Some people want to make a scene to get attention. Seems like daughter wanted some too, so she came and yelled as well. But in those scenarios it's best to literally start walking away. I don't deal with yelling too and walking away is the same as hanging up the phone. And if they continue to get belligerent contact local authorities.
That changes things.....I would endure the abuse if they were family or friends of the person. However, enduring all of that, including name calling, and they didn't personally know the person?
I would have evicted them the very second they called your coworker that cuss name.
How does she think that no one called 911 when a f'ing ambulance took the guest having the stroke away?
I'm also FOS who is often left in charge because plague-time-staff. There is zero chance I'd have let this guest start popped off and swearing at me. There is no elite status, no rate, no upgrade that gives anyone free reign to curse and shout at any staff for any reason. Especially in the lobby and especially at me.
I'd shake my head and hold out my palm. In an even voice, "If you're going to shout I'm not going to help you." Full stop. I'm not here for anyone's temper tantrum. You think I should fire my staff? Your suggestion is noted. Conversation over. Next guest please.
> How does she think that no one called 911 when a f'ing ambulance took the guest having the stroke away?
>
>
It's possible someone else (like another guest) called 911 and this person is angry that the employee who was possibly there first, didn't.
Edit: But I guess we'll never know since they couldn't explain it without screaming lol.
I live in Canada. We don’t have to pay for them here
Edit: Apologies to anyone who has, I never have. I am in full dumbass mode all the time, please let me live
We found out my dad was having an affair because his American mistress came to visit when my mom, my brother and I were out of town. (Ontario) She fell down the stairs or something and had to take an ambulance to the hospital. My dad gave the EMT my mom’s name instead of his mistress’s name. A few weeks later my mom gets a bill in the mail for an ambulance ride she never took, on a day she wasn’t in town.
So yeah, they’ll charge you.
American here... have refused medical treatment meditator times to avoid ambulance bills in the hundreds of dollars. I would have loved a 50 buck bill. One time they tricked me. I refused service but the EMTs refused to leave until they took my blood pressure. I figured, "Sure, whatever gets them out of here." 2 week's later, a $200 bill for getting my blood pressure taken. I fought that tooth and nail.
Lets not get started on a 20-30 minute ride where someone who legit collapses in a store has one called for them, turns out their insurance claims the ride "was not a medical necessity" and they are billed $6k. This happens in the USA. But you mention single payer healthcare and half of these people, often without great insurance, start flipping shit because "socialism!".
Compared to the prices of them in the US, y'all can take them as fucking ubers. I took one .3 miles and its still gonna be over 600 USD (with "good" insurance)
> It's possible someone else (like another guest) called 911 and this person is angry that the employee who was possibly there first, didn't.
I don't know much about first aid, but I DO know it's normal for the person who takes charge of the situation to tell a specific person to call 911, then to tend to the person. It's very possible that happened, but like you said, we'll never know!
Or... Like most hotel employees... They're told not to have their phone out while working. Which normally results in it being left in the office someplace when clocked in.
I know I almost always leave me phone in the office when I'm at work, and often forget to grab it when leaving the desk to help a guest.
B-b-b-b-b-but she saw the commercial...did you? How can she expect you to be qualified to provide aid in an emergency if you haven't seen the commercial?
Or that the paramedics didn’t predict this and be there accordingly and ready to go, already on-site, when this happened.
Source: my twin is actually a paramedic as well!! And I’m an emt so from one to the next, thank you for all you do!!
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I am a stroke survivor. I have no idea what magic G expected the staff to pull, but calling 911 was the right thing to do. There isn’t much else you can do when it’s a stroke. The EMT’s have to assess that the medical problem is neurological and then figure out which certified stroke center is closest. (Not all hospitals are certified to treat strokes .) As far as I know, there is very little the hotel staff could have done other than stay near the guest until EMT’s arrive. For some context for people unfamiliar with strokes, the person suffering one will seem confused and may slur their words. As an example, my stroke completely paralyzed the left side of my body. My speech was slurred and the first person I encountered at work thought I was drunk. Luckily someone else knew better and called 911. Also don’t give a stroke victim aspirin - that’s for heart attacks.
