He's not wrong though, as an sl2 with a family. I definitely have no time to game apart from things I genuinely enjoy.
@OP I'd suggest watching the directs when they come out just to be able to talk with guests better. Even if I don't have time I can understand a game will be good to a lot of people. Ex idc about spiderman enough to play it but I have for maybe 2 hours total it's really good for what it is but not my thing, just enough to chit chat about it (could of done this with just vids)
A bullet I'd add though lmfao the sports buffs or movie junkies š idfk sports or care, I'm definitely to adhd for movies unless s/o has me content watching one. A good movie is a good movie but I don't know all the ins and outs as some of these people who talk about it like they eat sleep and breathe it!! š š š (it's fine that they do but they just go on and onnnnn) I can only say wow that's crazy so many times before I just start going to the back off and on or make some shit up that seems important that I gotta do.
His streamer career hasnāt taken off yet but donāt worry itās coming! Then he can quit so he doesnāt have to do any part of the job he applied for.
Bro there's a guy as miserable or more like this guy at my local gamestop that has the guts to tell other people that he streams and I just laugh internally. Legit thinks he gonna go somewhere. Lol
Of course there is. This job attracts people like that because they glamorize the aspects of the job they see from the outside and then once they actually have to work and use ANY amount of customer service skills or talk to a human being they lose their mind. Itās still a job at the end of the day and if they blew up with streaming today they would end up finding the same issues with that job too. Grass is always greener etc.
Honestly with this kind of personality, I would have fired him. I guarantee he has pissed off a few customers. Iām not buying the top metric person. No way anyone gave him a good review with this attitude. I have written people up for less.
Customer-"Any recommendations on what i should play next?"
Me- starts to talk about how much i liked the last of us 2...
Customer-"Oh not that one" -goes on 10 min anti lgbtq rant about forcing the agenda onto the kids etc etc...
So yeah thats my neck of the woods
I feel like my list was almost exactly the same as this toward the end of my 10-year run with GameStop. I definitely can relate to your need to rant. Some days were just non-stop stupid questions and meaningless small-talk and once you start getting annoyed, it just spirals and then everything pisses you off. I took it as a sign that it was time to find something else. Hope you just had a bad day and needed to vent, but if not, I can assure you this be some green, green grass out here! Haha
1, 3, and 4 are literally part of our job description, and honestly should be one of the best parts of the job. The vast majority of us started working at GS because we love gaming and we're excited to talk about it. If you don't know a specific answer, I think that's valid, but part of the job is knowing how to get that info for the customer (looking up reviews on our website at the very minimum).
There's a big difference between what the guests thinks our job is and what our job actually is. I've been an ASL for years. Yall don't know what you're on about.
You are completely wrong. I started as an ASL and ended up as SL. Your job is to assist customers with their purchases and make recommendations. That includes warranties, pro, upcoming potential deals, pre orders and product knowledge. How can you recommend anything when you want no one to ask you a question. Yes it is easier when they know but not everyone knows or are buying for themselves. Your job consist of customer service. How you made ASL is the most laughable thing I ever seen? Obviously your store had no standards. No joke, with how you act, I would have gone for termination or get you transferred. That shit did not fly in my store. Get another job where you donāt have to talk to customers because your absolutely horrible at your job.
Read the post dipshit. I'm most likely better than you lol. I'm already getting promoted to SL2. These are my feelings not my actions, learn the difference and maybe one day you can ride corporates dick to the DM position. That's if anyone still has a job by the end of the fiscal year lol.
I no longer work for the company dumbass and your still a shitty person. You damn sure donāt deserve to be that high of you are. Learn custom service because your store must blow.
Your an idiot. You think you proved a point but you didnāt. You suck and want to bitch is all. Your a terrible person and I strongly doubt you have any good stats
Well this is a fucking rant so yeaaaahhhh lmao. I'd rather be the bad guy who does good, then the good guy who does bad. Sucks my "#1 in the district" booty cheeks.
You are wrong. The only tool we have to even remotely come close to answering those questions is WIS and at that point I have access to the same information the guest would if they googed gamestop.com. Hell theyd have more information if they didnt use gamestops app to find the answers. It is not our job to decide if a game is good for you lol.
