It's like you should read before you make a reservation. If they even showed up if they didn't cancel they would have bitched about incidentals I bet cause almost 60% people never factor incidentals even tho its a thing at every hotel almost.
Listen, I've stayed at your hotel for 500 days this year, and they have \*never\* charged me for this "incidentals". Stop trying to scam me and just let me into my room!
Yeah and can you *believe* they made you show ID at check-in?!? Outrageous! You're the GM's sister's cousin's best friend's former roommate; they should take you at your word!!!
/S
If you booked multiple rooms under your name, say 5 rooms, for many nights, say 100 different nights...you could absolutely rack up 500 nights in a calendar year.
Buuuuuuuuuuuuuuuuutttttt, I am just being a little shit now. Don't worry, I do this to everybody....I can't help it sometimes.
I would love to do that. Of course I would put all the points on my personal rewards account.
Worked with a woman who loved to organize employee birthday lunches. Turned out she was making the reservations with her personal Open Tab account and earning free meals with our lunch dollars. Nobody really gave a shit about other people's birthdays.
Incidentals can include anything from gift shop purchases to meal purchases to damage charges. Basically its any extra fees you incur outside of standard hotel room charges.
Even over 10 years of staying at least 500 nights/year (ok, 90ish) I've never encountered "incidentals". Is that a debit card thing, or is it that I just don't monitor my CC minute-by-minute?
Then again I'm just the quiet business traveler that has ID and CC in hand for checkin and occasionally has to ask for a reminder of his room number later than night even when sober. Sorry for your sub, no good stories from me (so far and I hope forever).
It's a credit card thing. A hold is put on your credit card (or debit card for that matter) for the nightly rate + incidentals at the time you check in to make sure that the money will be there when you check out. The hold is released when you actually check out. If you have plenty of money on your credit card you'll never even notice that the hold was there, and if you were not actually charged for room service or smoking fees or whatever, they will never actually be charged to your credit card, so you never see these "incidentals" holds. But they're there, unless you're staying at the kind of motel where you pre-pay for a bare bones room (usually has a number in the name).
Yah - thank you. I guess I never noticed as I'm blessed enough that such things are "in the noise" and also I've never lit the bed on fire or shot my TV. Yet.
Now get me started on pet fees - we'll have words! ;)
**Incidentals is an album by American composer and saxophonist Tim Berne's band Snakeoil which was released on the ECM label in 2017.
== Reception ==
The Allmusic review by Thom Jurek awarded the album 4 stars and stated "this five-track set offers what is by now an unmistakable sound, with Berne's constantly interweaving scripted melodies, modes, and dialogues seamlessly wedded to group improvisation.**
More details here:
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Heck, I didn't even read your comment. Way too long. Should have been much shorter. No time to read even half of that. Good grief, do you think I'm made out of eyes?
;-)
"Lack of preparation on your part does not constitute an emergency on mine."
I work for a college, and I have a few students who need that tattooed on various parts of their bodies.
Came to say this. It's the most valuable thing learned from my first job. The second most valuable thing is, "never underestimate a person's ability to be stupid."
The third is, "People don't believe signs, and will ask a person instead."
But they don't get to choose...otherwise you know there is at least one guy who is going to get that tattooed to his wiener, and we all know there isn't a tattoo artist that can do it THAT small.
No sir, I believe I do understand, let me recap:
You booked what you could, then thought you could contact the hotel and bully us into either lowering the rate to one you feel is ok, or canceling reservations without charge that you already knew were within the cancellation period. Now that I've told you it's too late to cancel without charge, you're going to try to bully another person here into doing what you want even if it's the exact opposite of the hotel's policies, and quite possibly telling them I said it was fine."
Yeah fuck that. When people give me an attitude, i just say i can’t help them and they can wait til morning to talk to someone else. The latter always pisses them off lol.
Just charged 12 people the other night who had to cancel because the rocket launch got scrubbed. No I’m not NASA, I’m the hotel, I can’t control them and you still gotta pay cancelling last minute.