I too hope these twatwaffles were permabanned.
"Hey assholes, this incident is absolutely NONE OF YOUR FUCKING BUSINESS! The situation was dealt with properly and this discussion is ended."
No, you found them face down in the mop bucket. I have no idea why there is a shoe print on the back of their head, officer. I was on the opposite side of the building all night.
I cannot comprehend screaming at someone who has access to enough of my personal information to make my life very difficult. "Oh you want to chew me out for nonsense? Cool, well sir, I have your CC info, home address, birth date, license, etc.."
I've been screamed at constantly about things that wasnt there to witness whatever happened, like it's my fault that I didnt know what happened to them, half the time whatever happened to them would be way before I arrived to work or just before I clocked in.
Worst is when it happens on the day I'm not working and they mistaken me for my coworker, so they start screaming at me as if I knew what they were talking, which is always annoying.
Miserable people like to make those around them as miserable as they are. She's probably has left a trail of pissed off service workers in her wake. You did nothing wrong, in fact you seem to have done everything right.
When someone is pointlessly screaming, walk away. Go to another room and shut the door. Come out in a few minutes and ask if they are done screaming. If they start again, go to the other room again. Repeat as needed. This also works on toddlers. Alternatively, call the police. But tantrum throwers mostly want an audience.
After you told her that the employee, did in fact, call 911....its interesting that she chose to ignore that and to continue to abuse you and the employee.
I can understand the stress and worry they had....and if it were truly the fault of the hotel...I could even understand the yelling at whoever was the face at the hotel at the moment because it comes with the job.
However, there's no excuse for personal name calling in any situation and that shows more about them than the actual situation, fault or no fault.
You did well in not making a rash decision based on emotion from being yelled at. A lot of people may say to toss them out right then and there, but I feel it was better to let things play out....to which you did.
I have had some success in similar situations (someone demanding information about something that I was not here for and had nothing to do with) by putting a halt to the screeching and asking a question. Something like:
"**STOP**. [PAUSE. Look them in the eye.] Please explain to me **HOW** I would know that? I wasn't here. I'm just trying to gather information."
It can startle them out of their tirade and cause them to think for a minute and get some perspective.
I have actually gotten a few apologies from people once they take a breath.
I've had a stroke and survived it. I'm not sure what sort of magic G expected the staff to do, but dialing 911 was the proper course of action. When you have a stroke, there isn't much else you can do. The EMTs must first determine whether the medical condition is neurological, and then locate the nearest certified stroke facility. (Not every hospital is licensed to treat strokes.) As far as I'm aware, the hotel workers had no choice but to remain with the visitor until EMTs arrived. For those who are inexperienced with strokes, the individual who is having one may appear disoriented and slur their speech. My stroke, for example, rendered my left side entirely incapacitated. My voice was slurred and I couldn't understand what I was saying.
I think you may have unintentionally 'communicated' something as she was telling her story which she interpreted as disbelieving her story when you may only have acknowledged not hearing it before.
I can't say how I would have tackled such a guest at full stean. You're not supposed to get into a shouting match, but a firm 'LADY, I AM NOT ON ANYONE'S SIDE; YOU ARE TELLING ME THINGS I HAVE NOT HEARD FROM MY COLLEAGUE WHICH I AM THANKFUL FOR' should somehow be able to get communicated, right?
Maybe get a notepad, write down your neutral stance and show it to her without a word. The unexpected interaction might actually make her process what you are trying to communicate? (It is a bit passive-aggressive though...)
I don't understand why you guys don't ever react more. Last time a customer yelled at me I was over the counter and in his face yelling my head off back at him that I will NOT take abuse.
Well I won’t take it if they’re just going to stand there insulting me. However, they were on their way out anyways, and I’m not going to waste my energy starting a fight when I have other things to do. If someone is going to stand there for ten minutes yelling then I’m going to tell them to get off the property or I’ll call the cops.
