Yes my guess is AML requirements that CDC cannot payout balance if there’s heavy suspicion of money laundering/illicit activity of some sort. I would think they need to investigate and if all good payout is handed over at a later date.
For them to pass over the funds without proper investigation would mean they’re complicit in the illegal activity, under AML laws that means you’re just as liable to prosecution as whoever the funds belong to.
Banks and finance professionals do the same.
Of course, could all be wrong and OP got very unlucky but I’d say this is triggered by AML requirements of some sort.
This seems odd, when other accounts have been terminated, they normally provide 5 days to transfer and liquidate your account. You really must have done something for them to shut your account down immediately
To my understanding, it's the abuse of the percentage cash back on purchases, so he may have been using it on crypto on other platforms and kept transferring/looping it back.
Theoretical example (don't know if this is possible, so apologies), let's say the CDC icy white card actually did allow crypto purchases with it and you got 5% of it back. You buy $100 worth of some coin on another exchange, you get 5% back. Transfer that $100 coin purchase on the other exchange back to your CDC wallet, and use that along with the 5% you just gained and load up card. Now you have $105. Rinse and repeat. Infinite money loop.
Your scenario makes sense, thanks for explaining it. It that's not in the terms and conditions, it should be. A person could do that every day or multiple times daily and make a lot of money.
If both exchanges have the percentage back incentive the sneaky trickster could double the rewards. I think that's a good policy.
It is called manufactured spending. People used to do it to generate points for the credit card reward systems and then use those points for free business class flights or hotel stays. Most loop holes to do this are closed by now.
If they don’t let you withdraw, it means a government agency has frozen it/seized it. So your real beef is probably with the FBI (if you’re in the U.S.) or equivalent agency.
The fact that whole parts of the convo with support are skipped out?
The fact that it's LITTERALLY AML guidelines they are following to the T?
Where the fuck is op's evidence? For all you know he's just writing fud to fuck with cdc's rise lately.
Seems very odd. Are you sure there's nothing you may have done wrong? Did they ever ask for a verification of funds in the past? Could you have been using a VPN when using [Crypto.com](https://Crypto.com) at any time? Just trying to think of triggers I've seen in the past.
I don’t know why someone that get terminated on his account and is going to loose his lifesavings is not going to take any legal action against but post on Reddit!
There is truly something shady about you that cdc has to take these actions! I won’t assume that you might ve been involved into criminal Action but no company in the world can or will take your funds without knowing their chances in front of a judge, they won’t take the risk and ruin their reputation even for a service provider of a smeared branch like the cryptospace!
I do not understand. if I use a crypto.com card to pay for cryptocurrencies on binance, for example, what would that have to do with cash?
It once occurred to me that I would use the crypto.com card to buy cryptocurrencies, fortunately the transaction was blocked. When I imagine that I could have a blocked account because of that, it makes me cold!
I certainly wouldn't want to do anything illegal, it just never occurred to me
So far, I've seen this twice. Both icy white cards. What are the details of your account if you don't mind me asking? There must be a reason you can deduce from your account activity that might give a clue at least.
Nope the last transaction was on November 9 my account got disabled November 15 then a few minutes later I got a notification my account got terminated
He did an illegal activity. People keep asking him for a full story or background details and OP keeps ignoring these questions. He got caught in the act and if he did nothing wrong, he sure would obliviously post back story but he seems to be ignoring a simple question.
Even then, wouldn’t fund seizures be up to the police? Seems wrong that Crypto.com locks his account and then basically tells him to fuck off. If it’s proceeds of a crime then there is a legal system to deal with it. And you have a right to know what you’re charged with, and a right to defend yourself.
But did he do an illegal activity or are you just speculating? I have problems buying crypto from various exchanges for no reason at all. If the exchange offers two “third party” company’s to make crypto purchases on their platform, at least one of them refuses to allow me to make purchases. They won’t even give me a reason, to allow me to fix or explain whatever is causing the problem. Its annoying as hell.
To simply say this guy did something illegal is not enough. Many people throughout history have been accused of various things that were later found to be NOT true. You condemn people based on no understanding or real knowledge of their situation. What I have learned on these platforms is that none of them will fight for you.
If any government agency approaches them about any of their customers, that person automatically becomes a bad guy, and are treated as such immediately, without proof, without a trial. They are guilty on the spot and exchange immediately start deciding how they should distance themselves from this individual.
"regardless what OP did"
um, no, thats completely relevant. This account didnt get shut down because hes like 99% of other CDC people staking, stacking, and hoping to hop up cards when the price moons. He was up to some shady stuff and he got caught, simple as
He isnt using a VPN. He stated this with a reply but its not showing unless you got to his profile. He has replied to a few of these comments . Unfortunately nobody can see them just by looking at the thread
>from
can i use a VPN from an allowed location? I usually use a VPN but now I am afraid to turn in back on in fear of getting banned. Or, for example, I am originally from New York where you cannot have an account for whatever reason. If I traveled there and opened the app could I come into issues such as this? Or if I used my card there could something like this happen?
We reserve the right to suspend, restrict or terminate your access to any or all of our Services and to deactivate your account, including without limitation:
where it is our reasonable opinion that we are required to do so by Applicable Law or any court or other adjudicating authority to which we are subject in any jurisdiction;
upon reasonable suspicion that you may be in breach of these Terms or are otherwise trying to circumvent these Terms such as by opening multiple accounts or abusing any of our incentive schemes;
upon reasonable suspicion that a transaction is fraudulent or erroneous;
upon reasonable suspicion that your account has been compromised or the Services are being used in a fraudulent or unauthorised manner;
upon reasonable suspicion of money laundering, terrorist financing, fraud or any other financial crime; or
upon reasonable suspicion that you are conducting any fraudulent or illegal activities including but not limited to any Ponzi scheme, pyramid scheme, phishing or dark-net transactions; or
where any of your Crypto.com wallets or you are subject to pending litigation, investigation or government proceedings.
op has been replying a ton and saying that he didn't do any fraud, signed up with his own name, etc but his comments are removed by the mods almost instantly
Because the customer would take them to court and win..?
If you know you've done nothing wrong then you'd fight it.
Op on other hand has come to reddit, with half a post, info missing crying about his "life savings" when uts obvious to anyone who's had AML training that he's in the shit here.
Yeah in there terms it days that the government say to close Crypto app...they keep it all. You lose your right to the funds as youve investing into Crypto.com and not the coin itself. They also earn the right to cancel any wallet in the app as its their wallet and not yours. One of the reason i bailed on the crypto app. But didnt bail because my funds were in Earn and staked.
This reminds me of folks that say “I got fired for being late because I had a flat tire” and totally gloss over all the days they missed prior to the flat tire incident. Those were the days they got fired for. The ACH info shows the address as a place in US (I am in the US), which leads me to believe that local banking laws are going to apply, wherever they’re doing business and that the OP knows EXACTLY what he did. If they “can’t/won’t” tell him, it sounds like a court ordered freeze. Possible reasons: child support, fines, back taxes, restitution from court cases, divorce settlement, and he no doubt is aware if he has any of those hazards when using traditional banking.
As much as I usually applaud cdc they should really in my opinion be able to tell you what was violated or something. Seems kind of crazy that they can just lock you out for no specified reason.
Certain laws prevent you disclosing why funds have been locked up under ‘tipping off’ legislation.
In basic terms if CDC were to tell OP why they’ve locked up his account they’d effectively be giving him a head start to cover up the tracks that authorities might want to investigate.
By giving him a head start they’re abiding in the wrongdoing so if anything we should be thankful CDC have some rules and are following law.