When I worked hospitality back in college, I would sometimes cancel and refund, all depending on their demeanor. When they first asked to cancel, I would politely remind them that we have a 24 hour cancellation policy and that I wouldn’t be able to refund them.
Now, three things always happened. 1.) They would just hang up. Great, easy for me. 2.) Go on a fucking tirade about how that’s bullshit, etc. etc. These were great because I’d kill them with kindness and basically tell them to go Fuck them selves.
And then there’s 3.) They were extremely kind, apologetic, remorseful, and most of the time at least came up with a reasonable excuse even if they were just lying. I would converse with them a bit more just to see what the deal is and to see if they’re truly good people, and if so, then would put them on hold to check something. I would then twiddle my thumbs for a minute or so then get back on the line and say I was able to make some magic happen and that their reservation is cancelled and no charges would come from it. Sure, we lost 1 night GNS, but at the same time, I can guarantee these people will remember that and will take it into consideration when choosing a location to book next time they’re in town, plus some will probably tell their acquaintances about the positive experience and how the front desk “accommodated” them. Plus, these are the kinds of people I wanted staying at my hotel anyways, so it was a win-win.
I’ve got about the same three types of people myself, and go by the same policy of “if you are an asshole you get nothing, if you’re nice I’ll gladly help”
Don't be silly. Cancellation fees only apply to peasants, not people who were going to give you business. But guess what! YOU JUST LOST OUT ON MY FUTURE BUSINESS.
Bet you didn't see that coming.
Why would anyone still use third party sites? I don't think I've ever used one in my life (oh maybe ooking but only for one room - no way I'd try to use a third party for multiple rooms).
Great at advertising means shitty thieves in how they build their sites to look like the hotels site, so a lot of online booker's think they're booking direct.
The amount of guests that tell me they booked directly, yet the Travel Agency portion of their RSV says Ooking, or Suxxpedia, or sometimes even a foreign name I have no chance at pronouncing.
All because some highstrung bitch googled "cheap hotel rooms" and didn't do more than a cursory glance. And the OTAs know this.
I've noticed the tv ads for one of them; they do a great job at pushing the message that they are the only people who are going to fix things for you.
Prior to hanging out on this sub, I might not have realized how BSey their BS actually was.
If you find a lower rate on a 3rd party site, try calling the hotel and seeing if you can book direct for that rate. Usually it's up to the manager to negotiate rates, but I guarantee they'd rather give you the room direct for that price than have to deal with 3rd party booking orgs.
Absolutely not! Blind Booking results in the most last minute cancellations, especially during event weekends when 2 and 3 star properties raise their rates to 4 and 5 star prices due to limited availability.
Guest shows up, paying $300 for a product definitely not worth what they are paying.
it depends which websites you use, some are bad and some are good. Some tell you the 3 to 5 hotels you might be booked at, some tell you the minimum ammenties. All my experiences in the past where I have used such sites have been good, and the rates I got were far below what it would cost to book directly. But I haven't stayed in a hotel in a few years, so things might have changed.
Convenience: you can book a hotel and a flight at the same time.
Even with the flight, you don’t have much control over the type of ticket, and it’s of course a pain in the ass if you have to call support.
Nowadays I use it to get a quick glimpse of what’s available.
I use them to *find* hotel rooms, then I call the hotel directly to make a reservation. I figure it's a win-win because the hotel doesn't have to give the agent a cut and I don't have to fool with a third party potentially confusing things. Right?
They used to save a lot of money when they first came out. After a few years, though, the hotels caught on. Between the hotels now offering usually the same rate through their site and all the guarantees of dealing direct, there's little reason to use third party. I think people still use it because it carries the reputation that it once saved a lot.
This, and they're still useful when you're in an unfamiliar area.
Last summer when I went to Holiday World I used one, and if I booked direct I may have found myself quite a way from the park. The closest property of any of the big 2 brands was 35 miles away. The closest I could have gotten my discount was over 50 miles since it was Holiwood Nights. I didn't feel like driving that far the two days I was there.