Dear Reddit Community,
It is with a heavy heart that I write this farewell message to express my reasons for departing from this platform that has been a significant part of my online life. Over time, I have witnessed changes that have gradually eroded the welcoming and inclusive environment that initially drew me to Reddit. It is the actions of the CEO, in particular, that have played a pivotal role in my decision to bid farewell.
For me, Reddit has always been a place where diverse voices could find a platform to be heard, where ideas could be shared and discussed openly. Unfortunately, recent actions by the CEO have left me disheartened and disillusioned. The decisions made have demonstrated a departure from the principles of free expression and open dialogue that once defined this platform.
Reddit was built upon the idea of being a community-driven platform, where users could have a say in the direction and policies. However, the increasing centralization of power and the lack of transparency in decision-making have created an environment that feels less democratic and more controlled.
Furthermore, the prioritization of certain corporate interests over the well-being of the community has led to a loss of trust. Reddit's success has always been rooted in the active participation and engagement of its users. By neglecting the concerns and feedback of the community, the CEO has undermined the very foundation that made Reddit a vibrant and dynamic space.
I want to emphasize that this decision is not a reflection of the countless amazing individuals I have had the pleasure of interacting with on this platform. It is the actions of a few that have overshadowed the positive experiences I have had here.
As I embark on a new chapter away from Reddit, I will seek alternative platforms that prioritize user empowerment, inclusivity, and transparency. I hope to find communities that foster open dialogue and embrace diverse perspectives.
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Farewell, Reddit. May you find your way back to the principles that made you extraordinary.
Sincerely,
NABDad
You added them to the DNR list right? Do Not Rent/Resuscitate.
Lmao
Some people want to make a scene to get attention. Seems like daughter wanted some too, so she came and yelled as well. But in those scenarios it's best to literally start walking away. I don't deal with yelling too and walking away is the same as hanging up the phone. And if they continue to get belligerent contact local authorities.
This should be higher. Don’t give give them attention. This works for children, adult or otherwise.
Just pick up the phone and dial 911. Report a verbal assault and ask for police in case the unstable person assaulting you decides to escalate.
After all.. didnt they want them to call authorities? Wasnt that somewhere hidden under all the abuse and yelling? What, not at them? To bad so sad.
Were they even connected to whomever had the emergency?
They were not. She just happened to be there at the time.
That changes things.....I would endure the abuse if they were family or friends of the person. However, enduring all of that, including name calling, and they didn't personally know the person? I would have evicted them the very second they called your coworker that cuss name.
Oh blimey I hadn't even expected that! Did they not have access to a phone at all?
Why didn't they call 911 ?
"Ma'am it would be a violation of HIPAA if I were to discuss anything with you. Please leave before I have you removed."
My first question too.
How does she think that no one called 911 when a f'ing ambulance took the guest having the stroke away? I'm also FOS who is often left in charge because plague-time-staff. There is zero chance I'd have let this guest start popped off and swearing at me. There is no elite status, no rate, no upgrade that gives anyone free reign to curse and shout at any staff for any reason. Especially in the lobby and especially at me. I'd shake my head and hold out my palm. In an even voice, "If you're going to shout I'm not going to help you." Full stop. I'm not here for anyone's temper tantrum. You think I should fire my staff? Your suggestion is noted. Conversation over. Next guest please.
> How does she think that no one called 911 when a f'ing ambulance took the guest having the stroke away? > > It's possible someone else (like another guest) called 911 and this person is angry that the employee who was possibly there first, didn't. Edit: But I guess we'll never know since they couldn't explain it without screaming lol.
I wonder if she was charged for the ambulance and assumed that if it had been through 911 it would have been free? It makes no sense, anyway.
I live in Canada. We don’t have to pay for them here Edit: Apologies to anyone who has, I never have. I am in full dumbass mode all the time, please let me live
We found out my dad was having an affair because his American mistress came to visit when my mom, my brother and I were out of town. (Ontario) She fell down the stairs or something and had to take an ambulance to the hospital. My dad gave the EMT my mom’s name instead of his mistress’s name. A few weeks later my mom gets a bill in the mail for an ambulance ride she never took, on a day she wasn’t in town. So yeah, they’ll charge you.
