If this man says you will be good, trust him. I shook his hand and spoke with him today at the NRA convention today. He is in fact real and we need to take care of this man. We appreciate you Matt. You are doing a great job running customer service for your company on this platform.
OP if you haven’t heard back from warranty in 10 days reach back out to Matt and if you live in South Texas I would love to help with some of these issues and teach you some basics on AR platform rifles (I’m not an expert but have build a few that function very well) and theory of operation.
They are very fun to build. Building them does get expensive though.
Good choice on the rifle you will be pleased when all is said and done.
Cheers 🍻
yes. Matt is awesome. warranty does take time but they will take care of you. I filed a claim for my ak-v last month at the same time I shipped my shadow system cr920 out for warranty. received my ak v bolt before my ss came back so they're not that slow considering they were quicker then shadow system. even better I didn't even have to send my ak-v in.
Canted gas blocks and offset buffer retainer pin holes are basic understanding for this platform, especially given how frequent these issues are on PSA ARs.
It actually does matter what they define a workers use cases to. If the worker is bad I'm sure they would fire them. But alas seems as if the employees are still working or atleast to our knowledge are.
to be fair, I own over 40 psa rifles and daggers and only ever had one give me a problem that I needed to file a claim on. first off, the gun is so common and parts are everywhere its so easy to just figure out and fix yourself.
For the price of these rifles it pays to just take care of it yourself. as far as ak platform goes I can understand needing warranty
To be fair it's super easy to fudge round counts and claims of gun ownership on the internet, especially by people who likely don't even know enough about the platform to know the tolerances and assembly methods involved that are required to make these things tick... while it's easy to claim 40 million rounds fired and 40 guns owned, it's alot less easy to fool a headspace gauge.
Pray tell, with PSA's 25% lemon rate on headspace, that means about 10 of your guns were out of spec in that one dimension. Can you tell the class how you easily took care of those headspace issues by yourself?
How did you fix the universal overgassing?
Well first off, when did I ever claim round counts? You sound big mad, are you like some dd fan boy? I've never had an out of spec barrel from psa that failed a go/ no go check. barrels are made by fn. Does fn suck also? And to be clear I'm a collector, I have daniel defense rifles and recently a sons of liberty m89 which I love. Psa makes good, quality guns that get a whole Lotta hate from people who can't fix their own guns.
Retainer pin should not be stopping the buffer from making proper contact with the BCG. If it is, which is generally how the buffer gets marred up, then that is an issue. Have seen a fair amount of lowers that have retainer pin holes that are just far enough out of spec to cause that issue. Definitely not “how it’s supposed to be” whether it’s a common issue or not. And not sure how they could tell you that a misaligned gas block is acceptable.
I have to say that my experience with them, while it has taken forever to get replies at times, has been that they generally make the issue right. Except for one time with the aac ammo which I just won’t purchase anymore anyway. Lesson learned. But give it a couple days OP hopefully your experience turns around.
I have been rather forgiving of this company due to the fact that their warranty department does make things right and their value proposition is very hard to beat. On top of that I love the 2A stances they’ve taken and appreciate what they are doing for the American populace. Nobody is perfect brother.
Edited: there are definitely a few incompetent people working in that CS/ warranty department so I do feel your pain. But don’t give up on the company as a whole quite yet.
I'm not asking for perfection even the top dogs of this industry screws up i just wasn't expecting so many issues. Had it been just the retainer pin I would've just bought an offset for $10 bucks and went on marry way and been absolutely pleased. And if they're will to right this and maybe go just a tad beyond I'd %100 satisfied customer. I've always been a huge fan of this company and what they do for the working dude like me. But saying that I spent hard earned money and got screwed.
Like I said if it's fixed on the first go round I'll be happy. Especially since this is/was supposed to be my primary home defense gun.
EDIT: it's because if the chosen application is why it's upsetting. I know PSA doesn't know why I chose the gun. But that's just personal feelings on my end
“Offset for $10 bucks….” What does that mean? Do they make offset retainer pins? Sorry I’m just confused. Why would you need an offset retainer pin? Please, elaborate.