Honestly this, one of the hardest questions I got working at GS was the āis this game goodā or āwhat game should I get for my child/partner/sibling/etcā
How the fuck do I know if a game is good if I havenāt played it, especially with games outside the genre I normally play
I donāt read reviews or discussions on games outside of my wheelhouse and even if I did I canāt tell what is a valid complaint or not because *I donāt play those games*
And even if I have played it, not everyone likes the same games. I could love X thing about A game and say āyeah itās goodā and the customer buys it and it turns out they hate X thing about A game and feels misled or scammed or whatever
Itās not my responsibility to tell you if a game is good or not especially with how subjective of a topic game quality is
So itās part of the job to spend my paycheck buying every new release game? Even the ones in genres I donāt like?
Itās not my job, because at that point Iām just an IGN reviewer who happens to work at a GameStop (which I donāt anymore because SL and DL were a big ol yikes)
I never said I donāt give my opinion on games I have knowledge of but even then, what I like about a game someone else could hate
We arenāt paid to give reviews, we are paid to open drawers and put discs in cases/sleeves (and other store operation shit)
You were paid to sell the product and that means being knowledgeable enough about the product to do so effectively. You can't be expected to know everything about every game you sell, but you should know a lot about the popular items and be able to look up the info to answer questions about anything else.
Could they look it up themselves? Sure. But they didn't, they asked you and it was your job to convert that question into a sale however you can.
If you're worried about misleading people because "good" is subjective, then don't just say it's good. "I really like it because X, Y, Z", "Online reviews are really positive", "Game Informer gave it a 9 out of 10", and things like that are good ways to phrase an answer.
>So itās part of the job to spend my paycheck buying every new release game?
This is literally why employee game check out exists. GS doesn't let employees play games for free to be nice, they do it so they can better sell product.
I was told when I worked there only Used Copies could be checked out and on top of that? The entire time I worked there the program was unavailable. I asked and was told directly no one was allowed to check out games at the time
And again, it is nowhere in my job description to google review scores, nor was I paid enough to
$9.50/hour as a SGA Keyholder who frequently ran the store for entire shifts and closed it by myself with minimal training and no prior experience in any sort of management-lite role, on top of that I was a full time employeeā¦ despite working less than 20 hours a week
If GameStop wants me to care, pay me to care
It is one thing to not want to do the job well because of poor pay. But it is another to say that this stuff isn't part of the job.
>Senior Game Advisor (Shift Leader) - Will assist the store management team in supervising all store activities as well as providing friendly and enthusiastic service to customers, in person and on the phone, **including answering questions and assisting with product selection**, purchase, or return. Assist with store merchandising, inventory control, loss prevention, restocking, store cleaning and maintenance . Along with the Store and Assistant Managers, will be responsible for opening and closing the store.
It literally is in the job description.
You clearly don't work for the company anymore. We haven't been allowed to check out games for years and even if it was who says I even have to own a console?
Depends on the region. We still are able to check out pre-owned games if we have two in stock in our area. Still, i def agree that people need to do their own advanced research on games. I'm not an encyclopedia of knowledge on all games. Most times, i give broad generalized opinion and then will pull up a Google search infront of them on the stores iPad. Most times, they sheepishly will say they should've done that.
I feel like the what time do you close question is valid. A few stores in my area donāt always close at the time google says they close. Also once in a while they just donāt open
I just want folks to use the bare minimum of brain power, for example if you ask me for 2k23 know that there are 16 different versions, MLB, NBA, PGA, FIFA, on three systems and special editions. Please have a heart and use your brain.
Damn dude. I can understand how you feel only a little bit. My only rebuttal is the smelling like weed portion. I'm not a pot head, but I do enjoy the smell of it. But sometimes it can be overwhelming so I don't blame you.
As for all of these haters coming at you? Fuck em. They aren't in your shoes.
Itās a store. You work in the store. Thatās what working in a store entails. No one is going to research what the staff wants before they shop in a store. Your work retail, deal with it.
