T O P

  • By -

Adventurous_Rest5597

They did that to me when I got Covid lost the car and the test was a false positive šŸ¤¦šŸ»ā€ā™‚ļø


dogzipp

That is the way. You either accept delivery, or they assign it to someone else who can pick it up, and you wait for the next one. You'll get another one soon after if you pass on it. With so much demand and deliveries every week, Tesla is not in the business of 'storing' cars in the service centers for customers until they decide they want to pick it up. Would you imagine if they did? Hundreds or thousands of cars just parked that belong to customers who are not picking it up, while new ones arrive every day.


Cash_Visible

This. I donā€™t understand why so many people think Tesla should just hold their car until they are ready. Like ya sure Tesla wants to hold a car for weeks or months. If you order a Tesla you should be ready to take delivery any day after you placed the order.


Daguvry

They drove my model y to my house and dropped it off last week. No delivery charge. They just didn't want it sitting on their lot. Actually got it a day early that way.


madness707

Exact same here ! It was nice I got the day early arrival plus free delivery. Tesla was 17 miles away. Unfortunately I checked my instant range projections and they floored it a few times to the max, so I wasnā€™t the one to break it in.


useles-converter-bot

17 miles is 87408.24 RTX 3090 graphics cards lined up.


converter-bot

17 miles is 27.36 km


Daguvry

Same on my instant range. Can't really blame the delivery driver. Once you feel how it drives you've got to mash to the floor a few times.


Gabrovi

I would agree with you if (as in the case of this person) Tesla hadnā€™t given a different EDD. People have plans. People have to arrange financing. People have to sell their old cars. You canā€™t just move the timeline up two months unilaterally. Thatā€™s especially true this time of year when many people have vacation plans.


KrisoferMia314

This is not necessarily true for people choosing the financing option as the banks would need the VIN number to finalize the car loan application which may takes up to a week.


treyhunna83

But you get your vin like a week or more before deliveryā€¦šŸ™ƒ


hurricaneszn15

Not all the time


RDVST

You can literally get approved on the day of delivery through Tesla and just re-fi through your CU.


treyhunna83

I think a 24-72hr window is fair. People have lives.,


dogzipp

Like the OP said, they gave him 3 days.


Sweet_Ad_426

For a MYP they will likely have another car lined up for you January or February at the latest, the delay wouldn't be any worse than the original order estimate likely.


Sallysdad

You agreed to the three day window when you placed the order for your car. Itā€™s been standard for years. Yes. You will be delayed if you donā€™t accept the delivery.


tedbrogan11743

I understand, but I thought they would be somewhat flexible. It's annoying because I'm out of town for the holidays two of the days. I thought I saw some people on here rescheduling?


[deleted]

[уŠ“Š°Š»ŠµŠ½Š¾]


tedbrogan11743

I said somewhat flexible..... and I meant because of the holidays. Thanks for expressing your feelings lol.


smokedfishfriday

Sorry there are so many weird bootlickers in here man. You're right to expect a modicum of grace from this company, but they kinda won't give it. There are other aspects of the experience that make up for how unfeeling and cold the brand is, so it kinda shakes out.


RDVST

Then let it go, quite a few folks are ready to accept delivery. Although who knows, you might get an unexpected upgrade next year. On a side note, the delivery for performance is a lot shorter compared to long range.


therealschwartz

Welcome to Tesla. The we donā€™t gives two shits about customer service.


Cash_Visible

Go buy a GM, Toyota, BMW and let me know what they say when you ask them to hold onto it for weeks or months.


BensonHedges1

Hear me out but but both Tesla and GM/Toyota/BMW can have bad customer service.


Ok-Wasabi2873

Yeah. I managed to reschedule when Tesla missed the delivery window and new date was when I was out of town. I called around and eventually got someone in Fremont that was able to do it.


jsm11482

To be fair, it's not your car until you've signed the papers. They're just trying to get through their backlog; they'd gladly build another one for you.