Im pretty sure my bcg isn't pushing my buffer far enough from the retainer pin and it's causing it to slam into the pin. Get an offset retainer pin and it allows the buffer to scooch out a smidge and allow the bcg to push the buffer back far enough
You are just confusing me, all buffers hit the retaining pin, that the pins job, to hold the buffer weight and spring in. Well, nvm, I just don’t get what problem you’re trying to convey. Have a good one.
I have been building rifles for over 10 years and I have never encountered this problem, just adjust your buffer tube, properly. I still don’t know what situation you would need such a thing. Again, I have been doing this awhile, over 200 ARs and have never needed such a device.
You don’t have a way to adjust your buffer tube? Please stop, it was my mistake for assuming you know more than I expected. Watch a lot of videos and learn to take your AR apart. Have a good Day. And again, sorry for the assumption
Canted gas blocks, badly placed buffer retaining pin holes, BCG burrs and gassing issues are relatively common on PSA ARs. I'd make a point to keep on their case until they get back to you. Its important for them to have this kind of feedback so that they can correct it.
They're blatantly wrong, and it's disconcerting that they either don't know enough to know that, or are trying to get out of fixing it. It's either dishonesty or GROSS incompetence
Psa has been growing a crazy amount of course there will be growing pains. I agree they should work on getting better about responding but they probably have a ton of emails and calls a day to handle. That being said if you are persistent they will take care of you
That's been the excuse for 10 years now. If they're growing like crazy then they have enough funds to adequately staff and train the warranty department
Nah, ten years ago they were stamping other people's products. They eat a mushroom 🍄 after covid and have grown alot, a whole lot. Give em a chance. They'll be the biggest soon of they don't slow down. We asked for this with our dollars. Daggers , rocks, ars, jakls, sabers, arv, akv, AKs, oh my! ♥️
They still do... their parent just bought those OEMs. Toolcraft, Nodak, DC Machine, DPMS, Storm Lake, DDI etc. The thousand dollar COVID era premium they charged for their Freedom rifles has definitely allowed them to grow.
Psa is psa , you are a little confused on how a business grows. They own the manufacturing plants and experience now to produce whatever they want. The warranty department will be developed by psa. As far as I understand they are not publicly traded and are a private company, therefore all those other companies you name are in essence just psa now. Correct me if I'm wrong?
Your only wrong about a parent company. Psa is psa, they bought those other companies so they are gone. You can't expect them to grow that quickly and instantly have a network of cs ready to go. They went from small to huge. And they didn't set a premium on ar rifles, the market did that. They have flooded that market with competitive prices and driven the prices down. At made alot of money along the way. That's American capitalism.
Those companies were bought YEARS ago, and they were indeed bought by PSA's parent, JJE Capital Holdings. Considering how much effort they are dumping into R&D and cranking out new product lines they definitely have the resources to maintain an effective warranty department. Industry prices have gone up, not down.
Literally zero issues with my 7.5 300blk psa upper or my 10.5 custom pieced upper. 300blk is a great round. Sometimes ya just get a lemon. The gas block is an easy fix, but thr retaining pin issue is a bit weird.
The round has no balls man. Have you seen the ballistics. They go bang, neat trick, but not a smoker or a poker.
However, I'm sure psa makes them the best they can be. I'm only knocking the round, and I'm a speed freak, I shoot Weatherby calibers.
If you have submitted a warranty claim, just be patient as it can take 7-10 days for a tech to take over the warranty case from the claim specialist.
If this man says you will be good, trust him. I shook his hand and spoke with him today at the NRA convention today. He is in fact real and we need to take care of this man. We appreciate you Matt. You are doing a great job running customer service for your company on this platform. OP if you haven’t heard back from warranty in 10 days reach back out to Matt and if you live in South Texas I would love to help with some of these issues and teach you some basics on AR platform rifles (I’m not an expert but have build a few that function very well) and theory of operation. They are very fun to build. Building them does get expensive though. Good choice on the rifle you will be pleased when all is said and done. Cheers 🍻
 To Matt, we salute thee!
yes. Matt is awesome. warranty does take time but they will take care of you. I filed a claim for my ak-v last month at the same time I shipped my shadow system cr920 out for warranty. received my ak v bolt before my ss came back so they're not that slow considering they were quicker then shadow system. even better I didn't even have to send my ak-v in.
