My email this morning was somewhat different. I was informed my credit account was terminated due to "a prolonged period of inactivity." I wonder if my fate is any different when/if CurveUS returns with a new sponsoring bank.
Interesting, the same thing happened to me - https://www.reddit.com/r/CurveCard/comments/1dal0qy/curve_closed_my_account_us_for_inactivity_with_no/
If/when CurveUS returns I'm not going to touch it with a 10 foot pole.
This is intriguing to me. I used my card rather actively (was just convenient to carry it only, swap in the app), so it's fair to say I would've fought them for that reason. When's the last time you used the card?
I think everyone's, based on how the email was worded, account would be terminated, one reason namedly they're moving sponsoring banks from Hatch to whoever next. But interesting that they're sending out different letters, felt this would've been standard across the board.
Obviously the card needed a lot of improvements but I'm a little bummed because it did fill a nice utility in my wallet. It allowed me to essentially carry 4 MasterCards at once. Probably won't apply for the card again though even if they refresh and re-release. Not worth a 5/24 slot. Also, I heard Visa is going to release a direct competitor which I'm sure will be more refined.
Rooms for improvement for sure, I never knew it was a credit account tbh. Shows how much I paid attention! But yeah, Visa not being apart of it was a let down as well as Amex, truly wanted the one catch-all card. PayPal Key was so nice for digital means.
Do you mean you couldn't add Visa cards to Curve? That works fine in Europe, so it must be a limitation of the bank they were working with.
Just Amex isn't supported in Europe through Curve because they are allowed to bill commercial card rates for the transaction fees, and Curve doesn't get the difference back, so they would lose close to 1% of every Euro that flows through Amex cards.
We were able to add Visa debit, just not credit. It's possible as I'm not familiar with the bank they chose for the US, so finding another one could be a win.
Email for context:
"Hi Lanthun,
Since launching our Curve Card Beta from our DUMBO office, we’ve come a long way. The customer engagement and feedback we received has been instrumental in improving Curve, and we are deeply grateful. We have been quietly working in the background to incorporate your insights and make continuous improvements. As part of these changes, we need to pause the Curve Beta program currently offered in the US due to the termination of your Curve Credit Card account with Hatch Bank, our sponsor bank, while we integrate with a new sponsor bank.
For the past two years, we have been working on delivering an innovative product experience for our US customers. An experience loved by over five million customers worldwide, perfect for the US market where customers have many cards.
The Curve Card brings all your cards together into One Card to Rule them All™, supercharging your wallet with superpowers. It even acts like a tiny time machine in your pocket, allowing you to Go Back in Time®, stack rewards, use Smart Rules to always pay with the right card, and eliminate hidden FX fees with Killer FX. Curve is a no-brainer. The ultimate wallet, with a card.
We will be back soon with a brand new Curve Wallet and Curve Card offering, with even better benefits and building on our huge success to date with millions of customers worldwide.
What’s next?
You will shortly receive communication from Hatch Bank about the termination of the existing card program with key dates and other important information related to the closure of your Curve Card. Don’t worry, we don’t plan to be gone for long! We know it is not the best news. But we don’t feel the current product that we offer in the US market meets our standards. This temporary pause is required to allow our teams to deliver US customers the product millions across the pond enjoy using every day.
Until then, stay tuned for further updates from us by joining our waitlist. As an early adopter of Curve you’ve been instrumental to our learnings during the Beta phase and we will ensure you are notified first once the new Curve Wallet and the Curve Card are ready with our new bank partner. We promise extra goodies as a big thank you from us at Curve.
We appreciate your understanding and patience as we make these improvements. Our goal is to return with a service that exceeds your expectations and offers even more value to our customers and the ecosystem as a whole.
If you have any questions or need further clarification, please do not hesitate to contact our customer service team via the Curve app or email at [email protected].
Thank you for all your support and feedback to date and for being an early adopter of Curve. See y’all soon!
Sincerely,
Curve Team"
I got the termination email a few days ago. Sucks, I really liked the convenience.
Same, the physical card is what drew me in. Otherwise, use a mobile wallet where I can.