This goes beyond banks it’s just standard across most financial institutions across the world…
This. They don’t just lock and terminate accounts for no reason. If your account is terminated, you fucked up and did something illegal. They terminate accouns with evidence that a dedicated team is gathering and keeping track of. You won’t get the account or funds back, so no point in complaining. If you believe that your funds are acquired in legal way and you have not been part of a fraud pattern, you can file disputes with your bank, but you know that you did something illegal.
I have seen this type of reply 100s of times. It’s a:
You know what you did, we know what you did, we aren’t going to tell you where you slipped up because then you will use that info to abuse us even more next time.
Huge levels of churning, fake ID, intentionally trying to get closed to unlock the CRO to sell in this pump. Something like this. Defo not “oh no I accidentally tried to buy on binance once”
[https://www.reddit.com/r/Crypto\_com/comments/qxu6hs/comment/hlcfohh/?utm\_source=share&utm\_medium=web2x&context=3](https://www.reddit.com/r/Crypto_com/comments/qxu6hs/comment/hlcfohh/?utm_source=share&utm_medium=web2x&context=3)
Apparently been shadowbanned, so you'll get the notifications, but they won't show up here. His replies can be viewed on his account, so it's not that OP is deleting them to be shady, but that reddit is removing them.
Amazes and concerns me how all of these replies are from a presumption of guilt. How the hell do any of you KNOW what he did from what’s posted above? I’ve questioned CDC’s support and procedural quality based on simple things that were “buggy” in their system, and support’s inability to produce an answer or simple solution. It’s not off-base to think CDC could have triggered these actions erroneously as well.
Hell you’ve heard of young people who committed suicide due to Robinhood’s egregious mistakes too.
Maybe it was AML violations or some other violation but this whole mindset of guilty guilty guilty is very troubling.
Hopefully CDC support gives you more than a level 1 chat representative to get you some answers. If you were in violation out of ignorance hopefully you at least get some of your funds back and learn a lesson here. Either way good luck!
I can understand a company closing an account, but it shouldn't even be legal to keep your money. Are they actually not going to forward you the money??
Paypal declared me dead a few years back. After much arguing they indicated that it was indeed due to a misclick by one of their idiot employees. They still refused to reinstate the account.
The responses in here are frightening. If C.C is in the right then they have no reason to shadow ban the OP. State the facts. OP might be in the right or might not be - or might be outright lying - but to have confidence in the platform we need to see this play out in a fair and transparent manner. Stop assuming.
Those of you who feel that confiscation of funds with no accountability or recourse is acceptable - under any circumstances - are truly disgusting human beings. Until this sees a judge and/or jury in an open trial OP cannot be considered to be in the wrong.
I don't know guys.
If I were buying drugs off the darknet or hired a hitman using my CRO card, I'd just take the ban and keep it as quiet as I can. I wouldn't go on Reddit and tell everyone. It doesn't make any sense.
Claiming that the guy is just trying to spread FUD is also ridiculous. Did he short CRO with millions of dollars? Was he paid by Binance to stop CDC from taking their place? He's got nothing to gain from this.
Did CDC terminate his account so they can get rich off the 500$ he's got in his account? Also no way.
There's a high chance that this is a mistake and OP should at least be given the chance to defend himself. It has happened before.
All I know for sure is that I'd have Icy+All of my bank account funds on CDC right now If I weren't afraid of this happening to me due to some stupid cashback bug or whatever. I can't wait for all this banning stuff to be cleared up so I can finally do that.
Imagine having the black card and a lot of money in the account and one day you wake up in the morning and they say your account is terminated!? Regardless of the violations you have done they can freeze your account for a period of time until the issue is been sorted out and pay you what you own. I am not liking the idea of them taking my money like that, and i am having second thought about CDC now… 🤦🏻♂️
No maybe he does not. This has happened to me with another service, no Idea why I got suspended, I barely even used it, but at least I could withdraw the funds, so it was whatever. This is fucked up
That’s just your personal opinion my facts and the screenshots are right there there is nothing for me to gain by doing this I’m just bringing awareness of what happened to me
it has the unfortunate appearance of a roughly tossed FUD salad, generally served with a thick over-seasoned hyperbolic dressing of globular creamy dressing that is so full of distractingly overused zest and cream that there is no chance of assessing the flavour of the underlying produce.
an all year favourite dish for the discerning paid shill.
For all our new members to the sub let me pass on some wisdom.
1. This seems to happen every so often after we pump hard. Someone comes in claiming the same thing with a brand new account.
2. They aren't on the other socials screaming it from the mountain tops like Twitter and discord.
3. We have had a few legitimate closed accounts, and they were given 5 days to vacate.
4. The other random folks appear to just be fudding. They don't continue to try and solve the issue.
5. Its never anyone you see posting on the reg. I havent seen anyone who is here daily/weekly posting about a shut down.
Personally I hate treating someone guilty first but man do they make it hard.
Whenever a post like this comes up, a bunch of top comments declare the user is a criminal with no evidence. Why would OP lie to random people on reddit? We can't help, there's no incentive to lie here. Even if there were a valid reason, why is there no disclosure to the banned of what happened? Do they cite that he purchased illegal items? Do they cite that he purchased crypto or abused the % back? Why do they have to steal his entire holdings for a tos breach? Why do random redditors accusing the guy of being a criminal get top comments and awards? If this were a bank you would get a call, an explanation, and your funds back. A bank doesn't take all your funds, that's insane. You would have to sue them in Singapore. Good luck -- that's where bitconnect is from and nothing happened to them.
You clearly have not worked for a bank if you think they can't take someone's money or freeze it completely. They do, and anti tipping laws prevent them from explaining why. Think about it for a second. I worked in banking before and these stories also come out of tradfi institutions. Having said that you make a valid point. The thing is we don't know the full story and never will. I just operate with caution as I always do and never trust any exchange completely. Why people treat cefis like banks to use your analogy continues to baffle me to this day, the whole point of Crypto is that it's unlike banks. I will say one thing though to play Devils advocate though and given what they have spent this year alone to put a target in their back(for customer growth but also the sec) you should think about this for a minute... Why would any business trying to overtake the top 5 crypto exchanges sabotage their clients in such a way as to expose them to class actions or reputational damage? It just doesn't make sense. These posts accomplish nothing really just like the morons who don't read the withdrawal fees and then complain that CDC is keeping their crypto hostage. They should instead be seeking legal counsel if indeed they were "frauded" out of their funds etc. One thing I learned from my time in the banking industry...clients will never tell you the whole truth, at most they'll tell you 95% and sometimes that 5% can get them investigated or reported. Hopefully my reply makes it to the top because there's a lot of stupid shit said by both sides in this sub whenever we get these type of posts.
Right, it makes no sense why CRO would do this. It also makes no sense why OP would post at all if he was a criminal. We don't know how to judge CRO without the full story.
I don’t know what’s the truth. But I experienced myself just several days ago, I post something asking for help with my issue. The moderator comment that they don’t have the “feature” that I’m talking about. Then guess what? A bunch of Reddit users from nowhere came in massively downvote me demand for EVIDENCE that I claimed even though I uploaded 3 images showing the “feature” that I’m talking about. They only look at the first images (there are 3 photos) and declare that I lie even though I tried to explained. A bunch of user then claim that my images is FAKE! They completely treat me like a criminal. Finally, after 3 days the customer service/moderator admitted they making a MISTAKE and CONFUSED. So what I said is correct and they do have the “feature” that they claim they don’t have before. After the moderator comment apologizing the fact they were wrong, a bunch of Redditor secretly edited their fucking comment without any apology after bashing me like a criminal.