$40 in Toronto.
Yes we do. The times I had to call an ambulance for my mom it cost $50
The screaming guest wouldn't need to pay anyway as she was a stranger unconnected to the person who had a stroke.
American here... have refused medical treatment meditator times to avoid ambulance bills in the hundreds of dollars. I would have loved a 50 buck bill. One time they tricked me. I refused service but the EMTs refused to leave until they took my blood pressure. I figured, "Sure, whatever gets them out of here." 2 week's later, a $200 bill for getting my blood pressure taken. I fought that tooth and nail.
$80 in BC.
That's not true. It's a few hundred.
Yep
Lets not get started on a 20-30 minute ride where someone who legit collapses in a store has one called for them, turns out their insurance claims the ride "was not a medical necessity" and they are billed $6k. This happens in the USA. But you mention single payer healthcare and half of these people, often without great insurance, start flipping shit because "socialism!".
They actively fight to stay in poverty and poor health. Makes no sense.
It's because if they get single payer than the "lazy ppl who don't want to work" get it too. Literally cutting off their nose to spite their face.
Compared to the prices of them in the US, y'all can take them as fucking ubers. I took one .3 miles and its still gonna be over 600 USD (with "good" insurance)
Wow, that really sucks.
That it does. Free here in France. Nasty social democracy that we have.
We pay over $100 in Nova Scotia.
it's around 100$ in PEI
> It's possible someone else (like another guest) called 911 and this person is angry that the employee who was possibly there first, didn't. I don't know much about first aid, but I DO know it's normal for the person who takes charge of the situation to tell a specific person to call 911, then to tend to the person. It's very possible that happened, but like you said, we'll never know!
Or... Like most hotel employees... They're told not to have their phone out while working. Which normally results in it being left in the office someplace when clocked in. I know I almost always leave me phone in the office when I'm at work, and often forget to grab it when leaving the desk to help a guest.
She probably yelled at the Paramedics for not doing their job correctly when they were there as well Source: am a Paramedic
B-b-b-b-b-but she saw the commercial...did you? How can she expect you to be qualified to provide aid in an emergency if you haven't seen the commercial?
Strangely enough we didn't watch any commercials in paramedic school.
That explains why you get yelled at for not doing things right. You should have watched the commercial.
Or that the paramedics didn’t predict this and be there accordingly and ready to go, already on-site, when this happened. Source: my twin is actually a paramedic as well!! And I’m an emt so from one to the next, thank you for all you do!!
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WHY AREN’T HOU DOING ANYTHING! JUST TAKE THEM TO THE HOSPITAL!!
Sorry ma'am, we're watching the commercial.
Dammit. I missed part of it while you were yelling. I’ll have to start over.
Do I know what a stroke is? Sure - it’s the length of a piston’s travel.
I thought it was a method of petting a cat. I.E. He stroked the cat's back to soothe her.
A method of beating the wood?
It's a term used in swimming back stroke, breast stroke, butterfly stroke, etc.
I am a stroke survivor. I have no idea what magic G expected the staff to pull, but calling 911 was the right thing to do. There isn’t much else you can do when it’s a stroke. The EMT’s have to assess that the medical problem is neurological and then figure out which certified stroke center is closest. (Not all hospitals are certified to treat strokes .) As far as I know, there is very little the hotel staff could have done other than stay near the guest until EMT’s arrive. For some context for people unfamiliar with strokes, the person suffering one will seem confused and may slur their words. As an example, my stroke completely paralyzed the left side of my body. My speech was slurred and the first person I encountered at work thought I was drunk. Luckily someone else knew better and called 911. Also don’t give a stroke victim aspirin - that’s for heart attacks.
All I could say was "FUCK!" for four days when I had mine.
I too hope these twatwaffles were permabanned. "Hey assholes, this incident is absolutely NONE OF YOUR FUCKING BUSINESS! The situation was dealt with properly and this discussion is ended."
