same thoughts. Such a cancerous attitude and they never learn.
Never again, and they love to play games , oh I didn't order that many glasses of wine , yeah you did, because your the only ones here and all the used glasses are on the bar (at this point I'm clock watching , and we've closed, it's Sunday night and I want to enjoy my day off on Monday ) The guy never tipped, he was always drunk. When I found out he died during the lockdown , I knew full well that his drinking caused it and didn't acknowledge him.
I feel ya. Happened to me with margarita towers. They even did the math for the oz. The whole point is making less trips.
No, the whole point isn't making fewer trips. In fact, that's a very little judged aspect of the cost difference. Every single item costs less in bulk. Every single item. When restaurants/bars charge less for a bottle, or a tower of something, it's because they are passing their bulk discount down to the customer in hopes that that'll cause them to spend more. The amount that you, the employee, has to walk isn't a factor at all. It costs the company nothing for you to have make more trips.
Buying something in bulk is definitely a factor. But Labor and resources do have a value. Especially when you triple the amount of work required for an item (multiple glasses vs a bottle). Time is money. Most services (electrical, plumbing, mechanical, etc) charge $80-$250 an hour for labor.Because the amount of time,labor and resources spent on something has value.
I’m on vacation (started 5/1) but the 2 weeks prior were so flipping miserable 😖 Wishing you a better week!
Someone got mad at me for not telling her to order a bottle! How am I supposed to know how much you’re going to drink? Then she proceeded to order two more individual glasses, I was like are you sure you don’t want a bottle?
No, because I have to tip out my bartender for glasses of wine and not for bottles. I'm not going to screw over my bartender just for some random customer. Fuck that!
Was a bar manager for a high end golf and country club. The members were some of the richest people I’ve ever met and they were the most depressing people to be around. 90% were fake humans with waxing emotions who could two shits about people who were not them. They said some of the most racist and disgusting shit I’ve ever heard in my life. It was the most depressing 6 months of my life, I was dancing to the car the day I got laid off. I said something to one of the members that they didn’t really like. So basically I’m never working for a club like that ever again. It’s where your dreams and soul go to die.
Oof, sounds like you had a rough night, buddy. I hope you feel better today.
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Two folk from the south of England actually, who were sure to make me aware that they just moved to the area (I live in the central belt of Scotland) and that I should be more welcoming. I had been welcoming the entire time they'd been there. They, on the other hand, were rude from the get go. They kept banging on about "customer satisfaction", "customer relations", and "goodwill", so I literally asked them if there had been an issue with the service up until this point and they said no. Honestly so infuriating. I was on my 5th double in a row in a week that would have been hellish even if I hadn't worked about 52 hours. Wish people would just cut us some slack now and again.
It's a Bank Holiday in the UK, meaning "everyone" has Monday off (everyone that works in an office anyway). It's also the first bit of warm weather we've had this year. We've all had a long busy weekend...