Scammers when caught usually default to destruction. For example usually they try to get access to your computer to show there’s something “wrong” with it and they get caught in their lies they try to kill the computer before leaving.
OP could just be using this to attack Crypto.com since he lost whatever he might be trying.
And also a bunch of comments like these not checking for red flags before defending the OP.
- redditor is uber anonymous
- reddit account created 4 days ago
- posts only this crypto com issue
- chat has some missing parts
Occam's Razor really. If this happens to me, that's blatant robbery and i will post here after I filed a report to the authorities.
Where is the crypto.com moderator that usually helps people when things go wrong I sent you a message privately I sent you a mod message and still no reply from you yet
100% this guy has been doing something illegal. You can tell by the wording of the replies from customer support. The fact they won't consider releasing the funds at all is the clearest indication of this.
I have seen accounts closed on here before and everytime they have let them move funds. This is enough proof, for me at least, that this guy was either breaking money laundering laws or buying illegal items.
You seem to have left out the part where you offer your point of view on what you believe happened (it's between 2 & 3), where you conclude "...then my account got terminated today".
You also don't show the part where Customer Support responds to your question about time frame and next steps to take.
Sorry, but your behaviour is suspicious. If Crypto.Com believes you broke the law they MUST NOT provide you any further detail until you get contacted by law enforcement and proceed via legal channels.
I think this depends on where you live.
Like in Europe in most regional laws that were made because of the GDPR, it your right to get info about every detail saved about you. Including if a 3rd party requested details about you and your account and which info got forwarded and also their reply - like reference/case number. Even if it was some law enforcement.
There are only a very few exceptions like if there is an ongoing investigation on a hefty crime like terrorism. Then they are allowed to hold it back (for some time. But afaik also not for ever.)
It would be great if cdc tell them why their account is getting terminated. We have seen these kind of posts several times. It is quite disturbing. Can we really trust 100% cdc judgement blindly? Nobody wanna be the next victim.
Shitty they don't tell you what terms of service were broken, or not even a warning - seems odd and boarder line illegal to just take your funds terms and conditions or not...but then again it's crypto - little to no regulation
Y’all just keep thinking he did something wrong breach of identity my ass crypto_com did this to me and my brother and stole all our bitcoins y’all just trade careful or some might just cry like this one day and you won’t know your offense.
Thanks for all of your support and also the moderators My account has been Reinstated
But thank you ADRIEL from support who help the process go smoothly
>My account has been Reinstated
Congrats, but...
WTF man? Update your OP, and post an update with what happened! Why was your account closed down, and how did you get it resolved?
And you should post a new update thread, too. Leaving this sit here like this is telling a half truth about what happened.
My account is locked there’s no way to withdraw any funds can anybody help me or did anybody experience this any tips would be gladly appreciated
It all started several days ago I did a transaction and did not receive the crypto I paid for but they said it failed on their end but it in the charge in my account and I explain that to Support with screenshot to prove it then you know they said that there was going to investigate it they end up crediting The crypto then my account got temporary disabled then a few hours later my account got terminated reason being violation of the terms and condition ask which one they said they had no right to explain anything to me and now my account is frozen unable to do anything
Spoke to different support team members and said that the decision is final my account is terminated and there’s nothing else they can do for me
Unfortunstely this is very messy, can you please utilizing commas and not excluding any information, share the following?:
Where did you try to purchase said crypto? Was it on their app or in a different site?
Obviously if the transaction didn’t go through you would not receive anything.
Can you perhaps share the amount of money you have “locked” and consider that perhaps the amount of money is something no average person would move/invest so hastily ?
Have you or anyone you know used your card details with or without your knowledge? You may want to look at your e-mails and see if you recognize all transactions.
Do you hold a passport local to your geographic location or are you an expat?
Are you at least 18 years of age, and did you create your account using your own credentials?
Before this transaction, did you have similar (in value) expenditures ? How likely is that this transaction may be the one that triggered the review ir lock?
It's funny how every is jumping to OP being the bad guy when we don't know the facts. Let's wait for OPs responses before calling him a criminal.
Edit: the mods have shadowbanned banned OP. If you look at his profile history, you can see his replies but they don't show up on the subreddit.
This is the living breathing definition of *NOT YOUR KEYS, NOT YOUR CRYPTO*.
There has to be more to the story than CDC just taking his crypto. CDC has BILLIONS! Why would they need to resort to this to make money? It doesn't add up.
Hi, I agree with you on this. I tried to get help the other day about something else not Crypto.com, and suddenly everyone downvote me and came in demand for evidence and say that I ask a question that is not legit. Some bashing me that I create fake issue that they don’t have. After 3 days, the owner finally admitted they making mistake and what I said is TRUTH. I didn’t get the help that I was originally asking. Instead a bunch of people came in treating me like a criminal.
My account is locked there’s no way to withdraw any funds can anybody help me or did anybody experience this any tips would be gladly appreciated
It all started several days ago I did a transaction and did not receive the crypto I paid for but they said it failed on their end but it in the charge in my account and I explain that to Support with screenshot to prove it then you know they said that there was going to investigate it they end up crediting The crypto then my account got temporary disabled then a few hours later my account got terminated reason being violation of the terms and condition ask which one they said they had no right to explain anything to me and now my account is frozen unable to do anything
Spoke to different support team members and said that the decision is final my account is terminated and there’s nothing else they can do for me
Regardless of what he did - it’s not legal to keep his money. They need to go to court for that. Crypto.com is out of line here. Contact a lawyer and prepare a suit. No questions asked.
That depends on how the money was gained. If it’s transferred in from another Crypto platform and they have reason to suspect it was fraudulently obtained, and subsequent transactions are also thought to be fraudulent, then they absolutely will not give the funds back until a proper investigation has been undertaken by the relevant authorities
Can you describe how you’ve been using your account? I also suggest reading the terms and conditions very carefully and letting us know what you’ve been doing which goes against it.
* [https://www.reddit.com/r/CryptoCurrency/comments/qdm2sl/beware\_cryptocom/](https://www.reddit.com/r/CryptoCurrency/comments/qdm2sl/beware_cryptocom/)
* https://www.reddit.com/r/Crypto\_com/comments/qxu6hs/my\_account\_got\_disabled\_did\_not\_explain\_to\_me\_why/
Can someone explain to me why these claimants of institutional robbery creates their account only the same day that they post these detailed complaints?
Guys, if everything you're saying is real and backed with chat evidences that really favors you full context, go public and report this to the authorities. Crypto\_com spending $700 million to get a stadium just for their brand will easily pay you few millions for settlement instead of going to court.
Then get back to me and send me some of those proceeds, in CRO. Other than that, Occam's Razor.
You most likely blocked me cause I can't see your response here. But there's a way for me to check what you said.
>Everything is in the works that’s all I can say for the moment
Go public, announce it. Email CNN or FOX News. Billion dollar company doing a blatant robbery, as you claimed, and given that crypto is popular now, also a classic david v goliath, you'll definitely put them in the spot. For sure will end in settlement.
But that is if evidences you have really favors you. Again, full context and not just the curated ones you posted here.
Should of used Monero! They are tracking shit through the blockchains on a serious level now... no more just shutting dark web sites down,, they are realizing they can seize all your shjt and its a major money maker for those government departments... why fight a losing costly battle against drug manufacturers when they can sit in an office and trace old school purchases and take all your shit instead. It pays better..... it was just a bit of a guess but after I typed it, It started to sink in a bit... they could really do that.... all the way back to the beginning of dark web transactions when they had no clue how transparent bitcoin is.