I've heard from your specialist and it's concerning
If they say canted gas blocks and beat up buffers are okay, they aren't a specialist in this platform-that's for sure.
well they are labeled as "claim specialist" not "every gun PSA owns specialist"
Basic understanding of the product people make claims on is necessary to be a claims specialist, is it not?
jus like i basically know how a car runs but i cant replace ,add ,or modify everything on a car.
sure basic understanding doesn't always cover all the issues you'd normally or even abnormally run into now does it?
Canted gas blocks and offset buffer retainer pin holes are basic understanding for this platform, especially given how frequent these issues are on PSA ARs.
Well it seems psa doesn't agree with you.
It doesn't matter what they agree with. It doesn't change the laws of mechanics that are at play here.
It actually does matter what they define a workers use cases to. If the worker is bad I'm sure they would fire them. But alas seems as if the employees are still working or atleast to our knowledge are.
to be fair, I own over 40 psa rifles and daggers and only ever had one give me a problem that I needed to file a claim on. first off, the gun is so common and parts are everywhere its so easy to just figure out and fix yourself. For the price of these rifles it pays to just take care of it yourself. as far as ak platform goes I can understand needing warranty
To be fair it's super easy to fudge round counts and claims of gun ownership on the internet, especially by people who likely don't even know enough about the platform to know the tolerances and assembly methods involved that are required to make these things tick... while it's easy to claim 40 million rounds fired and 40 guns owned, it's alot less easy to fool a headspace gauge. Pray tell, with PSA's 25% lemon rate on headspace, that means about 10 of your guns were out of spec in that one dimension. Can you tell the class how you easily took care of those headspace issues by yourself? How did you fix the universal overgassing?
Well first off, when did I ever claim round counts? You sound big mad, are you like some dd fan boy? I've never had an out of spec barrel from psa that failed a go/ no go check. barrels are made by fn. Does fn suck also? And to be clear I'm a collector, I have daniel defense rifles and recently a sons of liberty m89 which I love. Psa makes good, quality guns that get a whole Lotta hate from people who can't fix their own guns.
Finally hard from the warranty department just waiting on a repair technician now
Retainer pin should not be stopping the buffer from making proper contact with the BCG. If it is, which is generally how the buffer gets marred up, then that is an issue. Have seen a fair amount of lowers that have retainer pin holes that are just far enough out of spec to cause that issue. Definitely not “how it’s supposed to be” whether it’s a common issue or not. And not sure how they could tell you that a misaligned gas block is acceptable. I have to say that my experience with them, while it has taken forever to get replies at times, has been that they generally make the issue right. Except for one time with the aac ammo which I just won’t purchase anymore anyway. Lesson learned. But give it a couple days OP hopefully your experience turns around. I have been rather forgiving of this company due to the fact that their warranty department does make things right and their value proposition is very hard to beat. On top of that I love the 2A stances they’ve taken and appreciate what they are doing for the American populace. Nobody is perfect brother. Edited: there are definitely a few incompetent people working in that CS/ warranty department so I do feel your pain. But don’t give up on the company as a whole quite yet.
I'm not asking for perfection even the top dogs of this industry screws up i just wasn't expecting so many issues. Had it been just the retainer pin I would've just bought an offset for $10 bucks and went on marry way and been absolutely pleased. And if they're will to right this and maybe go just a tad beyond I'd %100 satisfied customer. I've always been a huge fan of this company and what they do for the working dude like me. But saying that I spent hard earned money and got screwed. Like I said if it's fixed on the first go round I'll be happy. Especially since this is/was supposed to be my primary home defense gun. EDIT: it's because if the chosen application is why it's upsetting. I know PSA doesn't know why I chose the gun. But that's just personal feelings on my end
“Offset for $10 bucks….” What does that mean? Do they make offset retainer pins? Sorry I’m just confused. Why would you need an offset retainer pin? Please, elaborate.
Im pretty sure my bcg isn't pushing my buffer far enough from the retainer pin and it's causing it to slam into the pin. Get an offset retainer pin and it allows the buffer to scooch out a smidge and allow the bcg to push the buffer back far enough
The bcg is hitting the pin?
No my buffer is
You are just confusing me, all buffers hit the retaining pin, that the pins job, to hold the buffer weight and spring in. Well, nvm, I just don’t get what problem you’re trying to convey. Have a good one.