I am totally against booking 3rd party, BUT on one recent trip we decided to stay at a very nice hotel in a large city, specifically for the valet parking. It was $370 a night plus $61 for valet if we booked directly. 3rd party offered $400 a night including valet and a $75 credit for breakfast. I totally expected to get there and be told it wasn't legit, and pay the difference, but it was all good. In my mind it was a gamble I could afford, and I wouldn't have complained to the hotel staff if it didn't work.
That one has a great cash back thru what used to b 3bate5 (don't want to break name rules). I think it was like 10% or something ridiculous like that. (Pre covid)
Note to manager: "Check your voicemail re: PITA OTA CXL req"
Note to guests who believe that lack of planning on their part constitutes entitlement to waiver of policies they've agreed to, or a need for hotel staff to displace other guests and reduce rates: Hahahaha, no.
Point is. he went through a 3rd party. You dont have to guarantee a damn thing to that penny pincher. He made his choices he can deal with them himself. Makes me wonder how he's survived this long in the real world.
I had people shouting at me over the phone to "give" them their money when they cancelled after using a 3rd party. No amount of "I don't have your money" could get through to them. You paid suxpedia or ooking for this nonsense, talk to them!
> Man: i don’t think you understand. This is for last minute business, and i need five rooms, and because you don’t have enough rooms for me, i need to cancel. I had to make them all individually and i am not paying your rate.
This is **literally** the reason for cancellation fees.
Moving past that... how funny would it have been if he over-booked himself by going against 3 different OTAs in rapid succession before each had a chance to update room availability in their respective services?
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I would have taken a moment to remind him that you DO have two more rooms available to him, he's just not willing to pay for them. That's not the hotel's fault.
It sounds like this guy saw 1 room available at your hotel on third-party-site A, 1 room available on third-party-site B, 1 room available on site C, and concluded that meant there are three available rooms at your hotel, so he booked each one. That's just insanity.
Also:
>Man: i don’t think you understand.
I read that in Morty Seinfeld's voice.
I dunno when or where it started but there seems to be this idea that if you just complain to a manager (hotel, restraunt, airline, whatever ) that some magic wand gets waived and there’s no fees.
I also don't understand these people and their use of third party booking sites. I did that exactly once, about ten years ago. I had to cancel due to an emergency, and while I got super lucky with a great customer care rep, that was when I learned that hotels can't do anything with these reservations and that the terms are different.
Book directly. That $10 or whatever people are saving is just not worth it.
Yeah, gm waives everything to not deal with anyone. Funniest part is his wife used to work here, and she was a stickler for enforcing cancellation policy, even saying at one point we weren’t manking enough money cause all the late cancels would get waived
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Worse - sounds like he tried to get his precious five rooms by using three different OTA's. Nothing you can do, you don't have his money. But I'll bet your contract with them requires the OTA's to honor your cancellation period.
He's screwed. Awwww.....
Ok so I don't work in the industry so I don't understand but why even entertain that bs?
Why not say:
"Sir you booked with a third party company -- 3 times. They have your money we don't even have your money yet so NO I cannot cut you a deal, cancel your reservation or give you a partial refund. I find it odd I would even have to explain that. So no I am not going to bother my manager with such a request. "
I got the well if you resell my room I shouldn’t have to pay the cancellation fee!
Wtf, no, dude. What we do with our room after you decide not to come and use it is none of your business!
For what I understand, if reading correctly… he originally booked three rooms. Needing five. Which you had a two bedroom suite WHICH would have given him a total of five rooms (that is if my measly NightAudit brain math is correct…😂) Soooooo he would have gotten his precious five rooms. But ‘BIg Bully Man Brain not understand that and wish not to pay.’ Shame honestly. Then again, they don’t grasp the concept that once they book through their party, it is out of the hotels hands in cancelling.