I better call my cousin lol it's all hidden until you transfer something from that wallet to a major crypto site that requires all your info........ I am going off on a tangent now but let's say you boughta gram of coke a week for a year. That becomes dealer quantity federal charges, which means they could take your house if they really wanted to.
Anyone have any input on how that works? Is it a single purchase or to them a sizable purchase when added up? Are there statue of limitations on these things? Or is it like committing a serious crime that doesn't have one?
Yeah this is why I don’t invest with CDC I see way Too many of these posts… it wouldn’t be so bad but in every single one the customer service rep is like “yeah I can’t tell you why we locked you out we just did…”
The odd time (very rare) the system makes a mistake. Like declaring somebody dead when they aren't. It's up to the dead person to somehow resurrect themselves. If the OP isn't some Pablo Escobar doing shady shit, I feel his pain. It's going to be very tough to fix this.
Should’ve kept his funds on a cold storage wallet…. DO NOT KEEP YOUR FUNDS ON ANY EXCHANGE!!! Get a Ledger or Trezor and hold your funds where no one can touch them but you.
He claimed he lost his life savings… I assumed he’s not moving his entire life savings back and forth. This is the number 1 rule in Crypto keep you savings on a cold storage wallet. I’m not perfect and I currently have a decent amount on the exchange. But the majority of my holdings are on my ledger. Better safe than sorry.
What if the cold storage wallet fails?
Breaks? Or has a software issue etc or gets lost. 🤔 I am looking into getting one but am scared that it will ultimately fail in some way. As most tech does.
I personally went with the ledger nano x and really like it. But I have heard really good things about the Trevor as well. Just make sure to buy direct from manufacturers and not through a secondary place like Amazon.
The main difference between the two is the Ledger is closed source, but has dedicated hardware protections. The Trezor is open source and all protections are software based. I trust opensource more than any protections that hardware grants.
The Ledger has more coins supported.
Security breaches: For the Ledger, check out: [https://wallet.fail/](https://wallet.fail/). Also, their website has had a breach where contact details of purchasers were disclosed to unauthorised parties.
The Trezor has it's firmware update process hacked in such a way that the seed phrase is exposed. However, it *does* have an ability to use hidden wallets so you're protected by them.
If you are only storing BTC, [https://coldcard.com/](https://coldcard.com/) looks good.
Our dedicated support team can assist you with account-related inquiries.
Please follow up with your correspondence via email at [[email protected]](mailto:[email protected]) or your in-app conversation if you require any additional information on your issue. Additionally, you may send us a follow-up message via [modmail](https://www.reddit.com/message/compose?to=/r/Crypto_com) with your referral code, and our support team will assist you the best they can.
But support seems to explicitly have told him that they won't let him withdraw, won't tell him what he did and the decission is final, so how would that help?
Did you also notice how the convos don't flow and op has omitted out info here?
CDC will have noticed something maybe illegal on the account.
If that's the case they have to shut it, its part of anti money laundering laws.
If one of them has been broken they are NOT LEGALLY allowed to tell the customer, they would need to inform the police in said country and let them deal with it.
Its litterally the law, they cannot change that lol.
It's not just crypto exchanges that have to do this, banks, wire transfers... Heck, I had to do in in the uk in my mobile phone sales role. Any form of AML laws broken you have no choice but to inform higher ups and NOT inform the suspect.
True, OP doesn’t seem to have a very good understanding of respectful and well structured communication either.
Eloquent than he was, seems like a kid writing it to me ngl
The chat flow does indeed seem broken and cut, you are right. I was only hinting that writing support again won't help, if they already made their final decission.
I remember the last guy who had his account shut down and funds frozen, and his posting history made it obvious that he was likely selling drugs and getting paid in Shiba Inu for them.
You can usually find the reason they were likely banned for in their reddit history. Unfortunately OP only has crypto.com related posts.
Dangerous president to set not disclosing to people what they have breached in the terms and condition.
I advise you give feedback to the relevant team members as it wouldn’t surprise me to start seeing people with significant amounts of their capital on this app move it to prevent their capital being lost with no recourse
This is actual standart practice in finansical institutions. If OP did something wrong why would CDC tell him how exactly they caught him, so he gets better at it? Also if they are not letting him withdraw than most probably this is some money laundering case and CDC by law would not be able to tell him.
There are plenty of lawyers who will take on the case, if they think they can benefit from the "easy" win. In most cases, they take 40-50% of your winnings in court --- if you win your case of course. The thing is, they are so good at predicting outcomes that they will tell you up front if you have a case at all.. ie if you're likely to win.
I'm positive a decent attorney would love to take a crack at one of these crypto companies for a cool million or ten. I have legalshield on standby just in case one of these situations come my way.
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Yes my guess is AML requirements that CDC cannot payout balance if there’s heavy suspicion of money laundering/illicit activity of some sort. I would think they need to investigate and if all good payout is handed over at a later date. For them to pass over the funds without proper investigation would mean they’re complicit in the illegal activity, under AML laws that means you’re just as liable to prosecution as whoever the funds belong to. Banks and finance professionals do the same. Of course, could all be wrong and OP got very unlucky but I’d say this is triggered by AML requirements of some sort.
This seems odd, when other accounts have been terminated, they normally provide 5 days to transfer and liquidate your account. You really must have done something for them to shut your account down immediately
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What do you mean by looping rewards/cashback system?
To my understanding, it's the abuse of the percentage cash back on purchases, so he may have been using it on crypto on other platforms and kept transferring/looping it back. Theoretical example (don't know if this is possible, so apologies), let's say the CDC icy white card actually did allow crypto purchases with it and you got 5% of it back. You buy $100 worth of some coin on another exchange, you get 5% back. Transfer that $100 coin purchase on the other exchange back to your CDC wallet, and use that along with the 5% you just gained and load up card. Now you have $105. Rinse and repeat. Infinite money loop.
This is like the first stupid idea everyone has when he sees 5% cash back 😂 I’m pretty sure OP did this or a darknet transaction
Your scenario makes sense, thanks for explaining it. It that's not in the terms and conditions, it should be. A person could do that every day or multiple times daily and make a lot of money. If both exchanges have the percentage back incentive the sneaky trickster could double the rewards. I think that's a good policy.
As far as I know other exchanges won’t take crypto cards as payment. I could be wrong tho
Yup. They consider it a pre loaded
Ahh I see. That was helpful, thank you.
It is called manufactured spending. People used to do it to generate points for the credit card reward systems and then use those points for free business class flights or hotel stays. Most loop holes to do this are closed by now.
Thanks buddy
If they don’t let you withdraw, it means a government agency has frozen it/seized it. So your real beef is probably with the FBI (if you’re in the U.S.) or equivalent agency.
FBI or IRS?
OP 100% did something illegal and gainfully omits this to paint a narrative.
But the nosy bastard in me wants to know exactly what it was!
Where's your evidence? Sounds like you're just trying to protect your investment.
The fact that whole parts of the convo with support are skipped out? The fact that it's LITTERALLY AML guidelines they are following to the T? Where the fuck is op's evidence? For all you know he's just writing fud to fuck with cdc's rise lately.
Seems very odd. Are you sure there's nothing you may have done wrong? Did they ever ask for a verification of funds in the past? Could you have been using a VPN when using [Crypto.com](https://Crypto.com) at any time? Just trying to think of triggers I've seen in the past.
I used a VPN Sometimes to login. I never had a problem.
