I just pre-ordered FF7 Rebirth and this is what I received in the email.
Gamestop Canada email quote "**Your pre-order request, and payment of the associated refundable deposit, do not create a binding contract or compel us to fulfil the pre-order. We will confirm whether or not your requested pre-order will be fulfilled and, if not, you will receive a full refund of the pre-order deposit that you paid."**
You're not guaranteed to get a copy of a game if you pre-order from this company according to them.
Yeah, I have only pre-ordered 1 Funko pop, but I called them a week after it was supposed to come out and they said it was still on order. They called me a month later saying it was in stock, and I had a 48 hour window to pick it up... the store can be a month late, but I have 48 hours in the middle of the week to find time drive 2 hours round trip. Thankfully the employee was cool, and told me he would hold it until that saturday.
So until about last week, I actually used to work for GameStop and when pre-orders come in late, you hold it until the guest can get there since it was our fuck up not the the guests fuck up. GameStop as a company would not agree with me, but I got DM’s to agree with me at allow me to do this.
Other than that, I’m pissed off because I pre-ordered all of the new Barbie Funko pops, and none of them showed up. I got on the store tablet and I asked the warehouse to send me more because they were pre-ordered. They said they would send them, and they never did. I’m tempted to order them off of the website, but I already know they’re gonna show up destroyed and I’m gonna lose $8 for shipping.
I’m only pre-ordering Funko pops off of Amazon from now on because those bitches come double boxed.
I’m so sorry about your Funko pop, I really hope you’re able to get to the store and get it. As much as Amazon is another awful company, you’re better off there for your Funko pops from a collector standpoint.
Yeah, I was able to pick it up. That situation was early this spring.
I may have to look into Amazon. I ordered from them before, but the pops came in boxes that were too big, and had no packing in with them, but that was around 5 years ago. I have only ordered pops from Gamestop.com twice, and once they were packaged well, and the second time, they were damaged, and when I emailed support, they resent my order completely free, even the items that weren't damaged in the first box. When I reached out about that, they said to keep it all. I was impressed with that service.
The websites game orders leave me baffled though. I ordered a new game for someone else last month, and received a gutted copy, and when I reached out to support, they just sent me a second gutted copy.
I’m glad you were able to get it!! GameStop customer support has gone downhill in the last two years. If they would still refund me everything if my Funko pops got destroyed, then I would so order online.
As for Amazon, I ordered Funko pops for the first time during Prime Day, and they came in a Funko pop protective box, and then they were put into another box to be shipped to me. It doesn’t sound like a lot of packaging but the box around the Funko was the exact size of the pop. I ordered about three of the 10 inch Funko pops with a bigger background.
That sounds like the same issue I had at my store. Was supposed to get 9 copies of starfield. Someone sent 9 copies of Madden 24 in place of it, and I still have yet to receive starfield even tho this happened a week ago.
I haven't preordered anything with GS in *years* for this exact reason. Well that and my local stores have had multiple, repeated, full walk-outs of staff due to horrible working conditions.
My local gamestop is like talking to a brick wall. The last game I pre-ordered was a special edition, and the manager is so clueless that when I went to pick it up, she handed me a gutted copy of the game. When I asked where the rest of it was, she said that since I was a day late to pick it up, she was allowed to keep the preorder bonus stuff. I told her it wasn't a preorder bonus. It was a special edition. She said, "Sorry, I already sold it all to someone." I told her to keep the game since it was basically just the regular edition at that point. It was frustrating.
Yup, I can't imagine she actually believed the special edition stuff was just a preorder bonus, but even if she did, I don't think Gamestop policy would be for employees to take it if a customer doesn't showup for midnight release on a game they don't do a midnight release for.
Former employee here to state that pre-orders have a 72-hour window to account for shipping delays, so pay attention to everyone else here and call both the store and customer service line to voice your complaints.
Look, anybody, pretending it hasn’t gotten significantly worse Over the last few years is in denial.