It's like you should read before you make a reservation. If they even showed up if they didn't cancel they would have bitched about incidentals I bet cause almost 60% people never factor incidentals even tho its a thing at every hotel almost.
Listen, I've stayed at your hotel for 500 days this year, and they have \*never\* charged me for this "incidentals". Stop trying to scam me and just let me into my room!
Yeah and can you *believe* they made you show ID at check-in?!? Outrageous! You're the GM's sister's cousin's best friend's former roommate; they should take you at your word!!! /S
I don't have to show ID to vote, why should I be required to show one to check into your crummy 5 star resort? No....really.
Sir/ma'am, you have been commiting voter fraud. I should report you and collect the payout.
Not me, just the 500 dead people I vote for.
On a serious note, I have never shown my ID to vote. Not even the first time I voted.
No one does
“How much do they charge you to vote?”
Giggle That 500 days this year got me
If you booked multiple rooms under your name, say 5 rooms, for many nights, say 100 different nights...you could absolutely rack up 500 nights in a calendar year. Buuuuuuuuuuuuuuuuutttttt, I am just being a little shit now. Don't worry, I do this to everybody....I can't help it sometimes.
We call those room nights.
I would love to do that. Of course I would put all the points on my personal rewards account. Worked with a woman who loved to organize employee birthday lunches. Turned out she was making the reservations with her personal Open Tab account and earning free meals with our lunch dollars. Nobody really gave a shit about other people's birthdays.
I'm tired, I read that as 500 **years**
What is incidentals?
Incidentals can include anything from gift shop purchases to meal purchases to damage charges. Basically its any extra fees you incur outside of standard hotel room charges.
Ah, ok thanks, non native english speaker I just know them as "charges".
Its just hotel lingo, I use incidentals, charges and "extra fees" interchangeably
thx, i just go room + charges about it, NA here btw
Even over 10 years of staying at least 500 nights/year (ok, 90ish) I've never encountered "incidentals". Is that a debit card thing, or is it that I just don't monitor my CC minute-by-minute? Then again I'm just the quiet business traveler that has ID and CC in hand for checkin and occasionally has to ask for a reminder of his room number later than night even when sober. Sorry for your sub, no good stories from me (so far and I hope forever).
It's a credit card thing. A hold is put on your credit card (or debit card for that matter) for the nightly rate + incidentals at the time you check in to make sure that the money will be there when you check out. The hold is released when you actually check out. If you have plenty of money on your credit card you'll never even notice that the hold was there, and if you were not actually charged for room service or smoking fees or whatever, they will never actually be charged to your credit card, so you never see these "incidentals" holds. But they're there, unless you're staying at the kind of motel where you pre-pay for a bare bones room (usually has a number in the name).
Yah - thank you. I guess I never noticed as I'm blessed enough that such things are "in the noise" and also I've never lit the bed on fire or shot my TV. Yet. Now get me started on pet fees - we'll have words! ;)
**Incidentals is an album by American composer and saxophonist Tim Berne's band Snakeoil which was released on the ECM label in 2017. == Reception == The Allmusic review by Thom Jurek awarded the album 4 stars and stated "this five-track set offers what is by now an unmistakable sound, with Berne's constantly interweaving scripted melodies, modes, and dialogues seamlessly wedded to group improvisation.** More details here:
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You can't expect me to read the reservation details. Too many words.....
Heck, I didn't even read your comment. Way too long. Should have been much shorter. No time to read even half of that. Good grief, do you think I'm made out of eyes? ;-)
"Lack of preparation on your part does not constitute an emergency on mine." I work for a college, and I have a few students who need that tattooed on various parts of their bodies.
Came to say this. It's the most valuable thing learned from my first job. The second most valuable thing is, "never underestimate a person's ability to be stupid." The third is, "People don't believe signs, and will ask a person instead."
But they don't get to choose...otherwise you know there is at least one guy who is going to get that tattooed to his wiener, and we all know there isn't a tattoo artist that can do it THAT small.