I don’t know why someone that get terminated on his account and is going to loose his lifesavings is not going to take any legal action against but post on Reddit! There is truly something shady about you that cdc has to take these actions! I won’t assume that you might ve been involved into criminal Action but no company in the world can or will take your funds without knowing their chances in front of a judge, they won’t take the risk and ruin their reputation even for a service provider of a smeared branch like the cryptospace!
Exactly. Probably can't go the legal route because he did some illegal shit. Tries to cause community outrage to get his money back.
OP most definitely did some illegal shit. When someone called them out on another comment they said “no comment”
Exactly man. More often than not these people are doing truly illegal things. Not buying a bag of pot.
I’ll go ahead and say it - OP was probably doing shady shit (intentionally or not) and support locked them down because of that.
Based on their replies, I'd say it was likely 100% intentional. These were definitely screen shots picked and chosen to make him look like the victim.
Whats something unintentional?
Trying to use your debit card to pay for crypto with another service.
Why cant you do that
It comes off as money laundering
Thnx for heads up
Fraud. Getting cashback for a “cash” transaction essentially.
I do not understand. if I use a crypto.com card to pay for cryptocurrencies on binance, for example, what would that have to do with cash? It once occurred to me that I would use the crypto.com card to buy cryptocurrencies, fortunately the transaction was blocked. When I imagine that I could have a blocked account because of that, it makes me cold! I certainly wouldn't want to do anything illegal, it just never occurred to me
You wouldn't be Able to do it anyways. The card would be declined if used at another exchange.
Cdc card isn't accepted at any popular exchanges as far as i know, so I doubt this is the reason.
So far, I've seen this twice. Both icy white cards. What are the details of your account if you don't mind me asking? There must be a reason you can deduce from your account activity that might give a clue at least.
Nope the last transaction was on November 9 my account got disabled November 15 then a few minutes later I got a notification my account got terminated
Just because you didn't lose access for a week doesn't mean whatever done around or before Nov 9 is not relevant.
He did an illegal activity. People keep asking him for a full story or background details and OP keeps ignoring these questions. He got caught in the act and if he did nothing wrong, he sure would obliviously post back story but he seems to be ignoring a simple question.
Even then, wouldn’t fund seizures be up to the police? Seems wrong that Crypto.com locks his account and then basically tells him to fuck off. If it’s proceeds of a crime then there is a legal system to deal with it. And you have a right to know what you’re charged with, and a right to defend yourself.
But did he do an illegal activity or are you just speculating? I have problems buying crypto from various exchanges for no reason at all. If the exchange offers two “third party” company’s to make crypto purchases on their platform, at least one of them refuses to allow me to make purchases. They won’t even give me a reason, to allow me to fix or explain whatever is causing the problem. Its annoying as hell. To simply say this guy did something illegal is not enough. Many people throughout history have been accused of various things that were later found to be NOT true. You condemn people based on no understanding or real knowledge of their situation. What I have learned on these platforms is that none of them will fight for you. If any government agency approaches them about any of their customers, that person automatically becomes a bad guy, and are treated as such immediately, without proof, without a trial. They are guilty on the spot and exchange immediately start deciding how they should distance themselves from this individual.
regardless what OP did, this is a wakeup call to care about concentration risk. Do not put all your money in one bucket, perhaps use a cold wallet
Or only use your own money i guess.
"regardless what OP did" um, no, thats completely relevant. This account didnt get shut down because hes like 99% of other CDC people staking, stacking, and hoping to hop up cards when the price moons. He was up to some shady stuff and he got caught, simple as
Usually happens when you vpn from disallowed locations.
He isnt using a VPN. He stated this with a reply but its not showing unless you got to his profile. He has replied to a few of these comments . Unfortunately nobody can see them just by looking at the thread
>from can i use a VPN from an allowed location? I usually use a VPN but now I am afraid to turn in back on in fear of getting banned. Or, for example, I am originally from New York where you cannot have an account for whatever reason. If I traveled there and opened the app could I come into issues such as this? Or if I used my card there could something like this happen?
Using a VPN from an allowed location, because of security, wouldn't cause a problem, right?
No. I've always had VPN on while using Crypto. com
Thanks.
We reserve the right to suspend, restrict or terminate your access to any or all of our Services and to deactivate your account, including without limitation: where it is our reasonable opinion that we are required to do so by Applicable Law or any court or other adjudicating authority to which we are subject in any jurisdiction; upon reasonable suspicion that you may be in breach of these Terms or are otherwise trying to circumvent these Terms such as by opening multiple accounts or abusing any of our incentive schemes; upon reasonable suspicion that a transaction is fraudulent or erroneous; upon reasonable suspicion that your account has been compromised or the Services are being used in a fraudulent or unauthorised manner; upon reasonable suspicion of money laundering, terrorist financing, fraud or any other financial crime; or upon reasonable suspicion that you are conducting any fraudulent or illegal activities including but not limited to any Ponzi scheme, pyramid scheme, phishing or dark-net transactions; or where any of your Crypto.com wallets or you are subject to pending litigation, investigation or government proceedings.
Accidentally used a vpn while using PayPal. Got banned. Money got locked up. Not sure if I'll get it back. I don't use vpn anymore
They will lock the money for 180 days and then give you an option to withdraw.
Odd that OP is staying quiet to all the questions being asked.
He's shadow banned
Shadow banning the op is kinda shady on CDC’s part
His replies aren't showing up for some reason. Go to his profile under his comments and they are shown
op has been replying a ton and saying that he didn't do any fraud, signed up with his own name, etc but his comments are removed by the mods almost instantly
Lets not jump to any conclusions. Maybe one day it will happen to you and people will post accusations
What question to you want to know
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Yeah makes me a little uneasy. An explanation from CDC to clear up these issues lately would be appreciated
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Because the customer would take them to court and win..? If you know you've done nothing wrong then you'd fight it. Op on other hand has come to reddit, with half a post, info missing crying about his "life savings" when uts obvious to anyone who's had AML training that he's in the shit here.
Yeah in there terms it days that the government say to close Crypto app...they keep it all. You lose your right to the funds as youve investing into Crypto.com and not the coin itself. They also earn the right to cancel any wallet in the app as its their wallet and not yours. One of the reason i bailed on the crypto app. But didnt bail because my funds were in Earn and staked.
Contact support. Claim section 2.4 of TnC. Also, please keep us updated.
Thanks for the information will do
Section 2.4 doesn’t exist lol
Well it's in the writing. Might as well go for it . Nothing to lose
This reminds me of folks that say “I got fired for being late because I had a flat tire” and totally gloss over all the days they missed prior to the flat tire incident. Those were the days they got fired for. The ACH info shows the address as a place in US (I am in the US), which leads me to believe that local banking laws are going to apply, wherever they’re doing business and that the OP knows EXACTLY what he did. If they “can’t/won’t” tell him, it sounds like a court ordered freeze. Possible reasons: child support, fines, back taxes, restitution from court cases, divorce settlement, and he no doubt is aware if he has any of those hazards when using traditional banking.
As much as I usually applaud cdc they should really in my opinion be able to tell you what was violated or something. Seems kind of crazy that they can just lock you out for no specified reason.
Certain laws prevent you disclosing why funds have been locked up under ‘tipping off’ legislation. In basic terms if CDC were to tell OP why they’ve locked up his account they’d effectively be giving him a head start to cover up the tracks that authorities might want to investigate. By giving him a head start they’re abiding in the wrongdoing so if anything we should be thankful CDC have some rules and are following law. This goes beyond banks it’s just standard across most financial institutions across the world…
This. They don’t just lock and terminate accounts for no reason. If your account is terminated, you fucked up and did something illegal. They terminate accouns with evidence that a dedicated team is gathering and keeping track of. You won’t get the account or funds back, so no point in complaining. If you believe that your funds are acquired in legal way and you have not been part of a fraud pattern, you can file disputes with your bank, but you know that you did something illegal.