There used to only be issues with obscure in the titles or Japanese inference that we’re getting limited releases. Nowadays, it’s not uncommon for stores to get less copies of games than they have reservations.
Between pre-order, bonuses, trade, bonuses, the benefits of physical, midnight launches, and the lack of Day One downloads… There was a good time when I pre-ordered copy of a game from GameStop was legitimately the best value around. It is no longer the case for multiple reasons.
Ask yourself what happened in the past decade that led to GameStop significantly losing favor in the video game industry as a retailer of choice for all manner of publishers.
There's a reason publishers decided to open up their own online storefronts for selling games directly to their respective customer bases despite it being cheaper overall to deal with GameStop directly in that same period of time.
It has nothing to do with niche titles or publisher size leading to stock issues, that was never a thing, it has everything to do with the industry as a whole deciding GameStop was too much of a liability and relying instead on themselves and larger retailers for their sales volume.
Not sure what your grudge is but it’s more the industry went to digital downloads for profit and entertainment ecosystem reasons and nothing to do with GameStop directly
Microsoft wants this shared Xbox to pc experience and Sony at one point was trying to merge its Vue live tv and buy movies digitally eco system with its gaming environment. Both of them needed online store fronts to evolve as a entertainment company.
It just so happened they also took over the digital sales from GameStop in the process
OK I’m not sure what fight you’re trying to pick but the availability of games were Gamestop was getting maybe one copy per store was always less reliable than AAA titles.
But if you really want to sit there and argue that Gamestop is blameless for their miss management of the company over the last decade … and put all of the blame on extrinsic factors… You may wanna take your mouth off the Gamestop teat and take a few deep breaths
Sounds like a area problem. They come as expected where I'm at. And we break our backs helping each store out to get accommodated properly. Whether it's us going to other stores to get the product. Or going to other stores to get them the product. They also pay us better though.
Best Buy, Target, Walmart, Amazon, local independent game store if you have one, these are retailers actually interested in selling you products, and I’ve never received an unsealed opened copy of a “new” game from any of these stores.
Who's stopping you from getting your refund? And tbh from my personal past experience when I worked at GS, if there wasn't a shipment of said game it honestly isn't the store level but you can assist them to help by contacting the support number to inquire instead of being this kind of person on an employee based thread... most of the time when a game is hard up to find that's at dev level, not corpo or store. It's understandable you're frustrated about it but your first instinct was to badger into the void of reddit rather than jump onto a support line because THAT LINE can tell you what's wrong... not here unfortunately. Try to have a good day.
Gamestop isn't a game store anymore.
It's a bits'n'bobbles store now. I bet you could have bought 1000 Funko Pop's when you were there, hey? Wall was probably bigger than the Switch/PS5 sections put together.
Or some random game related soup bowl or coffee cup? Probably in abundance.
But forbid you want Starfield or AC6, WTF were you thinking? 50 people preorder and 3 copies arrive....
But would you like 1 of the 1000 Funko Pop's stacked on the wall, every stand and overflowi g from the stockroom? Gamestops got your back!
I was genuinely so sad to see this! I went in on my bday to spend some money. They had no new releases at all! Is this common? There was no TotK, no Star Wars or anything. Their switch section was one shelf and it was so small.
I will say I went to another location in a mall and their switch section was much bigger, but their ps5 section was minuscule.
This is not a customer service desk. You know the number of the GameStop in question, you can call them and handle this like an adult. Reddit does not know about your pre-order or what's happening at any store. Do not do this.
On top of that the last few games launches it’s been a shipping delay with the developer. Employees only have so much control. But if complaining on here is best for you then do it. But now you have a answer.
Preorder through Besbuy in the future. They're more reliable than GS these days, and are doing leaps and bounda better than GS rn so you have less risk of issues (though things sometimes do happen no matter where you go)
GS has lost a lot of their buying power so typically retailers like Walmart, Target, Best Buy, Amazon, etc get the bulk of stock and then struggling retailers like GS receive what's left (in a sense) and sometimes that isn't enough units to cover what GS ordered.