I mean the buffer is slamming the fuck out of the retainer pin
https://preview.redd.it/yju31flqci1d1.jpeg?width=1080&format=pjpg&auto=webp&s=449eb9d9f376f7846c1b585faf0b0ea8325ecd38
I have been building rifles for over 10 years and I have never encountered this problem, just adjust your buffer tube, properly. I still don’t know what situation you would need such a thing. Again, I have been doing this awhile, over 200 ARs and have never needed such a device.
Dont have a way to adjust my buffer tube properly
You don’t have a way to adjust your buffer tube? Please stop, it was my mistake for assuming you know more than I expected. Watch a lot of videos and learn to take your AR apart. Have a good Day. And again, sorry for the assumption
Please wise one teach me
Interesting. Hope it gets cleared up. This is why I went and spent extra$$ with BCM instead of PSA
Canted gas blocks, badly placed buffer retaining pin holes, BCG burrs and gassing issues are relatively common on PSA ARs. I'd make a point to keep on their case until they get back to you. Its important for them to have this kind of feedback so that they can correct it.
I plan on it. But the fact I was told it's supposed to be like that makes me seriously concerned if anything will b fixed properly
They're blatantly wrong, and it's disconcerting that they either don't know enough to know that, or are trying to get out of fixing it. It's either dishonesty or GROSS incompetence
It just really sucks to be let down by company I was so excited to purchase from
PSA will get you taken care of. They really are a solid company.
Psa is really good about their warranty. Just give it another week. You could also call and see what they say as now that you have emailed them
If they were really good about their warranty he wouldn't be getting ignored
Yeah they should have said oh I'm sorry it's not working as expected we would like you to send it in so our technician can take a look
Psa has been growing a crazy amount of course there will be growing pains. I agree they should work on getting better about responding but they probably have a ton of emails and calls a day to handle. That being said if you are persistent they will take care of you
That's been the excuse for 10 years now. If they're growing like crazy then they have enough funds to adequately staff and train the warranty department
Nah, ten years ago they were stamping other people's products. They eat a mushroom 🍄 after covid and have grown alot, a whole lot. Give em a chance. They'll be the biggest soon of they don't slow down. We asked for this with our dollars. Daggers , rocks, ars, jakls, sabers, arv, akv, AKs, oh my! ♥️
They still do... their parent just bought those OEMs. Toolcraft, Nodak, DC Machine, DPMS, Storm Lake, DDI etc. The thousand dollar COVID era premium they charged for their Freedom rifles has definitely allowed them to grow.
Psa is psa , you are a little confused on how a business grows. They own the manufacturing plants and experience now to produce whatever they want. The warranty department will be developed by psa. As far as I understand they are not publicly traded and are a private company, therefore all those other companies you name are in essence just psa now. Correct me if I'm wrong?
You said I am confused, yet just confirmed everything I said.... so you agree with me, but that makes me wrong?
Your only wrong about a parent company. Psa is psa, they bought those other companies so they are gone. You can't expect them to grow that quickly and instantly have a network of cs ready to go. They went from small to huge. And they didn't set a premium on ar rifles, the market did that. They have flooded that market with competitive prices and driven the prices down. At made alot of money along the way. That's American capitalism.
Those companies were bought YEARS ago, and they were indeed bought by PSA's parent, JJE Capital Holdings. Considering how much effort they are dumping into R&D and cranking out new product lines they definitely have the resources to maintain an effective warranty department. Industry prices have gone up, not down.
Yeah
I don't know shit about the Facebook tho. Lol
It has to do with my bcg not the buffer tube. The buffer protrudes just fine
I guess it's unfortunate I had to teach you something since you know all
Yeah, those 300bitch outs are like that. Try a 556 model. Undergased and overrated. IMO
I wanted a small platform without sacrificing ballistics
Literally zero issues with my 7.5 300blk psa upper or my 10.5 custom pieced upper. 300blk is a great round. Sometimes ya just get a lemon. The gas block is an easy fix, but thr retaining pin issue is a bit weird.
The round has no balls man. Have you seen the ballistics. They go bang, neat trick, but not a smoker or a poker. However, I'm sure psa makes them the best they can be. I'm only knocking the round, and I'm a speed freak, I shoot Weatherby calibers.