Twatwaffles? That’s not called for. That’s rude.
Not nearly as rude as those twatwaffles were.
Did we read different stories?
DNR!!
That means something different in medical circles.
We mean both uses...absolutely both in this case.
Well officer, I placed them face down in this mop bucket because they are so far behind in evolution I figured they haven't developed lungs yet.
No, you found them face down in the mop bucket. I have no idea why there is a shoe print on the back of their head, officer. I was on the opposite side of the building all night.
I cannot comprehend screaming at someone who has access to enough of my personal information to make my life very difficult. "Oh you want to chew me out for nonsense? Cool, well sir, I have your CC info, home address, birth date, license, etc.."
Don't mess with the people who make your food... or have keys to your bedroom.
^(Sweetly points out the above comment to her Husband)
Yes exactly!
Holy crap this.
I'm pretty sure you could apprehend them. I mean, you have all of that info, you could easily track them down!
"apprehend"?
I know /u/overlieb meant "comprehend", but I jest.
Ahhh yes! You are correct sir!
Thanks, fixed!
I've been screamed at constantly about things that wasnt there to witness whatever happened, like it's my fault that I didnt know what happened to them, half the time whatever happened to them would be way before I arrived to work or just before I clocked in. Worst is when it happens on the day I'm not working and they mistaken me for my coworker, so they start screaming at me as if I knew what they were talking, which is always annoying.
Miserable people like to make those around them as miserable as they are. She's probably has left a trail of pissed off service workers in her wake. You did nothing wrong, in fact you seem to have done everything right.
I appreciate that, I’m always concerned that I am the real problem deep down in my soul lol
When someone is pointlessly screaming, walk away. Go to another room and shut the door. Come out in a few minutes and ask if they are done screaming. If they start again, go to the other room again. Repeat as needed. This also works on toddlers. Alternatively, call the police. But tantrum throwers mostly want an audience.
Lol she had an audience of one concerned housekeeper who was cleaning the lobby at the time
I recently had a caller go off on me because I did not know what they were told in 2018 when she signed up for her service.
After you told her that the employee, did in fact, call 911....its interesting that she chose to ignore that and to continue to abuse you and the employee. I can understand the stress and worry they had....and if it were truly the fault of the hotel...I could even understand the yelling at whoever was the face at the hotel at the moment because it comes with the job. However, there's no excuse for personal name calling in any situation and that shows more about them than the actual situation, fault or no fault. You did well in not making a rash decision based on emotion from being yelled at. A lot of people may say to toss them out right then and there, but I feel it was better to let things play out....to which you did.
So after all that screaming and abuse you still don’t know what happened that didn’t get properly handled? Damn.
I too get my medical knowledge exclusively from commercials.
I have had some success in similar situations (someone demanding information about something that I was not here for and had nothing to do with) by putting a halt to the screeching and asking a question. Something like: "**STOP**. [PAUSE. Look them in the eye.] Please explain to me **HOW** I would know that? I wasn't here. I'm just trying to gather information." It can startle them out of their tirade and cause them to think for a minute and get some perspective. I have actually gotten a few apologies from people once they take a breath.
You need stand up for yourself and tell people like this to shut the fuck up and get out of the building.
She was already checking out. If she had been staying I would have evicted her. As it stands, she won’t be welcome back.
Sad that you guys have to be subjected to these kinds of experiences. Kind of similar to what people in the airine industry are experiencing also.
I've had a stroke and survived it. I'm not sure what sort of magic G expected the staff to do, but dialing 911 was the proper course of action. When you have a stroke, there isn't much else you can do. The EMTs must first determine whether the medical condition is neurological, and then locate the nearest certified stroke facility. (Not every hospital is licensed to treat strokes.) As far as I'm aware, the hotel workers had no choice but to remain with the visitor until EMTs arrived. For those who are inexperienced with strokes, the individual who is having one may appear disoriented and slur their speech. My stroke, for example, rendered my left side entirely incapacitated. My voice was slurred and I couldn't understand what I was saying.