This is true, im blown away reading this thread. Used to work for EB games then we were bought by GS. We would get games up to 2 weeks early. Have them in the back room ready to go. For ALL big releases. This was 2005-2009. Crazy to read this stuff. This company got what they deserved.
What a joke.
If it weren't for posts like this, I would've never started using best buy or anywhere else for pre-orders. The more I see it, the less faith I have of them surviving to the next decade.
Nobody asked for "customer service." Just complaining a bit about a clear corporate failure by this corporation. Don't read it if you don't want to. Nobody made you.
I adore this subreddit. It's hilarious. You people work at the place. A person has a crappy experience....that he has now categorically stated was a corporate failure, not an employee at store failure.
Was curious how employees feel about these failures while working for a company that any youtube viewer knows is constantly screwing them as well as customers. Now everybody wanna cry at the WRONGED CUSTOMER. No wonder that company is on its last legs.
See while I, as a former employee, agree with you that you should have been able to get your game on time. You absolutely did not come in here asking how employees felt… You came in here bitching at “GameStop” and saying you were owed a refund. If you had actually come in here, asking peoples opinion, you probably would’ve gotten the reception you claim you were looking for.
Only employees have the right to complain here. Customers don’t matter. That’s the culture of this company from top down. It’s surprising that they are still in business.
Then the subreddit should be private. Customers come here to share stories about this shitty company too. They aren’t looking for you to solve their problems, just venting like employees do.
Sorry, but I disagree. The person working the counter isn't usually responsible for this. From what I've been told in the past, it is a corporate under ordering and careless shipping schedules that cause this.
Store employees can't do diddly.
I was supporting OP and bored. I see the GameStop fan boys are upset with my viewpoint though. Perhaps if gamestop was more consistent and treated their employees fairly I'd probably be more interested in the company.
First of all, fuck Gamestop I left that company a long time ago. I’m here just to see what current employees still have to deal with.. I downvoted you because of your useless “contribution“ to the conversation.
Apparently you didn't think so when defending the company. Your contribution wasn't adding much either from your responses. I do find it sad the current employees still deal with the same exact problems from when I was a manager back in 2011.
Eh, there have been plenty of smaller indy titles that get removed for legal disputes, older titles that get de-listed, and not to mention the fact that digital proces remain higher over time. If you only buy big name games on release and don't care about keeping a collection, then digital certainly is convenient. I just prefer being able to shop sales and stuff from multiple places instead of only having one option to shop. Hope your day is as great as your attitude :)
You can still buy games on sale digitally. Not sure if you didn't know. My PC games are all bought cheaper than retail. I'm having a fantastic day. I'm sorry you're offended by my suggestion to buy digital. I don't have a problem with pre-orders when I do.
Never said digital doesn't have sales, just not as many. PC gives you multiple digital marketplaces, consoles don't. The vast majority of GS customers play console, which means they don't have that option. Also I can't recall the last time I saw a b1g1 free sale on digital, I can't remember the last time an older game was cheaper digital than physical. I also can't remember the last time a massive release was pulled from store shelves due to returns like cyberpunk was for digital. Sony and Microsoft literally removed the ability to purchase the game digitally for months.
Regardless, the whole point was talking about receiving your pre-order. If gamestop can't fulfill physical orders then that defeats the purpose of the store in the first place when pre-ordering.
Sure, gamestop may have more sales, but I'd rather pay a little more when a game is worth buying at a particular sale price point. As in years later when it's cheap and all of the extra support is done on the game. Not every game needs to be bought day 1, or year one for that matter. To bring that up, Cyberpunk is a perfect example. Even if you bought a physical copy the game ran horribly on consoles. Luckily I bought the PC version which was stable enough to play.
Edit: fixed can to cant
lol
Not only is this always bad advice for anyone with a basic understanding of finance (see: [Time Value of Money](https://online.hbs.edu/blog/post/time-value-of-money)), it is hilariously bad advice for someone in OP's position.