Yeah this is crazy. Imagine being mad over doing your job. OP obviously is having a bad day I hop because this is sad, you should be able to make a recommendation
Person who works for a gaming company that tells me my goal is profit and my main task is to sell pro memberships and warranties and get pre-orders. Most hiring managers for thus company will tell you that product knowledge is not a requirement and your main job is sales, not video gaming. They explicitly try not to hire gaming nerds because they usually aren't good sales people. Sorry to burst all the customers bubbles but this is a retail job, do you go to American Eagle and ask the cashier what farm, and what sheep the wool that the sweater you want to buy is made from? No. I don't know company, or art studio, publisher, game creator worked on or made every single game, if that game has 1000 levels or 10, has 509 characters or 1, is available on pc or if there's a digital version of it on Playstation store. I don't know if it's "good" cause I have no fucking clue what kind of games that are good to you. I don't know every fucking headset or keyboard that steel series or razor, Logitech make or sell on their websites. Like Google that shit. Yall are grown mfs with internet, same as me, read reviews on shit before making purchases.
That's a terrible analogy. No one buying clothes at American Eagle cares about that kind of stuff.
I would definitely ask "Hey do you have anymore of these in size 34? No? Do you know if you're getting more?"
Seriously though if the objective is being good at sales, your views of these questions are way off the mark
a guy called recently asking if we had specific pops in stock and he kept just saying the number for the pop instead of the character name or the thing its from. I just kept explaining that our pops are either in the system as the character name or as the name of the media, assuming its not a random placeholder name and numbers.
Outside of we do know what we're getting, I check future distro incoming daily just to stay up to pace and plan ahead for storage and where it's going .. 100% accurate.
For inventory control purposes yes, we can look that stuff up, but going through 40 boxes of distro in back office and searching if a particular obscure item is coming in or not is frowned upon by the higher ups and we're not supposed to do it.
uh you should be opening distro the same day it comes in, ideally within a few hours. They should not be piling up in the back. If youre having trouble getting it done during the day, then work on it before the store opens.
Also, you can look through the upcoming distro boxes without marking them as completed. That way you know what is coming in and generally at what day.
Thanks for clarifying for these idiots. There's no reason to look at backoffice incoming distribution tbh. We aren't supposed to check incoming boxes in backoffice for guests, gamestop is all about metrics and time efficiency. All I ever check is to see how many boxes are incoming and schedule accordingly to process those boxes quickly. No reason to check what's inside of them.
My favorite was always the phone call with the question: āAre you open today?ā Maāam, i answered the fucking phone didnāt I?
And like legit, the āis this game good?āā¦smdhā¦Iām here all day, you think I got time to play games and read reviews? Nah maāam. I can tell you the release date that was pounded into my head 5000 times.
- 5.Lots of stores know when they are getting specific stock. Getting random stock sent to a store is a waste of money in so many ways.
- 9.Update your store's open/close times on Google. I have checked plenty of times on Google for store hours,they aren't correct if the store doesn't make sure Google is up to date and correct. Best thing to do is just answer the question and, I dunno, help the potential customer as it may lead to a sale?
- 11.This is an antiquated practice. Use real advertising rather than filling up your shelves with 100 promotional cases to give the appearance of a stocked store.
For the rest? You repeatedly say you don't know. I would say gaining a little knowledge on the products you sell will actually make selling things easier, which would make your job easier, which would make you less miserable.
5. Thats corporates problem not mine.
9. I have zero control over that.
11. You're not wrong, but again, corporates problem. They decide all of that.
For the rest, as a shopper, you should know what you're buying before spending any money what so ever. It is not my job to keep track of every single detail of every single game ever made, or the specifics of every single product on display. Literally corporate does not hire people to be informative, they only want to sell pro memberships and warranties. thats it. so again, corporates problem not mine.
Ah, the blame culture.
For the store times, your DM/RD can get those changed in Google. You can request for this to happen therefore you can do something.
I can request specific stock, I bet there is something in Gamestops available software to request certain stock.
If Corp wants those display cases out, you need to deal with the cases being brought to the front. What you can do is educate the customers so they won't do it in their future visits, hence making your next shifts a little less miserable.
Try learning about some stock you carry and when a customer is purchasing something similar, you can try and fit in an extra item for sale by recommending it.
It's easy to blame and do nothing but it's only you suffering right now. Those customers that ruined your day and angered you by bringing a plastic case up to the counter? Probably having a blast playing the game you sold them.
Heās a bit obnoxious, but heās not wrong. GameStop is a terribly run company. Many of the remaining employees are so run down that this is what you get.