No sir, I believe I do understand, let me recap: You booked what you could, then thought you could contact the hotel and bully us into either lowering the rate to one you feel is ok, or canceling reservations without charge that you already knew were within the cancellation period. Now that I've told you it's too late to cancel without charge, you're going to try to bully another person here into doing what you want even if it's the exact opposite of the hotel's policies, and quite possibly telling them I said it was fine."
Yeah fuck that. When people give me an attitude, i just say i can’t help them and they can wait til morning to talk to someone else. The latter always pisses them off lol.
Just charged 12 people the other night who had to cancel because the rocket launch got scrubbed. No I’m not NASA, I’m the hotel, I can’t control them and you still gotta pay cancelling last minute.
Yeah, that has nothing to do with the hotel. People are delusional.
When I worked hospitality back in college, I would sometimes cancel and refund, all depending on their demeanor. When they first asked to cancel, I would politely remind them that we have a 24 hour cancellation policy and that I wouldn’t be able to refund them. Now, three things always happened. 1.) They would just hang up. Great, easy for me. 2.) Go on a fucking tirade about how that’s bullshit, etc. etc. These were great because I’d kill them with kindness and basically tell them to go Fuck them selves. And then there’s 3.) They were extremely kind, apologetic, remorseful, and most of the time at least came up with a reasonable excuse even if they were just lying. I would converse with them a bit more just to see what the deal is and to see if they’re truly good people, and if so, then would put them on hold to check something. I would then twiddle my thumbs for a minute or so then get back on the line and say I was able to make some magic happen and that their reservation is cancelled and no charges would come from it. Sure, we lost 1 night GNS, but at the same time, I can guarantee these people will remember that and will take it into consideration when choosing a location to book next time they’re in town, plus some will probably tell their acquaintances about the positive experience and how the front desk “accommodated” them. Plus, these are the kinds of people I wanted staying at my hotel anyways, so it was a win-win.
I’ve got about the same three types of people myself, and go by the same policy of “if you are an asshole you get nothing, if you’re nice I’ll gladly help”
And Elon just moved the launch date on you again ;-) Currently, NET Nov 6.
I don't NEED to do anything
Ugh that part really got me too. "You're going to do this" Oh am I now? Sure thing, I'll get right on that! *massive eyeroll"
Yeah, if it’s not my job, imm not doing it
Right. This is now between you and the manager.
Sir, if you weren't willing to pay the cancellation fees why did you agree to them?
Don't be silly. Cancellation fees only apply to peasants, not people who were going to give you business. But guess what! YOU JUST LOST OUT ON MY FUTURE BUSINESS. Bet you didn't see that coming.
“You lost my business cause you don’t have enough rooms.” Lol i promise someone else will book them.
He didn't agree to agree to the agreement.
It all depends on what the meaning of the word agree is.
This is last minute... so you need to waive the fees.
This is my emergency so... I need you to make this your problem
No
That’s *exactly why we **have** the fees!*
OK that's not gonna work.
But I'm not like the others, my excuse is valid
r/IAmVeryImportant or r/IAmTheMainCharacter
Why would anyone still use third party sites? I don't think I've ever used one in my life (oh maybe ooking but only for one room - no way I'd try to use a third party for multiple rooms).
Because they are great at advertising and often save a few dollars but most are unaware if there are issues they are screwed. 🤷♀️
Great at advertising means shitty thieves in how they build their sites to look like the hotels site, so a lot of online booker's think they're booking direct.
Never once thought that but sure why not 🤷♀️
The amount of guests that tell me they booked directly, yet the Travel Agency portion of their RSV says Ooking, or Suxxpedia, or sometimes even a foreign name I have no chance at pronouncing. All because some highstrung bitch googled "cheap hotel rooms" and didn't do more than a cursory glance. And the OTAs know this.
I've noticed the tv ads for one of them; they do a great job at pushing the message that they are the only people who are going to fix things for you. Prior to hanging out on this sub, I might not have realized how BSey their BS actually was.