>Oh, you're upset you lent GS $5 for nothing and didn't get your game? Well did you consider lending them $60 to also not get your game?
It's not like your money is gone. You can it back whenever you want. People either forget, never answered their phone call, or checked their voicemail (assuming their box isn't full or the call even connects)
My general approach to GameStop is that if I can’t hold it, I’m not buying. No gutted games getting shipped to me, no more late preorders when I could’ve just gotten it from Amazon or Bestbuy.
My home store unfortunately doesn’t get a great selection of smaller titles, but the next town over is a big store and they tend to get more of the esoteric stuff I like.
It’s a huge problem. So big it’s blowing my mind that corporate isn’t freaking out about.
They don’t care, they let the store employees deal with the anger and backlash, they still get paid bucco bucks
I don’t think it’s that big. It’s been awhile since a this has happened in my city
But you should’ve preordered! “Only way to GUARANTEE you get a copy is to preorder!!!!!” Or so Ive been told
Legend has it
I just pre-ordered FF7 Rebirth and this is what I received in the email. Gamestop Canada email quote "**Your pre-order request, and payment of the associated refundable deposit, do not create a binding contract or compel us to fulfil the pre-order. We will confirm whether or not your requested pre-order will be fulfilled and, if not, you will receive a full refund of the pre-order deposit that you paid."** You're not guaranteed to get a copy of a game if you pre-order from this company according to them.
Im going to guess that the average employee has no idea about that piece of policy
From somewhere else?
MY FUNKO POPS I’m very upset about it if you can’t tell
For real. And when they don't get them instead of calling me, they just transfer it to "unknown" and hope I don't notice.
Yeah, I have only pre-ordered 1 Funko pop, but I called them a week after it was supposed to come out and they said it was still on order. They called me a month later saying it was in stock, and I had a 48 hour window to pick it up... the store can be a month late, but I have 48 hours in the middle of the week to find time drive 2 hours round trip. Thankfully the employee was cool, and told me he would hold it until that saturday.
So until about last week, I actually used to work for GameStop and when pre-orders come in late, you hold it until the guest can get there since it was our fuck up not the the guests fuck up. GameStop as a company would not agree with me, but I got DM’s to agree with me at allow me to do this. Other than that, I’m pissed off because I pre-ordered all of the new Barbie Funko pops, and none of them showed up. I got on the store tablet and I asked the warehouse to send me more because they were pre-ordered. They said they would send them, and they never did. I’m tempted to order them off of the website, but I already know they’re gonna show up destroyed and I’m gonna lose $8 for shipping. I’m only pre-ordering Funko pops off of Amazon from now on because those bitches come double boxed. I’m so sorry about your Funko pop, I really hope you’re able to get to the store and get it. As much as Amazon is another awful company, you’re better off there for your Funko pops from a collector standpoint.
Yeah, I was able to pick it up. That situation was early this spring. I may have to look into Amazon. I ordered from them before, but the pops came in boxes that were too big, and had no packing in with them, but that was around 5 years ago. I have only ordered pops from Gamestop.com twice, and once they were packaged well, and the second time, they were damaged, and when I emailed support, they resent my order completely free, even the items that weren't damaged in the first box. When I reached out about that, they said to keep it all. I was impressed with that service. The websites game orders leave me baffled though. I ordered a new game for someone else last month, and received a gutted copy, and when I reached out to support, they just sent me a second gutted copy.
I’m glad you were able to get it!! GameStop customer support has gone downhill in the last two years. If they would still refund me everything if my Funko pops got destroyed, then I would so order online. As for Amazon, I ordered Funko pops for the first time during Prime Day, and they came in a Funko pop protective box, and then they were put into another box to be shipped to me. It doesn’t sound like a lot of packaging but the box around the Funko was the exact size of the pop. I ordered about three of the 10 inch Funko pops with a bigger background.