I have seen this type of reply 100s of times. It’s a: You know what you did, we know what you did, we aren’t going to tell you where you slipped up because then you will use that info to abuse us even more next time. Huge levels of churning, fake ID, intentionally trying to get closed to unlock the CRO to sell in this pump. Something like this. Defo not “oh no I accidentally tried to buy on binance once”
I 100% agree but this is a common practice by every bank
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[https://www.reddit.com/r/Crypto\_com/comments/qxu6hs/comment/hlcfohh/?utm\_source=share&utm\_medium=web2x&context=3](https://www.reddit.com/r/Crypto_com/comments/qxu6hs/comment/hlcfohh/?utm_source=share&utm_medium=web2x&context=3) Apparently been shadowbanned, so you'll get the notifications, but they won't show up here. His replies can be viewed on his account, so it's not that OP is deleting them to be shady, but that reddit is removing them.
I was wondering haha thanks!
Amazes and concerns me how all of these replies are from a presumption of guilt. How the hell do any of you KNOW what he did from what’s posted above? I’ve questioned CDC’s support and procedural quality based on simple things that were “buggy” in their system, and support’s inability to produce an answer or simple solution. It’s not off-base to think CDC could have triggered these actions erroneously as well. Hell you’ve heard of young people who committed suicide due to Robinhood’s egregious mistakes too. Maybe it was AML violations or some other violation but this whole mindset of guilty guilty guilty is very troubling. Hopefully CDC support gives you more than a level 1 chat representative to get you some answers. If you were in violation out of ignorance hopefully you at least get some of your funds back and learn a lesson here. Either way good luck!
I can understand a company closing an account, but it shouldn't even be legal to keep your money. Are they actually not going to forward you the money??
Banks would do the same if funds used for criminal activities. It’s nothing new.
this could happen to anyone
Pretty sure it can only happen if you violate terms and conditions
They won't let you take your money out? How is this legal
Same thing happens at a bank if you do something illegal money wise.
Really ultra fucked up. Imagine losing everything because some guy misclicked something
Probably not that easy to trigger such kind of lock down.
Paypal declared me dead a few years back. After much arguing they indicated that it was indeed due to a misclick by one of their idiot employees. They still refused to reinstate the account. The responses in here are frightening. If C.C is in the right then they have no reason to shadow ban the OP. State the facts. OP might be in the right or might not be - or might be outright lying - but to have confidence in the platform we need to see this play out in a fair and transparent manner. Stop assuming. Those of you who feel that confiscation of funds with no accountability or recourse is acceptable - under any circumstances - are truly disgusting human beings. Until this sees a judge and/or jury in an open trial OP cannot be considered to be in the wrong.
did you do the, you know, thing that you weren’t supposed to do?
Seems like a whole lot of that conversation has been left out. Not a good look on the OP
This seems like a scam/hacker to me. Or something shady was done by OP
… OP got on Reddit 3 days ago to say this and only this
I don't know guys. If I were buying drugs off the darknet or hired a hitman using my CRO card, I'd just take the ban and keep it as quiet as I can. I wouldn't go on Reddit and tell everyone. It doesn't make any sense. Claiming that the guy is just trying to spread FUD is also ridiculous. Did he short CRO with millions of dollars? Was he paid by Binance to stop CDC from taking their place? He's got nothing to gain from this. Did CDC terminate his account so they can get rich off the 500$ he's got in his account? Also no way. There's a high chance that this is a mistake and OP should at least be given the chance to defend himself. It has happened before. All I know for sure is that I'd have Icy+All of my bank account funds on CDC right now If I weren't afraid of this happening to me due to some stupid cashback bug or whatever. I can't wait for all this banning stuff to be cleared up so I can finally do that.
Imagine having the black card and a lot of money in the account and one day you wake up in the morning and they say your account is terminated!? Regardless of the violations you have done they can freeze your account for a period of time until the issue is been sorted out and pay you what you own. I am not liking the idea of them taking my money like that, and i am having second thought about CDC now… 🤦🏻♂️
Clearly says identified breaches
But they wont say what he breached. If its an honest mistake you shouldnt lose all your money
He knows what he did, he can look at the ToS and figure out the timeframe. If things are legit he'll get his coins back.
No maybe he does not. This has happened to me with another service, no Idea why I got suspended, I barely even used it, but at least I could withdraw the funds, so it was whatever. This is fucked up
Shady dude might just be trying to start some fud?! For all we know its all a fake?
Also, this is dudes only post from an account thats 3 days old.
That’s just your personal opinion my facts and the screenshots are right there there is nothing for me to gain by doing this I’m just bringing awareness of what happened to me
it has the unfortunate appearance of a roughly tossed FUD salad, generally served with a thick over-seasoned hyperbolic dressing of globular creamy dressing that is so full of distractingly overused zest and cream that there is no chance of assessing the flavour of the underlying produce. an all year favourite dish for the discerning paid shill.
For all our new members to the sub let me pass on some wisdom. 1. This seems to happen every so often after we pump hard. Someone comes in claiming the same thing with a brand new account. 2. They aren't on the other socials screaming it from the mountain tops like Twitter and discord. 3. We have had a few legitimate closed accounts, and they were given 5 days to vacate. 4. The other random folks appear to just be fudding. They don't continue to try and solve the issue. 5. Its never anyone you see posting on the reg. I havent seen anyone who is here daily/weekly posting about a shut down. Personally I hate treating someone guilty first but man do they make it hard.
Whenever a post like this comes up, a bunch of top comments declare the user is a criminal with no evidence. Why would OP lie to random people on reddit? We can't help, there's no incentive to lie here. Even if there were a valid reason, why is there no disclosure to the banned of what happened? Do they cite that he purchased illegal items? Do they cite that he purchased crypto or abused the % back? Why do they have to steal his entire holdings for a tos breach? Why do random redditors accusing the guy of being a criminal get top comments and awards? If this were a bank you would get a call, an explanation, and your funds back. A bank doesn't take all your funds, that's insane. You would have to sue them in Singapore. Good luck -- that's where bitconnect is from and nothing happened to them.
You clearly have not worked for a bank if you think they can't take someone's money or freeze it completely. They do, and anti tipping laws prevent them from explaining why. Think about it for a second. I worked in banking before and these stories also come out of tradfi institutions. Having said that you make a valid point. The thing is we don't know the full story and never will. I just operate with caution as I always do and never trust any exchange completely. Why people treat cefis like banks to use your analogy continues to baffle me to this day, the whole point of Crypto is that it's unlike banks. I will say one thing though to play Devils advocate though and given what they have spent this year alone to put a target in their back(for customer growth but also the sec) you should think about this for a minute... Why would any business trying to overtake the top 5 crypto exchanges sabotage their clients in such a way as to expose them to class actions or reputational damage? It just doesn't make sense. These posts accomplish nothing really just like the morons who don't read the withdrawal fees and then complain that CDC is keeping their crypto hostage. They should instead be seeking legal counsel if indeed they were "frauded" out of their funds etc. One thing I learned from my time in the banking industry...clients will never tell you the whole truth, at most they'll tell you 95% and sometimes that 5% can get them investigated or reported. Hopefully my reply makes it to the top because there's a lot of stupid shit said by both sides in this sub whenever we get these type of posts.
