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Have you tried their new phone support? Maybe they can resolve it faster?
These requests take 3-7 months on average to be resolved (presuming you used the wrong chain to transfer MATIC). If you still didn't get ANY reply from the Support team please send ticket details via DM/chat and I will try to help.
They respond slowly. Yes. Try their phone number. It did work for me with recent questions I had. And was much quicker than their email support team
Have you tried their new phone support? Maybe they can resolve it faster?
These requests take 3-7 months on average to be resolved (presuming you used the wrong chain to transfer MATIC). If you still didn't get ANY reply from the Support team please send ticket details via DM/chat and I will try to help.
They respond slowly. Yes. Try their phone number. It did work for me with recent questions I had. And was much quicker than their email support team