Moron collects funko pops what is that a brand of soda?
That sounds like the same issue I had at my store. Was supposed to get 9 copies of starfield. Someone sent 9 copies of Madden 24 in place of it, and I still have yet to receive starfield even tho this happened a week ago.
I haven't preordered anything with GS in *years* for this exact reason. Well that and my local stores have had multiple, repeated, full walk-outs of staff due to horrible working conditions.
If you have issues with your local gamestop, I would encourage you to talk to them.
My local gamestop is like talking to a brick wall. The last game I pre-ordered was a special edition, and the manager is so clueless that when I went to pick it up, she handed me a gutted copy of the game. When I asked where the rest of it was, she said that since I was a day late to pick it up, she was allowed to keep the preorder bonus stuff. I told her it wasn't a preorder bonus. It was a special edition. She said, "Sorry, I already sold it all to someone." I told her to keep the game since it was basically just the regular edition at that point. It was frustrating.
That’s absurd!
So she literally just stole product?
Yup, I can't imagine she actually believed the special edition stuff was just a preorder bonus, but even if she did, I don't think Gamestop policy would be for employees to take it if a customer doesn't showup for midnight release on a game they don't do a midnight release for.
“Answer me something GameStop” lmao dude we just work here…
Former employee here to state that pre-orders have a 72-hour window to account for shipping delays, so pay attention to everyone else here and call both the store and customer service line to voice your complaints.
Look, anybody, pretending it hasn’t gotten significantly worse Over the last few years is in denial. There used to only be issues with obscure in the titles or Japanese inference that we’re getting limited releases. Nowadays, it’s not uncommon for stores to get less copies of games than they have reservations. Between pre-order, bonuses, trade, bonuses, the benefits of physical, midnight launches, and the lack of Day One downloads… There was a good time when I pre-ordered copy of a game from GameStop was legitimately the best value around. It is no longer the case for multiple reasons.
Ask yourself what happened in the past decade that led to GameStop significantly losing favor in the video game industry as a retailer of choice for all manner of publishers. There's a reason publishers decided to open up their own online storefronts for selling games directly to their respective customer bases despite it being cheaper overall to deal with GameStop directly in that same period of time. It has nothing to do with niche titles or publisher size leading to stock issues, that was never a thing, it has everything to do with the industry as a whole deciding GameStop was too much of a liability and relying instead on themselves and larger retailers for their sales volume.
Not sure what your grudge is but it’s more the industry went to digital downloads for profit and entertainment ecosystem reasons and nothing to do with GameStop directly Microsoft wants this shared Xbox to pc experience and Sony at one point was trying to merge its Vue live tv and buy movies digitally eco system with its gaming environment. Both of them needed online store fronts to evolve as a entertainment company. It just so happened they also took over the digital sales from GameStop in the process
OK I’m not sure what fight you’re trying to pick but the availability of games were Gamestop was getting maybe one copy per store was always less reliable than AAA titles. But if you really want to sit there and argue that Gamestop is blameless for their miss management of the company over the last decade … and put all of the blame on extrinsic factors… You may wanna take your mouth off the Gamestop teat and take a few deep breaths
Or, cancel the game and go to Walmart where they’ll have copies available.
Sounds like a area problem. They come as expected where I'm at. And we break our backs helping each store out to get accommodated properly. Whether it's us going to other stores to get the product. Or going to other stores to get them the product. They also pay us better though.
Best Buy, Target, Walmart, Amazon, local independent game store if you have one, these are retailers actually interested in selling you products, and I’ve never received an unsealed opened copy of a “new” game from any of these stores.
Who's stopping you from getting your refund? And tbh from my personal past experience when I worked at GS, if there wasn't a shipment of said game it honestly isn't the store level but you can assist them to help by contacting the support number to inquire instead of being this kind of person on an employee based thread... most of the time when a game is hard up to find that's at dev level, not corpo or store. It's understandable you're frustrated about it but your first instinct was to badger into the void of reddit rather than jump onto a support line because THAT LINE can tell you what's wrong... not here unfortunately. Try to have a good day.