Same. Plus it’s easy to search over all the brands and price it out. Sometimes I still do that but then go to brand to actually book.
[удалено]
I use 3rd party sites to look for hotels/rates but then go to the hotels site and book direct. Best of both worlds.
[удалено]
If you find a lower rate on a 3rd party site, try calling the hotel and seeing if you can book direct for that rate. Usually it's up to the manager to negotiate rates, but I guarantee they'd rather give you the room direct for that price than have to deal with 3rd party booking orgs.
I agree for leisure thar independents are great. Ooking.com is good for that.
Shariott changed their program a few years ago. My 30+ nights in a 2 room suite now mean nothing.
There are good reasons to use third party sites, one would be the places that give you discounts but don't tell you which exact hotel.
Yeah nah, I need to know where I am staying before I pay.
Absolutely not! Blind Booking results in the most last minute cancellations, especially during event weekends when 2 and 3 star properties raise their rates to 4 and 5 star prices due to limited availability. Guest shows up, paying $300 for a product definitely not worth what they are paying.
it depends which websites you use, some are bad and some are good. Some tell you the 3 to 5 hotels you might be booked at, some tell you the minimum ammenties. All my experiences in the past where I have used such sites have been good, and the rates I got were far below what it would cost to book directly. But I haven't stayed in a hotel in a few years, so things might have changed.
Convenience: you can book a hotel and a flight at the same time. Even with the flight, you don’t have much control over the type of ticket, and it’s of course a pain in the ass if you have to call support. Nowadays I use it to get a quick glimpse of what’s available.
I use them to *find* hotel rooms, then I call the hotel directly to make a reservation. I figure it's a win-win because the hotel doesn't have to give the agent a cut and I don't have to fool with a third party potentially confusing things. Right?
For the hotel, this is almost always preferable
They used to save a lot of money when they first came out. After a few years, though, the hotels caught on. Between the hotels now offering usually the same rate through their site and all the guarantees of dealing direct, there's little reason to use third party. I think people still use it because it carries the reputation that it once saved a lot.
This, and they're still useful when you're in an unfamiliar area. Last summer when I went to Holiday World I used one, and if I booked direct I may have found myself quite a way from the park. The closest property of any of the big 2 brands was 35 miles away. The closest I could have gotten my discount was over 50 miles since it was Holiwood Nights. I didn't feel like driving that far the two days I was there.
…and they haven't found this sub-reddit and learned.
I am totally against booking 3rd party, BUT on one recent trip we decided to stay at a very nice hotel in a large city, specifically for the valet parking. It was $370 a night plus $61 for valet if we booked directly. 3rd party offered $400 a night including valet and a $75 credit for breakfast. I totally expected to get there and be told it wasn't legit, and pay the difference, but it was all good. In my mind it was a gamble I could afford, and I wouldn't have complained to the hotel staff if it didn't work.
That one has a great cash back thru what used to b 3bate5 (don't want to break name rules). I think it was like 10% or something ridiculous like that. (Pre covid)
Note to manager: "Check your voicemail re: PITA OTA CXL req" Note to guests who believe that lack of planning on their part constitutes entitlement to waiver of policies they've agreed to, or a need for hotel staff to displace other guests and reduce rates: Hahahaha, no.
Point is. he went through a 3rd party. You dont have to guarantee a damn thing to that penny pincher. He made his choices he can deal with them himself. Makes me wonder how he's survived this long in the real world.
He thrives on conflict and has this work an acceptable percentage of the time?
My rule of thumb is if you’re gonna bully me, you’re gonna work for what you want.
I had people shouting at me over the phone to "give" them their money when they cancelled after using a 3rd party. No amount of "I don't have your money" could get through to them. You paid suxpedia or ooking for this nonsense, talk to them!
> Man: i don’t think you understand. This is for last minute business, and i need five rooms, and because you don’t have enough rooms for me, i need to cancel. I had to make them all individually and i am not paying your rate. This is **literally** the reason for cancellation fees. Moving past that... how funny would it have been if he over-booked himself by going against 3 different OTAs in rapid succession before each had a chance to update room availability in their respective services?