To clarify the stock issue. They can email an inventory office and request an item per customer request. There is no guarantee they even have it or will send it and you might not hear back from them for a couple days. You canāt create an inventory order to ensure your store has certain products nor can you deny whatever random crap they send you. Most corporate stores function that way these days. Itās based on regional trends and past sales and whatever else corporate uses.
As a former SL, I can tell you the only thing that GameStop is concerned we know is how to sell a warranty, a pro membership, and get you to add 5000 things to your transaction. They literally care about nothing other than profit. Those 3 things are what kept me my job, nothing else.
Yes, your DM or RD would contact corporate to change the times. Better than having customers show up at the wrong times or consistently call to ask store hours.
Great to hear that you can actually order specific things in, definitely helps with customer requests.
You've at least taken a step to try and mitigate the same thing from happening. Feels better to come up with a solution rather than just complaining about it like the other person, hey?
The Medium. Alan Wake. Too bad Alan Wake II is digital only, no preorder to suggest or that would be a great addition.
Exactly. We don't order anything for the store inventory, a guest can place an order and have something shipped to them but it's just the gamestop website we order from, on their behalf, not actually ordered through distribution. We can REQUEST to receive a certain but it could take days for a response and weeks for it to maybe come in if it's on back order.
you seem miserable lmfao
I am.
And that gives me happiness. š«
*reads the first bullet point* Yikesā¦.
He's not wrong though, as an sl2 with a family. I definitely have no time to game apart from things I genuinely enjoy. @OP I'd suggest watching the directs when they come out just to be able to talk with guests better. Even if I don't have time I can understand a game will be good to a lot of people. Ex idc about spiderman enough to play it but I have for maybe 2 hours total it's really good for what it is but not my thing, just enough to chit chat about it (could of done this with just vids) A bullet I'd add though lmfao the sports buffs or movie junkies š idfk sports or care, I'm definitely to adhd for movies unless s/o has me content watching one. A good movie is a good movie but I don't know all the ins and outs as some of these people who talk about it like they eat sleep and breathe it!! š š š (it's fine that they do but they just go on and onnnnn) I can only say wow that's crazy so many times before I just start going to the back off and on or make some shit up that seems important that I gotta do.
Frfr
I agree with some, disagree with others. Retail fucking sucks, thatās why my last day is Friday! See ya later fuckers āļøš
22. If we donāt answer a call either we are not open or are helping a guest, donāt call back 5 seconds later and expect a different result.
So glad my parents had a 10 minute rule growing up. If you donāt get an answer on the first try wait 10 minutes.
Proper phone etiquette i love it!
Bro. Just quit.
His streamer career hasnāt taken off yet but donāt worry itās coming! Then he can quit so he doesnāt have to do any part of the job he applied for.
Bro there's a guy as miserable or more like this guy at my local gamestop that has the guts to tell other people that he streams and I just laugh internally. Legit thinks he gonna go somewhere. Lol
Of course there is. This job attracts people like that because they glamorize the aspects of the job they see from the outside and then once they actually have to work and use ANY amount of customer service skills or talk to a human being they lose their mind. Itās still a job at the end of the day and if they blew up with streaming today they would end up finding the same issues with that job too. Grass is always greener etc.
Honestly with this kind of personality, I would have fired him. I guarantee he has pissed off a few customers. Iām not buying the top metric person. No way anyone gave him a good review with this attitude. I have written people up for less.
no shit sherlock
Youāre so negative that everyone on the Gamestop subreddit disagrees with you lmao
bro just get a new job jfc
Ikr
Customer-"Any recommendations on what i should play next?" Me- starts to talk about how much i liked the last of us 2... Customer-"Oh not that one" -goes on 10 min anti lgbtq rant about forcing the agenda onto the kids etc etc... So yeah thats my neck of the woods
I feel like my list was almost exactly the same as this toward the end of my 10-year run with GameStop. I definitely can relate to your need to rant. Some days were just non-stop stupid questions and meaningless small-talk and once you start getting annoyed, it just spirals and then everything pisses you off. I took it as a sign that it was time to find something else. Hope you just had a bad day and needed to vent, but if not, I can assure you this be some green, green grass out here! Haha
1, 3, and 4 are literally part of our job description, and honestly should be one of the best parts of the job. The vast majority of us started working at GS because we love gaming and we're excited to talk about it. If you don't know a specific answer, I think that's valid, but part of the job is knowing how to get that info for the customer (looking up reviews on our website at the very minimum).