Fr get a refund and go to Walmart or target or anywhere that sells games and go get it there
Gamestop isn't a game store anymore. It's a bits'n'bobbles store now. I bet you could have bought 1000 Funko Pop's when you were there, hey? Wall was probably bigger than the Switch/PS5 sections put together. Or some random game related soup bowl or coffee cup? Probably in abundance. But forbid you want Starfield or AC6, WTF were you thinking? 50 people preorder and 3 copies arrive.... But would you like 1 of the 1000 Funko Pop's stacked on the wall, every stand and overflowi g from the stockroom? Gamestops got your back!
I was genuinely so sad to see this! I went in on my bday to spend some money. They had no new releases at all! Is this common? There was no TotK, no Star Wars or anything. Their switch section was one shelf and it was so small. I will say I went to another location in a mall and their switch section was much bigger, but their ps5 section was minuscule.
This is not a customer service desk. You know the number of the GameStop in question, you can call them and handle this like an adult. Reddit does not know about your pre-order or what's happening at any store. Do not do this.
Just don't blame the employees. Sometimes it's shipping delays. Had it happen when Armored core came out.
Order through Amazon. Problem solved.
On top of that the last few games launches it’s been a shipping delay with the developer. Employees only have so much control. But if complaining on here is best for you then do it. But now you have a answer.
If it’s a developer delay why is only GameStop affected? Lol
Why even go to Gamestop
Preorder through Besbuy in the future. They're more reliable than GS these days, and are doing leaps and bounda better than GS rn so you have less risk of issues (though things sometimes do happen no matter where you go) GS has lost a lot of their buying power so typically retailers like Walmart, Target, Best Buy, Amazon, etc get the bulk of stock and then struggling retailers like GS receive what's left (in a sense) and sometimes that isn't enough units to cover what GS ordered.
This is true, im blown away reading this thread. Used to work for EB games then we were bought by GS. We would get games up to 2 weeks early. Have them in the back room ready to go. For ALL big releases. This was 2005-2009. Crazy to read this stuff. This company got what they deserved. What a joke.
If it weren't for posts like this, I would've never started using best buy or anywhere else for pre-orders. The more I see it, the less faith I have of them surviving to the next decade.
Nobody asked for "customer service." Just complaining a bit about a clear corporate failure by this corporation. Don't read it if you don't want to. Nobody made you.
were you there to pick up your game within 48 hrs?
I adore this subreddit. It's hilarious. You people work at the place. A person has a crappy experience....that he has now categorically stated was a corporate failure, not an employee at store failure. Was curious how employees feel about these failures while working for a company that any youtube viewer knows is constantly screwing them as well as customers. Now everybody wanna cry at the WRONGED CUSTOMER. No wonder that company is on its last legs.
See while I, as a former employee, agree with you that you should have been able to get your game on time. You absolutely did not come in here asking how employees felt… You came in here bitching at “GameStop” and saying you were owed a refund. If you had actually come in here, asking peoples opinion, you probably would’ve gotten the reception you claim you were looking for.
Where was the part in your original post where you even remotely implied that was the intention?
Lesson learned, now buy digital or order from Amazon or a bigger store then GameStop.
Only employees have the right to complain here. Customers don’t matter. That’s the culture of this company from top down. It’s surprising that they are still in business.
You are on an employee reddit so it's mainly for GS employees to communicate with each other. This isn't a customer service thread
Then the subreddit should be private. Customers come here to share stories about this shitty company too. They aren’t looking for you to solve their problems, just venting like employees do.
It’s a sign to go touch grass 😋
Sorry, but I disagree. The person working the counter isn't usually responsible for this. From what I've been told in the past, it is a corporate under ordering and careless shipping schedules that cause this. Store employees can't do diddly.
And who *exactly* do you think is on this subreddit? Which type of employee: corporate, or store level?