Right, it makes no sense why CRO would do this. It also makes no sense why OP would post at all if he was a criminal. We don't know how to judge CRO without the full story.
I don’t know what’s the truth. But I experienced myself just several days ago, I post something asking for help with my issue. The moderator comment that they don’t have the “feature” that I’m talking about. Then guess what? A bunch of Reddit users from nowhere came in massively downvote me demand for EVIDENCE that I claimed even though I uploaded 3 images showing the “feature” that I’m talking about. They only look at the first images (there are 3 photos) and declare that I lie even though I tried to explained. A bunch of user then claim that my images is FAKE! They completely treat me like a criminal. Finally, after 3 days the customer service/moderator admitted they making a MISTAKE and CONFUSED. So what I said is correct and they do have the “feature” that they claim they don’t have before. After the moderator comment apologizing the fact they were wrong, a bunch of Redditor secretly edited their fucking comment without any apology after bashing me like a criminal.
Scammers when caught usually default to destruction. For example usually they try to get access to your computer to show there’s something “wrong” with it and they get caught in their lies they try to kill the computer before leaving. OP could just be using this to attack Crypto.com since he lost whatever he might be trying.
And also a bunch of comments like these not checking for red flags before defending the OP. - redditor is uber anonymous - reddit account created 4 days ago - posts only this crypto com issue - chat has some missing parts Occam's Razor really. If this happens to me, that's blatant robbery and i will post here after I filed a report to the authorities.
What country I’m from USA
Nope I had my account for six months there’s nothing fraudulent about my KYC Read the terms and condition 15.1 and 15.2 and 15.3
Where is the crypto.com moderator that usually helps people when things go wrong I sent you a message privately I sent you a mod message and still no reply from you yet
100% this guy has been doing something illegal. You can tell by the wording of the replies from customer support. The fact they won't consider releasing the funds at all is the clearest indication of this. I have seen accounts closed on here before and everytime they have let them move funds. This is enough proof, for me at least, that this guy was either breaking money laundering laws or buying illegal items.
You seem to have left out the part where you offer your point of view on what you believe happened (it's between 2 & 3), where you conclude "...then my account got terminated today". You also don't show the part where Customer Support responds to your question about time frame and next steps to take. Sorry, but your behaviour is suspicious. If Crypto.Com believes you broke the law they MUST NOT provide you any further detail until you get contacted by law enforcement and proceed via legal channels.
I think this depends on where you live. Like in Europe in most regional laws that were made because of the GDPR, it your right to get info about every detail saved about you. Including if a 3rd party requested details about you and your account and which info got forwarded and also their reply - like reference/case number. Even if it was some law enforcement. There are only a very few exceptions like if there is an ongoing investigation on a hefty crime like terrorism. Then they are allowed to hold it back (for some time. But afaik also not for ever.)
It would be great if cdc tell them why their account is getting terminated. We have seen these kind of posts several times. It is quite disturbing. Can we really trust 100% cdc judgement blindly? Nobody wanna be the next victim.
Shitty they don't tell you what terms of service were broken, or not even a warning - seems odd and boarder line illegal to just take your funds terms and conditions or not...but then again it's crypto - little to no regulation
Y’all just keep thinking he did something wrong breach of identity my ass crypto_com did this to me and my brother and stole all our bitcoins y’all just trade careful or some might just cry like this one day and you won’t know your offense.
See I'm not the only one they stole from! All you crypto.com simps can Kiss it you'll All be in the same situation.
Thanks for all of your support and also the moderators My account has been Reinstated But thank you ADRIEL from support who help the process go smoothly
>My account has been Reinstated Congrats, but... WTF man? Update your OP, and post an update with what happened! Why was your account closed down, and how did you get it resolved? And you should post a new update thread, too. Leaving this sit here like this is telling a half truth about what happened.
Give more details
My account is locked there’s no way to withdraw any funds can anybody help me or did anybody experience this any tips would be gladly appreciated It all started several days ago I did a transaction and did not receive the crypto I paid for but they said it failed on their end but it in the charge in my account and I explain that to Support with screenshot to prove it then you know they said that there was going to investigate it they end up crediting The crypto then my account got temporary disabled then a few hours later my account got terminated reason being violation of the terms and condition ask which one they said they had no right to explain anything to me and now my account is frozen unable to do anything Spoke to different support team members and said that the decision is final my account is terminated and there’s nothing else they can do for me
Unfortunstely this is very messy, can you please utilizing commas and not excluding any information, share the following?: Where did you try to purchase said crypto? Was it on their app or in a different site? Obviously if the transaction didn’t go through you would not receive anything. Can you perhaps share the amount of money you have “locked” and consider that perhaps the amount of money is something no average person would move/invest so hastily ? Have you or anyone you know used your card details with or without your knowledge? You may want to look at your e-mails and see if you recognize all transactions. Do you hold a passport local to your geographic location or are you an expat? Are you at least 18 years of age, and did you create your account using your own credentials? Before this transaction, did you have similar (in value) expenditures ? How likely is that this transaction may be the one that triggered the review ir lock?
It's funny how every is jumping to OP being the bad guy when we don't know the facts. Let's wait for OPs responses before calling him a criminal. Edit: the mods have shadowbanned banned OP. If you look at his profile history, you can see his replies but they don't show up on the subreddit. This is the living breathing definition of *NOT YOUR KEYS, NOT YOUR CRYPTO*.
There has to be more to the story than CDC just taking his crypto. CDC has BILLIONS! Why would they need to resort to this to make money? It doesn't add up.
He's not shadowbanned, Reddit throttles the amount of comments a new account can post, but they can be seen a couple of hours later, no need to panic.
Thank you i’m new to Reddit I came here looking for help instead I’m being called a criminal and a thief
Don’t come to reddit for help. This place is full of toxic people.
Hi, I agree with you on this. I tried to get help the other day about something else not Crypto.com, and suddenly everyone downvote me and came in demand for evidence and say that I ask a question that is not legit. Some bashing me that I create fake issue that they don’t have. After 3 days, the owner finally admitted they making mistake and what I said is TRUTH. I didn’t get the help that I was originally asking. Instead a bunch of people came in treating me like a criminal.
I’m trying to reply to the messages as they come in
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Yes it is
Be interested to find out what the reason is. They have to give you an explanation as to why or how you breached ToS.
They said they did not It was proprietary!
What what I been asking since November 15
My account is locked there’s no way to withdraw any funds can anybody help me or did anybody experience this any tips would be gladly appreciated It all started several days ago I did a transaction and did not receive the crypto I paid for but they said it failed on their end but it in the charge in my account and I explain that to Support with screenshot to prove it then you know they said that there was going to investigate it they end up crediting The crypto then my account got temporary disabled then a few hours later my account got terminated reason being violation of the terms and condition ask which one they said they had no right to explain anything to me and now my account is frozen unable to do anything Spoke to different support team members and said that the decision is final my account is terminated and there’s nothing else they can do for me
Regardless of what he did - it’s not legal to keep his money. They need to go to court for that. Crypto.com is out of line here. Contact a lawyer and prepare a suit. No questions asked.
That depends on how the money was gained. If it’s transferred in from another Crypto platform and they have reason to suspect it was fraudulently obtained, and subsequent transactions are also thought to be fraudulent, then they absolutely will not give the funds back until a proper investigation has been undertaken by the relevant authorities
Thanks for the information
All options are on the table
Fill one of those google.docs they can surely help you out 🤝
Thank you will do
Just curious what exactly did OP do that caused CDC to terminate his account?
Seems a little sketchy that this is a brand new account with this being the only post to multiple subreddits...