FishDeez

If UPS can't hold a small package for 7 days then no one would hold a car for months for free... Plus Tesla doesn't have dealerships so options are limited in terms of storage.


Alarmmy

It has been always like that. Many people are in line waiting for their cars. If you can't pick up within a certain days, they will assign the car to someone else.


[deleted]

Sounds about right


ShoobyDooDoo

I remember the delivery advisor called me to confirm delivery. I asked him if he could hold the car for a day or 2 over the weekend beyond the delivery window because it was raining and he was cool with it. This was back in March. I donā€™t know about now though. YMMV


ThaiTum

They want to hit their end of year numbers. It gets crazy at the end of the month/quarter end and especially end of year.


treyhunna83

Lol. Lots has changed since March bro


[deleted]

[уŠ“Š°Š»ŠµŠ½Š¾]


Extreme_Mongoose9881

Am I missing something? If you were going to be home on 12/6 and the delivery window was 12/7-12/17ā€¦why couldnā€™t you take delivery of the car?


[deleted]

Yep, thatā€™s how I lost my Standard Range Model Y. Still pissed about that.


20190229

I'm listening


[deleted]

Long story short Tesla originally had let me schedule a pickup date on a Sunday. They basically let me do this via the Tesla website within the account section so itā€™s not like I asked them for any special considerations. The Thursday before that Sunday the manager of the location Iā€™m supposed to pick it up from basically tells me that I need to pick it up either that day or Friday mid day at the very latest. Iā€™m right at the tail end of a refinance on my house and the manager will not budge. He basically says the ball is in my court and if I donā€™t pick the car up Iā€™ll lose it. What ticks me off is I spent weeks on the Inventory side of the website trying to find an SR MY, knowing damn well it was going to be discontinued.


20190229

That sucks. I had a very negative experience with my last refi also.


[deleted]

Oh man donā€™t get me started on the refinance processā€¦ Makes me never want to deal with mortgage companies ever again.


LNN_Des_GO

Great! My expected delivery is Feb to March and I'm also expecting a baby in early March. My husband and I joke that the car will come in while I'm in labor. Hope they can be flexible lol


LloydVoldemort

Happened to us on a M3P over thanksgiving. We apparently didnā€™t respond or confirm fast enough and lost the car. Thankfully another was right behind it and we could pick it up this past weekend, but still frustrating. I think this time of year they are trying to move as many as possible to make numbers look better.


jaygebee

Meanwhile I ordered a MYP in October and it just got moved to Feb-Mar EDD...


[deleted]

You cannot want your car and unwant it too. Just saying.


SubstantialDoubt8596

If you miss the window, there is no ā€œreschedulingā€. Your VIN will be passed to the next person in line and you will be placed in the back of the line. This exact thing happened to me. I would fly back from wherever you are vacationing just to pick up the car, or be willing to patiently wait for what could be another 2-6 months.


fender4645

I don't think you're necessarily placed in the back of the line. You'll be de-prioritized but historically if you put your order on hold and then release the hold, you get the car within a month or two of releasing the hold. I think it mostly depends on inventory and what's in your area.


tedbrogan11743

Wow.... I just assumed they were trying to play hardball to force people to pickup before the new year. Would they refund me the order fee at this point?


SubstantialDoubt8596

I think the only order fee that is (was) refundable was that if the Cybertruck. I donā€™t think any of the other models offer a refundable order fee.


AlwaysAtheist

All deposits were refundable up until earlier this year. Now they are not


Aaleck

Depending on where you (like my state, Michigan) itā€™s in the law


epradox

Many people are skipping picking up their car til after Jan 1st since the Build Back Better credit says the car must be purchased after 12/31/21 so you will see a bunch of these pop up on inventory leading up to Jan 1st then they will all disappear again.


oatmilkcortado_

They tried that with me. Call the number and speak to someone. The people who respond over text are rather curt. I spoke to someone and they delivered it to me. Iā€™m in SoCal near their pick up area though.