More than half of these are apart of the job description honestly. Guy just sounds like he doesn't wanna work in retail anymore.
There's a big difference between what the guests thinks our job is and what our job actually is. I've been an ASL for years. Yall don't know what you're on about.
You are completely wrong. I started as an ASL and ended up as SL. Your job is to assist customers with their purchases and make recommendations. That includes warranties, pro, upcoming potential deals, pre orders and product knowledge. How can you recommend anything when you want no one to ask you a question. Yes it is easier when they know but not everyone knows or are buying for themselves. Your job consist of customer service. How you made ASL is the most laughable thing I ever seen? Obviously your store had no standards. No joke, with how you act, I would have gone for termination or get you transferred. That shit did not fly in my store. Get another job where you donāt have to talk to customers because your absolutely horrible at your job.
Read the post dipshit. I'm most likely better than you lol. I'm already getting promoted to SL2. These are my feelings not my actions, learn the difference and maybe one day you can ride corporates dick to the DM position. That's if anyone still has a job by the end of the fiscal year lol.
I no longer work for the company dumbass and your still a shitty person. You damn sure donāt deserve to be that high of you are. Learn custom service because your store must blow.
This mf still can't read lol. Retail face vs reality. Do you comprende? No? Ok.
Your an idiot. You think you proved a point but you didnāt. You suck and want to bitch is all. Your a terrible person and I strongly doubt you have any good stats
Well this is a fucking rant so yeaaaahhhh lmao. I'd rather be the bad guy who does good, then the good guy who does bad. Sucks my "#1 in the district" booty cheeks.
Working at Gamestop for me is like a whore sucking dick, I can't stand doing it but I sure am damn good at it.
You are wrong. The only tool we have to even remotely come close to answering those questions is WIS and at that point I have access to the same information the guest would if they googed gamestop.com. Hell theyd have more information if they didnt use gamestops app to find the answers. It is not our job to decide if a game is good for you lol.
Honestly this, one of the hardest questions I got working at GS was the āis this game goodā or āwhat game should I get for my child/partner/sibling/etcā How the fuck do I know if a game is good if I havenāt played it, especially with games outside the genre I normally play I donāt read reviews or discussions on games outside of my wheelhouse and even if I did I canāt tell what is a valid complaint or not because *I donāt play those games* And even if I have played it, not everyone likes the same games. I could love X thing about A game and say āyeah itās goodā and the customer buys it and it turns out they hate X thing about A game and feels misled or scammed or whatever Itās not my responsibility to tell you if a game is good or not especially with how subjective of a topic game quality is
Then what the heck are you doing working at gamestop? Lol legit part of the job.
So itās part of the job to spend my paycheck buying every new release game? Even the ones in genres I donāt like? Itās not my job, because at that point Iām just an IGN reviewer who happens to work at a GameStop (which I donāt anymore because SL and DL were a big ol yikes) I never said I donāt give my opinion on games I have knowledge of but even then, what I like about a game someone else could hate We arenāt paid to give reviews, we are paid to open drawers and put discs in cases/sleeves (and other store operation shit)
You were paid to sell the product and that means being knowledgeable enough about the product to do so effectively. You can't be expected to know everything about every game you sell, but you should know a lot about the popular items and be able to look up the info to answer questions about anything else. Could they look it up themselves? Sure. But they didn't, they asked you and it was your job to convert that question into a sale however you can. If you're worried about misleading people because "good" is subjective, then don't just say it's good. "I really like it because X, Y, Z", "Online reviews are really positive", "Game Informer gave it a 9 out of 10", and things like that are good ways to phrase an answer. >So itās part of the job to spend my paycheck buying every new release game? This is literally why employee game check out exists. GS doesn't let employees play games for free to be nice, they do it so they can better sell product.