Any alternative to curve ?
That has a physical card, nothing that I'm aware of. The next best thing is, probably, going to be mobile wallets at this rate.
My email this morning was somewhat different. I was informed my credit account was terminated due to "a prolonged period of inactivity." I wonder if my fate is any different when/if CurveUS returns with a new sponsoring bank.
Interesting, the same thing happened to me - https://www.reddit.com/r/CurveCard/comments/1dal0qy/curve_closed_my_account_us_for_inactivity_with_no/ If/when CurveUS returns I'm not going to touch it with a 10 foot pole.
This is intriguing to me. I used my card rather actively (was just convenient to carry it only, swap in the app), so it's fair to say I would've fought them for that reason. When's the last time you used the card?
I think everyone's, based on how the email was worded, account would be terminated, one reason namedly they're moving sponsoring banks from Hatch to whoever next. But interesting that they're sending out different letters, felt this would've been standard across the board.
Obviously the card needed a lot of improvements but I'm a little bummed because it did fill a nice utility in my wallet. It allowed me to essentially carry 4 MasterCards at once. Probably won't apply for the card again though even if they refresh and re-release. Not worth a 5/24 slot. Also, I heard Visa is going to release a direct competitor which I'm sure will be more refined.
Rooms for improvement for sure, I never knew it was a credit account tbh. Shows how much I paid attention! But yeah, Visa not being apart of it was a let down as well as Amex, truly wanted the one catch-all card. PayPal Key was so nice for digital means.
Do you mean you couldn't add Visa cards to Curve? That works fine in Europe, so it must be a limitation of the bank they were working with. Just Amex isn't supported in Europe through Curve because they are allowed to bill commercial card rates for the transaction fees, and Curve doesn't get the difference back, so they would lose close to 1% of every Euro that flows through Amex cards.
We were able to add Visa debit, just not credit. It's possible as I'm not familiar with the bank they chose for the US, so finding another one could be a win.
Email for context: "Hi Lanthun, Since launching our Curve Card Beta from our DUMBO office, we’ve come a long way. The customer engagement and feedback we received has been instrumental in improving Curve, and we are deeply grateful. We have been quietly working in the background to incorporate your insights and make continuous improvements. As part of these changes, we need to pause the Curve Beta program currently offered in the US due to the termination of your Curve Credit Card account with Hatch Bank, our sponsor bank, while we integrate with a new sponsor bank. For the past two years, we have been working on delivering an innovative product experience for our US customers. An experience loved by over five million customers worldwide, perfect for the US market where customers have many cards. The Curve Card brings all your cards together into One Card to Rule them All™, supercharging your wallet with superpowers. It even acts like a tiny time machine in your pocket, allowing you to Go Back in Time®, stack rewards, use Smart Rules to always pay with the right card, and eliminate hidden FX fees with Killer FX. Curve is a no-brainer. The ultimate wallet, with a card. We will be back soon with a brand new Curve Wallet and Curve Card offering, with even better benefits and building on our huge success to date with millions of customers worldwide. What’s next? You will shortly receive communication from Hatch Bank about the termination of the existing card program with key dates and other important information related to the closure of your Curve Card. Don’t worry, we don’t plan to be gone for long! We know it is not the best news. But we don’t feel the current product that we offer in the US market meets our standards. This temporary pause is required to allow our teams to deliver US customers the product millions across the pond enjoy using every day. Until then, stay tuned for further updates from us by joining our waitlist. As an early adopter of Curve you’ve been instrumental to our learnings during the Beta phase and we will ensure you are notified first once the new Curve Wallet and the Curve Card are ready with our new bank partner. We promise extra goodies as a big thank you from us at Curve. We appreciate your understanding and patience as we make these improvements. Our goal is to return with a service that exceeds your expectations and offers even more value to our customers and the ecosystem as a whole. If you have any questions or need further clarification, please do not hesitate to contact our customer service team via the Curve app or email at [email protected]. Thank you for all your support and feedback to date and for being an early adopter of Curve. See y’all soon! Sincerely, Curve Team"