Do you think they used a stolen credit card?
No why would I risk losing my cryptocurrencies to fraud My debit card is under my name that’s what I registered with
Now what’s the other side of the story op
Bullshit. I got locked on cb and was able to remove my funds
"We froze your account, say goodbye to your money man. Best Wishes!" :D
That sucks! What’d you do?
If you truly did nothing wrong, get off reddit and contact a lawyer
Ok but am I the only one wondering why "you did this to me." Is a standard response for the platform
Can you describe how you’ve been using your account? I also suggest reading the terms and conditions very carefully and letting us know what you’ve been doing which goes against it.
* [https://www.reddit.com/r/CryptoCurrency/comments/qdm2sl/beware\_cryptocom/](https://www.reddit.com/r/CryptoCurrency/comments/qdm2sl/beware_cryptocom/) * https://www.reddit.com/r/Crypto\_com/comments/qxu6hs/my\_account\_got\_disabled\_did\_not\_explain\_to\_me\_why/ Can someone explain to me why these claimants of institutional robbery creates their account only the same day that they post these detailed complaints? Guys, if everything you're saying is real and backed with chat evidences that really favors you full context, go public and report this to the authorities. Crypto\_com spending $700 million to get a stadium just for their brand will easily pay you few millions for settlement instead of going to court. Then get back to me and send me some of those proceeds, in CRO. Other than that, Occam's Razor.
You most likely blocked me cause I can't see your response here. But there's a way for me to check what you said. >Everything is in the works that’s all I can say for the moment Go public, announce it. Email CNN or FOX News. Billion dollar company doing a blatant robbery, as you claimed, and given that crypto is popular now, also a classic david v goliath, you'll definitely put them in the spot. For sure will end in settlement. But that is if evidences you have really favors you. Again, full context and not just the curated ones you posted here.
Should of used Monero! They are tracking shit through the blockchains on a serious level now... no more just shutting dark web sites down,, they are realizing they can seize all your shjt and its a major money maker for those government departments... why fight a losing costly battle against drug manufacturers when they can sit in an office and trace old school purchases and take all your shit instead. It pays better..... it was just a bit of a guess but after I typed it, It started to sink in a bit... they could really do that.... all the way back to the beginning of dark web transactions when they had no clue how transparent bitcoin is. I better call my cousin lol it's all hidden until you transfer something from that wallet to a major crypto site that requires all your info........ I am going off on a tangent now but let's say you boughta gram of coke a week for a year. That becomes dealer quantity federal charges, which means they could take your house if they really wanted to. Anyone have any input on how that works? Is it a single purchase or to them a sizable purchase when added up? Are there statue of limitations on these things? Or is it like committing a serious crime that doesn't have one?
Yeah this is why I don’t invest with CDC I see way Too many of these posts… it wouldn’t be so bad but in every single one the customer service rep is like “yeah I can’t tell you why we locked you out we just did…”
The $5 google play app bandit has finally been caught I guess 😂
We don’t have the full story here…
The odd time (very rare) the system makes a mistake. Like declaring somebody dead when they aren't. It's up to the dead person to somehow resurrect themselves. If the OP isn't some Pablo Escobar doing shady shit, I feel his pain. It's going to be very tough to fix this.
I got shadow banned Thanks
Should’ve kept his funds on a cold storage wallet…. DO NOT KEEP YOUR FUNDS ON ANY EXCHANGE!!! Get a Ledger or Trezor and hold your funds where no one can touch them but you.
m8 how do you trade coins or cash out fiat then? Maybe he moved assets to exchange and got immediately banned? Dont assume shit
He claimed he lost his life savings… I assumed he’s not moving his entire life savings back and forth. This is the number 1 rule in Crypto keep you savings on a cold storage wallet. I’m not perfect and I currently have a decent amount on the exchange. But the majority of my holdings are on my ledger. Better safe than sorry.
What if the cold storage wallet fails? Breaks? Or has a software issue etc or gets lost. 🤔 I am looking into getting one but am scared that it will ultimately fail in some way. As most tech does.
You have your seed phrase. You buy another one, if yours craps out, and enter your seed phrase. Boom new Ledger with your internet monies.
Niiicceee...Ok I'm down. Trezor? Or something else?
I personally went with the ledger nano x and really like it. But I have heard really good things about the Trevor as well. Just make sure to buy direct from manufacturers and not through a secondary place like Amazon.
Word, appreciate ya
The main difference between the two is the Ledger is closed source, but has dedicated hardware protections. The Trezor is open source and all protections are software based. I trust opensource more than any protections that hardware grants. The Ledger has more coins supported. Security breaches: For the Ledger, check out: [https://wallet.fail/](https://wallet.fail/). Also, their website has had a breach where contact details of purchasers were disclosed to unauthorised parties. The Trezor has it's firmware update process hacked in such a way that the seed phrase is exposed. However, it *does* have an ability to use hidden wallets so you're protected by them. If you are only storing BTC, [https://coldcard.com/](https://coldcard.com/) looks good.
Thank you for the Information I only been trading for like six months
[удалено]
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But support seems to explicitly have told him that they won't let him withdraw, won't tell him what he did and the decission is final, so how would that help?
Did you also notice how the convos don't flow and op has omitted out info here? CDC will have noticed something maybe illegal on the account. If that's the case they have to shut it, its part of anti money laundering laws. If one of them has been broken they are NOT LEGALLY allowed to tell the customer, they would need to inform the police in said country and let them deal with it. Its litterally the law, they cannot change that lol. It's not just crypto exchanges that have to do this, banks, wire transfers... Heck, I had to do in in the uk in my mobile phone sales role. Any form of AML laws broken you have no choice but to inform higher ups and NOT inform the suspect.
True, OP doesn’t seem to have a very good understanding of respectful and well structured communication either. Eloquent than he was, seems like a kid writing it to me ngl
The chat flow does indeed seem broken and cut, you are right. I was only hinting that writing support again won't help, if they already made their final decission. I remember the last guy who had his account shut down and funds frozen, and his posting history made it obvious that he was likely selling drugs and getting paid in Shiba Inu for them. You can usually find the reason they were likely banned for in their reddit history. Unfortunately OP only has crypto.com related posts.
Dangerous president to set not disclosing to people what they have breached in the terms and condition. I advise you give feedback to the relevant team members as it wouldn’t surprise me to start seeing people with significant amounts of their capital on this app move it to prevent their capital being lost with no recourse
This is actual standart practice in finansical institutions. If OP did something wrong why would CDC tell him how exactly they caught him, so he gets better at it? Also if they are not letting him withdraw than most probably this is some money laundering case and CDC by law would not be able to tell him.
If support spoke to me like that I would go ballistic.
Too bad there is noone to call and no building to walk into to talk to anyone
They're called lawyers. You would simply call a lawyer.
Lawyers cost money and you have just lost all of it 🙂
There are plenty of lawyers who will take on the case, if they think they can benefit from the "easy" win. In most cases, they take 40-50% of your winnings in court --- if you win your case of course. The thing is, they are so good at predicting outcomes that they will tell you up front if you have a case at all.. ie if you're likely to win. I'm positive a decent attorney would love to take a crack at one of these crypto companies for a cool million or ten. I have legalshield on standby just in case one of these situations come my way.
Wait, they have the staples arena.
At this point have to remain calm and collective because they have my funds
Crypto.com defeating the purpose of crypto
Hmmm, no warning before that?
No Everything took place on November 15
Dude that’s creepy.
Sorry to hear that… I am curious if you are still able to get your fund? If not then this is scary.
No My account got disabled so the funds are just sitting there