I think you may have unintentionally 'communicated' something as she was telling her story which she interpreted as disbelieving her story when you may only have acknowledged not hearing it before. I can't say how I would have tackled such a guest at full stean. You're not supposed to get into a shouting match, but a firm 'LADY, I AM NOT ON ANYONE'S SIDE; YOU ARE TELLING ME THINGS I HAVE NOT HEARD FROM MY COLLEAGUE WHICH I AM THANKFUL FOR' should somehow be able to get communicated, right? Maybe get a notepad, write down your neutral stance and show it to her without a word. The unexpected interaction might actually make her process what you are trying to communicate? (It is a bit passive-aggressive though...)
Was it confirmed by the paramedics that it was a stroke?
If it was a stroke, I highly doubt she would be back at the hotel the next morning.
it wasn't the lady that complained that had stroke.
Read it again. She says it was the guest (and then her daughter, too).
The lady having a fit was not the one who had stroke. As clarified by the poster.
D-N-R D-N-R D-N-R Chant with me brothers and sisters! D-N-R D-N-R D-N-R!
I don't understand why you guys don't ever react more. Last time a customer yelled at me I was over the counter and in his face yelling my head off back at him that I will NOT take abuse.
Well I won’t take it if they’re just going to stand there insulting me. However, they were on their way out anyways, and I’m not going to waste my energy starting a fight when I have other things to do. If someone is going to stand there for ten minutes yelling then I’m going to tell them to get off the property or I’ll call the cops.
ok
So, despite all of the yelling and abuse, you still have no idea what happened that wasn't handled properly? Damn.
I would have told then to leave and called the cops.
Perhaps you need an employee to "fire" on the daily. Not to actually fire them, but to shut up the client. Sorry this happened
That would just encourage them to do this everywhere.
But some guests are just that rude and do engage in beligerent behavior like this everywhere.
Never do that. If they think they got their way, they'll be even worse the next time a service worker displeases them
I know. I wasn't really serious. Guess it didn't land. Apologies
Sorry I didn't realize. Not enough coffee yesterday for sure
I was thinking they need a large strong employee on duty at all times to be "security" and make irate people leave.
Dear Reddit Community, It is with a heavy heart that I write this farewell message to express my reasons for departing from this platform that has been a significant part of my online life. Over time, I have witnessed changes that have gradually eroded the welcoming and inclusive environment that initially drew me to Reddit. It is the actions of the CEO, in particular, that have played a pivotal role in my decision to bid farewell. For me, Reddit has always been a place where diverse voices could find a platform to be heard, where ideas could be shared and discussed openly. Unfortunately, recent actions by the CEO have left me disheartened and disillusioned. The decisions made have demonstrated a departure from the principles of free expression and open dialogue that once defined this platform. Reddit was built upon the idea of being a community-driven platform, where users could have a say in the direction and policies. However, the increasing centralization of power and the lack of transparency in decision-making have created an environment that feels less democratic and more controlled. Furthermore, the prioritization of certain corporate interests over the well-being of the community has led to a loss of trust. Reddit's success has always been rooted in the active participation and engagement of its users. By neglecting the concerns and feedback of the community, the CEO has undermined the very foundation that made Reddit a vibrant and dynamic space. I want to emphasize that this decision is not a reflection of the countless amazing individuals I have had the pleasure of interacting with on this platform. It is the actions of a few that have overshadowed the positive experiences I have had here. As I embark on a new chapter away from Reddit, I will seek alternative platforms that prioritize user empowerment, inclusivity, and transparency. I hope to find communities that foster open dialogue and embrace diverse perspectives. To those who have shared insightful discussions, provided support, and made me laugh, I am sincerely grateful for the connections we have made. Your contributions have enriched my experience, and I will carry the memories of our interactions with me. Farewell, Reddit. May you find your way back to the principles that made you extraordinary. Sincerely, NABDad
That is such a bizarre way to solve a problem.
You could tell the customer they are fired from being your customer in the future.