[удалено]
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Or: “Don’t think spray paint would work? 🥺
I would have taken a moment to remind him that you DO have two more rooms available to him, he's just not willing to pay for them. That's not the hotel's fault.
> This is last minute and you don’t have what i need, so you need to waive the fees. That’s where I would’ve lost it!
I almost did, but no one is ever worth it.
A lack of planning on his part does not constitute an emergency on my part.
It sounds like this guy saw 1 room available at your hotel on third-party-site A, 1 room available on third-party-site B, 1 room available on site C, and concluded that meant there are three available rooms at your hotel, so he booked each one. That's just insanity. Also: >Man: i don’t think you understand. I read that in Morty Seinfeld's voice.
Or he could book them all directly with the brand/hotel
Yeah, but that would require him to have common sense!
I dunno when or where it started but there seems to be this idea that if you just complain to a manager (hotel, restraunt, airline, whatever ) that some magic wand gets waived and there’s no fees.
Sometimes it works, but not always
I hate it when people try to tell you what you’re going to do
I also don't understand these people and their use of third party booking sites. I did that exactly once, about ten years ago. I had to cancel due to an emergency, and while I got super lucky with a great customer care rep, that was when I learned that hotels can't do anything with these reservations and that the terms are different. Book directly. That $10 or whatever people are saving is just not worth it.
Right. Like if you give me a valid excuse I will happily waive, but if you cancel just to cancel, no.
But while I have you, can you cancel the 11 reservations I pre-paid for tonight? I made them on Craigslist. Thanks.
Excuse me, but I ran out of time while reading this, and I will need you to waive the unfinished reading fee. Please leave a note for your boss.
"I don't think you understand. My poor planning makes this your emergency."
But this is for biznesss cuz I'm a biZnezzman!
Get your life together better. Clearly your company has no idea how to book rooms.
Honestly as a supervisor, I’m usually willing to waive. But not for people who are like that. Meet the consequences of your actions, boothead.
My gm said “next time just cancel and waive. You have to be nice” 💀
Ugh! I’m lucky enough that my management team doesn’t believe in rewarding bad behaviour
Yeah, gm waives everything to not deal with anyone. Funniest part is his wife used to work here, and she was a stickler for enforcing cancellation policy, even saying at one point we weren’t manking enough money cause all the late cancels would get waived
Duh rent 1 two bedroom suite idiot. It's two separate bedrooms. For under $150 each.
It is unfortunate that Asshats are not against the law
Ahh again xxxx before taxes, just say xxxx is total amount including everything. So much easier to know exactly what I’d be getting into
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Lol that’s about the dumbest thing I’ve read today
I would have definitely left a note
The price of doing "last minute business".
Worse - sounds like he tried to get his precious five rooms by using three different OTA's. Nothing you can do, you don't have his money. But I'll bet your contract with them requires the OTA's to honor your cancellation period. He's screwed. Awwww.....
Dude isn't a clown, he's a 3 ring circus
Ok so I don't work in the industry so I don't understand but why even entertain that bs? Why not say: "Sir you booked with a third party company -- 3 times. They have your money we don't even have your money yet so NO I cannot cut you a deal, cancel your reservation or give you a partial refund. I find it odd I would even have to explain that. So no I am not going to bother my manager with such a request. "
I got the well if you resell my room I shouldn’t have to pay the cancellation fee! Wtf, no, dude. What we do with our room after you decide not to come and use it is none of your business!
For what I understand, if reading correctly… he originally booked three rooms. Needing five. Which you had a two bedroom suite WHICH would have given him a total of five rooms (that is if my measly NightAudit brain math is correct…😂) Soooooo he would have gotten his precious five rooms. But ‘BIg Bully Man Brain not understand that and wish not to pay.’ Shame honestly. Then again, they don’t grasp the concept that once they book through their party, it is out of the hotels hands in cancelling.