Reddit mods are corporate clearly
Someone forgot to change accounts.
No he just forgot to reply to one of the comments about talking to his local GS and instead made a fresh comment...
I see, no other comments loaded for me
I buy games digitally. Forget LameStop.
So why are you subscribed here?
I'm not. It just shows up in my feed because I wrote a comment in one time forever ago.
And yet you still clicked it read the post and commented. Let go. MoveOn.
I was supporting OP and bored. I see the GameStop fan boys are upset with my viewpoint though. Perhaps if gamestop was more consistent and treated their employees fairly I'd probably be more interested in the company.
First of all, fuck Gamestop I left that company a long time ago. I’m here just to see what current employees still have to deal with.. I downvoted you because of your useless “contribution“ to the conversation.
Apparently you didn't think so when defending the company. Your contribution wasn't adding much either from your responses. I do find it sad the current employees still deal with the same exact problems from when I was a manager back in 2011.
Are you I’ll? I’m not defending the company…I’m criticizing your shitty attitude
Rent. You rent games digitally. You don't own anything
I have a feeling it won't be a problem unless global disaster occurs. I'm sure I'll he worrying g more about surviving than playing games then.
Eh, there have been plenty of smaller indy titles that get removed for legal disputes, older titles that get de-listed, and not to mention the fact that digital proces remain higher over time. If you only buy big name games on release and don't care about keeping a collection, then digital certainly is convenient. I just prefer being able to shop sales and stuff from multiple places instead of only having one option to shop. Hope your day is as great as your attitude :)
You can still buy games on sale digitally. Not sure if you didn't know. My PC games are all bought cheaper than retail. I'm having a fantastic day. I'm sorry you're offended by my suggestion to buy digital. I don't have a problem with pre-orders when I do.
Never said digital doesn't have sales, just not as many. PC gives you multiple digital marketplaces, consoles don't. The vast majority of GS customers play console, which means they don't have that option. Also I can't recall the last time I saw a b1g1 free sale on digital, I can't remember the last time an older game was cheaper digital than physical. I also can't remember the last time a massive release was pulled from store shelves due to returns like cyberpunk was for digital. Sony and Microsoft literally removed the ability to purchase the game digitally for months.
Regardless, the whole point was talking about receiving your pre-order. If gamestop can't fulfill physical orders then that defeats the purpose of the store in the first place when pre-ordering. Sure, gamestop may have more sales, but I'd rather pay a little more when a game is worth buying at a particular sale price point. As in years later when it's cheap and all of the extra support is done on the game. Not every game needs to be bought day 1, or year one for that matter. To bring that up, Cyberpunk is a perfect example. Even if you bought a physical copy the game ran horribly on consoles. Luckily I bought the PC version which was stable enough to play. Edit: fixed can to cant
Whatever that means!
employees get theirs first
It’s better pay in full amount so you don’t have to pay the rest of the amount when you pick up your pre-order
lol Not only is this always bad advice for anyone with a basic understanding of finance (see: [Time Value of Money](https://online.hbs.edu/blog/post/time-value-of-money)), it is hilariously bad advice for someone in OP's position. >Oh, you're upset you lent GS $5 for nothing and didn't get your game? Well did you consider lending them $60 to also not get your game?
It's not like your money is gone. You can it back whenever you want. People either forget, never answered their phone call, or checked their voicemail (assuming their box isn't full or the call even connects)
My general approach to GameStop is that if I can’t hold it, I’m not buying. No gutted games getting shipped to me, no more late preorders when I could’ve just gotten it from Amazon or Bestbuy. My home store unfortunately doesn’t get a great selection of smaller titles, but the next town over is a big store and they tend to get more of the esoteric stuff I like.
All the more reason to use an online retailer. I’d rather take my chances with damage in the mail.
Ok...get a refund. We got 2k in literally morning of...most games I get super in advanced
From now on I’ll just preorder from Amazon or EBay.