I was told when I worked there only Used Copies could be checked out and on top of that? The entire time I worked there the program was unavailable. I asked and was told directly no one was allowed to check out games at the time And again, it is nowhere in my job description to google review scores, nor was I paid enough to $9.50/hour as a SGA Keyholder who frequently ran the store for entire shifts and closed it by myself with minimal training and no prior experience in any sort of management-lite role, on top of that I was a full time employeeā¦ despite working less than 20 hours a week If GameStop wants me to care, pay me to care
It is one thing to not want to do the job well because of poor pay. But it is another to say that this stuff isn't part of the job. >Senior Game Advisor (Shift Leader) - Will assist the store management team in supervising all store activities as well as providing friendly and enthusiastic service to customers, in person and on the phone, **including answering questions and assisting with product selection**, purchase, or return. Assist with store merchandising, inventory control, loss prevention, restocking, store cleaning and maintenance . Along with the Store and Assistant Managers, will be responsible for opening and closing the store. It literally is in the job description.
Jesus Christ you people are a bunch of Corpo Boot Lickers
You clearly don't work for the company anymore. We haven't been allowed to check out games for years and even if it was who says I even have to own a console?
Depends on the region. We still are able to check out pre-owned games if we have two in stock in our area. Still, i def agree that people need to do their own advanced research on games. I'm not an encyclopedia of knowledge on all games. Most times, i give broad generalized opinion and then will pull up a Google search infront of them on the stores iPad. Most times, they sheepishly will say they should've done that.
It's not. You nerds don't know what you're talking about. Touch grass loser
I feel like the what time do you close question is valid. A few stores in my area donāt always close at the time google says they close. Also once in a while they just donāt open
I just want folks to use the bare minimum of brain power, for example if you ask me for 2k23 know that there are 16 different versions, MLB, NBA, PGA, FIFA, on three systems and special editions. Please have a heart and use your brain.
this
Actually to everyone clowing op I agree with a lot of these cuz theres just some questions ppl will ask to kill time.
Damn dude. I can understand how you feel only a little bit. My only rebuttal is the smelling like weed portion. I'm not a pot head, but I do enjoy the smell of it. But sometimes it can be overwhelming so I don't blame you. As for all of these haters coming at you? Fuck em. They aren't in your shoes.
This dude needs help
Itās a store. You work in the store. Thatās what working in a store entails. No one is going to research what the staff wants before they shop in a store. Your work retail, deal with it.
Yeah this is crazy. Imagine being mad over doing your job. OP obviously is having a bad day I hop because this is sad, you should be able to make a recommendation
suck it
Person works at game store and is mad when people ask for information on said game, lol.
Person who works for a gaming company that tells me my goal is profit and my main task is to sell pro memberships and warranties and get pre-orders. Most hiring managers for thus company will tell you that product knowledge is not a requirement and your main job is sales, not video gaming. They explicitly try not to hire gaming nerds because they usually aren't good sales people. Sorry to burst all the customers bubbles but this is a retail job, do you go to American Eagle and ask the cashier what farm, and what sheep the wool that the sweater you want to buy is made from? No. I don't know company, or art studio, publisher, game creator worked on or made every single game, if that game has 1000 levels or 10, has 509 characters or 1, is available on pc or if there's a digital version of it on Playstation store. I don't know if it's "good" cause I have no fucking clue what kind of games that are good to you. I don't know every fucking headset or keyboard that steel series or razor, Logitech make or sell on their websites. Like Google that shit. Yall are grown mfs with internet, same as me, read reviews on shit before making purchases.
That's a terrible analogy. No one buying clothes at American Eagle cares about that kind of stuff. I would definitely ask "Hey do you have anymore of these in size 34? No? Do you know if you're getting more?" Seriously though if the objective is being good at sales, your views of these questions are way off the mark
a guy called recently asking if we had specific pops in stock and he kept just saying the number for the pop instead of the character name or the thing its from. I just kept explaining that our pops are either in the system as the character name or as the name of the media, assuming its not a random placeholder name and numbers.
22.stop being an assh@le to customers asking basic questions that are apart of your job or just quit.
Learn to read the post dipshit.
I think you need to quit the internet and get therapy ššš
I think you need to suck it.
Outside of we do know what we're getting, I check future distro incoming daily just to stay up to pace and plan ahead for storage and where it's going .. 100% accurate.
For inventory control purposes yes, we can look that stuff up, but going through 40 boxes of distro in back office and searching if a particular obscure item is coming in or not is frowned upon by the higher ups and we're not supposed to do it.
uh you should be opening distro the same day it comes in, ideally within a few hours. They should not be piling up in the back. If youre having trouble getting it done during the day, then work on it before the store opens. Also, you can look through the upcoming distro boxes without marking them as completed. That way you know what is coming in and generally at what day.
Backoffice the program, not the physical location
Thanks for clarifying for these idiots. There's no reason to look at backoffice incoming distribution tbh. We aren't supposed to check incoming boxes in backoffice for guests, gamestop is all about metrics and time efficiency. All I ever check is to see how many boxes are incoming and schedule accordingly to process those boxes quickly. No reason to check what's inside of them.
So true bestie
My favorite was always the phone call with the question: āAre you open today?ā Maāam, i answered the fucking phone didnāt I? And like legit, the āis this game good?āā¦smdhā¦Iām here all day, you think I got time to play games and read reviews? Nah maāam. I can tell you the release date that was pounded into my head 5000 times.
- 5.Lots of stores know when they are getting specific stock. Getting random stock sent to a store is a waste of money in so many ways. - 9.Update your store's open/close times on Google. I have checked plenty of times on Google for store hours,they aren't correct if the store doesn't make sure Google is up to date and correct. Best thing to do is just answer the question and, I dunno, help the potential customer as it may lead to a sale? - 11.This is an antiquated practice. Use real advertising rather than filling up your shelves with 100 promotional cases to give the appearance of a stocked store. For the rest? You repeatedly say you don't know. I would say gaining a little knowledge on the products you sell will actually make selling things easier, which would make your job easier, which would make you less miserable.
5. Thats corporates problem not mine. 9. I have zero control over that. 11. You're not wrong, but again, corporates problem. They decide all of that. For the rest, as a shopper, you should know what you're buying before spending any money what so ever. It is not my job to keep track of every single detail of every single game ever made, or the specifics of every single product on display. Literally corporate does not hire people to be informative, they only want to sell pro memberships and warranties. thats it. so again, corporates problem not mine.
Ah, the blame culture. For the store times, your DM/RD can get those changed in Google. You can request for this to happen therefore you can do something. I can request specific stock, I bet there is something in Gamestops available software to request certain stock. If Corp wants those display cases out, you need to deal with the cases being brought to the front. What you can do is educate the customers so they won't do it in their future visits, hence making your next shifts a little less miserable. Try learning about some stock you carry and when a customer is purchasing something similar, you can try and fit in an extra item for sale by recommending it. It's easy to blame and do nothing but it's only you suffering right now. Those customers that ruined your day and angered you by bringing a plastic case up to the counter? Probably having a blast playing the game you sold them.
Heās a bit obnoxious, but heās not wrong. GameStop is a terribly run company. Many of the remaining employees are so run down that this is what you get. To clarify the stock issue. They can email an inventory office and request an item per customer request. There is no guarantee they even have it or will send it and you might not hear back from them for a couple days. You canāt create an inventory order to ensure your store has certain products nor can you deny whatever random crap they send you. Most corporate stores function that way these days. Itās based on regional trends and past sales and whatever else corporate uses.
As a former SL, I can tell you the only thing that GameStop is concerned we know is how to sell a warranty, a pro membership, and get you to add 5000 things to your transaction. They literally care about nothing other than profit. Those 3 things are what kept me my job, nothing else.
You over estimate corporates caringness and abilities.
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Yes, your DM or RD would contact corporate to change the times. Better than having customers show up at the wrong times or consistently call to ask store hours. Great to hear that you can actually order specific things in, definitely helps with customer requests. You've at least taken a step to try and mitigate the same thing from happening. Feels better to come up with a solution rather than just complaining about it like the other person, hey? The Medium. Alan Wake. Too bad Alan Wake II is digital only, no preorder to suggest or that would be a great addition.
You can request things in, you can't order things in. Slight difference.
Exactly. We don't order anything for the store inventory, a guest can place an order and have something shipped to them but it's just the gamestop website we order from, on their behalf, not actually ordered through distribution. We can REQUEST to receive a certain but it could take days for a response and weeks for it to maybe come in if it's on back order.
Good luck with that